5-Star Review: "I recently had my 2023 Rapid Red Mustang GT/CS repaired at Western Auto Crafters after a collision, and I couldn't be happier with the entire experience. From the moment I walked in, Marko and his team made everything stress-free and straightforward. Marko personally oversaw the process, paying incredible attention to detail--especially important on a special edition like the GT/CS with its unique styling and paint. The repairs were flawless: the bodywork was seamless, the Rapid Red paint matched perfectly with no visible differences, and they even went the extra mile on the finishing touches to make it look showroom-new again. The team communicated updates regularly, finished the job on time (actually a bit ahead of schedule), and returned the car spotless--washed, waxed, and detailed. It's clear why Western Auto Crafters has such a stellar reputation in LA for high-quality collision repair. Huge thanks to Marko and the entire crew for treating my Mustang like it was their own. If you need auto body work, especially on a performance car or anything Ford, this is the place to go. Highly recommend--5 stars aren't enough! Gregory (proud Ford owner) read more

Western Auto Crafters - 2023 Mustang GT/CS GOD BLESS - Body Shops Near Me - Los Angeles, California

5 out of 5. Absolutely excellent. I would recommend this repair shop to others. I recommend getting repairs done here. My repairs were great. Can't even tell that there was anything wrong with my 2016 Nissan. They had to paint it also, and the color is exactly the same color as my vehicle. Also, they are really friendly and pleasant to speak to. I don't know anything about cars or what goes into repairs, and they explained everything nicely. read more

They are the BEST. I would give them 10/10. I have a personal experience. Their STAFF is super helpful. I recommend this place to whoever is reading this. I wanna THANK YOU for your service. Thank you once again. read more

Marko and team genuinely went above and beyond to perfect my vehicle, in such a timely fashion. When you get hit in the front and back, like I was, it feels so gross and daunting to go through the repair process, hoping things are as good as they were before. They made them even BETTER. I prefer them over the Land Rover dealership, hands down. They specialize in Benz repairs, but don't let that deter you, no matter what you own. They answer the phone immediately, they explain everything. They met my requests, and addressed things I didn't even expect. They documented everything phenomenally. So organized. On top of the actual repair shop looking better than some of the top cafes and coffee shops in LA. Upon exiting, Marko mentioned that human hands can make mistakes, so just get back in touch if anything is awry. I was happy to pay them. They opened doors, they showed real courtesy and consideration. I'm an eccentric and young person, and I felt their respect and care deeply. read more

Western Auto Crafters - Body Shops Near Me - Los Angeles, California

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Western Auto Crafters went above and beyond--I got my car back in better shape than before the accident. Someone had hit my car, and not only did they repair the damage flawlessly, but the owner took it upon himself to make additional repairs at no extra cost--simply because he's a perfectionist who genuinely cares. That level of pride and attention to detail is rare, and it made all the difference. From start to finish, the service was seamless. Great communication, fast turnaround, and they even arranged a ride for me to pick up my rental. When my car was ready, I just dropped the rental off at their shop and they took care of the rest. Kenya, one of the staff members, was incredibly professional, kind, and understanding throughout the entire process. She made everything feel easy and stress-free. If you're not taking your car to Western Auto Crafters, you're wasting your time. This shop is a gem, and I can't recommend them highly enough. read more

10 out of 10! I can't say any enough positive things about Western Auto Crafters. My experience was seamless from start to finish, and the customer service is unparalleled. Not to mention my car, which looks brand new! Marko and his team are exceptional and I highly recommend them. read more

She's home and looks as beautiful, if not more beautiful than the day I purchased her in 2018. Western Auto Crafters is the only place to take your car/truck when it gets injured. Marko and his team are exceptional. Thank you Western Auto Crafters. read more

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These guys do not cut corners. Everything is done top notch. Now you can't operate at the quality and guarantee these guys do and be the cheapest so unfortunately I can't afford them everytime I need work on my car but when insurance is paying it's a no brainer. I have a bunch of stories of them going beyond. The job was taking longer than my insurance covered a rental so they covered the extra days. Go through them for your rental. Had what I thought was an issue from previous work they did. They took the car, did all the tests (alignment and some other stuff) and turns out it wasn't their work. Zero charge or even annoyance. They were happy to help. Lots of these types of stories. My time in LA I've probably used five different shops and this is the only one I actually TRUST. read more

