I will not be shopping with West Elm again. I ordered these stockings with the same font, yet they arrived in noticeably different sizes. Because they were "personalized," I was refused any correction or refund. Paying $60 for each stocking, I would expect a better quality product. I disputed the charge with my credit card company, who ultimately sided with me. Now West Elm is contacting me to repay the amount they lost--despite the error being entirely theirs and their refusal to stand behind their product. read more

west elm - Furniture Stores Near Me - Edina, Minnesota

This is for the location off second street. I came in to take a look at clearance bedding and was disappointed to hear corporate had taken several of the swatches away so I was not able to see a majority of the clearance colors. That's not the fault of the workers, but a critique of corporate. Staff was attentive to assist and I didn't feel like I wasn't taken seriously like some higher end store can make you feel, but I think they could perhaps use some coaching on return policy education. I tried to ask why two color ways were considered final sale when one was clearly marked clearance and the other sale. They just kinda waved their hands and said bedding in general is not returnable because they don't know how it's been used, etc. and they would only take it back if it was absolutely folded just the way it arrived and still at the stores discretion. That just put me off because even Target will accept returns for bedding. Just to save everyone the effort, I chatted with customer service and even they had to apologize and correct themselves that only clearance marked items ending in .97 are final sale. Items marked sale are still returnable. read more

west elm - Confirmation only items ending in .97 are final sale - Furniture Stores Near Me - Edina, Minnesota

The lamp was delivered just a tad later than initially promised, which is expected for furniture. The lamp is perfect in my house. A perfect addition. It is a little expensive but unique enough I don't mind. I'm normally an online shopper, but I love browsing this store for the light, airy atmosphere and variety. The only negative feedback I have is with the sales associate. She helped me order my lamp since they didn't have it in stock. As we wrapped up the purchase, I mentioned I had to get across the street in 10 minutes. She looked up at me and said, oh, do you work there, with judgement in her tone. I was on my way to a nail appointment, so I was wearing my cozy sweats for a self care day. While I would be proud to work there, I found her assumption and judgement rude and snobby. I always thought the store was a little snobby to begin with, and this was the exact reason I had avoided it. So if I ever see something in this store I want moving forward, I will order online to avoid judge mental employees from getting commission -- I'll tip my manicurists more instead. read more

west elm - Not it's final home in my house, but love it regardless - Furniture Stores Near Me - Edina, Minnesota

Disappointing Quality & Customer Service I've always loved West Elm's style, but after purchasing the Shelter Sofa Sleeper in white alabaster basketweave fabric, I'm extremely disappointed. The quality of the fabric is awful--after 16 months, it's showing significant wear and needs to be replaced. When I reached out to inquire about purchasing a replacement cover (since it's designed to zip off and be replaced), I was told they couldn't sell me one. Instead, they suggested I buy a brand new couch--exactly the same model and fabric--for $3,000 and wait three months for it to be custom made. What really frustrated me was their response: no apology or recognition of the issue, just an emphasis on selling a new piece. They claim their vendor doesn't allow them to sell replacement covers, but it's clear they have the materials to make one, as they are still making and selling this couch. They do not stand behind their products and are not interested in fixing the issue. For the price, I expected much better quality, and after this experience, I won't be returning to West Elm. Disappointing customer service and terrible product quality--very frustrating. read more

Last year (2024) I ordered two personalized stockings in the same style and font. When I received the items, the fonts were dramatically different in size. I reached out to customer service and despite them being personalized, they offered to replace. Received an email that they were on their way and then a week later "canceled." After reaching out to customer service, I learned that my stockings were now out of stock. I never got a replacement for this mistake like I was promised. I reached out this year (2025) because I see the items are back in stock. I was told they cannot accommodate this request. Extremely disappointed because I was promised a fix and no one is willing to work with me to correct this mistake. read more

Wow. Such poor quality. This is what my $2,500 sectional looked like after a year with minimal use. West Elm only offered to send a link for me to purchase a $200 replacement pillow insert. read more

west elm - Deflated back cushion. - Furniture Stores Near Me - Edina, Minnesota

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Never order from west elm. The "last mile" delivery was supposed to deliver Saturday March 8th and I have been arguing with west elm customer and Ryder to deliver my rug and maybe I'll get it on Tuesday the 18th. Ordered it Feb 11.. if you never want your item you paid $1000.00 for order from west elm. read more

