It's a true showpiece restaurant. If you have a date to impress or family from out of town this is…read morethe place. I've gotten the lobster roll a couple times and I love it. Each time I've been here everyone gets something different, which I think says the menu has a good variety. The wine selection is good, and they have a couple affordable options. The outdoor waiting area is excellent if you get there early for a reservation and the weather is cooperating. Wait staff is very considerate. Overall great place. Some may feel the price is too high for the value, but when you're there it's one of those places. There isn't another place like it outside of Chicago.

My husband and I visited last Saturday to celebrate a special holiday, and I want to start by…read moresaying the ambience is truly an 11/10. This restaurant is absolutely beautiful. The solarium atmosphere is stunning, the fountain is charming, and the greenery is lush and thoughtfully curated. From a design and aesthetic standpoint, it's incredible -- easily one of the most visually appealing dining spaces I've been in. The food was... good, but uneven. We started with the cheese and fruit platter, which was delicious and well done. The Caesar salad, however, missed the mark for me. And not because of the dressing -- it actually seemed like the lettuce had been freshly washed (which I appreciate), but it was still holding a lot of residual moisture. Unfortunately, that excess water diluted the Caesar dressing and left the salad soggy. That said, the croutons were to die for -- and that's saying something, because I usually hate croutons. For entrées, my husband ordered the salmon and I had the lobster roll. The lobster roll was excellent -- fresh, flavorful, and adding the caviar was the perfect touch. The salmon was cooked perfectly and tasted good, but it was nothing memorable. To be completely honest, it felt like something I could (and likely have) made at home. Well executed, just not special. Where the experience really fell apart for us was the service. Our server was absent for much of the meal and rarely checked back in. After we finished our entrées, he returned to clear the plates and apologized, explaining that he had been speaking with his manager. While that could be true, I spent many years working in the food service industry, and it's hard for me to understand why a manager would pull a server away from an active table for a prolonged conversation. Maybe that's what happened -- but regardless, it was a significant miss. Between the soggy salad, the standard salmon, and the spotty table service, I don't think we'll be returning. There are simply too many other places where a $200+ dinner feels more justified and better executed. I truly wanted to love this place -- the setting alone almost won me over -- but unfortunately, the overall experience didn't live up to the atmosphere.

I met sales associate Jane at Oakbrook Arhaus in April. I was planning to make a large purchase…read more(sectional, counter stools, sofa table and a bed frame) and went to see the items in person. I wanted to apply for the Arhaus credit card (zero interest and earn rewards) BUT I didn't want to wait for approval and miss the big sale. Jane suggested we place the order to lock in the sale prices. She told me to call her direct once I'm approved for the arhaus card. She would then transfer the charge from my American Express to the arhaus card. Fast forward. I'm approved. Call Jane. She was able to refund my card and put the entire purchase on my new Arhaus card within minutes. I also changed my mind on a fabric and Jane...to the rescue. Online ordering is convenient but ordering through a sales associate (especially a really knowledgeable and helpful one like Jane) is highly recommended. Jane and I have communicated over 10 times in the past few weeks. She couldn't have been more helpful. If you're looking for a personal experience while purchasing furniture go see Jane at Arhaus Oakbrook!!

Walked around for approximately 20 minutes and no one greeted me or offered me help. There were at…read moreleast 8-10 people working there just sitting at their desks. Very rude and unprofessional.

Excellent service & selection. The options are limitless…read more Quality is on par with price

Country French décor from wall paper to furnishing for home, interesting coffee table books…read more Pleasant sales staff. Quality products. Moderate - high prices.

SO very grateful for the customer service at this store. Aside from the amazing store layout making…read moreit easy to find a variety of items, everyone we met was super friendly and kind. They were also kind enough to ship items that were bought for us for our wedding shower to our out of state home address.

Beautiful Crate and Barrel location at Oakbrook Center. They even have a restaurant -- The Table…read more We recently placed an order at C&B so we weren't really here to buy -- just browsing at the coffee tables. Then we went out in the balcony and sat on the outdoor furniture. It was a lovely end of summer Saturday afternoon and it was so nice to be outside.

