I Love Westend Dental I have never had a bad experience once. From start to finish- they provide top notch service and quality care. The Front Desk is always so helpful with appointments and insurance questions. Whenever I come in for an appointment, I feel like I am VIP! They are always on time and get me out in a reasonable amount of time. I truly do not understand these poor reviews. We are in LINCOLN PARK! If you want QUALITY service- you must be prepared to to pay a little more for it!! Even their $99 New Patient Special is AMAZING!! The huge discount a New Patient will receive using this special, in no way reflects any decrease in service provided. They are a no nonesense office who care about my dental health. I have been to other offices and let me tell you- Westend Dental blows them out of the water. If I could give them 100 stars- I would. Dr. Fiore, Dr. Zander and the Hygienists, Assistants and Administrative Team are all wonderful & I appreciate all their time, care and attention through the years! I am a life long patient & recommend them to everyone I know! read more

I have been a patient at this practice for a little over five years, and I'm not sure if management has changed, but the culture of this dental office has gone south dramatically. I had the absolute worst experience during my visit today. The staff was hostile, the hygienist was rushed, and the dentist exam was less than one minute. It's a shame to see such a great quality practice go downhill. I will not be returning. read more

Karina my hygienist was so amazing!!! Front desk was so kind and dr fisch was so helpful.

These people are scammers $99 cleaning and x rays all they want for you to do is get a deep cleaning the doctor comes and sees me says everything looks great no cavity of root canals I said my one tooth was bothering me does another finds the problem I laughed had I not said anything u would have never saw or told me I needed a root canal I will take my business somewhere else oh then the estimate is 5k for a root canal what a joke ! Just because the location is in Lincoln park does not mean it's a good dentist!!! read more

Like many others I was misled about the cost a treatment plan and left with a 1,500 bill when the estimate was only $300 for root scaling. They will say that in the fine print it was only an estimate, but the way they presented this information was absolutely misleading.Leaves a horrible taste in my mouth. These people continually force treatments on you and try to upsell you unnecessary services -- they are selling you snake oil half the time. AVOID THESE PEOPLE. read more

I was a patient of West End Dental for many years. My decision to seek other dental care was based on an almost identical experience as posted here by Matthew R on 11-5-21, ( a 1 star review ). In my case the hygienist spent all of ten minutes cleaning my teeth, after informing me that I was wasting my money, and needed a deep gum cleaning. It was not that I didn't see the health benefits of having that procedure. I sensed, however, that it was more about the hygienist's commission, or additional revenue that they would be bringing in to the surgery. The hygienist boasted that they worked fast, and could have all four quadrants cleaned in less than an hour! Unfortunately this did not give me the feeling that I would be getting the best periodontal care. Be aware that you will be paying Lincoln Park prices. This is perhaps of no concern if you have dental insurance paying the bill, ( which I do not ). The quote I received from W.E.D. for the deep gum cleaning was $1636, at my new dentist $822. Periodontal Maintenance at W.E.D. was $224, at my new dentist $111. read more

I have no complaints about the quality of the dentistry, I do caution anyone who considers becoming a Westend patient that you will have x-rays pushed on you every time you come in, the dentist will give you a laundry list of "mandatory" procedures that have to be addressed immediately. Questioning this expensive list, I went to another dentist, who said that all of these were not mandatory and that many of them were questionable. Westend is located in an affluent area, and the thinking may be that clients in this zip code can afford the highest prices. If not directly ethical, this is certainly a business practice that is questionable. read more

My rating does not include fillings or other dental work so can't speak to that in all fairness. Minus one star for misrepresentation of Groupon services. I purchased a Groupon for Exam, cleaning and xrays but was charged almost $300 in addition to the Groupon price even so not happy about that but it is as expected after reading other reviews stating the same issue with hidden fees. The office space is beautiful, extremely clean and all employees including dentist very attentive and explanatory of your specific case - you get what you pay for. Stubborn coffee stains on front teeth were removed but for some reason the minty polishing paste from previous cleanings at other dentists' offices not used this time. If you have not had a cleaning within the 6 month recommended period expect to be charged more than the Groupon price. read more