Expensive furniture, takes forever to arrive (over 3 months in our case). You can't actually sit on or see items you want to purchase. We spent over $5,000 on a couch, reclining chair, swivel chair with ottoman and a bed. Well they get you coming and going. Four of the items were put on one order and the ottoman had to be put on a separate order, and you know what that means? Two, yes two delivery charges (one was $279, the other was $159)!! They would not let the ottoman come via UPS, so 2 guys came to delivery. Waste of two delivery guys. Three of the items came, we then tried to cancel the other 2, but once again you guessed it------we couldn't cancel. The bed had a brochure with it that read that it was a sale bed. So at $1700.00 I guess that was the sale price. Now for the last week we have been getting calls, emails and text that the last 2 items would be delivered today......except when the delivery arrived it was just the ottoman. Then we were told we would get a phone call-----except we never got one. And of course they want you to go with a West Elm credit care, with the promise of (over) time payments -or- West Elm rewards. It's a crock! If you can wait months, want to spend $$$$$ go to West Elm. Otherwise go elsewhere. We are a one time customer. read more

Still waiting for a rug I ordered in August. My credit card was billed when I placed the order, so paying on something I've yet to receive. It originally said September, then October and now November - but I 'm sure I won't get it this month as it looks like it hasn't even arrived at their distribution center. Don't sell items you don't have. read more

In my time as a consumer, I've ordered four beds from West Elm. I am no longer purchasing anything from this company. In April 2020, I ordered the Haven Bed in a special fabric and the mid century walnut bed. The beds arrived in June, about 5 weeks shy of our move in to our home. We went to assemble them on August 1, and we discovered that the Haven Bed did not come with hardware. I reported this to West Elm immediately, and I have just been told that they are unable to send hardware. They want photos of the bed and will then get back to me as to whether or not they can help. Buyers beware - West Elm's customer service is poor and there are lengthy articles on the internet to prove it. read more

Super helpful staff. Helped me place an order rather swiftly and even provided the best deal on shipment. This is a pretty well-stocked store and great place if you want to buy great quality dinnerware and furniture. Their prices are good and each store seems to have its own specific culture, deals, and vibe. I visit the one in Edina, Minnesota. Comparable to CB2 I'd say, but more mid-century modern read more

JUST picked up my wife's chairs today.Thats how to pack chairs everything is covered excellent job.Anna Mae and Dalton L did a great job of getting the chairs to my truck I didn't have to lift a finger.Great Customer servive. read more

west elm - My new chairs Great job West Elm - Furniture Stores Near Me - Edina, Minnesota

This was a so-so experience. The products are a little too modern for my liking and the quality didn't seem to be as high as I expected. Nonetheless, they had beautiful things. I have complaints and each one is represented by a star. The first is that the employees have condescending presence about them; they make you feel like they are doing you a favor by helping you (when in reality that's their job and why they're there). Had I known I was going to treated like a child, I would have never step foot in there. The second complaint, is that they were selling half a rock with paint on it for almost 40$. Who the hell buys half a rock with paint on it? I feel like I'm at arts&crafts day at an elementary school. The plus, I bought some beautiful flame-less candles, because well...they were flame-less and I thought I needed them. read more

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My card was compromised By the staff at the store . Even though I canceled the order 4 hours after it was placed , and even though the person put it in wrong , they still placed it. I ended up reporting it stolen by the store read more

Buyer Beware - MAJOR delays and missed dates on orders. Love the store, love the furniture, but the company is struggling to make commitments and I'd be cautious ordering anything. The date you receive will not even be close to the date you receive things. Not even things "in stock and ready to ship". calls to their customer service whom are all nice, will not get you answers and many promises to get calls back that you will never receive when they can't locate your items. Order April 2021, eventually canceled 11/24 because they have zero clue where it is or when I'll get it (found that out after maybe 20 calls and many shipping date moves) Other Order, moved date 6 times - ordered in May newest date february. And because I guess I don't learn, I ordered something in stock and ready to ship - thought I'd get before family for christmas- it's in stock and all, moved to mid January. read more

Super score: standing height desk I've been looking for one of these for a while, but ended up finding a kitchen island here that was just perfect for the job! West Elm is my style of stuff, neutral and clean. I wish I didn't like this store as much as I do, since it is one of those chains... but I do love it. It's also a wonderful place to find gifts, because they have things like kitschy animal ipod speakers that look like they are from Jonathan Adler. And the post-holiday sales are great---their holiday decorations are very classy. Parking is kind of pain over here, but you can pull your car up for loading if you buy something big. Make sure to check the back area of this store for final-sale floor model sales. My desk/island was marked down a ton just because it had a few small nicks in the legs. read more