I came here after rear fender bender and was impressed by the quick turnaround with my insurance company, as well as repair updates and job itself. The crew @ Western went way above and beyond replacing bumper. They also replaced a fog light, repainted spoiler, repaired a liftgate issue, and cleaned the interior (on the house!). I would highly recommend these guys. read more

Western AUTO BODY Shop does Awesome Repairs. They make certain that your Vehicle receive extra personal care. And that you are completely satisfied with their work. Adrian worked with me and he was GREAT. I will use that business everytime. I Thank You, Liz A. read more

The service that I received was good. They did not take a long time to fix my car and were very efficient. The customer service was amazing. Everyone was kind and answered any questions I had. The price was also fair. I would highly recommend this place. read more

Marko and team went above and beyond to help me with a ball joint repair in my Prius! Not only did they squeeze me in before a road trip (Marko didn't want the problem to get worse), but I also got a pretty amazing deal. Highly recommend. read more

Western Auto Crafters - the old, loose part! - Body Shops Near Me - Los Angeles, California

10 out of 10!!! Writing a positive review is rare, but I had to let everyone know about the exceptional service I recently had with my Toyota Highlander car damage being repaired at Western Auto Crafters! I was incredibly impressed with the owner, Marko, who was so nice, professional, knowledgeable, and explained everything clearly. The service was prompt and finished before the promised date. My car looked amazing, just like the day I bought it! They went above and beyond to ensure I was satisfied, and I highly recommend them for any car damage repair needs. read more

I'm thrilled with how my car looks after the repairs. However, the overall experience was just okay. My accident happened in early January, and I received no updates while waiting for parts. I eventually had to request the repairs myself in May because I needed my car for work. The actual repairs were done quickly and professionally, taking only about a week, and my car looks like new now. The main issue was the long wait to get my car in and the lack of communication throughout the process. read more

I was rear ended a couple of months ago - car was still drive-able so they were able to have me wait for my car part to come in which I was super happy about. I received a phone call from them and I asked them for an estimated time for repair as I was not planning on getting a rental. They stated to me 3-4 days and I was ecstatic that my car was repaired beautifully in three days. The receptionists are super helpful and detailed. This body shop was actually recommended by the other party's insurance company and I give them 10/10 for their hard work and efficiency. read more

My son's first accident. Made a claim with my insurance company and I asked for shop referrals, Western Auto Crafters was one of the referrals so decided to have my vehicle repaired there. Made an appointment with the shop and they scheduled me in for the next day. Went to drop off vehicle and was met by who I believe is the owner, Marko. Marko was extremely detailed and informative about the entire process. Very professional and empathetic to our accident experience, which we appreciated kindly. He went over the vehicle with us and reviewed our insurance company estimate, ensuring us that he would work with our insurance company to repair our vehicle back to pre-loss condition. He gave us a completion date and sent in updates anytime there was a change in the repair status or estimate total change. There was only one small change which was approved by my insurance company. The shop called me to let me know my repairs were complete and was on the original promised date which was another pleasant surprise. We went to pick up our vehicle and the repairs were perfect. I never felt rushed to look over car and inspect for imperfections which there were none. Repairs were guaranteed and Marko assured us that if there are any issues, just to bring it back. I waited a couple of weeks to post this to give me time to drive vehicle and look for any other concerns, but there are none. Vehicle drives great and looks better than new. I've heard many horror stories over the years about bad repair shop experiences, I don't have one. This is probably the best and seamless experience I've ever had with auto repairs. I will refer friends, family, and anyone who will listen to me, if they are in need of a body shop to look no further than Western Auto Crafters. read more

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Took my car to this location, they did an amazing job I'm so excited, so satisfied!! Car looks amazing and staff help me with everything