The West End folks have been doing an excellent, friendly job taking care of me for over 20 years, and I was really surprised to read some of the negative reviews here. I've needed everything from routine cleaning to emergency molar extraction and post-crash trauma repair (arrived in a wheelchair that time!), and the team has consistently either done a great job or referred me to other specialists who did so. Yes, upselling is a part of business, but a simple no thank you takes care of that. Yes, they're not the least expensive option. But maintaining a responsive practice with a continuously high standard of care (including improved treatments as they become available) is not easy, and I appreciate that I can rely on West End to take care of me every time! read more

My husband is in a wheelchair and is unable to get into the dental chair. He needed a crown. I called every dentist in 60614 and this was the only practice that said they could treat him in his wheelchair. Dr. Zander was amazing as were all of the staff in the office. I highly recomend Dr. Zander and this practice. read more

Liz the office lead is a nasty person disgusting attitude when i asked to speak office manager she preffered ti argue with her hood like attitude. and try to escalate and aggravate the situation. the dental hygenist was nice. Its these office people that are terrible and complete disrespectful money hungry grinches. Like arguing with a woman thatd been in prison the only thing i can compare it to. the only reason i asked to speak to a manager was. when i called to make an appointment for w dental cleaning it was for one of my two free cleanings for the year. i had a new insurance and recently was xrays done twice at other dentist. all i wanted to say is that the front desk could of checked if i had recent xrays i could send over. its not fair if i have to pay 3-4 xrays out the year. Then i go to a new dentist and they act like money hungry leaches. the front desk lady when i entered by credit card she quickly before i can even look at the amount reaches her hands over to hurry and press accept on my credit card. im going to put a claim with my credit card company. The dentist was nice the dental hygienist was nice. but i didnt want to speak to the office lead. They said the manager is gone for 2 weeks i said i will wait. this office lead called me four times today in the hour and insisted i talk or argue with her. she was a belligerent and loud yelling on yhe phonr at a customer who they charged $450 for one single teeth cleaning. When i called for an appointment i called for a teeth cleaning not to come in to get xrays so they can try to see if they could put together some expensive treatment plan. these people are worse then automatics breaking your car then telling you they found something. im never ever going back here. I eould say stay away. just because if anything goes wrong or you have any concern you may get Liz calling you to start a fight and act like you her ex boyfriend with her horrible attitude. So RUDE RUDE and absolutely PATHETIC customer service relations and skills. instead over something i wanted to talk about. She made it 10 times worse. I didn't even want my money back. I dudnt ask for anything. but after talking to her im putting a claim in with my credit card company. just because of her nasty attitude. I just wanted to raise awareness about the experience i had. instead the lunatic calks me screaming on the phone that its my responsibility to inform them and that that gives her the right to act RUDER then a drunk sailer. screw this place read more

I was here today for a filling!! This Dr. Storti is amazing, as I never had a moment of pain while getting my filling, which I find amazing!! I never had any pain getting my teeth cleaned either, which was a new experience for me!! I am going to call this dental practice the new No Pain Dental practice!!! These practitioners work at making this a pain free place!! I went back to WestEnd Dental to get 2 crowns. It took 3 hours, but Dr. Fiori was incredibly wonderful!!! He worked so hard trying to make my temp crowns!! No pain!!! My Dental Assistant was just wonderful also!!! This place is just incredible and pain free!!!! read more

I went to West End Dental once to have a cavity filled and never returned. The doctor caused nerve damage that left the tip of my tongue numb for over a month. I had a remaining balance of $57 to which the doctor agreed to waive that charge due to the circumstances. Over 5 years later, West End Dental submitted the charge to a debt collector and reported the account on my credit report. I've tried calling endlessly to get a resolution to which the account manager has hung up on me and the doctors have never returned my calls. Further, the doctor that performed the filling left the firm and they claim they have no record. read more

