Online inventory real time on my 40 lb , Braided Fish Line. Brooke at Customer Service Desk was professional, efficient and knowledgeable. Melanie and chihuahua along side her adding a welcoming home town feel. Highly recommend this place for anyone for fishing land, lake or a roaring river into the sea. Visit this store and team in beautiful San Diego. read more

West Marine - Fish On! Happy Girl! - Outdoor Gear Near Me - San Diego, California

Christie was extremely rude & condescending when asked about the price match on a particular item carried by Amazon for a cheaper price. She stated, "This is the fourth time I explained this!" I've been a loyal customer for years at the store and spent thousands of dollars at West Marine and do not appreciate her treatment. I will do future electronics shopping at Amazon. Thank you. read more

I bought your hooks and I didint catch fish with it. I just put a worm on and casted out at sunset cliffs. Nothing bit! I bought a nice small rod something called 4lb mono and barbless hook ‍. I need help Wouldn't recommend read more

My husband went in 9am on a Sunday and received fast service for obtaining a Fishing license. Always friendly and knowledgeable.

Jeff, Kristie, and Francesco were amazing! They helped trouble shoot a shipping issue for product that was in high demand. They made sure I had the product I needed before a trip in taking to Baja. Can't thank you them enough and will def be going back to this location for their amazing customer service! read more

Customer service SUCKS. I was also being looked at like if I was going to steal. DON'T do service here.

Absolute joke of a company. Ordered a rod same day delivery. They couldn't get it done. Then, cancelled order repeatedly. Customer service non existent or rude. read more

This place needs improvement in customer service and hiring employees who are knowledgeable on product and not just profiling customers. Never coming back or recommending anyone to this establishment. read more

Absolute trash of a store. Employees were very rude. I will not be going back. I would advise not d online orders either.

Ordered a Bimini top online, promised date was one week . Call to find out where it's at and they said it would be 3 weeks to a month before they ship it from the factory . Ask for a refund and was told they could not refund it until it got shipped to the store . If it hasn't been shipped from the factory why can't they cancel this order ? Used to be a decent place but not anymore read more

Really appreciate the quality brands always available at both San Diego locations. Also appreciate the knowledge of the staff working there, I can be assured they will guide me right. read more

Today i called for stock check on oil. I was answered but put on hold, after 5 minutes i started driving to the store from national city after another 30 minutes still on hold. Come to find out the oil I wanted was not at the store. Not sure why or what they were doing but definitely not happy read more

Please read all the previous reviews about the worst customer service as they are completely accurate...I called this morning to ask if they would check if they had something in stock-"Linda" answered and said "sure, hang on a sec"- she put me on hold but never picked up my call again?!? Don't waste your time or money on people who don't care and/or are too lazy to look for another job that doesn't involve answering calls/customer service. read more

Try as I might to do business with the online site they can't seem to be able to take my payment. Even after spending what little time I got left on this planet giving the information to customer service. They cant process the card as my information cant be verified. What a pain just to purchase an item at a store 60 miles away. I cuod drive to and use the same card they decided online. Seems to not be worth going to the store or attempting to purchase online. What a clown show. read more

The face of West Marine is not so pretty anymore. Staffing cuts are damaging the once great reputation of West Marine. A store full of customers and only 3 people to run an entire "super store"? Preposterous! I walked out took my business down the street! read more

OMG, there is a lot of other places to shop on line and always cheaper in price for the same product. I sure west marine will soon be on its way out! NO customer service , what a shame! doesn't matter what store either! sad! been boating for over 40 years ,sad! read more

West Marine - Outdoor Gear Near Me - San Diego, California

Shawna was great came out from behind the counter to assist me in purchasing some speakers for my boat. Told us about certain brands and different sounds and value and best bang for the buck plus what is what in regards to pricing! The prices seem reasonable here not sure what to compare to but they seem as if they have decent deals as compared to the internet. The service here is great David helped us right after his break and he went the extra mile also checking for prices and different designs for our sound system. He advised against getting something that would potentially be stolen love that idea also said to get the warranty in case something happens we are covered and protected. We will be back in case we need anything else for the bot this place has everything. Social distance is enforced! read more

West Marine - Shopping for speakers - Outdoor Gear Near Me - San Diego, California

Today I was in West Marine looking for a Fresh Water Pump. The first guy I spoke to was not to interested in helping me. Then I spotted Shawna. She has helped me for years ! Great Smile, Great Attitude and always willing to help ! I like West Marine and its people like Shawna that make this store a pleasure to do business in ! Good Service is so hard to find anywhere these days and Shawna does it every time with class and ease ! Miles Smith read more

