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Westbrook Chimney Service

5.0 (1 review)
Open • 7:30 am - 2:00 pm

Services - Westbrook Chimney Service

Fireplace cleaning

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5 years ago

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United Masonry Contractors - Concrete cracks, no bonding, lifting

United Masonry Contractors

(2 reviews)

I had to have a commercial space, which had an uneven concrete floor, skimmed to create a smooth…read moresurface for flooring that is to be installed on top. The owner of this concrete company (Ryan) was quick to respond and provide an estimate, and he guaranteed that I would love the end result. He spent one day chipping and cleaning the area, and the next day pouring the concrete (side note- I understand that it's legal, but it was very unsettling that he showed up on the second day wreaking of weed. Perhaps he didn't think I would notice or maybe he just didn't care, but it raised an eyebrow as he was there to do a professional job). According to him, the truck that he had arranged to come and pour, had concrete with some sort of stones mixed in that he did not plan on. So he spent time plucking stones out. I'm not sure why he didn't just contact the company he arranged the truck with and get the right material delivered (I was not aware of any of this until after the fact). By the end of that day, the floor looked beautiful, as it was still wet, and I paid promptly. Within a few days, there were cracks throughout. By the two week mark, the floor was so badly cracked that it was lifting EVERYWHERE and hollow underneath all of these areas. I immediately contacted him to come and correct this problem. He arrived a few days later. He did not pull up areas that were cracked and starting to crumble (these areas literally moved under our feet), he just poured concrete over them. Before it was even dried, the cracks were coming through. I asked him if he used a bonding agent as my contractor stated it did not look as if any was used. And the owner stated that he 'never really thought a bonding agent worked that good anyways'. Over the next few days, I had two flooring professionals and three contractors at the location, all telling me that the entire floor had to be chipped up and redone as it was already coming apart and would not withstand flooring being put on top of it. Additionally, every single one of them states that a bonding agent was clearly not used. It would be one thing if there were a few cracks here or there, but literally, the entire floor is pulling up and cracking, showing that there weren't just a few spots missed. There was just no bonding agent applied to begin with. Another mystery that the flooring specialists as well as the contractors couldn't quite put their finger on, was that no one could really confirm what material was actually used. Though I was told this job would be done with a self-leveling concrete, they do not feel this was the case. They honestly couldn't tell if it was mortar or stucco or whatever might've been left over in the truck. But it did not have the finish or coloring that it should've. I contacted the owner yet again and told him all of this, and that I wanted and deserved a refund as he did not provide the service he guaranteed. However, this time he did not respond. Some cracking here and there over years of use is to be expected, but the entire floor is in worse condition than before he did anything to it. A refund is absolutely necessary as I cannot salvage any of this and I have to pay to have it pulled up, cleaned, and done over. But without any response from him, now I have to take other steps. This was, and continues to be, an absolutely horrible experience and I hope no one else has to go through something like this.

I needed some work done on one of my rentals. As a landlord of multiple units, I rely on the…read morerepairmen I hire to be on time, clean, professional and competent. Ryan delivered in all areas. The work was completed on time and delivered as promised. Communication was great and he was very responsive to all of my requests. I would recommend his services and I will be using his company again. Lashawn

AZ Chimney

AZ Chimney

(6 reviews)

Very very solid customer service, got to me within a few days and met my needs very well. The…read morepricing was very affordable and the people who showed up were very kind. Recommending to all my friends and family!

I think a lot has changed since the first 2 reviews given in 2019 and 2020. It is now 8/2023…read more I said I wanted an estimate to repair my chimney from the roof line up. Segundo called and said he would come up on Sat. 8/12. We weren't home but he came when he said. he called from the house. Estimate, $1,700 including parts and labor. I took it. I had 3 previous estimates, $4,000, $2,900 and $1,8500. I took the last one but after 6 weeks, the man never showed up. When I called, he was too busy to to do my chimney. Segundo said he would be up on the following Wed. At 8:30AM he was there with his 4 sons. I can't praise them enough. The scaffold was up within 1/2 an hour. The work they did, scraping wherever needed, cementing where needed and filling a hole in the old cement that was crying out for a repair. When that was done, they cemented over the entire work area. Then they sanded everything and used a leaf blower to get rid of the dust. Finally, they painted. I can only appraise what I saw. They were professionals. They worked throughout the day without taking coffee breaks. They knew what they were doing and when they finished, my chimney looked brand new. And they cleaned up everything, all the debris that fell on the grass below. What more can I ask for??? I believe I received much more than the $1,700 I paid. As far as I'm concerned, what happened in 2019 and 2020 is in Segundo past. 2023 is the present. I highly recommend AZ Chimney Repair.

Westbrook Chimney Service - chimneysweeps - Updated May 2026

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