I received the worst service any customer/patient should ever have received. Let me first start by stating that the doctor is an incredible man. He is kind, friendly, helpful doctor who will do what ever it takes to make the matter better.
On THE OTHER HAND, some of his staff members treated me rudely, disrespectful, unprofessional and behaved very catty. I went to see the doctor to fix the wire retainer. That same evening, I noticed a space coming back where he had fixed/glued the retainer. I called him asking for another appointment to review what could have happened to the retainer. The office made an late appointment for 4:30pm one afternoon, I was 10 minutes late in which a courtesy call was made. I get there, sit in the chair, Dr. Farrar asked that I open my mouth and then HE instructed his assistant (initials MW) to created a new retainer for me until he gets back to the office. Dr. Farrar explained that he was on his way out to catch a flight but his assistant would create a mold of my teeth. The doctor stated that HE would NOT charge me(something I did not ask him to do). Once he left the office, the assistant (MW) explained that she would mold the teeth but will have the retainer ready for me in their mailbox to pick up the following evening. I was asked by the assistant (MW) to give her a follow up call that following Monday. In which I did and that is when I informed her that the retainer was fitting to big. The doctors assistant transfers the call a office manager Wendi who handled every aspect of this situation so unprofessionally. Wendi gets on the phone and states that if I come into their office one more time that I will be charged an additional $150. What?? I stated , who pays for a follow up to getting a retainer. There is no Orthodontist that is not going to make a retainer or braces that don't do a follow up to see the fitting of the retainer. She then stated " you came to your appointment late, you didn't pay for that retainer and you made his assistant stay late, you will be paying $150 on your next visit". Dr. Farrar instructed his workers to make my retainer and not to charge me. Long story short Dr. Farrar stated that he would give me a full refund since I was not happy with the service. That was back in the middle of November and this is now January 13th each time that I have called to speak with someone, I continue to get that they are to busy or check is in the mail. His assistant asked " why do I want a refund back since IT IS ONLY $125"? Then the office manager stated that I didn't deserve a refund back. OMG! (Who says this type of stuff to a patient?) I'M A PATIENT!!!!!. I'm applaud at the behavior of the staff members lack of customers service that I WILL NEVER REFER ANYONE to this office. I eventually went back the dentist office that referred me to this office to let them know I was going to get the Dental Board involved. Dr. Farrar called me to say he was sorry for the behavior of his employees (this is how good, professionally and sweet of a man he is) However, the damage is done BAD service should never be given to any patient. read more