Rude to customers so we will no longer shop there. We spent hundreds of dollars last year but no…read moremore.

Stopped in for the free testing of battery starter and alternator (signage even prominently…read moredisplayed in window) they said they can't but suggested I go to O'Reilly instead. I thought this the whole point of offering such a service was bringing in customers not sending them to your competitors.

Always have the parts I need. Helpful Staff, they step right in to assist and find the parts you…read moreneed. Good prices and they will talk you through the installation. Been my only auto parts store for years.

This place it my go to for auto supplies in Salem! My husband's family has been going here for…read moreyears, and I am now a faithful customer. They have wonderful variety and are able to quickly order any parts. Multiple times, they have come out to my car to take a look at it, replace a part, or show me how to do something. The customer service here is excellent and I have recommended it several times. I wouldn't go anywhere else!

I had above and beyond customer service, I had come in looking for a fitting, when I had asked if…read morethey had what I was looking for they said the part I was looking for was unavailable at their store, and it was a very hard fitting to come by. As I was planning on walking out, one of the employees who was an older gentleman decided to step in to help me try to get one, and for 30 minutes he looked for the fitting, even tho he was unable to find it I was impressed by the fact he was very outgoing during this circumstance. Out of all the auto part stores in McMinnville, Napa has a variety of employees to work with whom all have great experience and knowledge as well as exquisite care towards each and every customer.

The machine shop is the WORST. Vic says 6 or 7 days ago he can knock out a pressure test and…read moresurface if it passes the same or next day. I go in today to take him up on that despite my last negative interaction with him, and he looks at me and says shoot I'm 2 weeks out (same bs as last time I needed cylinder head help). I say really.. You told me last Thursday or Friday you could do it same day. The stupid look on his face was oh crap I did say that... So after a little bit of the stupid look stare down, I picked up my cylinder head and walked out. I will NEVER return to this place. So much for taking care of a commercial customer

Always straight forward and friendly. I dont experience arrogance or attitudes that i experienced…read moreat other places in the area

Love them! So helpful and patient and kind. Installed my wipers no extra charge. Helped me with my…read moreriding lawnmower battery repair. Always knows the answer to my weird questions. They are, most importantly, very respectful and not condescending.

On 7/3/2026 my brother and I went to O'Reilly's to see if someone could help us figure out how to…read morereplace my break lights. A worker by the name of Robert came out what a super nice guy. Robert was so professional he replaced my break lights for me. What a great guy thats what you call service. Will definitely. be back. Thank you Robert!

These one star ratings are all true. These people are absolute monsters…read more I uploaded an invoice so you can see for yourself. They towed a rental vehicle for us that was in an accident and then six months later we got a bill for thousands of dollars. They kept the car for 51 days and didn't bother trying to find the owner even though they had the accident report from the police. They do this stuff on purpose to screw people over. They will try and extort you any way possible. My insurance company was disgusted by this. Whoever runs this company lacks any integrity and they are the problem with this world. You will be better off tying a rope around your waist and pulling your car down the road. I would rather deadlift my car out of the ditch and rip my back in half than deal with these people. I would rather give myself a hernia so bad that my intestines fall into my testicle sack than work with these people.

So happy with our experience..My dad was fixing our vehicle & NO place in town had the part we were…read morelooking for. Some of the places we called had no clue what part we were even talking about/looking for. This was the last place on our list, they knew exactly what we were lookimg for & they actually had it. We picked it up the next morning & saved ALOT of money by not having to buy a brand new part, on top of the fact we would have to wait days to have it shipped from where ever we could find it. Really good experience & will definitely look for our parts here in the future.

Horrible customer service, they refused to price match with local competitor. They do not…read moreunderstand simple part numbers and warranties. if the part is not made by the same manufacture, brand or have the same exact part number then they will refuse to match the price. Expect to encounter non knowledgable or experienced "parts specialist". Waste of payroll for this store. Don't be surprised if advise is given to you by employees and your vehicle blows up or you end up wasting unnecessary money on parts they have no idea what they do. save time and shop elsewher.

I am not sure where my post went and I apologize if this repeats…read more I have worked with Hamilton's for years and have enjoyed their customer service. Martin Michael helped us with our recent purchase. He is absolutely a treasure. We Highly recommend Hamilton's Appliance's. If you're looking for a pleasant afternoon while shopping with knowledgeable friendly people and want a great experience with customer service, your place to go is "Hamilton Appliances". Thank you Martin.