We were new to the area and looking for a vet as our dog Coco needed her shots. They were…read morerecommended and they had an appointment available. Our dog Coco was seen by Dr Stanley. She was wonderful to work with very personable. You can tell she likes animals. She recommended a specific shot for ticks as we came from an area where ticks are not an issue. She also suggested a dental cleaning, but there was never any pressure. Though in time we did bring Coco back in as she developed an abscessed due to her teeth. shortly there after Coco developed kidney failure but did not respond to aggressive treatment. We made a decision to cross the rainbow bridge. Dr Stanley and staff were wonderful with kindness and compassion. Though our time was short, If and when we get another pet, we will definitely be back.

I took my dog in because Dr. Pearson said my dog needed a tooth extraction. I couldn't pick her up…read moreuntil late that night even though I brought her in early. He came out smiling, and saying that everything went "great." That night neither of us got any sleep, because she could barely breath. The first thing the next morning I took her back there and there was a new technician who saw her and told me that she had collapsing trachea, caused by the surgery. I found out recently that SHE ACTUALLY DIED temporarily during the surgery, which doesn't seem like the surgeon or surgery was "great." Three days later he called to see how my dog was doing, and actually told me that 'the collapsing trachea would probably go away.' It's an insult that he would think I didn't even care to look up what a collapsing trachea was.

I have been going to Park Place Veterinary Hospital for approximately 8 years and have received the…read morebast care for all of my animals. we recently took in 2 kittens and a momma cat. The momma cat ran away. Momma cat had an appointment today 1/28 and we forgot to cancel. My husband received a call from the Vet stating we needed to pay for the visit and going forward we would have to prepay for all appointments. Apparently, there is a policy that exists. Clients are only made aware of this when they miss an appointment. This gives the practice manager the ability to enforce the policy whenever they feel free to do so. Usually, we receive an email and a call stating that we have an appointment for the animals a day or 2 in advance. According to my husband neither of these reminders happened. i have spent thousands of dollars for my pets with this office and in the end they told me that I needed to take care elsewhere. I am a little disappointed with the way the practice manager handled the situation. I think the vet and the vet techs and the reception are amazing. However, if a policy exists it should be shared with clients when they establish care. Or it could be attached to the email when they send reminder calls. I believes this is an excellent, comprehensive, compassionate place for the animals. If I were to rate this based on today´s experience it would not be good. I do feel that if there are rules they should be shared with the customers. The practice manager should fix her process to ensure everyone knows the rules. Practice managers are suppose to fix processes. unfortunately, I need to rate.

I've taken my dogs here for years and really love the culture, community and compassion for my fur…read morefamily. Staff are kind, Helpful, and always available over the phone. Appointments are easy to set up with their online platform and the vets are very thorough and invested in my pup. They take their time and really connect.

Such a wonderful and caring staff. Always helpful and can get you an appointment relatively fastread more

Actually talking to the veterinarian. Not the front desk or assistant with my medical ? I was very…read morestressed out and hadn't really slept for a week. I adopted a rabbit..found a few flees not many. She was pregnant surprise!!! Anyhow babies looked great then about six weeks I noticed severe itching hair loss. At night after cleaning their enclosures I began to itch like crazy. Like something from a Syfy movie. I began to read everything I could about rabbits and zoonume decrease that humans could get. WOW I was surprised!!! I figured I probably had walking dander mites. They showed all the signs. It was horrible for me not to scratch for the secondary infections is the worse. Now I truly know what it's like for animals to have fleas or mites!! Long story short..brought one baby and the mother. Mother was supposably treated with revaluation and baby wasn't. Skin scrape came up negative. Often their is a falls negative if eggs haven't hatched again!! They treated me as if I were nuts. Not listening to me at all. Financial I couldn't afford all the rabbits and stayed I need a weight on the baby and the mother so I could treat them myself..more cost affective and I've done research hrs of feeding a speeking to rabbit savy people and I. Line vets. I never got the weights kinda brushed that off.. I was disgusted tired and well believe me...this takes the cake folks,,!!! Ready for this one??? LMAO...I had to I just had to ask the veteraria assistant..or ofgice manager cuz ..the introduction was so bad...I really had no clue who was who...so hear we got...so I qas reafing tabbits can get mite from hay. She stated those type of mites go away!!!! Hello peeps..no they don't...my angora rabbits are a mess!!! $$$$ later WOW!!! Mites go away from hay, LMFAO,...I WOULSNYY RECOMEND THEM AT ALL. RUDE MADE ME FEEL LIKE WHAT ARE TOU DOING HERE FOLK'S.. ANIMALS..THEIR FAMILY TALK TO ME EARN THAT TRUST ANSWER MY ? MY CONCERNS!!!. bunny's are on the mend now thanks to them. Hello folks walking dandety affect all your animals and the one human whom cleans feeds and brushes angoras! If you can't see the DR don't go,!!!!

Overall, these guys have been great with my pups, they love to come play and are always exhausted…read moreand happy when they come home!

Our family's 6 dogs have always been well cared for & loved by staff there, in day care & boarding…read more& grooming!

This place is great. My timid rescue dog loves going here to be boarded. Linda and her team are…read moreawesome, loving, and personable. We love this place!

Excellent training…read more My only bugaboo is that they make it impossible to sign up for further classes. I keep being asked to sign in and there is no sign in button. I keep registering my dog for ongoing classes, but am being told that I have to sign in for that Crazy Making Call the Shelter and they do not answer. you will only be able to leave a message. Which results in a game of cross tag. for every hour I wait for a call back, II will deduct a star. And we are starting at three stars.We are not dealing with dogs here, but humans. Dogs are smarter.

We took our Norfolk Terrier to Dean Hill Pet Center for a cut. Never again. When you pass yourself…read moreoff as a professional groomer, you are stating that you have a basic knowledge on proper grooming techniques. This hack job suggests we were dealing with someone who not only lacked that knowledge, but who also lacked basic professionalism as a professional would have had the wherewithal to look up how to groom unfamiliar breeds.

Had my first experience on Friday and I can't be any more happy! I was struggling to find a good…read moregroomer around here since we moved that took care of seniors and listened to my needs carefully and understood. At Dean Hill Pet Center they did just that! My old girl was treated with the care she needed and turned out great just how I wanted her for summer! The time to get her in was fast and the appointment itself was wonderful for seniors, in and out! The price was outstanding! I highly recommend!

Wags and Wiggles is one awesome dog rescue operation. After losing my 15 year-old Lab earlier this…read moreyear, I was in a downcast mood for several months and I get my dog "fix" walking some of them once a week. I learned about this wonderful operation from our local pet supply store in New London. And they are always in the lookout for people who can spare some time to walk and take care of dogs in the shelter. Many of them may not have much of love and affection in their little lives and a tender human hand is what they need. The dogs vary in size and breed. All of them looking for a permanent home. But on the meantime, the wonderful staff at Wags and Wiggles do God's work to take care of the pets.

This place is amazing! The owners Paul and Doreen are very knowledgeable; Paul can help you solve…read moreany diet problem, and Doreen is a fantastic groomer and trainer. They also recently started selling eclectic trinkets and jewelry, so if you need a gift, this is the place to go!