Worst Bakery EVER!!
I am a personal shopper that has a Family with 5 extended Families that love the egg bread from this bakery. I buy many loaves for all of them each week.
This Bakery looked old as nasty before they closed down for a few week in 2024, so I was happy they were making improvements, WRONG!!.
They reopened and I went in to get Braided Egg Bread which I would always buy, they hardly had any so I got what they had. I saw they had some goodies, cookies, pastries, Etc., in a glass case near register. The Cashier was ringing up a customer so I was looking at what I would want to try for myself thinking this place made improvements and looked a bit cleaner WRONG!!!
I am looking at the goodies that have a ton of flies on them, no I am not exaggerating, at least 20 flies on everything. The back of the glass case is open, was nothing closing off the back where the lady at the register would reach in a grab baked goods. No way I am buying that fly egg laden baked goody. Gasped, paid for bread, and went on my way.
Following week went in for Braided Egg Bread which I know they bake Tuesdays and Fridays because I buy the day it is baked fresh for my clients. It was Tuesday, No Braided Egg Bread, asked Cashier and she said no idea why their isn't any and that they will have it Friday. Come back Friday, no Braided Egg Bread, again lady at register knows nothing, she is just a body working the register totally clueless.
This happens every Tuesday and Friday for weeks, even with calling to confirm they will have it and being told they will have it, no Braided Egg Bread. So at this point I am frustrated, My Clients are Frustrated!! I go again in person so I can ask the same older lady at the register if they are ever going to make it again.
She says she doesn't know, she just works the register. So I ask if she can ask the baker if they will be making it, she ask what kind of bread?? Really, I just told her, is she senile? She said she would ask, I called Thursday to see if she asked and she didn't. She said she never sees the Baker because they work in the middle of the night. I said can you leave a note to ask him, she says I am just the cashier and the area where they bake is in the back of the building, so what, not like there is long lines at the register.
I explain to her that I have clients, families that I shop for, and at this point this is my last time inquiring about the bread and I will inform my clients I am not wasting my time going out of my way to go to a Bakery that is run by idiots.
Why don't they have a way to communicate to the owners, the bakers. Do they get paid? They must see someone at some point that is in charge. The Cashier tells me, "I understand your frustration." But she does absolutely nothing after 5 -6 weeks to get any answer for me about the Braided Egg Bread which is what my clients all want. So now I decided to go to Dakota Bakery in West Bloomfield, cost more, but they are consistent, have specials, and care about their Customers. Also The Art of Bread is very good. I will never ever step foot in West Fenkell again. Oh, and by the way, I also saw same cashier when I was there handling money with bare hands, then handling baked goods out of the glass case for a customer. This bakery after hours has no ability to even leave a message to ask a question. They really need to close it down. Make it so they just bake for the stores and quit screwing over in person customers.
Sad thing is that one of my customers is nearly 90, just beat Cancer, and really wanted her favorite Bread, now I have to tell her I am no longer going to go to Fenkell's. read more