They are hired to take me to and from my doctors appointments. They are here on time and I make it…read moreto my appointments. They know when to come and get me to bring me home. The drivers are friendly and courteous.

I definitely would recommend this company. I needed wheelchair transport from Olympia to airport…read more It took a lot of researching and inquiries and I am glad I found ATS. Most either don't do the distance or to airport. They are also very reasonable with pricing and not like other companies adding cost here and there throughout the reservation process. They were quick to respond to my online inquiry. Jerry was easy to work with for reservation. On the day, driver Eric arrived 30 min early. He was very good at his job. There was a minor miscommunication with the reservation but Eric was quick to problem solve. The ride was comfortable and did not aggravate the pain that usually comes with riding cars. Eric was a very safe driver, there was no sudden stop or fast turns. We arrived at the airport on time.

Why do cab services have personality-challenged people answering the phone? After slogging…read morethrough a call to arrange a Yellow Cab, I've cancelled because the dispatcher-lady had the personality of a rock, but with less humanity. That made me worry about whether or not the rest of the ride would be similarly devoid of the milk of human kindness. So, I made arrangements with another service, and that dispatcher was only slightly better, but I figured maybe this is just the "industry standard." Why they couldn't have friendly, more-civil people answering the phones is beyond me.

No no no! I definitely do not recommend this cab service. At one time it was reliable but it is…read morezero reliable. And they are very cunning too. They tried to rip off by charging us $10 for a very short trip to hospital. It used to be about $5 to get to hospital plus if driver was courteous we include tip. No way we waited until morning and caught the bus instead. This company needs to shape up or simply close down. They talk to customers like crap! Yes I said it!

We specified in our reservation that we were bringing carseats to help transport our children from…read morethe airport to our home. The car arrived promptly and was clean, however the car (a 2013 Lincoln) did not have the rear tethers that are required in order to safety install a carseat. The driver was unable to reach his boss to request a different vehicle to come and get us. The next day I emailed the company to request a refund because the car they provided did not have the standard car seat hookups. The owner called me within 5 minutes of my email and was extremely aggressive that it was impossible that the car did not have the carseat hookups. We agreed that he would speak to the driver (who was there and could verify that hookups were not in the car) and call us back. That was 3 weeks ago. I have emailed him twice to try and get a response but the owner is not responding. Needless to say, I would think twice about using this car service. If you are traveling with children, I would NOT use this car service.

We used Capital West for the first time under the new Owner for a ride to and from the airport, all…read morewent as expected Dennis was the driver for the trip home. Things did not go as well The vehicle seemed to need new shock absorbers as it tended to sway a lot over bumps causing the luggage to shift. Upon arrival home the cargo door was opened before the baggage was checked allowing a bag containing handmade glassware from Norway to fall out and break. This was VERY disappointing!

Adam is a great driver and friendly guy.He met me at baggage claim (he got there before I did),…read moregrabbed both of my very heavy suitcases when they appeared, got me to the car very quickly, and drove me home quickly and safely. Very much appreciated after 10 hours of flying. I give him a five star review!!! I wish he was my driver every time my wife or I use Capital West Limo service.

I ordered a cab on a Wednesday afternoon for the following day, Thursday morning, at 5 am which is…read morewhen I always need a cab. It showed up when expected, and things were fine. The next week, I did the same, but they never showed up. When I called to find out where the cab was, the dispatcher (not the one I ordered my cab from) was confused - as there was no order for a cab for me - but said he would contact a driver. Fifteen minutes later, a cab showed up, at 5:20 am. The following Monday, when I had NOT ordered a cab, one showed up at 5 am. It was obvious to me that the dispatcher from whom I had originally ordered the cab for Thursday of the previous week scheduled it for the following Monday by mistake. For some reason, the following week I gave them another try (dispatchers are allowed one mistake, I suppose). I ordered a cab for the following day at 5 am again. At ten after five, the driver called and said she was running about 20 minutes late. When she finally got to me, she said they were very busy that morning - someone didn't show up - and she had had a fare to Lakewood (about 28 miles away!). The reason I call a day ahead of time is so I can make sure I get a cab on time, when I need one. I might as well have called that morning, for all the good pre-scheduling did me. I missed my bus connection to Seattle, and missed my appointment. I won't use them again. Dispatch needs to pull it together, and they need to give pre-scheduled fares priority - it is why you call ahead. (The second star is for the driver that picked me up the second time, when no cab had been scheduled for me. With barely enough time, he got me to the bus just as it was pulling out [the bus driver waited for me], and was very nice and respectful. So...an extra star, for him.)

