If you are local to their facility in Oregon and can show up in person to get your order taken care of, I am sure you will have a great experience. They answered my emails and phone calls, which is more than lots of companies do, especially after they have made a sale. This review however is based on my experience working with them from a different state. Ordered a used propeller for my PA28 after seeing an advertisement posted on Barnstormers. Communication was great and I placed an order for the propeller and paid the full balance immediately over the phone on May 20th. It was an additional $150 for flat rate shipping, no problem. I was told that it would be two weeks before the propeller would ship and sent photos of the propeller which would be zero timed and shipped to me. Great! After three weeks, I called asking about the status and for tracking information. "We are on it now and will have it in the mail this week." Great. I waited a week and called again. "It is going in the mail today and I will send you the tracking information." No problem. I also request that they put a note to deliver to the back of the house so my wife doesn't need to manhandle the propeller if I am out on a work rotation when it arrives. They say, "No problem." Another week goes by and I call (in their defense, I greatly appreciate that they continued to pick up the phone during this). "I don't know what is going on with the shipment and I will get back to you." I hear nothing for a few days and call again. This time, "I had to go down to UPS and the label fell off of the box. I had to search and put the label back on the box and it is in the mail now." Wonderful. I just wanted the prop. A full week goes by and I have no tracking information and no prop still. I call again, this time, "I don't have your shipping address. You need to give me your shipping address and your prop is in the shop getting worked on now." I'm sorry... what? The prop that was mailed two weeks earlier to me? Now I'm getting frustrated. I give the shipping address and am told it will arrive Saturday the 12th of July. I leave for work rotation on the 13th, so fine. At least I will be home when it arrives. I am finally sent a photo of the tracking information and it won't arrive until Monday the 15th when I am not home and out on work rotation for a week. It arrives to the front door on July 15th in a cardboard box wrapped in flexible thin foam sheets without any cribbing or additional support and my small wife has to bring the box into the garage. I arrive back home on the 20th, open the box and retrieve the logbook and paperwork. Wonderful... finally. All of the requested and promised paperwork was included. I get to install the prop on the 25th of July. Two month process. Fully unboxing the propeller, there is a small dent on the trailing edge of one blade and the tip of one blade is 'flattened' seemingly by dropping the box on the end. All of this happened post propeller painting as no paint was seen on the damaged locations. Things happen... I understand that. My A&P suggested I reach out to the propeller shop as he now needs to file on my 0 time prop that was just overhauled. I reach out to the shop with photos on July 27th, and this is the response: "propeller is fine, clean up the nick no problem.... That is exactly how the Factory ships the propeller but they are getting rough anymore. No safety problem sorry it happened... Warrenty (SIC) is still good." I responded requesting any shipping insurance I can claim against, and was told it had to be within 48 hours of delivery and "It is not so bad a mechanic cannot clean up" So, if you decide to order a propeller from this shop, just don't expect that it will ship on time, or look new when it finally arrives. I purchased a used propeller which was going to be overhauled prior to shipment and have a logbook. I received a used propeller with a fresh overhaul and a logbook (thank you). What I didn't expect was for it to take nearly two months, being mislead about shipments multiple times, and a company that doesn't take responsibility or any assistance when a poorly packaged propeller shows up damaged. If I didn't already take the time and expense to install the prop with my A&P, it would be getting shipped back and I would be paying the premium for a new prop from the manufacturer due to my dissatisfaction with the way this has been handled by Western Aircraft Propeller. I did express this all directly with the company. Their response was extremely rude and disappointing and the reason for this review. If you are in the Oregon area or can pick up your prop from them, you will probably have a wonderful experience, but if you are relying on them to act with responsibility and integrity in getting a prop to you within a specific timeframe, stay away. read more

Great to work with Laurie and the team. I had a 12 year-old, fixed-pitch prop with a gouge on the rear face. They were able to repair, repaint and balance the prop quickly and get me back in the air without a complete overhaul. I'll definitely use them the next time I need a repair. read more

The order parts from other shops that they need and do not have. They will not pay you. They have done this to a few other shops as well.

THREE ISSUES 1. DING The Cessna 172 climb propeller arrived with a BIG nick. It was shipped in a corrugated cardboard box. I spent lot of time repackaging and documenting the UPS damage. The prop was returned, repaired and sent back in a wood box. 2. COMMUNICATION I made about 12 phone calls and emails, prompting delivery of: - Propeller - Log books - Rebate for ding in propeller 3. DELAY Numerous delays in the delivery process: - Lost my shipping address, email and phone number, after receiving my PayPal payment - Backlog of work - Vague promise of delivery, with no firm date Weeks and weeks went by with no communication, so I phoned and emailed to confirm delivery. I felt like they had my payment, so there was no need to deliver the propeller in a timely manner. One hundred and two days have passed and no log book was delivered. In the end, the airplane does not climb any better. On the plus side, the propeller looks beautiful. read more

I would not give them any stars if there were that option. We did electrical work for them June 6, 2018 and we have not received payment, no phone calls, and no correspondence at all. They do not return calls. They currently owe us $1,282.61 - This is not the way to do business. read more