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Where's my furniture? The promo codes you send daily so I can buy another sofa for $1000 less than I paid is cool but I still don't have any of the items I ordered. They force you to pay over $200 for delivery, you cannot pick it up, and they won't deliver. Longer wait times than the IRS and DMV put together to speak to customer service 30 more minutes, then transferred to furniture, 30 more minutes, transferred to shipping. We are after the estimated delivery date, I can't get a refund, and my items are not delivered. They also won't do price adjustments, there's a sale every other day so don't be a fool and buy a house full of items at full MSRP like I did. Goto room and board and spend the extra few bucks per item. read more

Remodeled our home a year and a half ago, and basically furnished our house here. Rebecca and another woman were so helpful every visit... I wish I could recall her name. :( Came back with my MIL to handle an exchange of an order that west elm messed up online. Kathren was "helping" us and was rushing us and being super short. Definitely not the customer experience we were used to and felt really uncomfortable. :( read more

I found out the hard way that your Covid hours have not been updated on Yelp. Please update your hours...

This store has been good about taking my returns from online purchases. It makes a big difference to me when shopping online that I can return the items to a store vs. having to package them up and pay high shipping costs to return. This West Elm store has made it easy, even if I have already assembled the furniture or taken the curtains out of the packaging, and I'm thankful for that. read more

Company reached out and compensated for my 4 extra times wasted waiting for my desk delivery. Very much appreciated. Their customer service agents were gracious every time we communicated. I still can't believe they continue to use the awful company called Twin Cities Moving Systems for their deliveries. read more

I am torn. I am happy (thrilled!) to have a brick-and-mortar West Elm store in the area. I love their stuff! However.. I've never found the staff to be helpful, at all. Especially not helpful if you don't look the "part" in Edina. I came in with a picture from the website, wanting to see if they had the item, and it took a staff member forever to a) acknowledge me b) help me find it - she had no clue where it was! With such a small store, you'd expect them to know where the merchandise is. My stepmom, who is not at all "edina mom" in appearance (think sweatshirt and jeans for my stepmom) walked into West Elm to buy a very specific lamp for my husband and I and she said that the staff blew her off and she felt like they helped different looking customers first. I've noticed the same thing, though. It's not a place to go shopping if you definition of a 'lazy Sunday' includes putting a baseball cap over your unwashed hair. Parking is so/so in this area. Yes, there is a ramp to park in, but it seems like just a hassle if you only want to pop into West Elm for a few minutes. There is little parking right in front of the store. So - my expectations for West Elm's products is high (I adore the lamp that my parents bought us!) but I have low expectations for the quality of the staff service at the Edina location. I'll continue to shop here, only because I adore the products. read more

If I could give 0I would, unhelpful, rude and too focused on the EDINA clientele ! Same experience 3 different times and never will I go again! From Denver and spent thousands of $ at their location Edward and his staff was always helpful knew when to step away and check back in ... I rather order online or through the Denver store then beg for assistance here, they really give the company a bad name! read more

This review of West Elm is connected to yesterday's review of Container Store in that I'm happy to finally have one in the Twin Cities, even if I don't plan on shopping here all that often. Let me start out by stating that I find the bricks and mortar store much more appealing than the online one. I enjoyed walking the space and was impressed with how much product they fit into the store with, what I consider, a relatively small footprint. The furnishings, decor, and rugs are a nice blend of style, and there were a few things that I have my eye on for my own home. I especially liked the cable knit throw pillows and blankets and would have purchased them on the spot if it weren't for my heavily shedding baby at home. It was one time I wished she had had some Doodle in her. read more

Ordered a custom velvet bed in June 2022. I have only bought items off the floor prior to this. After waiting for the bed several months I read their customer service nightmares getting items way late or not getting a refund. The bed finally arrived in Late October (5 months). I had been sleeping on a mattress on a floor up to that point. The bed arrived and was missing an internal nut to fasten the rail to the headboard. There are three total. The assembly team said they could take it back but i refused for fear of not getting my money back. I didn't want to sleep on the floor either. As a result the one rail is only fastened with two bolts. I can't just go get a nut at hardware store because the end it's supposed to fasten to is inside the upholstery which can't be cut open without ruining the bed. So, I have a 2k brand new bed that I paid full price for that squeakes every time you move on it. Poor craftsmanship and quality control. F+ read more