I have not been to the dentist in many years. I had a great experience yesterday at Westend Dental. First of all I appreciate the multiculturalism amongst the dental staff. Second I am happy with the thorough explanations I received before each dental service. I have to return in a few weeks to get my wisdom tooth extracted. I'm nervous especially since I am pregnant, but Dr. Storti and staff made me feel at ease. Check this place out ladies and gentlemen! read more

I once worked with a client. We set her up with a different team member and when I checked in with her, she said the meeting went very well, but she never wanted to meet with that person again. She insisted nothing was done to offend her, she just didn't want to meet with them again. I didn't understand it at the time, but I do now because it's kind of how I feel about Westend. For over three decades, I went to the same dentist office. When my first dentist retired, another took over his practice and office. I was sad when that dentist relocated and I started going to Westend or as I call it 'fancy dentist.' I was a little overwhelmed at the digs. Where my old dentist's office was simple, this one has all of the bells and whistles. Everything works like a well-oiled machine. They try and add the personal touch, but to me it felt forced. Asking me personal details and another office member "casually" mentioning them. To say I felt hounded to schedule another appointment is a bit of an understatement. I got emails, texts, postcards and voicemails; I felt like I was being pursued by bill collectors. That alone wouldn't lead me to go elsewhere. What sent me back on the hunt for a dentist was a few things. 1) Visits seem expensive; a visit with x-rays had a decent out-of-pocket cost (something that fell within my plan allotment at my old dentist) and was long, over 90 minutes. My next visit, a straight cleaning, still fell outside of the plan visit maximum. 2) I felt upsold. There are displays in each patient bay with Sonicare toothbrushes, fancy toothpaste, etc. On my first visit I was asked about my toothbrush; since I already had a Sonicare, I escaped the upsell. On my next visit, I was encouraged to use a $25/tube special toothpaste. When I declined, I was encouraged to get an anticavity rinse next time I was at drugstore (much more my speed). 3) I had more of a relationship with my hygienist than the dentist. I spent 80% of the appointment time with the hygienist (especially my second visit) and wasn't even treated by the same dentist on my two visits. Kind of like the client I worked with, my experiences with Westend were overall inoffensive, but I really had no desire to go back. read more

Still receiving bills after I was told they would waive the fee. My previous review stands - bunch of crooks. Bait and switch - if you still go there - now is the time to switch!! Please keep your word and credit my outstanding. Terrible. read more

Was there for less than 30 minutes for a cleaning. Roughly half that time was spent bullying me to get x rays and pay for a deep cleaning. The person who cleaned my teeth spent about 10 minutes doing so claiming not once but twice the 142$ cleaning was worthless and that I needed a deep cleaning. I asked why they offer a 142$ cleaning that is worthless and got no answer. Said the dentist would not see me without taking x rays. Won't go back. read more

Still going here. The office has been updated and is awesome. More importantly, the Drs. And staff continue to be excellent. Up to date on the most current research, completely professional, usually take us right on time. These guys are great and Dr. Fiore is just awesome, plain and simple. I don't have tolerance for nonsense. If you are like me. Go here. Covid Update. The office has taken many safety measures and it was obvious that they are taking patient safety seriously. Kudos to the awesome staff and docs. Professional as always. read more

