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West Side Collision

1.0 (4 reviews)
Open • Open 24 hours

Services - West Side Collision

Mobile dent repair

Auto body restoration

Bumper repair

West Side Collision Photos

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Bumper Buddies

Bumper Buddies

(625 reviews)

Bumper Buddies is a solid mobile wheel repair shop. I imagine they offer more services but for me…read morethey repaired to wheels that had been damaged by potholes and curbs. Their tech Esteban did an amazing job and was great and communicating throughout. The wheels came out looking brand new In very please with the final result. The owner Vic stands behind his companies work and is a very reputable and straight forward. There was an issue with Toyota and their warranty and rather than harass or get angry with me they completed the job to perfection. I can't say enough about the integrity of this business and Esteban the tech was 2nd to none. If you need to use Bumper Buddies for and repairs you should choose them without hesitation!

This photo was what I submitted when requesting a mobile repair quote, and the damage is centered…read moreon the reflector itself, along with dents above and below it. The repair quote I received did not specifically exclude the reflector repair, and it included a charge for "additional materials." Because of that, I reasonably believed the visible reflector damage was included as part of the repair. When I called the office before making the appointment, they didn't tell me that the reflector itself will not be fixed. When the technician arrived, he informed me that they could only repair the dents above and below the reflector, and that the damaged reflector itself was not included. When I called Bumper Buddies for clarification, I was told that because I, as the customer, did not specifically request reflector repair, it was not included in the quote even though the dents directly above and below the reflector were included. As a customer, I relied on professionals' expertise to evaluate the photos and provide an accurate estimate. If a major visible part of the damage was not included, that should have been communicated with the customer or clearly stated in the quote rather than assumed to be excluded. It's not unreasonable for customer to expect the communication of "hey, I see your reflector was also damaged, but we cannot fix the reflector itself, but we can fix the dent above and below it". The repair quote may have matched their internal interpretation of the estimate, but it did not match a customer's reasonable expectation based on the photos submitted. During my follow-up call with Nick, he repeatedly stated that it's a "communication error" and the quote did not include reflector replacement because I had not specifically requested it. That explanation raised even more concerns for me. As a customer, I relied on their expertise to identify and quote the visible damage shown in the photos. I should not be expected to name every individual damaged part or anticipate every technical detail in order to receive an accurate quote. If I had the professional knowledge to identify every repair item myself, I likely would not have needed their service in the first place. That is exactly why I turned to them for an estimate. Based on this experience, I would not feel confident on any future estimates from them unless every single item is spelled out in writing beforehand.

West Side Collision - mobiledentrepair - Updated October 2026

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