I stopped in the West Elm in Edina a few days ago. I agree that the staff seems a bit arrogant. I asked about a particular item, the salesperson said they have one in the "flea". The Flea is a backroom with discounted items, for some reason the general public doesn't see it? I saw a small table I liked, it didn't have a price on it, it was nicked up, but I liked it. So, I bought it, from the Flea area. I got home and looked it up on the website. I paid full price for the table that was in the Flea and was damaged. What!? I could have gotten a undamaged one for the same price. I brought it back. When I explained to the staff person what happened, she offered me 20% off. Why wasn't it 20% when I bought it. I said no. Bad business practice. read more

Minneapolis is small so the farthest trip I have made (besides a farm visit) is to go to West Elm for some major furniture purchasing. Three trips on three consecutive weekends later: no furniture bought. This store seems to carry a very small number of each item (2 to 4). There was a coffee table that sold out quickly, but headquarters seems to be unresponsive about restocking items that are high in demand. Also, there are not enough store associates on the floor, and too many at the cash registers. It would do this store some good to work on staffing and get a better sense of what its local customers will buy. read more

This store is not even worth a star but I have to give one in order to make a post. I asked for help finding a chair and they gave me a list of stores across the u.s. to call. It's been awhile since I've seen this level of incompetence and indifference in staff. Rude, arrogant, spoiled, entitled, and generally useless. I promise never to shop in this store again. Their online help for the website is quite good. Perhaps the store personnel who deal face-to-face with customers should take some customer service training from their colleagues. read more

I almost peed my pantalones when I first heard West Elm was opening up a store in Edina. As much as I love IKEA and Crate&Barrel, West Elm is on the top of my list. West Elm has a certain quality about them which sets them apart from other interior/furniture stores. I loved the place so much that I actually asked for a job application. (I'm attempting it for the 40% discount...I know, I know...shameless). But honestly, being able to feel the textural quality of these products is further persuasion for me to bring them to the front counter. read more

We stopped into west elm about 3 weeks ago to pickup rug samples, eventually realizing one would fit our space extremely well and the color was perfect! Just to find out all stores were out of stock of the design we wanted. Amy helped us look at other options and went in the back warehouse to see the current stock. She went out of her way to find us the original rug we had fallen in love with, that we thought we'd never get. I'd recommend west elm and especially recommend working with Amy if you're looking to find great products with even better customer service. We will be back :) read more

Horrible shipping experience we ordered 10g in items total and it's been a nightmare. There's no legs for couch on the legs it come in they were the wrong color the shipping people are completely horrible they forgot items and have taken on multiple days of our time I'm still waiting on a refund for items I've never received I wish I never ordered anything from this location!!! read more

Love their stuff, CUSTOMER SERVICE SUCKS!!! Long wait times, transferred to multiple departments, hung up on in transferred, still trying to return a bad cushion we go on our sofa and its been a month. Finally thought I got through to someone only to come to a dead end. Again love their stuff just make sure you know what you are getting into if you have to do any sort of return. read more

I had been to a West Elm in the Los Angeles area and had a great experience, so when I was furnishing my condo in Saint Paul, I had planned to get many items from the West Elm in Edina. I guess they just consider themselves a catalog store. You just look at their floor models and then buy online because there was no customer service. Pieces I was hoping to buy and take home, were floor models only. The young man who was waiting on me kept just walking away...it was so weird. I wasn't sure if he was getting more information or just was tired of me! I walked in hoping to buy 2 to 3 items and left with nothing but a sour taste toward the store. I don't even go on the WE website anymore. I'd rather spend my money elsewhere. read more

Perhaps they've made improvements, because I received excellent customer service for purchasing, ordering and returning merchandise. Lovely things! read more