I am not the type to write a review anywhere for bad service but this was truly an insufferable…read moreexperience. About a month ago i visited Joss and Main in Oakbrook and found a dresser that i absolutely adored. I was told it was final sale and discounted as he design and color would be being discontinued shortly. I wanted to act fast so i wouldn't loose the opportunity, so i ordered two dressers for my new apartment to be shipped across country to meet me there when i arrived. I also had purchased the matching nightstand and a bed frame to go along with it. The first issue i had was when ordering the bed frame. If i had ordered it to my new apartment, it would arrive before my lease started. Joss and Main suggested i ordered it to my current address and traveled with it and scheduled the installation when i was ready and moving into my new apartment (across the country might i add). They assured us that it would NOT be an issue and that their contracted team could build the bed frame at a different address than the delivery address. When I went to make these changes after the bed frame had arrived, their contracted team said that Joss and Main had not made a ticket for my item and therefore would not be building the bed. Thankfully, i was able to get a refund for this. So, now we have to build the bed frame, not an issue, building furniture isn't bad, just another thing to do when moving in. The following issue is where service truly took a turn and no one at both Joss and Main or Wayfair knew what was going on: Two days before the two dressers were supposed to arrive, i got a notification that they were delayed by three days--originally arriving on July 20th, now arriving on the 23rd. That's alright, i can deal with that, I've already been living out of suitcases and we are still driving across the country anyway. The day before they are supposed to arrive, i get an email saying that the dressers were BROKEN in transit and that Joss and Main would be sending new ones. If you recall, i got these dressers final sale as they were being discontinued, so i wanted to call and make sure they were still going to be sending the same dressers since they were discontinued. On the phone, they assured me that they were the same dressers and that they would now be arriving on July 27th, a full week after they were supposed to be delivered the first time. That's alright though, I'll keep living out of suitcases. On the 24th i check my wayfair portal to track the shipment and see that the replacements are being sent to a DIFFERENT address than the originals! An address that was on file from 3 years prior. I call and make sure they have the correct address listed and they assure me that it's a bug on my end and that the address was showing correct in their end. On the 26th, the day before they are supposed to arrive (i hope you're noticing a pattern), i get a notification that they would not be delivered until the 30th, tracking still showing the dressers in Texas. At this point I'm frustrated but still understanding that things happen and shipments get delayed. In the 29th i get an email saying that now the dressers will not be arriving until AUGUST 8th! This is outrageous at this point so i call again and im aggravated this time. I explain what all has been happening and that im looking at the tracking and it says that the dressers have arrived in the state i live in but wont be delivered for over a week. The woman leaves me on hold to find out what's happening. When she comes back on the phone she tells me that THE DRESSERS DONT EXIST!!!! She says that they are not coming because they aren't in stock. When i ask what i had been tracking she said "i don't know". She then asked if i would like a refund for them... um yes? I don't want to pay for dressers that are allegedly not showing up. I then asked how this happened and what would have happened if i hadn't called and she said "they likely would have kept delaying them until someone noticed that they were no longer in stock". THAT. IS. INSANE. Now, I'm looking for new dressers, NOT from Joss and Main OR Wayfair. I have my friend help me looking for dressers that would match the nightstand that DID somehow arrive. She turns her screen to me and says "wait these are perfect!" I look over and see that the SAME DRESSERS and still being listed in Wayfair and Joss and Main!! Genuinely don't understand what is going on. Joss and Main took me on a ride, a very expensive one at that.

Waited for over 2 months for a table that was in stock and in the US just to find out it wasn't…read moreactually coming. I ordered it for black Friday so it would arrive before Christmas and I never actually received it. The worst part is that no one ever reached out to me to tell me it got damaged in transit TWICE. Instead I had to call them to find out after waiting at home during the entire delivery window. They took so much from me and I received NOTHING in return. May Joss and Main rot in hell.

HIghly recommend!…read more Nichole was so nice to work with and did a great job helping us choose our bedroom furniture. Delivery exceeded expectations! Cristian S. and Santos were friendly, respectful, and so careful not only with our new furniture but also when moving our old. Before they left they wanted to be sure we were happy with everything, and again just so kind. This company is very lucky to have them.

Go see Mary Ryan in Arlington Heights. Upscale and stylish furniture. Rugs, recliners, dining room…read moresets, and beds. Go in take a look picture it in your home. These days I'm in furniture shops trying to figure it out. If You are not under pressure, it can be fun. And, I know what an ottoman is. Yeah, I'm bougie...

Showroom in the front, outlet in the back. All staff we encountered were friendly but not pushy and…read morelet us do our own thing browsing. You've got to be quick in the outlet if you like something! We found a couch that we liked reasonably well (it wouldn't have been my ideal color but for such a hefty discount from list price we would accent it with colorful pillows and deal), but we wanted to check one other place and also grabbed lunch, which all told took about an hour. Came back and the only couch that was gone was...that one! It wasn't meant to be, obviously, but I couldn't believe how fast that moved. They have lots of options for living room, dining, bedroom and outdoor furniture with a modern aesthetic. Not as big a showroom as the one in Chicago, but the addition of the outlet is a bonus here.