I lost a crown (biting into frozen chocolate!) in the very front of my mouth and my regular dentist was away, but his service recommended I contact Westend Dental, as they were close by. I made the appointment, went, was examined, given the estimate to re-cement it ($400!), and the dentist did the work. When he was finished, he mentioned that he had replaced the fiber post with a metal one, and that if I bit into something hard again and displaced the crown, the metal post would likely shatter the tooth's root (I knew that meant an implant). This was grim news, as I lose this crown about once a year, but on the fiber post, the worst was a trip to my dentist to replace it for a reasonable fee, as the fiber post it rested on was so forgiving. When the Westend dentist offered the mirror to me, I saw that the replaced crown was pitched far forward, out of line with my other teeth, and was crooked, too, and although I protested weakly, the dentist replied that that particular placement was necessary to avoid pressure on the crown when chewing and biting. He didn't say anything about it being crooked. It was, in short, a really disappointing experience, but perhaps necessary, I thought, because, what do I know of the mysteries of dentristy? I suffered the next three weeks. The replaced crown poked into my upper lip from the inside. It provoked a mild lisp. It was 'open' in the back and food was continually getting stuck there, and flossing couldn't reach it. There was a bad, rotten taste coming from it. And I couldn't smile. But what could I do? Go back? The Westend dentist had clearly indicated he'd done all he could when I complained on the spot. I had a cleaning appointment with my regular dentist and told him what happened and asked him if he thought the work had been botched. He tsk-ed when he saw the crown, but refrained from criticizing Westend, saying only that it was 'tricky business' to replace a crown straight on an existing post, that it was curious they'd replaced a fiber post with a metal one, since metal ones are a bit old-fashioned, 'but perhaps that's all they had,' and that if he could tap it out without breaking the root, he could fix it. And he could tap it out--because the cement Westend had used wasn't the good kind that is light-cured, the kind my regular dentist uses, but some deficient kind that came right out with a few wiggles, and the post as well. Thank God. So my regular dentist was able to replace the metal post with a fiber one, put the crown in straight and well-cemented, and restore my dental hygiene, my pronunciation, and my smile. For $260. Please take this as a cautionary tale. Bright and shiny places don't always have the necessary skills. If your regular doc is out of town--try to wait it out. read more

Love Westend Dental. The staff is friendly and accommodating. The office has state of the art equipment and the atmosphere is very welcoming. Dr. Fiore has a great chair side manner and makes you feel completely comfortable. He is gentle and efficient. read more

This place violates your privacy!!! Very disappointed, I came in for a regular cleaning to this place as I just recently moved Into the area. I noticed a recording device that was there sitting in the counter recording as the dentist and I had a conversation. First of all, this is all against HIPAA regulations and illegal. I over heard the assistants talk about the recordings and this makes me very uncomfortable. I understand you want to properly trained the staff but you CAN NOT record exams because that's privacy. Be aware and please just go somewhere else. Patient and doctor conversations shouldn't be recorded. I will report this issue. If my conversation and exam got recorded because I am a new patient, this means everyone else's gets recorded too. Also, don't call yourself and orthodontist. No one here has the education of a specialist. Orthodontists are specialist. To my knowledge everyone here is a general dentist. read more

It's been a while since I reviewed WestEnd & so it's time for an update. My family has now been going here for 3 years I believe!! (If not a little more, time flies) Always friendly, professional & yet casual & relaxed. They either have amazing memories or take excellent notes, either way I'm always impressed at the things they remember both related to the service I'm receiving & just from personal conversation. They do their job amazingly well, pushing me to do more to care for my mouth yet not hounding me & dwelling on the areas that I'm clearly deficient in. Billing is always as close as can be! They give an estimate of what insurance covers, I pay the difference. Sometimes I owe a few bucks more but I consider that normal. Dental insurance is a fickle thing, but they definitely do an excellent job in this area. I wouldn't dream of switching dentists. Thanks to them, for the first time in my 34 years of life I finally go to the dentist regularly & I couldn't be more pleased! read more

West end is cutting edge Dentistry! Very proactive in the care and concern for teeth and gums! I've been a patient for over 20 years!!! Highly recommend them! Bernadette is amazing, as well as Amy!!! read more

This was my first visit to the office. I called on Saturday and they were able to fit me in on Monday. We have recently moved into the area, so I was looking for a dentist with good Yelp recommendations and close by. The office staff was very friendly and welcoming. Dr. Zander was very patient and explained the procedures and options very well. They were even able to address my dental issue in one visit. A great visit and very accommodating. read more

