Dr. Flak is wonderful!!! He is knowledgeable, understanding and empathetic!!! He always answers all of my questions and he tells me the pros and cons of any procedures that I might be having. He also is very personable and reassuring which is a big plus since I used to get nervous going to dental appointments. His staff is great too. I have had Rrze as my dental hygienist and she's very good. The front office staff, Julie and Serena, are always pleasant and helpful. You can tell by my review that I highly recommend Dr. Flak and his staff. I feel fortunate to have Dr. Flak as my dentist and I highly recommend him to all of my friends. read more

I am so disappointed, I hate to write this review but I've been coming to Dr. Flak for years and have always raved about him and his team. But on my last three visits I have noticed a change. None of the original hygienists are there anymore. The two that I have had in the last few visits were not friendly, and on my most recent visit two weeks ago the hygienist was very abrupt and I told her to be gentler when she was doing the flossing but she just brushed it off. Every single time in the last 20 years that I have been in for my six month cleaning, Dr. Flak has come in to do an exam. This last time he didn't and he was there because I saw him in the next exam room. When I asked the hygienist if Dr. Flak was going to come in and do an exam she said "no, he'll do that next time in September". It looks like I'm going to have to find another dentist. I even called their office the next day to voice my concerns but they never returned my call. read more

Wanted to give this place a chance, but have to agree with all of the negative reviews. The dental assistant (hygienist?) - one older woman in particular was very very rude and generally abrasive. She was clearly taking out personal frustrations on patients and Flak would brush it off as if that were a normal or appropriate way for his staff to interact with patients. I visited the office twice, and both times she was very rude. Flak himself is visibly annoyed if you ask any questions, and he quite transparently just wants to move through as many patients in as little amount of time as possible. While I wish the best of luck to Flak and his team, I do want to warn others that if you care about a) bedside manner, and b) feeling like you aren't just being rushed out the door, I'd consider going elsewhere. The front desk was actually nice and helpful. read more

Won't be returning after many years as a patient, sadly this practice has gone very downhill. Front staff are rude and hygienists do nothing but stab you then upsell unnecessary procedures. My husband didn't even get his teeth cleaned when he went in recently because they kept insisting he needed thousands of dollars in unnecessary work first. Before they would even CLEAN his teeth. Absolutely absurd. read more

Dr. Flak has been my dentist since he bought the practice, and even though I moved out of the neighborhood long ago, I keep going there since I think he is an excellent dentist. His hygienists have been good over the years as well. I have had to get referrals from him for other dentists who do oral surgery, and they have always been good. He did an excellent job in fixing a cracked tooth I had some time ago, and the tooth is still going strong. I would recommend him as a dentist. read more

I do not recommend this place! The staff are very passive aggressive in their communication and do not listen to the customers concerns. I felt very uncomfortable with my dental hygienist. They kept leaning on my face while cleaning my teeth. I asked them to stop and they did not respect my boundary,but continue to ignore what I was asking. After the third time I had to pause them and request Dr. flak to finish the cleaning. I informed the front desk Julie to not pair me with that dental hygienist and add reminder in the notes. In my second cleaning my request was dismissed. I was paired with the hygienist I specifically asked not too... read more

I really wanted to like this Dental Studio because I've been wanting to find one that I can stick with, that does a good job and that I can trust. Unfortunately this wasn't the place. This review is not for Dr. Flak- he was FANTASTIC. Super nice guy, who seems very knowledgeable about what he's doing. The other staff here is the reason I won't be coming back. For starters.. I've had to email them a few times for questions on teeth whitening, and whoever is the correspondent for that (my assumption is it's the front desk workers?) was so short and rude, it felt like I was wasting her time. The worst part of this experience however was with the dental hygienist that was in charge of my 'teeth cleaning'. I've been getting my teeth cleaned every six months for my entire life and I've never had someone so obviously careless about the job. She was speeding through everything the entire time, which is fine if you can get the job done correctly and quickly. But even when using the buffing/cleaning tool, she was using this with absolutely no effort- she was quite literally just gliding it straight across my teeth. Not buffing and cleaning each tooth, but sliding the tool across my entire top and bottom teeth, completing the entire mouth in 30 seconds. ?. When it came time to floss, I'm not kidding I've never been in so much pain, and I floss weekly. She was very harshly (trying to quickly get it done still?) taking the floss and pushing it directly down and back up, instead of taking the time and flossing each side of the gum on the tooth. I was quite literally wincing as she slammed the floss down and back up again for each tooth, trying to get me quickly out of the chair. It was horrifying. I want to reiterate that this review doesn't have to do with Dr. Matthew Flak. He was outstanding. But the people you choose to hire to run your establishment have a big impact on whether or not customers will choose to come back. I for one, am unfortunately already looking for a new dental office. read more

