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    West Orange Orthopaedics

    3.2 (10 reviews)
    Closed 8:30 am - 5:00 pm

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    Provident Orthopedic & Sports Medicine Center - Dr. Paul Shuler, AAOS, AANA

    Provident Orthopedic & Sports Medicine Center

    1.0(2 reviews)
    0.8 miHorizons West / West Orlando

    Website states office opens at 0800. Called and got a message that the office opens at 0815. I…read morecalled back at 0815 and got a different message saying they were busy and press a number for the doctor that you wanted. I left a message. By the time that I received a call back, I was already in another doctor's office being seen. Thank you, next.

    I saw Dr. Shuler on 11/22/2017 as a recommendation from Dr. Phillip's Hospital after acutely…read moredislocating my elbow and fracturing my hand while rescuing my drowning dog from my neighbor's swamp of a pool. The office space appeared to be an old home or small office building that had been converted into two different doctor's offices. The receptionist was polite and collected $185.00 for the office visit. I thought it was a little steep but chalked it up to the fee for a specialist. I waited in the tiny waiting room for quite some time (he was running behind), and then was escorted to a room that had a divider with supplies stored behind it. Of course, I had to wait approximately an additional 20-30 minutes in that room. While I was waiting, I removed my splint contraption that the ER had sent me home in so I would be ready for the doctor. I heard the doctor finish speaking with the patient next door and then heard him ask the assistant for my x-rays. He spent approximately 3 minutes (no exaggeration) looking at my x-rays and then finally came in the room. He asked if I could move my arm in various ways and then informed me I needed a cast on my hand an arm brace. I told him that I did not want a hard cast, but would consent to a soft cast. He said he would send his assistant in with the soft cast. Before he left the room, I asked for an instruction sheet or some exercises that I could do to help the recovery process. He paused and said something on the order of "it's not hard, just move it around." I was almost certain that he wanted to say, "it's not brain surgery," but caught himself with a pause. He promptly left the room. Once the assistant came in, we asked the price on the cast and arm brace and were told for both the price would be nearly $800! We said we would find it elsewhere and were given a script. Dr. Schuler was in the room with me for approximately 7-10 minutes- and that's on the generous side. As I was leaving, I asked the receptionist again if I owed any additional monies. In my head, I knew that I would not be returning because I was not impressed with his bedside manner at all, especially after the last comment. I did not want to owe a dime to him. The receptionist confirmed I did not owe any additional money. Approximately 3 months later, I received a bill for $1,791 for a "treatment" that I allegedly received from this doctor. I immediately called and spoke to Dr. Shuler's billing person, Polly, she told me that the bill was from the hospital (who recommended him as a follow-up physician) and that she used the medical code for a treatment because he looked at my x-rays. Polly said she forwards the medical codes to the hospital billing company and she was not going to change the coding. I pointed out to her several times that I never received a treatment from Dr. Shuler, but only a consultation and that the bill did not even accurately reflect that I had already paid $185! Then Polly told me that the original bill was $2800 and she said something on the order that $1000 goes to the doctor and $1791 goes to the hospital, insinuating that I should be grateful that is was only $1791. I once again told her that $2800 did not seem accurate for literally 7-minute total consultation, and she basically told me tough luck and hung up on me. I don't understand why Orlando Regional Health/Dr. Phillips Hospital should get a dime for me going to their recommended doctor under the guise of a bill for a "treatment" that I never received. Asking if I can move my hand/arm in a few directions is not a treatment. Had I not gone to Dr. Shuler, I wouldn't have received a bill from the hospital billing company and the hospital wouldn't be making an additional $1791 for a 7-minute consultation that was not on hospital property. I was irate and read up on the legal definition of kickback and read an article on Stark Law violations and thought it might fit this situation. Anyone can read up on this topic and make their own decision. I appreciate that he is a specialist and their fees are slightly higher than a regular physician. However, this bill is not reasonable and not accurate. In the meantime, all I can do to help others is to tell of my experience so they can make their own educated decision on their choice of a doctor and continue to fight this ridiculous bill.

    West Orange Orthopaedics - orthopedists - Updated May 2026

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