To say the salespeople were pushy would be an understatement. The best way I can describe it is the way one would fight for food and weapons during a Zombie apocalypse. The West Elm salespeople were HUN-GRY! That being said, I decided to order our bedroom furniture online instead. Well, that was a mistake. The delivery date has now been pushed out 6 WEEKS from the original. All items were in stock when purchased, so I don't understand the issue. We are giving our current bedroom furniture to my sister who moves into an apartment on February 1st. When we originally ordered, we were told we'd receive our furniture early to mid January (between 1/5-1/16). Call me crazy, but last I checked January 16 is not even kind of close to Feb 28. Maybe we'll just make a pillow fort or something in the meantime. I also don't understand the complete lack of communication about this all of this. The only way I found out about all the changes in delivery dates, was to continue tracking the order or calling Eest Elm (5 phone calls if we're going to get specific). A simple email would've been helpful and a little less of a headache. For dropping a stupid amount of money here, you'd think they'd have their uh... ducks in a row. I wish I could say I was looking forward to the delivery, but after reading other reviews about the quality, I'm wishing we would've just gone with IKEA, Target or even the aforementioned pillow fort. Apparently we'd get the same quality (maybe even better with the pillow fort built with sticks, glue and some used gum), and it'd be much less of a cluster. In any event... A YUGE thanks to West Elm, for making furniture shopping great again! read more

I was very excited about buying my first "nice" coffee table and purchased a marble top round coffee table from West Elm for more than $300.00. Within 1 year the marble had a hairline crack about 3"long near one side, so I moved it to an unused room thinking I bumped it or something. Within the next few months, random pieces started cracking and falling off the marble top. Nobody was even in this empty room! This table existed in an adult only home with no pets or children. I have no idea what happened that would cause pieces to just crumble off, but West Elm would not return the item, stand behind their product or help replace it. I ended up trashing it and will never purchase furniture from West Elm again. read more

I feel constantly torn by how many West Elm products I love and how truly terrible my experience is at this retail store every single time I've been here. Customer service is atrocious, they are constantly understaffed, and they seem to believe that their popularity offsets any need to address awful customer experiences. On top of it, the parking at this location is not in any way ideal. Avoid this store like the plague and order online. The shipping is worth it to avoid these people and this store, I promise! read more

Couple of things about the store and WE overall This store is pretty nicely set up but its like all the other WE stores. They don't have a large selection but its got the basics. Their Furniture Flea used to have some nice stuff, but its gotten smaller and smaller. Quality is about somewhere between Target and CB2 - nice to look at, but may not hold up as well as you hope for the price you are paying. I recommend the tables, chairs, lamps, bedding (really nice actually)- decorative things - and skip anything that gets a lot of wear and tear (beds, couches...etc, tend to collapse.) The people in this store are actually really nice....when and if you can get a hold of anyone to help you. They seem very low on people, esp during the weekends. I have had to stand, waiting for 15+ minutes just for someone to tell me the price of a certain item because they somehow got sidetracked into checking people out at the register because there was a HUGE line, without any other assistant to help. Due to some of those issues, they seem to run low on stock without anyone knowing. I have asked about a few things furniture or large items and they never seem to have any in the back. Also, if you buy, make sure you open boxes because twice now, they gave me the wrong item in the box. The problem I really have with West Elm is the delivery service in Minneapolis. I have had a few things delivered, but furniture delivery is a crapshoot. Most of the time it gets there, but often it get delayed for no good reason. AND Ive had the driver of one delivery, because he missed me the first time, basically ask for a bribe for him to return to deliver it. Given that delivery is not free, not acceptable. So...yea, nice to look at but overall quality and service is very very lacking. read more

My husband and I walked away from West Elm this past weekend certain that the business practices - i.e. bait-and-switch tactics - of this establishment are not in the best interest of the consumer. We were interested in purchasing a beautiful 8 x 8 Alyson Fox rug that was advertised on the display as being marked down (and it appeared ti be a handwritten markdown) from $499 to $299 - a really great price! And we were very excited that we had found our living room rug! We engages a salesperson, and he informed us that they didn't have the rug in stock, and in fact, never carry the 8 x 8 sized rugs. He kindly offered to check online, and informed us that the rug was available, however, not at the advertised sale price. It was only available at the $499 full price (plus shipping, of course). He provided no other solution to a purchase at the sale price, and we left without the rug. While I believe there could be possible legal repercussions that exist surrounding this type of advertising, I don't pretend to be an expert. And that's really not the point of this review. In reality, an experience such as this can leave a lingering bad taste - one that would discourage us from returning to the store, as well as encourage others to think twice about shopping there. No consumer wants to feel duped. How can we trust that to not happen again? read more

I was excited to visit because I loved the products on their website. The staff was entirely unhelpful. They might as well just put a showroom under glass and have an ipad to order it online and delivered. Thought maybe I just caught them on a bad day, but I visited a second time and had the same experience. Horrible sales people. read more