Sorry but that was by far one of the worst dental cleanings and exam I have ever had in my life. They didn't put any efforts and rushed through everything. The doctor literally did a one minute exam. The hygienist didn't even floss between all teeth because I am wearing braces and they didn't have a dental floss threader so she had a hard time inserting the floss under my braces and she just gave up and didn't floss between most of my teeth. The cleaning was a joke. They almost didn't use the machine but manually scrubbed mostly between my lower front teeth. I left with a nasty taste of blood in my mouth and I had something like a powder all over my face from the tooth paste they used. Now I have to pay out of my pocket and go somewhere else so they can redo things. I don't understand how they have so many positive reviews. I clearly asked at the scheduling if they know how to do proper cleaning to someone wearing metal braces and they said yes. However, I thought it was a red flag that when I called they gave me a next day appointment because they had a few cancellations.... Now I understand why they had cancellations. I want to give zero starts to this doctor and his staff. Complete joke! Don't go there! read more

I highly recommend Dr. Flak and his team for dental needs. No sane person (which I consider myself to be) should enjoy getting a crown, but the experience I had today was just that. This dental expert and his assistant mix just the right amount of humor with their skills and knowledge. Also the ability to have them design, create, and install the permanent crown in one visit saves significant time. Well done LPDS!!!! read more

I've been a patient of Dr. Flak's since 2007 - which is a long time and apparently I'm old. Luckily this review isn't about me, it's about how amazing Dr. Flak is. In short, I would not trust my teeth with anyone else. He does what's right for you and not what will make him a quick buck. Over the years he's used technology and plain old common sense to do dental work for me, or avoid dental work that I didn't really need. His honesty is refreshing. He also has a great sense of humor and is a genuinely nice person, so that's a bonus. His dental hygienists are great as well - last time one straight up called my teeth boring (which is a compliment, because brushing and flossing work and there wasn't much for her to clean). I've referred many friends to him over the years, and they say great things and many continue to still see him. I moved out of Lincoln Park 8 years ago and I could go to a dentist near me, but I still go out of my way to see Dr. Flak and his team. I cannot recommend him enough! read more

You just can't get better than this office!!! Dr. Flak is amazing and so are his staff. I have some fears of the dentist and everyone always makes me feel at ease and clearly explains what needs to be done. Serena is the best and is so on top of everything. She makes you feel welcome from the moment you step foot in the office. read more

I have been coming to this office since 1997 and my previous dentist at this office, Dr. Capper, was a great dentist. Back then going to the dentist was a fun day with my kids....Best Buy across the street, Barnes and Noble on Diversey and we even got glasses at For Eyes. And then it was Golden Nugget for lunch. But Dr. Capper left and all of those places are gone too. When Dr. Capper told me he was leaving I decided that it might be time to find a dental office closer to home. That is until I met Dr. Flak. He is the man. The guy is funny and very good conversation. Although you really can't talk that much during a dental exam. I can't believe all of the things he remembers about you from only going there twice a year. He asks about your family, your job, etc. When my son had a lapse in dental insurance, Dr. Flak gave him a really big discount. Your appointment is always right on time. The staff are very pleasant. When there is an issue Dr. Flak gives you multiple options and explains them to you. In an emergency, he returns calls outside of office hours and will call back again to see how you are doing. Dr. Flak also gives referrals to multiple endodontists as well. I have moved about 5 or 6 times as far away as 30 miles from his office but I continue to go there for the past 23 years. There is no other dentist that I would trust both as a dentist and as a person than Dr. Flak. read more

Dr. Flak is one of the best in the biz! Not only is he a pleasure to see because of his friendly and caring personality, but he is extremely professional and ALWAYS does what's right by the patient. The front desk staff is always very kind and welcoming and I love catching up and chatting with the dental hygienists. You gals are amazing! 15/10 dental office - would recommend to anyone looking for a new place! read more

The reception staff are always friendly and welcoming. I've been coming here since 2019 and it's been great! Mary is fantastic, she listens to the concerns you have and is very detail oriented. My smile looks and feels so much better after a visit. Dr. Flak is knowledgeable and makes you feel comfortable during the visit. read more

Very bad experience and such a headache! They did not file my insurance properly and timely( almost two years after the procedure), which caused the deny of insurance payment. However, the office manager insisted on saying they did everything and was very defensive only to hide their mistake! I had to call the insurance company to figure it out and showed them the evidence. I did not receive any sorts of communication from the office regarding this.I do NOT recommend this place!!!! read more

Excellent dental office! The staff is super friendly and real easy to work with! Serena did an awesome job helping me work out the details of my insurance policy. My hygienist, Haneen, was very personsable and did an excellent job cleaning my teeth, it was painless! Dr. Flak is real easy-going and did a great job explaining things. Overall, everyone did a great job and it was very efficient. Hardly any wait times and the office is real nice too! I would highly recommend this dental office to anyone! read more

