STAY AWAY!! IF YOU HAVE ANY INTELLIGENCE, STAY FAR AWAY!
I went in to discuss a custom job and, at first, was pleased with Ross' attention to my needs. However, just as we were completing the discussion about how the project could be approached, the older man indicated to Ross that Ross had other things to do. Since Ross had been patient and attentive for just over 15 mins., I was not disturbed and began to pack my belongings that had been brought to provide insight to the project. Then, Ross made a comment that seemed a bit rude to me with regard to me taking my items with me. Since there still were decisions to be made about the font, I had planned to return with whatever materials would be needed, but I gave the benefit of the doubt and agreed to leave my articles. An edginess began to become evident in Ross, but I agreed to a price and left a 50% deposit. I praise God that, as I was driving, I began to become uneasy and immediately called the business while driving, spoke with the older man since Ross was on another call, and explained that I did not want Ross to do ANYTHING until I contacted him. This occurred on a Saturday, the business is closed on Sundays & reopened at 10 a.m. on Monday. Late Saturday, I continued to feel uncomfortable with the treatment I had received &, at 10:10 a.m. on Monday, I arrived at the business and informed the older man (only he was there) that I wanted to wait on the project. Since he could not find his copy of the agreement, I provided him with mine. He refunded my deposit and proceeded to crush and discard the receipt I had given to him. When I told him I wanted it back, he asked why. I told him it was mine & I had something on the back of the receipt. So, he retrieved it out of the trash, took my sticky note off of the back & handed it to me. There was almost a physical skirmish there as he tried to keep my receipt and I struggled to take it back. When he told me he needed to note that the deposit had been returned, I was willing to allow him to do that but he grabbed at it before I gave it to him as he ripped a piece of it from my hand. At that point, I told him the receipt (what remained in my hand) was mine and he could not have it, as I immediately left.
As I drove away, I SERIOUSLY CONSIDERED FILING AN ASSAULT CHARGE, which that was!! Be very leery of Ross AND, especially, the OLD MAN. At the end of our discussion, Ross seemed to be deceptive. The old man clearly is DANGEROUS. I absolutely felt I was in physical danger.
I continue to thank God that He laid it upon my heart AS I DROVE AWAY ON SAT. to cancel that transaction.
My advice to others: STAY AWAY. I plan to take my business to a reputable merchant and never return to West Hudson Industries.
Just as a note, the older man spoke with a slight accent, and may be an immigrant. Perhaps that is the way they treat customers in his country. It is not the way business is handled here. read more