This experience really changed how I feel about shopping with Room & Board…read more I understand the outlet model. I understand inventory turns over quickly. I understand that outlet purchases have to be made in person and that items can't be held. What bothered me was the refusal to answer a very basic question: "Is the item still there?" I live downtown Chicago. After renting a car, I had driven out to the outlet and found several pieces I liked, but couldn't immediately make another trip. I called because I didn't want to drive all the way back out there for nothing. I was told they don't provide outlet inventory information because it could create a "domino effect" with people calling about items that may sell before they arrive. I understand that inventory isn't guaranteed. But I'm not asking for a guarantee. I'm asking for information. "It's currently here, but it may sell before you arrive" would be completely reasonable. Instead, the answer was essentially that they simply won't tell you. I even tried going to the Room & Board location near me to see if someone there could call the outlet and check. I was told no five different ways, each response becoming more and more unacceptable. And that's when I thought: This isn't really about inventory anymore. This is about customer service. I was already a potential buyer. I was willing to make the trip. I was trying to figure out whether it was worth making the trip. Instead, I went home and started looking elsewhere -- and found comparable pieces online that were easier to purchase and had more flexible return options. So yes, maybe this is simply Room & Board's business model for its outlet. But customers are also allowed to decide that the experience isn't worth it. I'm perfectly willing to accept "We can't hold it." I'm perfectly willing to accept "It may be gone by the time you arrive." What I don't understand is "We won't even tell you whether it's there." That's not a great customer experience, and it's enough to make me take my money somewhere else. And maybe that's the point but that's another issue I don't care to tackle here.

SO despite reading all of the horrible reviews, I went ahead and bought their sofa. The couch was…read moreour favorite after testing out over 15 couches. We received it after 3 months. It's the Haywood sectional, has removable cushion covers and comes with pillows. Pros: amazing quality, easy delivery. We upgraded to the memory foam cushions which was worth it for us. Tons of options and really comfortable yet firm and feels durable. Cons: in store staff seem miserable...I was mostly ignored when I walked in, they try to avoid you at all costs, which must be a commission thing. I worked with Diana, who was great, and I'd only ever work with her again. She seemed overly busy, store seems short staffed. Sofa is expensive even after many "discounts" All in all, happy it worked out for us and I do recommend if you're a patient person willing to invest in a sofa. I will keep everyone updated, would love to give this store the benefit of the doubt. Our estimated delivery was 10 weeks (mid December.) and we received in January.

I was concerned about the customer service at this company, I lover their furniture and took the…read morechance. I am happy to say we took delivery of our new sofa and chairs, everything arrived in good condition, delivery went well. Everyone working at the store were friendly and made the experience so much fun. I however did not have to deal with the customer service side of the company so I cannot comment. We will be back to complete other rooms in our home.

It is a great furniture store!…read more And I am so happy to setup my first home with all the furnitures bought from them. They are so patient , and helped to show me the great value stuffs for each item of my furnitures. And great service when they delivered and setup every single piece of the furniture in my place. Thanks very much.

I received exceptional customer service with great pricing and value, I highly recommend you visit…read moreto the store, you won't be sorry...... I'm confident you'll find what your looking for! Best Wishes, Kim

I have been going to this store since I opened my pool the first time - loooooong time ago! Last…read morenight I went to pull out my equipment for this season and found my pool vaccuum would not charge. Dang it. I had to get the pool open the following day (today, Sunday), and no delivery would be here in time. I called this store and got Ray close to closing time. I had him find me a similar vacuum to what I had and he put it aside for me. I told him I would be there at 11am on the dot today to pick it up. Doors were open, staff was ready and I got my vacuum. Great store, great staff, everything you need is here. Thanks guys!!

How can I say this.... without going off on a swear filled tirade…read more... Purchased a custom hot tub cover. Measured the thing edge to edge. Then come to find out that they give the manufacturer a half inch buffer. Would have LOVED to know that detail. Or possibly have someone come out and measure it before I blew almost 1K. Ive sent pictures, only one corner is actually covered. After repeated calls and emails expressing my displeasure, they have ghosted me, took the cash and are obviously done with me. I have banned my family and future generations from going there. FYI - could have gotten a cover off Amazon for half the cost and guess what? If it didn't fit, they would've taken it back.