First time there-excellent service, starting with Serena and July at the front desk. caring staff. professionalism from all. High marks to Mo who did my cleaning, and to Sarah for the follow up procedures. Dr. Flak is a down to earth, relaxed, knowledgeable health care provider. I'd have to say this was the best dental appointment I've ever had read more

This place is the best!!! Dr. Flak is warm and funny, and does a great job explaining things. The hygenists are wonderful and gentle. Front desk makes you feel so welcome from the moment you enter. They do a great job explaining your insurance coverage and treatment options. Serena is amazing! She is so quick to respond and easily breaks down any billing or estimate questions. Can't say enough good things!! read more

Dr. Flak and his compassionate team helped me to progress from a person who had panic attacks in the dental chair to the current me who is mildly annoyed at the idea of a filling. They were kind to me when I freaked out during a cleaning or procedure, explored all options to help me be calm, and used every appropriate intervention to make sure I felt as little discomfort as possible. If you have past dental trauma or fear - I recommend checking them out. Plus they are very knowledgeable, ethical, and have great customer service. They are genuinely friendly and interested in their client's lives. I've enjoyed getting to know them over the years and actually have a good time catching up with them during my visits. I've been going to them for at least 8+ years and have sung their praises to others the whole time! read more

Dr. Flak and the entire team are great! We moved here several years ago and were lucky enough to find him. Great service and great advice on procedures. I could not recommend him or his team more highly to anyone considering his practice. read more

Dr. Flak is a really great guy. He takes the time to listen to what your thoughts are and explain everything to you. His office staff is very easy to deal with and schedule appointments. Wait times are very short and I've always been seen almost immediately as soon as I enter the dental office. I missed an appointment once where I called to cancel the morning before and the office handled it very professionally and I was able to reschedule. I have been to many dentists and Dr. Flak has been the only one to tell me I take good care of my gums which I really appreciate. It is clear that Dr. Flak became a dentist is in it too help the patient and isn't in it for the money. He never tries any sales tactics or pitches to convince people to get any services or buy anything they don't need. read more

I have been with Dr. Flak since he began his career at this location, which I believe is around 10 years now. I honestly believe Dr. Flak and his team are the best around. Dr. Flak and his staff are kind and gentle on the mouth (and soul). It is very obvious that he and his staff have an excellent working relationship. He is very flexible and always willing to see me last minute if I'm having any dental issues. His work is impeccable. It's a very positive experience. Oh, and my husband has been seeing Dr. Flak for around 10 years, as well. He's also a huge fan of Matthew Flak. read more

The best dental experience I have ever had! Due to student status/lack of dental insurance, I hadn't seen a dentist in about five years. Dr. Flak and his team made my first trip back very painless and efficient. The dental hygienist was very personable and phenomenal at her job. She explained everything before she began and was always sure to answer any questions I had. I have another appointment in about three weeks to get some fillings done, but I anticipate that experience will be just as great. I would recommend Dr. Flak and his team to anyone! read more

I was looking for a dentist in Lincoln Park and saw a number of positive reviews for Lincoln Park Dental Studio. After an initial consultation I scheduled an appointment to get a crown. The entire process was as efficient as they come. Dr. Flak and his staff are a pleasure to work with and I highly recommend them. read more

I've been a patient of Dr. Flak since 2013. I get along well with him and his staff. I'm very happy with the level of service and professionalism. I've recommended him to friends. Solid dentist. read more

Love these people! Mary L, so gentle and thorough with my teeth cleaning this week. Mary along with Dr. Flak, Sarah and Serena know their stuff and are personable and caring: Your mouth is in GREAT hands here! read more

I have been going to Dr. Falk for years & have recommended him & the Lincoln Park Dental Studio to many of my friends & family. Top notch service from the receptionist to the Dental Hygienist. read more

dr flak and the staff at lincoln park dental studio are the best in this city. i've been a patient here for almost 10 years and, after another wonderful experience yesterday (who knew just picking up retainers could be a joy?), was reminded how much i seriously value the care they provide. dr flak is warm, friendly, smart, and thoughtful. he listens intently and is committed to doing the right thing. whenever an issue arises, he offers options and talks through benefits of each. i've never once felt sold to (which i know from experience is surprisingly common at other practices in the city). i trust him with my teeth completely. from the front desk to the hygienists, everyone at the practice is warm, caring, considerate, and has your best interests in mind. make an appointment here and you'll find yourself actually looking forward to going to the dentist. read more

Dr. Flak and his team are fantastic! I've been going here for about 7 years and have always had a great experience. He fixed quite a few cavities when I first visited and since then haven't had a single one. Hes helped me with whitening, fixed my retainer and is just generally really nice to go to. My coworkers and my husband all go to him now! They are always friendly and on time - they get you in and out, have early morning appointments and TVs on the ceiling so you can just zone out. I would recommend his office to anyone! read more