I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

My family and i volunteered at the Christmas event they put on for the residents at Terra Pointe…read more It's was apparent from the moment we walked in that every member of the staff truly cares about the people in their care and giving them positive experiences. They were so loving and nurturing toward each person they interacted with, and knew each person individually, it was truly heartwarming to witness and be a part of. Thank you Edith and staff for being so amazing to those who need the extra love in their lives!

If there was a way to give a negative rating, I would. My step father was in there for one week and…read morewas extremely abused. He had 2 black eyes, bruises all over his chest, back and arms. These people put on a good face but behind the scenes they are terrible people. My step father will sometimes flinch when we go to help him. The worst part is he couldn't tell us what happened because he couldn't remember. If you care about your loved ones with dementia, you will choose another place. RUN FROM THIS PLACE.

Food is wonderful, tenured staff and a solid management team. Centrally located and dedicated…read moreteam, here for the right reasons. Definitely would feel comfortable placing my mom or dad here!

This is a beautiful community with caring staff! The meals are delicious and there are so many fun…read moreactivities. I would highly recommend.

I have nothing but good things to say about the owners and caregivers at Paradise Life Care 2 …read more They are taking care of our 93 and 98 year old parents and have always gone over and above with the care and treatment they lavish on them. They constantly work with the medical PA to give our parents the appropriate and best medical care the PA has determined they need. Whenever there is a concern or issue they have kept me advised and we work together to resolve the issue for the best interest of both our parents and us. We have nothing but good things to say about the owners and caregivers. They are truly a god send during our parents declining health issues and I wouldn't have my parents anywhere else. Being in such a caring family oriented home was very important to us and keeping our parents together was a prime concern that has only been doable because of the staff here. If you are looking for a caring, family oriented and medically professional place for your loved one as they age and need assistance you will find Paradise Life Care is an exceptional home for their placement and your peace of mind.

Until my mom's passing one week ago, she had lived at AZ Life Assisted Living for 4 years. The high…read morequality of care, exceptional food, and spotless residence was everything I had initially hoped for. Throughout the years I was never disappointed. Every day owners Efie and Igor (and their staff) made it clear that each patient was cared for to the fullest. Should you choose AZ Life, you will not be disappointed. They changed my life by the high quality of care they provided for my mom.

We placed our mom with the caring team at AZ Life Assisted Living last fall. ('24) Mom was almost…read more90 and had fallen and broken bones in her back. The tender loving care began the moment we met Ludmila and her caregivers. The facility is a darling bright and cheery home that is kept meticulously clean. Moms room was private and was great for all her many visitors. We knew it was not going to be too long as mom was failing quickly and the team kept us abreast of any and all changes ... good or bad. The days are filled with activities and all the residents seemed happy. Special food requests were given and they have a tiny dog that would visit the residents a couple times a week. That was a highlight for sure. AZ Life is an Arizona Long Term Care certified facility. We literally visited dozens and nothing compared to Ludmilla's beautiful home. When mom passed there were genuine tears from all the staff. Very kind, gentle people that truly love their residents. XXO The Peck Family

During her stay at the park Mickey was in the care of the professionals who look after their…read moreresidents. Chrissy was one of the many people who took time and energy to support her. Chrissy was a valuable asset for my family and her treatment of her patients (especially Mickey) does not go unnoticed. Thank you for the work you do and the time vested in caring for others. Mickeys time there has ended but her memory lives on.

We love Vineyard Park I breed AKC golden retrievers and bring our puppies and dogs into the memory…read morecare for the seniors to enjoy and he staff is amazing Chrissy one of the staff is super helpful and incredibly kinda we love our visit there! Residence seem to live happy and peaceful lives

We moved into a Villa for Independent Living in early August. We researched 9 local senior living…read morefacilities and The Montecito far surpassed the others. With its wandering sidewalks, lots of trees, a putting green, a doggie park, garages and meals that are out of this world...how can anyone complain? The staff is amazing - friendly and willing to help however they can. Housekeeping is wonderful too!! I am so very thankful to Carol, Heath, Edward and Oscar for handling all our needs related to moving in and making us feel as if we ARE AT HOME!! Much appreciated!

Watch your loved ones VERY closely. My siblings wallet was stolen and the staff did NOTHING…read moreabout it . He had a small sore wound on his back and the staff would squeeze on it daily so hard to where it was causing him pain. I was livid . It became horribly infected until he had to be discharged to hospital with staph infection and have if drained . Never went back!!!! . They just want to push to get your money but do not give a crap about the care . The fraud charges on his card were to the vending machines IN THE FACILITY Gas station runs , fast food , liquor, all this provided admin information and they did NOTHJNG ! Don't know how they get good rating on web page .Because the state doesn't visit these places at all . When they do it's everyone make sure to put on the eirs. Do not let the pictures deceive you! What goes on inside coupled with horrible admin staff is the worst! You are a mere walking dollar sign to them. If I could give them ZERO star I would

All I can say is Clear Sky of Avondale is the best Rehab Hospital. If you need rehab look no…read morefurther. Three hours ver one hour per day. gets you up and going. The staff works with each person depending on their needs as to how long your sessions last. I am a meat & potato person so I had to learn how to eat healthy food. Over all the food was very delicious. Here you can enjoy the company of the others at meal time in the cafeteria or the recreational room. One more piece of advice: stay away from Banner Rehab Hospital. It is best described as a prison, Zero being with any other people, you eat in your room alone, company is in your room, pets are in your room only.; enough said.

I was looking forward to my fathers recovery at clear sky. Turns out my dad ended up back in ICU…read moredue to a PEG tube infection. I notified his nurse about right lower quadrant redness on a Sunday evening at 7:15pm. Blood work and X-rays weren't done until the next day. He was sent to the ER the next day at 1:30pm. In my perspective it was neglect from the nurse. CNA's were not doing oral care for my father three times per day as ordered. His mouth was filled with gunk when he was admitted into ICU he had a swallowing exam it was awful.