My son recently visited this clinic for an ear infection and was told he had blood behind his…read moreeardrum. He was miserable, couldn't hear out of one ear, and was prescribed medication. Unfortunately, that's where the problems began.
The same evening, I went to pick up his prescription from the pharmacy, only to find that nothing had been sent over. By the time I realized there was an issue, the clinic was already closed. The next morning, I called the pharmacy again and confirmed they still had not received anything. I then contacted the clinic, hoping to get some answers.
The first staff member I spoke with told me the pharmacy had rejected the prescription but couldn't explain why. She said she would send a note to someone who might be able to help. Confused, I called the pharmacy back, and they were extremely helpful. They informed me they had never received a prescription from the clinic in the first place.
I called the clinic again and spoke with another employee. I was simply trying to understand what was going on and find out how my son could get the medication he needed. Instead of receiving clear answers, I was met with confusion and increasing rudeness. I asked whether another prescription could be sent or if I could pick up a paper copy myself. Rather than helping, the employee became condescending, told me "it doesn't work like that," and abruptly ended the call with a sarcastic "thank you, have a nice day."
At this point, I was extremely frustrated. My child was still suffering, and going on 24 hours after his appointment, we still didn't have the medication we had been prescribed from the doctors office we had paid to be seen at. When I called back, the same employee answered and essentially told me to go to another doctor if I wanted to. I explained that I had already paid for the visit and was only asking questions because no one could explain why the prescription hadn't been sent.
Eventually, I called again and requested to speak with a manager. After explaining the situation, the manager was finally able to resolve the issue and get the prescription sent to the pharmacy. Once the manager became involved, the problem was fixed.
What is most disappointing is the behavior of the front desk staff. Patients and parents who are worried about their children should not be treated with disrespect, spoken to rudely, or hung up on when they are simply trying to get answers. After this experience, I looked at other reviews and noticed a recurring theme: complaints about rude and unprofessional office staff. Given how many people have raised the same concerns, it's surprising that nothing appears to have changed.
We will not be returning to this clinic, and I would not recommend it to others. If you want your concerns taken seriously and expect to be treated with professionalism and respect, I would strongly suggest looking elsewhere.
To Gulf Coast: Please care about the patients well being and get new office staff.