9/10 for the work done. They had some issues with the paint and the clear coat not sticking. Which makes me wonder if corners were being cut because had they sanded the panel from the beginning then that wouldn't have been an issue. The final outcome was good. I'd say I'm satisfied with it. Hopefully it won't peel in the future but they do offer a lifetime warranty for as long as you own the car. A little dust on my dash, no big deal but the entire interior is black so it stood out a little. Other then a broken phone holder that was on my air vent everything was good. Remove any phone mounts before dropping off the car just to be on the safe side. 8/10 for the customer service. They say that no job is to big or to small. The reason I came here was because my family has used them numerous times and they always take care of the insurance and paperwork hassle for them. But then again they were big jobs. The work I needed wasn't huge. It was less then 3k. So when I pulled up the young lady suggested I return home and call and deal with the insurance myself. I was hoping I would get the same help my family did but it didn't work out that way. So I returned home and did everything myself. Once I got the approval from my insurance I went back to drop off my car after I did all the paperwork myself. I was given different completion dates. I understand things come up, but don't tell me it will be ready on a specific day when you aren't sure yourself. I'm ok with waiting, I just hate having to ask my job for permission to come in late or take a day off and then change it over and over. It's ok to say it's not ready yet and be honest. Overall: I plan on coming back for some minor work I want to do out of pocket in a couple of months or so. My family has a great respect for Marko. I am not sure if he is the owner or manager or both but he makes you feel important. I feel that if there are any issues he will go the extra mile to correct things. If I could I would do 4.5 stars but thanks to him I will round up not down and give this place the full 5. While there were times I felt like my issue wasn't big enough for them, at the end it all came together. My car is my bread and butter and I want nothing but the best. So if I have to deal with a few bumps on the road to get there, then so be it. There are 1000's of shops in LA. But I'll be back to this one. read more

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My car had a few scratches and a dented bumper from minor incidents over the years. When the bumper came off due to another incident, my wheel well cover also came off, and I decided to take it in to get all of the little scratches and one dent taken out, as well as replace that wheel well cover. At first, I was really pleased with how Marvin seemed like he was going to go above and beyond to help us out. After getting several other quotes, we decided to go with Western Auto because Marvin seemed so helpful and like he was going to go above and beyond for us. He told us to make two claims to get everything done, which I did. Then he quoted us two weeks to get it fixed and he'd wait until the parts were ordered before having us bring in the car. All good and thoughtful. Well we bring the car in and have to rent our own car, since insurance doesn't cover that. Two weeks go by and we don't hear from him, so we extend our rental until the following Wed. Come Monday, we still don't hear from them so we all them and they tell us, oh we're waiting on more parts and sending that paperwork to your insurance for approval, so another TWO WEEKS. Okaaay, not cool, but I do understand that insurance can take awhile. So we extend the rental. Another two weeks go by, we don't hear from them, so we call. They say it's a Holiday week, so another week. Then the Holiday week is over and STILL we don't hear back. I get the run around from the front desk, telling me Marvin is busy and he'll call me back, but he doesn't. Finally, my husband gets him on the phone and he quotes us ANOTHER WEEK. So now, we've had the car in the shop for over a month after being quoted two weeks!!! We spent almost $1,000 in car rentals because we weren't planning on having to rent for that long. So when we finally go get my car, THE WHEEL WELL COVER IS STILL NOT FIXED. This was literally the main reason I even took my car in!!!! He gives me some bull story about how the insurance wouldn't cover this, but oh, he fixed my grill for me for free. Uh, I never approved you fixing that, so you bet your ass it better be free. But then he wants to charge us for the wheel well cover, which he still doesn't even have. Sure, the bumper and side door look great, so that's a plus, but two days later we hear this weird noise and it turns out an insulation piece is falling down. Sure enough, once we park it, the insulation piece falls right out. WTF. Not only that, but turns out because he made me make two claims, the deductible for my insurance is PER CLAIM. That sure as hell would've been nice to know from the beginning, which he did know, becauase he was like, oh all insurance do that. Well if you had told me that, I would've made only one claim. What a joke this place is. Overall, if you want your car to be in the shop for over a month and still not get what you wanted fixed, take it here. Garbage place that fully scammed me. Pretty sure they scammed my insurance too, because they charged them almost $8,000 for a simple side panel scratch and small dent in the bumper. INSANE. Will never, ever, ever recommend this place to anyone. read more

What can I say? Stop looking for an auto body shop because this is the place. Honest, friendly and reliable. Plus the quality of work and professionalism is UNMATCHED. Sandra and Kenia are always a delight to deal with! I thought about buying a new car but after the work they've done there is no need to anymore. Hopefully I don't need to visit the car shop anymore but if I do it's going to be here and in a weird way look forward to it 11/10 highly recommended. read more