First rate care! This office is a well run operation. Check in was easy...they ran on time...Bernadette gave an exceptional cleaning using state of the art dental tools and techniques...dr Zander was professional and informative. I will be back. read more

This is by far the best dentist office I've ever been to! The Westend Dental team is amazing and super friendly. Fun usually isn't the word to describe a dentist appointment but I seriously enjoyed myself! The team took me on a tour, had a TV to watch during the cleaning and was done within not more than an hour. I highly recommend this place and will definitely go back in the future! read more

So very happy with my experience at Westend. I googled for discounted first time patients and Westend came up, it's also conveniently located close to my job. The office is clean and has a nice atmosphere. It's a little rehearsed, especially the check-in. But courteous and very nice. My dental hygienist was very nice and explained everything that was going on. She let me know right away that the first appointment is always a little longer, I wish I would have known this information ahead of time. But, at least they told me early on in the appointment! She showed what they look for on x-rays and what the doctor would be checking for when she looked at them too. I've never once had this explained to me before. Not that I'll be examining x-rays on my own, but still, they were thorough and very transparent. I was very happy with my cleaning. They use top of the line cleaning tools (sonic water pick?) and checked in with me every step of the way to curb any discomfort or pain. I had a variety of assistants in and out of my room during my visit, each were introduced like REAL people and explained why they were there and what they were going to help with or do. The doctor was very nice as well, had looked at all my x-rays and read my chart before stepping into the room. She was professional and straight to the point with her diagnoses and recommendations for my mouth health. read more

I highly recommend choosing a different dentistry,they over charge and last time I was there they had updated there system and they told me to retake the X-rays so they can put it in there new system when I wasn't even due for them there only thinking in there $$$ pocket(not the clients). And the secretary's could use a little bit more social skills! I know of a client they had,they did BIG BOO-BOOS and they didn't take responsibility,she had to go to another dentist and repay the treatment. So again pick a more honorable dentistry! read more

I've been a patient here for 18 years and the doctors and hygienist are like friends to me. My dental care has been fabulous and comfortable and Always give me good suggestions on taking care of my dental health. You'll be happy you chose Westend Dental! read more

At WESTEND DENTAL, beware with WESTEND DENTAL a patients needs are secondary. They're Irresponsible, UNETHICAL BUSINESS PRACTICES, such as Bait & Switch pricing structure ... left me me no alternative but to take my dental needs elsewhere... There are much more COMPETENT organizations to do business with in Chicagoland, HAPPY HUNTING.... read more

Do not go to this place! They will tell you that they take your insurance. You can even submit a form to make sure that your insurance is covered by them. However, submitting your insurance to be checked is all just a scam because they are never in network, for ANY insurance. They pretend to check your insurance, but all they really need to know is if you have a PPO. If you have a PPO they say they take your insurance but what they really mean is they aren't in network and you'll be paying the out of network price. Also, they push unneeded procedures on you. Will never go back. read more

I've come for a cleaning and X-rays, so the cleaning took 10 minutes and X-rays plus the "payment plan" and all the chitchat of the doctor and assistant trying to convince you to spend money on their service took 1hour :10 m with no exaggeration. I know dental clinics are a rip off but this one in particular they think only how to increase their sales, and when I checked out and told the lady I have a Groupon her entire attitude changed and treated me with ignorance. Shame read more

