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    West River Valley Veterinary Service

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm
    Updated a few days ago

    Services - West River Valley Veterinary Service

    Pet physical or wellness exam

    Pet vaccinations

    West River Valley Veterinary Service Photos

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    3 years ago

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    VCA Windham Animal Hospital

    VCA Windham Animal Hospital

    (19 reviews)

    We found out that VCA works for a corporate company and they are charging people outrageous…read moreamounts. We like Anna the vet but we could not go there anymore with their outrageous charges. We had to leave and go elsewhere. Miss Heather their financial person was the rudest person ever when my little chihuahua was about on her deathbed with lime disease, we didn't have the money and she said in so many words oh well. I said so I guess I just let my dog die and she said yup. Very inconsiderate bit$h. We are very happy that we left and love our new vets.

    Our experience at this clinic was not just disappointing--it was deeply concerning. We brought in…read moreour rescue dog, Novie, who is a loving, sensitive dog that gets a bit nervous around new people. During the visit, she barked briefly when I walked into the room--she wasn't being aggressive, just scared and trying to stay close to someone she trusts. Instead of helping us work through that in a compassionate or informed way, the staff took her into the back without our permission. We weren't asked or even told what would happen. We later found out they restrained her without us there, and when we asked why, we were told it was because they believed she would "act less tough" if we weren't around to "back her up." That's not how fear works. She wasn't being dominant or defiant--she was scared, and they made it worse by removing her from the one person she trusts. Without discussing it with us, they also filled a prescription for Trazodone, a strong sedative and anti-anxiety medication. Then, they recommended putting her on Gabapentin too--essentially setting up a full sedation protocol before her next visit. This was never a conversation. It was presented as if it was just the next step--no consent, no alternatives, no behavioral support options. They also pushed a full obedience training program before she should be brought back--again, making it clear they weren't interested in working with her as she is, only in changing or drugging her into submission. To make matters worse, they offer an in-house monthly insurance plan, and the way they push repeat visits, medications, and training strongly suggests a financial motive. It feels like they're creating problems to upsell services and drive patients toward their membership program. We left feeling heartbroken for our dog and betrayed by people we trusted to care for her. We will never return. If you care about trauma-informed care, consent, and actual compassion for your pet, please think twice before bringing them here. Your dog deserves to be treated like family--not a checklist for upsells and prescriptions.

    Westminster Animal Hospital - They really care about their patients, big and small

    Westminster Animal Hospital

    (5 reviews)

    I have been engaging in the services of the Westminster Animal Hospital for over 40 years, for my…read moredogs and cats. They are my to go to care for my furry family members. Our dear dogs and cats have long been treated with compassionate, skillful and knowledgeable service and care. Just this week, I came in my very elderly, failing feline to end his unavoidable suffering. The kindness, compassion and gentle, skillfulness made all the difference in the most difficult time,to my animal and human. I highly recommend the Westminster Veterinary in Westminster Vermont.

    Westminster Animal Hospital has been the provider for both our dogs for their entire lives. The…read morestaff is always super pleasant toward us. They are kind and gentle with our doggos. They have adapted to the COVID pandemic by collecting pets from their parking area and returning them to you at your car in order to keep everyone safe. Their treatments have always been helpful to our pets and they give us tremendous peace of mind. They've also been super helpful in dealing with paperwork. On top of that, they are ethical enough to refer out to specialists when a pet needs one (our older dog has needed specialized canine dental care, so they referred us to a specialist for that. She also needed a surgery that another office had more modern equipment for and referred us out). They make these referrals even though it means someone else gets the money for procedures, which strikes me as showing how honest the folks at W.A.H. are. Top marks all around, would gladly recommend.

    West River Valley Veterinary Service - vet - Updated May 2026

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