So so glad I came here! They were the closest place recommended by USAA after a small accident so I figured it would be as good as any. But I was blown away by this place. Inspection/estimate was quick (I was there for 10 min, and they emailed the estimate to USAA that day) It was incredibly easy to schedule (they said to just drop off at my earliest convenience) It was done 2 days earlier than expected They did a great job and my car looks better than before the accident! Thank you so much. read more

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A positive experience for an unfortunate accident. Amazing body work! My baby is back to new again. Felt and looked so secure and sleek again. Beautiful Work. They take a lot of pride in their workmanship. Very professional as well with updates, etc. I'm recommending them to my friends and family and anyone that needs body work done. Thank you Western Auto Crafters- and Marko so much for getting my baby Z4 back to its original beauty! Hopefully will not ever need work again but if so I'm going strait back to them! Extremely satisfied customer! read more

Western Auto Crafters - BMW Z4 - Body Shops Near Me - Los Angeles, California

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I attempted to leave my car here for repairs and they told me they would get me an estimate and then take the car in. After the estimate they decided that they weren't going to fix my car, but would still send the estimate to my insurance company despite me asking them not to. When speaking to their service team on the phone I felt completely disrespected and their staff even yelled at me when I asked why they could not fix my car. I Would recommend dealing with almost anywhere else if you need tour car fixed read more

I got a new car in November and already I was hit twice. Both were minor damages and not my fault. Nevertheless, the vehicle needed repair. I had gone to Marko in the past and the decision to return was a no-brainer. The ladies up front were friendly and professional. And Marko and his team delivered once again. It was an stress-free experience with awesome customer service. Hope I never need them again but always happy to return. read more

I had a fender bender and contacted Sandra at western auto crafters. She was informative made an appointment to bring the car in and dealt with the insurance. She passed me onto Marvin who coordinated the repair. He communicated regularly to keep me up to date on the progress. My car was repaired in the estimated time frame and they were consistent in keeping me updated. I came to pick up my car today and Diego met with me to give me all the paperwork and my car. It looks great and they made the entire process so smooth. This is a very well run shop I will recommend them to my friends and family. read more

My Nissan Leaf car was sideswiped by a hit and run. Marco was very patient and explained what they would do. He and his workmen did an excellent job in repairing my car. You would never know it had been hit. It looks better now than it did when I got it new from the dealer. And surprisingly, it was ready when they said it would be. Everyone was very nice. The women who work inside the beautiful, air conditioned office were so friendly and helpful. I highly recommend Western Auto Crafters. read more

A Master Class in customer service, you feel welcome the moment you walk into Western Auto Crafters. You are immediately greeted by friendly staff in one of the most relaxed atmospheres your likely to encounter. A beautiful air conditioned lobby with a beautiful atrium style waiting area that only needs the addition of some soft classical piano and a massage therapist to feel like your on a spa day. I wonder how many customers actually get to sit and enjoy because the owner Marco will not let you wait long before he emerges to greet you and personally tend to your reason for being there. Marco is a one of a kind business owner. His expertise is unreal! Marco's experienced trained eyes immediately saw damage from my accident I hadn't even noticed and I took the pics.! They definitely went over and above! Thank you Marco and the Staff at Western Auto Crafters for a job well done! My 2011 Lincoln MKS is beautiful again! Sincerely, Michael J Carpenter-Charley Geary Los Angeles, CA read more

This place is literally filled with the most amazing souls! I got my roof torn apart and brought them here. They fixed it so fast and the process with insurance and car rentals. All went so smoothly I didn't even feel the hassle of it! Sandra was an angel! Its my first time dealing with insurance and repairs and she made sure everything is taken care of. Outstanding place! Only bring your car here. Dont look elsewhere! read more

Western Auto Crafters - Body Shops Near Me - Los Angeles, California

My car was worse off after they "fixed" it than when I brought it in. I was rear ended in a minor accident and brought my suv here. Not only did they take a very long time to fix it but when I got it back it made weird noises that it never had before. The car was less than 1 year old and they absolutely destroyed it with their shoddy work. They also clipped the windshield wiper fluid line. When I tried to take it back and showed them all the things wrong with the car they told me "if we can't charge the insurance for it then you will have to pay to fix it" Never go here. Bad people and their work is even worse. They ruined an almost new car. read more