I've not written a review in over a year. What brings me out of Yelp retirement? My extreme annoyance with Westend Dental. After receiving a coupon for a discounted cleaning and exam last spring, I went in for my first visit. The facility is impressive and well kept, and like anyone, I enjoy complimentary snacks and beverages. What I didn't enjoy though was being there for over 90 minutes, despite having been taken back right away. As a new patient, one is given the grand tour and introduced to every single employee along the way. Total overkill and completely unnecessary. And when you're paying for street parking and a babysitter, it'd be nice if they mentioned this extra time commitment up front. They also tried a hard sell on some cosmetic procedures for me. My Yelp icon is a closeup of my mouth. I have beautiful teeth. Nice try, guys. Since then, they've called me 3-4 times to schedule my next routine cleaning. I found their services to be overpriced and sales techniques obnoxious, so I've taken my business elsewhere. And yet they keep calling me. My initial experience and follow up calls trying to get me to book another appointment even after saying I've since gone elsewhere have been annoying, but not annoying enough to write a review. Why am I writing this review today? Because this afternoon Megan called me to tell me that my husband was late for his appointment. I found that particularly odd because A) neither he nor I made an appointment for him (and he doesn't have a personal secretary who does such things) and B) when they called to confirm on Monday, I spoke with Liz and said he most definitely will not be in and to cancel the appointment. She verbalized understanding, but seemingly did not communicate this information. When Megan called today, she was sure to remind us of their cancellation policy and the fact that they charge the credit card on file for missed appointments. After getting pretty assertive with her, she apologized and said not to worry about them charging the card, but based on what I've experienced with Westend Dental so far, I don't trust them and will be watching my credit card statement and reversing any charges from this place. Unless you like having your time and money wasted by shady people, I can't recommend this place to anyone. read more

This is a less a dental practice than a sales and marketing machine. I had my teeth cleaned and a tooth bonded. Throughout my appointment they continually tried to sell up on extra treatments. And when I checked out to pay, they tried to pad extra costs. It was clear from the woman's face when I cited them that she knew they were wrong but hoped I wouldn't notice. That was unpleasant but not the worst of it. The worst of it has occurred since. First, the bonded surface never blended smoothly with the rest of my tooth. And now it has a distinctly sharp edge to it. I've had my teeth bonded a few times so I know what a good experience is. (I moved to the city from the suburbs and needed a new dentist, so that's how I ended up at Westend.) I will be seeing another dentist and I expect to learn that the tooth has to be re-bonded. Second, they have been hounding me with emails, text messages and phone calls to come back in for another cleaning. Each time, I click through on the email to unsubscribe, reply to the texts to STOP, and spoke to the caller to ask that my name be taken off the list. Nothing has made a difference. Laughably, the first time I responded to the text, asking them to stop contacting me, the person texted back within seconds: "OK, but will you be scheduling an appointment?" Since then, more texts, emails and phone calls. I've managed to shut down the calls and texting by blocking their numbers. It came to that. There is nothing but trouble with Westend Dental. read more

I wish I could give no stars. HORRIBLE, DECEITFUL sales tactics to keep you on till the work is done. PLEASE LOOK ELSE WHERE!! I am at a loss of word on how disappointing it is to want to support a Neighborhood Dentist and lose trust in them immediately. First thing out the gate they tell you they take your insurance. "OH your good we except that insurance!" exact words. Well that's true, but they are not a networking dental office. My insurance will only pay 10%-20% BUT WEST END DENTAL TELLS YOU AN ESTIMATE BASED ON NETWORKING/BEST PRICING. Then you get a bill 30-60 days later for the rest. They also recommended a specialist, who I thought would be in my Network as well... they weren't so of course their recommendation wasn't, come to find out after I'm discovering what's going on, my insurance told me the $700 in work I paid out of pocket for their recommended specialist would have been 100% covered by any one in network. This is so deceiving in my opinion and of course they can get away with it because it's an "estimate" but it was clearly off in my case by a total of $840 (cleaning $340 and fillings $500) and $700 (other doctor)!!! I would have looked for another dentist or new insurance if that was the case! read more

The technology and dental staff were outstanding. The procedure done for my spouse was well done. But the administrative receptionist we dealt with is either a double talking con artist or poorly, poorly trained. She gave my spouse a quote based on our insurance. When the cost ended up being "double", the receptionist said the particular procedure (crown for cracked tooth) was not covered by our insurance. She said the lower price quoted early on would have been the approximate average cost if the insurance would have covered it. We ended up paying $2000.00 more than expected. That is a disservice to the integrity and professionalism conveyed by the dentist. We will seek future service elsewhere. read more

