COMPLAINT AGAINST MIKE WEST OF WEST PLUMBING WITH LOWE'S HOME IMPROVEMENT 03/31/2017
VERY DISAPPOINTED with Mike West "plumber" of West Plumbing. He is very UNRELIABLE and UNTRUSTWORTHY.
CHAIN OF EVENTS:
Thursday, 03/02/2017 evening: We bought a water heater from Lowe's Home Improvement store. In addition to buying the water heater, we paid for the delivery & installation. The sales person recommended West Plumbing to do the installation, so we scheduled for the next day
Friday, 03/03/2017. We were also told that the plumber would take care of acquiring the city permit and be present to meet with the city inspector upon inspection.
Friday, 03/03/2017 morning: When the plumber arrived, prior to commencement of work Mike confirmed his responsibility of contacting the city inspector to schedule and be present for the inspection. We informed Mike that our gates are typically locked & that he needs to let us know the day before to unlock the gate.
Upon inspection of the water heater's enclosure, Mike informed us that the enclosure was not up to code so additional work is required for the inspector to approve our permit. We agreed and paid an additional $$$ to Mike.
Due to time constraints, Mike scheduled to return on Sunday 03/05/2017 at 1:00pm to complete retrofit. We asked if Sunday's rain forecast was a problem, Mike said "NO! Even if it rained I would show". We told Mike if he wanted to reschedule that was fine with us, just give us advance notice.
Sunday, 03/05/2017 morning: In the morning, it looked like definite rain so we called Mike & left two (2) voice messages to return our call if he decides not to show up. No return call, so we expected him around 1:00pm. It was now after 4:00pm, he DID NOT SHOW or CALL!
Monday, 03/06/2017, 9:00am: We called Mike & asked why he didn't show up or call us. His LAME excuse was that he thought we didn't want him to do the work that day due to the rain. We agreed to reschedule the retrofit for the following Saturday, 03/11/2017 at 12:00pm. This did not sit well with us. First of all, we reconfirmed with Mike on Friday, 03/05/2017 if he wanted to reschedule the retrofit to the following week due to the forecast of rain but he INSISTED he would be at our house rain or shine. Secondly, we asked that he call us if he changed his mind. Thirdly, we called & left two (2) voice messages Sunday morning stating that it looks like it will rain & to return our call if he decides not to show up. We made three (3) attempts postpone Sunday's appointment but he made NO effort to contact us.
Saturday, 03/11/2017, 12:00pm: Mike & his assistant, Noel (sp?) complete the retrofit "took 2 hours". We reminded Mike to call us the day before the inspection so we can leave the gate open. He acknowledged & instructed his assistant to make a note of it on the work order.
Monday, 03/13/2017 morning: Mike calls to let me know that he coordinated an inspection on that day but he forgot to let us know to unlock our gate so he rescheduled the inspection for Tuesday, 03/14/2017 & asked that we leave the gate unlocked.
Tuesday, 03/14/2017: At 6:00am, we unlocked the gate. Upon arriving home at 7:00pm, there is a note from the City of Torrance inspector that he came by but no one was home. So what happened to Mike?????? We are VERY UPSET that this is the second time, he didn't keep his promise.
Wednesday, 03/15/2017: We called Mike in the morning & inquired why he didn't show up the day before to meet with the inspector. He made a LAME excuse that he had to drop off his kid at school around 7:30am. The inspector came to our home at 10:00am. From 7:30am to 10:00am, Mike couldn't make it to our house to meet the inspector in 2-1/2 hours?????!!!!! This is totally UNACCEPTABLE!!! Why is Mike scheduling appointments with the inspector when he can't meet the commitment???!!! We are FUMING at this point! We called & told him it was his responsibility to take care of this and he agreed he would.
Monday, 03/27/2017: We receive a letter from Mike with the permit enclosed, instructing us to call the phone number listed to schedule an appointment at our convenience, which is attached. With this letter was a post-it note saying "Hello, I guess you had forgotten to leave one of the gates unlocked for the inspection. Just call 310-618-5951." He never called us to ask us to leave the gate unlocked since the first call on Monday, 03/13/2017. This is not only UNACCEPTABLE but he is now LYING to us & putting the responsibility of the inspection on us. We purchased our water heater from Lowe's on the premise that their contract plumber would handle contacting & meeting the inspector at our home so we did not be home. Mike is UNRELIABLE and UNTRUSTWORTHY! If it wasn't for his assistant Noel, Mike could not have done the job himself, Noel did 70% of the labor! WILL NEVER RECOMMEND HIS SERVICES! read more