Western AC brought my 2019 Toyota Yaris back to life and made its value scream again. I don't need it they do excellent job in their craftsmanship they went above and beyond and removed tiny nicks here and there that I thought I would never be able to move. I'm looking forward to selling my car thanks to this company. Absolute professional from the hallway for me of everything and just end up with a brand new car again. You know how that feels. GOOD. read more

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I've said it once and I will say it again! This place is tops for your car. Honestly save yourself the stress and do yourself a favor, trust them with your car. They have the best customer service, nicest staff, and the most helpful mechanics. They look out for problems on your car while keeping you informed of all the steps. You don't have to wonder if you left your car in good hands because you left them in the best hands. They are my go to shop for a reason and I can't rave about them enough to be honest! read more

This is the only body shop I trust to work on all of my cars. Top notch work, honest and friendly staff that always take care of their customers. Been coming here for 15 years. Definable recommended top notch body shop. read more

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Western Auto Crafters has exceptional customer service. They went above and beyond to make sure I received the best care for my vehicle. My insurance policy does not include a rental and they picked up and delivered my car free of cost. They also completed my car 4 days early by putting extra people to work on it so I wouldn't be without my car and borrow my husband's car for that much longer. They also returned my car detailed. It looked brand new; like nothing ever happened. They called me regularly to give me status. I will definitely recommend any one to them and I will go again if I ever need any more body work. read more

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THANK YOU ! Took my Jeep here after it was in an accident and let me tell you , it was really refreshing to have a hassle free easygoing experience with Sandra and Marcos at Western Auto Crafters. the shop is really clean and the people there are great! Jeep looks PERFECT thank you guys ! read more

Western Auto Crafters - Front end damages gone ! - Body Shops Near Me - Los Angeles, California

I have had my car repaired three times at Western Auto Crafters. The quality of work is the best. They are a USAA approved body shop. In January someone sideswiped my car in a parking lot and took off. There was a lot of damage. I dropped my car off on January 10 expecting a 2 or 3 week turn around. Unfortunately it took much longer. Post pandemic, supply chain problems have resulted in substantial delays in delivery of parts. As time went on they kept me informed of the problems and were very apologetic. They finished the work after two months and my car looks fantastic. Even though the delay was not their fault, they waived the deductible because of the delay. This is the best body shop --honest people doing great work. read more

I cannot express enough how HAPPY I am with the service that was provided to me here! This shop was recommended to me by USAA after my leased vehicle was hit by another car. I didn't expect much walking in, but was taken aback at how nice the facility was - easily the nicest body shop I've ever been to. Though the accident was minor, I was worried about how difficult the process would be in getting the damages repaired since this is my first time ever being in this kind of situation. Western Auto Crafters, USAA and Enterprise worked seamlessly together to ensure this process was stress-free and as smooth as possible. I was texted updates on my vehicle every step of the way and they even finished my vehicle 2 days before they predicted. When I went in to pick-up my vehicle, I walked straight by my car because I didn't believe it was mine. I almost cried because that is how AMAZING of a job they did. My car looked better than before the accident and looked brand new! They even went as far as to detail my interior; I don't know if that's a standard procedure at any shop, but I certainly didn't expect it! I honestly don't have enough words to express my gratitude for the service I received. I hope I don't have to come back considering this shop only works on vehicles involved in accidents, but if I do need a place to go it'll be this shop without hesitation. Thank you, thank you, thank you for everything you guys did!!! read more

This is the best auto repair shop in LA! I am so grateful to have found this place. I will always recommend Marco & Western Auto Crafters to anyone! My car always looks brand new after getting fixed here. read more

Just wanna start by saying I would never go anywhere else !! I've been going there for many many years they took care of so many cars and trucks for me best service, grade work & Best service you can get anywhere in Los Angeles Marko & Sandra great combination The service that they gave you cannot get nowhere else!!! if they were six stars I would give it to them !!! Thank you Western auto crafters for a great relationship & The amazing Work that you've done for us..... Over so many years. read more

They have the best staff. They treated me with kindness, which is a rare commodity these days. I'd recommend them to anyone who wants these kinds of friendly vibes while doing good business. The lady's in the front office are really amazing and nice. read more

Boy, what a difference a family owned business makes. They treated us courteously and did excellent work in good time. Let us drop the rental car there when we got our car. read more