West Marine - Outdoor Gear Near Me - San Diego, California

This is one of the biggest West Marine's in the country. I've never had any trouble ordering parts or getting advice for a project. They have a good selection of stuff in stock for most projects. They do get busy. My advice is get your supplies in the evening and not try to go in the morning of the day your trying to get your boat chores done. read more

It is really interesting looking through all the reviews for this West Marine. It seems like the vast majority are either 1-star or 5-star. Maybe it's extremely hit or miss here, depending on who's working there at the time of your visit? My visit the other day here was my first to this location. I was happy, as it was much larger and better stocked than the Oceanside location I tried a few days earlier. The selection of items was not as good as I hoped, but it wasn't terrible by any means. I'd rate it a 3 out of 5. The customer service I received was great... 5 out of 5. I wound up speaking with 3 different employees, and ALL were friendly and as helpful as they could possibly be. One of the things I was there to get was a type V pfd. The employee I asked for help with those knew all about the different options and features, and was able to help guide me to the exact right one for what I'll be doing. I'll be back again, and again, and again! read more

I was lucky to run into Rolly in the fishing dept...that dude is SO great! He spent a ton of time just talking shop and making sure I got what I needed. SUPER knowledgeable and patient...exactly how it should be BUT never is:) Don't hesitate to head into their store...Rolly will take care of you!!! read more

This is a real nice store and has a lot of inventory (possibly the nicest west Marine I've ever been too), I called before I came in there and asked if they still had the 50% off the orange tag and they said yes...they sure do! So I drove there from their Chula Vista store (I was down there getting some tacos anyways) which barely had any inventory but they did have the 50% off orange tag but nothing in my size unfortunately.....when I got there I was amazed at how much stuff they had but when I was trying stuff on the female worker said it's a great deal, I said definitely cause of the 50% off and she said NO...that sale ended 3 days ago and I told her I just got off the phone with another employee here and they said sale is still on....she said that employee didn't know what he was talking about but no more 50%....price is as marked, that just sucks but it is what it is....employees really need to be informed and that comes from training....from the general mgr to the mgr to the supervisors then so on......I wonder is this the reason practically all west marine stores have a 2 1/2 star or less in California? Training is Key..... read more

I would normally not review a retail store because I don't expect anything out of the ordinary at most retail stores. What made my visit to the West Marine in San Diego unique was a sales associate named David. We had a return (without a receipt and purchased from another W. M. location), which he totally facilitated (by looking up our account), then checked back with us a number of times as we made our way around the store. A few of the items we were looking for were sold out or back ordered, but David was so disappointed for us and apologetic on behalf of W. M. that we honestly felt well taken care of! Well done! We'll be back. read more

Great service! Had a great selection of yetti products and great swim wear! Definitely will visit again!

The San Diego West Marine is larger than the average store and carried a great variety of boating items. We have shopped here for many years but have never written a review. I have complained about WM not carrying enough boating items. They seem to be carrying more clothing, shoes and other do dads like that. So here's how our shopping foray turned out at the San Diego West Marine. Today, we came in looking for fender line found them. Next, fender hangers sort of check- they had 2 but we wanted 3, winch handle found a great light one (expensive though!) and a hard to find one way valve for a bilge pump (Whale Gulper)- shocking but found it too! Luckily, the San Diego store is great. It's big and even though there is a large clothing/shoe section, it still has the room to carry boating items. Yes, they carry boating items, including some unusual items that really are great to find. The only thing we didn't find was a couple fender hangers that are not essential. We were so happy to find the one way valve which is, literally, a sink or swim item. I just wish all the other WM carried what the San Diego store has! read more

My boyfriend and I came in looking for information on reels and hooks for a fishing charter we are going on tomorrow. Definitely coming back again. read more

The WORST customer service ever. 2 years ago, I bought their pricey PFD belt for paddleboarding. When I went back the next month to get replacement C20 cartridges, not one of their employees on the floor or the manager could tell me which cartridge to buy nor did they even try to figure it out and acted completely uninterested in helping me. Fast forward, I called twice yesterday to ask about a motorized trailer and both times got put on endless hold until I finally gave up. They completely lack interest in their customers. Never again will I waste my time with this business. read more

everyone leaving a bad review is an absolute karen this store has the best customer service when you talk to them with respect. very helpful people and a wide range of inventory for all your fishing needs etc read more