I used to love this dentist. But it seems over time, they've become less sensitive to my needs. I have EXTREMELY sensitive teeth, and they've done little to help me fix this problem. I even bought a $400 mouth guard, and they made it wrong, twice. I have to take medicine before I go to ease the pain, but it only helps so much. I'm a pretty tough cookie. But the last time I was there, I cried cuz it hurt so bad just to get a teeth cleaning! (Keep in mind, I'm a girl who tolerated braces for eight years, gets tattoos, played roller derby, and didn't mind the minor ache of a broken leg...) They do not have private rooms. There are only partitions between patient stations. So if you have high anxiety or clausterphobia, the sound of the guy getting drilled next to you is going to freak you out. They do a good job fixing fillings and keeping an eye on potential tooth issues. They have complimentary tooth brushes there if you forget to brush prior. They always give me a free toothbrush and the special dental floss I like. They should, for as much as I pay. Even with dental insurance, it cost me a lot to go there. But the final straw to break my back was when I lost my job and still had a small bill to pay off. I called and arranged to make a few payments. I guess someone didn't note this properly and my installments weren't an obvious sign of my efforts to pay the bill. I got a phone call threatening to turn me in to collections if I did not pay immediately. I had been a loyal, paying patient for about 8 years there. A simple lack of communication on their end and loss of my job made no difference in their book. They are not sympathetic to serious pain problems nor financial issues. Do not be late for an appointment. After fives minutes, you'll get a cell phone call while you're trying to park. After ten minutes, you'll get abbreviated service. If you're fifteen minutes late, you're cancelled. I really only want to give them two stars. But they are highly trained, the hygenists are super nice and knowledgeable, and they do a decent job--IF you don't have any major problems and can afford the Lincoln Park atmosphere they offer. I'm sadly looking for a new dentist. And will keep flossing daily in the meantime... read more

I've always dreaded going to the dentist but Westend Dental makes that better. Everyone on the staff is so nice and the really make an effort to educate you throughout the whole visit. No pain, clean and even better you can wear headphones/watch tv while getting work done which is a welcome distraction. Highly recommend and cannot stress how nice everyone is! read more

I've gone to this dentist for awhile. I scheduled my most recent appointment for 9 am. The day before the appointment I received a text asking me if I would like to come in at 8 am instead. After responding that I would prefer to keep my originally scheduled 9 am appointment, I didn't hear back. When I showed up the next morning, I was informed that my appointment had been cancelled and made to feel that it was my fault for not adjusting my appointment or getting back to them. They did offer an appointment later that day however my schedule didn't permit it. I've decided to just find another dentist instead. read more

While I really liked my hygienist, Bernadette, this review is now about her. In the fall 2017, I decided to transfer dentists merely so my commute would be shorter. Recommended to me by a colleague, I reached out to West End Dental, provided them with my insurance information, and was scheduled for my first appointment. At the end of my first appointment, I was told that I could take advantage of the "new patient package" and not submit my visit to insurance. As a new patient, I thought this was a really nice sentiment and did not think twice about. (In hindsight, of course, submitting to insurance should not have mattered - my dental coverage has always been 100% covered). Fast forward to today for my 6 month visit. The appointment went well (like I said, I liked the hygienist very much). However, when I was checking out, the office staff informed me that my bill was $160 and of that I owed $130. I was shocked. I have never paid for a 6 month appointment. When I shared this concern, the woman went on to tell me that 1.) the fluoride treatment I agreed to (because they suggested it to me because I am pregnant!) was elective and not covered by insurance... 2.) my insurance was out of network .... and 3.) that's why they gave me the special "new patient package" in the fall. Any reputable, thoughtful dental establishment should review insurance coverage with patients BEFORE they receive care, especially if their insurance is out-of-network and they are additionally going to suggest elective treatments that are not included. I will not be returning to West End Dental and recommend that anyone who goes takes it upon themselves to review all dental insurance coverage with their provider and not trust it will be handled by the staff. read more