Our experience at this clinic was not just disappointing--it was deeply concerning. We brought in…read moreour rescue dog, Novie, who is a loving, sensitive dog that gets a bit nervous around new people. During the visit, she barked briefly when I walked into the room--she wasn't being aggressive, just scared and trying to stay close to someone she trusts.
Instead of helping us work through that in a compassionate or informed way, the staff took her into the back without our permission. We weren't asked or even told what would happen. We later found out they restrained her without us there, and when we asked why, we were told it was because they believed she would "act less tough" if we weren't around to "back her up." That's not how fear works. She wasn't being dominant or defiant--she was scared, and they made it worse by removing her from the one person she trusts.
Without discussing it with us, they also filled a prescription for Trazodone, a strong sedative and anti-anxiety medication. Then, they recommended putting her on Gabapentin too--essentially setting up a full sedation protocol before her next visit. This was never a conversation. It was presented as if it was just the next step--no consent, no alternatives, no behavioral support options.
They also pushed a full obedience training program before she should be brought back--again, making it clear they weren't interested in working with her as she is, only in changing or drugging her into submission.
To make matters worse, they offer an in-house monthly insurance plan, and the way they push repeat visits, medications, and training strongly suggests a financial motive. It feels like they're creating problems to upsell services and drive patients toward their membership program.
We left feeling heartbroken for our dog and betrayed by people we trusted to care for her. We will never return. If you care about trauma-informed care, consent, and actual compassion for your pet, please think twice before bringing them here. Your dog deserves to be treated like family--not a checklist for upsells and prescriptions.