Poor customer service. Hard to find anyone who has experience. Extremely high prices. High turnover of employees. Don't call for help, you will be left on hold. Forever. Employees don't like answering the phone, they will put you on hold and not forward your call. I have seen this while shopping. read more

Drove all the way down to Point Loma from Ramona to buy dinghy parts only to be bitched at by a rude ass employee. Thanks Christie. I'll never be back. read more

I obviously don't write many reviews. I only write them when I think somebody should really know about something. I am late writing this review, but I think it is necessary. I have a sailboat down at Harbor Island, and come in to West Marine from time to time, usually when I need something quick for a project, or maybe some foul weather gear or shoes (on sale). I have had the pleasure of being greeted and helped by Tara, who is in my top five customer service people I have had help me in my whole life. She is a pleasure, and I get the impression that she has been around boats a great deal and has some real working knowledge on top of her customer service skills. If you go to West Marine, I hope you are helped by Tara, as it will make your shopping experience a positive one. To the management, I am no fisherman, but she is a keeper! read more

One star is one to many. Trying to get them to honor their warranties is ridiculous. Bought a RIB from them 7/3 and found it leaking at the plug fitting on 7/4. Showed them a picture of the leak and they don't cover inflatable boats or many other items, which doesn't show in the paper work unless you ask for it. I had the same problem with a failed auto pilot that I bought and extended warranty on. To their credit the clothing is good and a good job on shackles. read more

Fail. Management fails to train the staff. Yesterday I filled the tank on my little Infinity for $100 and drove to WM to buy a PFD. The salesperson told me clearly that the PFD was on sale and marked down by 20%. Then he asked me if I had an old PFD that I would like to bring in and for which I could get another $20.00 for the exchange. Cool. In this note, WM refers to "West Marine" not "Waste Management" which is a superb garbage service. Waste Management actually trains and retains good people. Today I drove twenty-six (26) miles to exchange the old PFD and receive the $20. The first checker could not get the computer to work. The second checker worked at it over and over and finally, after 10 to 15 mins. announced that they would not give me the $20 for an exchange. The sale was just for 20%. None of the three (3) employees understood the store policy. One of them caused me to blow a lot of gas out the tailpipe and waste a couple of hours. WM is expensive. WM is not convenient. They closed the more convenient store in Midway. Next time I'll do my shopping on-line at Amazon and compare those prices with a few others. Save gas, order on-line. Forget the bad experiences by forgetting WM. Hey, San Diego Marine Exchange (SDME) is an honest alternative. read more

West Marine San Diego provides impressively knowledgeable and helpful team members. I had the pleasure of Carol, in the rigging department, help me today with some purchases, and she provided excellent service, identifying options and alternatives, and made my shopping experience efficient and optimized. Kudos to Carol! read more

This sore is like the greatest ever...I'm a sailing, boating and fishing nut so the place is like Disneyland to me. Staff is usually super helpful. They occasionally have some inventory not matching computer issues, but they move a ton of stuff, so to be expected. Coupons often have too many restrictions, but understand that is how the premium brands manage their margin. Big fan! read more

The worst i called to check on a product in stock they had me on hold for 25mins and then hung up

Went in after a long day of fishing with a grip of cash to get a bunch of stuff. Looked around, saw a bunch of stuff I wanted, not one salesperson offered to help me or ask me what I was looking for. I walked throughout the entire store, spent at least 45 minutes in there. Then I walked right out and won't be returning. I'm not sure how they pay the rent. read more

If I could give this company a zero star rating or maybe better a minus 10 I would! I ordered to Ronstan cheek blocks for my sailboat. Three days later they haven't even processed my order! I could have received them and installed them on my boat already if I had ordered from Amazon. Nobody answers the phone. Last time I tried I was 85th in line! Nobody ever answers their chat. I filled out the order cancellation form online but they haven't cancelled the order. Disgusting lack of any semblance of service. And they probably wonder why Amazon is doing so well read more

Hubby's favorite go to spot for boating supplies and accessories. They also sell fishing supplies, apparel and beautiful colorful Kayaks! They are having a Super sale on March 17-20. Complimentary drinks and snacks for customers !The store looks awesome now ! This place has the best CS ever super helpful and friendly. Highly recommended!The manager here is super nice! read more

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The prices are high. The new return policy is not marine friendly. On a Sunday, not very busy, I asked the lady in the rig shop if she would crimp a loop in wire I was going to buy there. She said no. She said she was too busy but no one was in line behind me. Needless to say. I will do my marine shopping elsewhere. read more