I'm disappointed and I am disabled with a cane i made arrangements early enough I had a medical…read moreappointment and they never came i called 5 times and since they knew my number and since I didn't make my appointment I was suspended for 2 weeks and now in order to get an appointment I have to call to see if they have a spot for me.

Sound Transit's link may not have a lengthy route but it sure makes sense in getting someone around…read moredowntown Tacoma. Cities such as Miami and Detroit have smaller people mover type systems just to handle the downtown core. Portland has the streetcar to augment the main light rail system. The Tacoma LINK is much like that Stars: 1. A sensible route covering the key spots in Tacoma's compact center - the Tacoma Dome, Amtrak (close enough), Univ. of Wash. Tacoma branch campus, the Museum of Glass, Union Station, the CBD and its major buildings, and up to the Theater District with some nicer and/or trendier restaurants, watering hotels, and entertainment venues near St. Helen's and Commerce Streets 2. Clean, (relatively) safe, frequent intervals, comfortable, and bubble gum colored train cars 3. No need for a car if working in downtown Tacoma or if visiting and staying at a downtown hotel 4. A step in the right direction in forging downtown Tacoma's renaissance 5. It's FREE - don't be looking a gift horse in the mouth! Note: Express buses to Seattle, the international airport, and the southern reaches of metro Tacoma (i.e. Lakewood) tie into this small but very useful rail link. Maybe one day the same link that connects Seattle to the airport will continue on to Tacoma but, at the moment, Sound Transit has bigger fish to fry.

So far so good this is my favorite mode of transportation! I love how quick that I make…read moreconnections. It is laidback and there is more security on there than on buses. I love that. And I love how often and quickly it comes. It gets you to a lot of fun stuff to do! It connects you to major Hospitals like St Joseph and Tacoma General. I rate all my experiences a big 5! The only downside is side is it comes late on Sunday's . But that is okay. Thanks Tacoma Link!

These guys really saved my day. Another taxi service who shall not be named completely dropped the…read moreball on a very important reservation. This was for a 4 hour drive. United Taxi was able to take care of our last minute request, and for way cheaper. I am not sure what I would have done without these guys, they saved my butt at my job!!! Thank you guys!

Was quoted 15 minutes. 40 minutes later still no ride. Rude dispatch guy. Bad customer service…read more Won't be calling them again.

I didn't catch my driver's name because of my early morning brain, but my driver was five minutes…read moreearly for my EARLY morning pickup. I was worried that if i used a rideshare service a driver might not be available and prompt so early in the morning. Excellent service - clean car, plenty of luggage space, friendly and competent driver, and I called to book less than 24 hours the day before. Great peace of mind to not miss my flight. The person on the phone was competent and prompt to answer questions / give me a quote as well. These folks had the most competitive price leaving from a residential neighborhood in seattle (1/2 the cost of me paying to park at seatac). I will definitely book with them again for an early morning or late night airport ride.

My family of 4 took a trip out to Tacoma WA to visit with relatives, and at the recommendation of…read moreclose family, we made reservations with All City Airport Car Service. We needed a car seat and a booster seat for our children ages 4 and 7, and were told those would be available and ready when the car arrived. When the car did arrive, we watched our driver, Chris, opened the trunk, fetched a car seat and booster seat, tossed both onto the backseat, then stood by the opened trunk and watched as my husband loaded the luggage. Then as I wrangled my children and kept them away from airport traffic, I witnessed Chris circle back to the front seat, get in, close the door, buckle up, and then simply sit and watch as my husband again struggle for a good 10-15 minutes to attach and secure both the car seat and booster. If there were any legality that may have prevented Chris from setting up the car seat and booster seat beforehand, we were not informed. He said nothing. He did nothing. He just watched. The final straw was the state of the car seat: visibly grimy with dark stains. It looked like it was picked up on the side of the road or fished out of the dumpster somewhere. Our 4-year old became so frightened, he fought us and cried as we bit our tongue and strapped him in. The booster seat was in no better shape, but our 7-year old handled it better--kudos to him. The car itself, at least, was clean. The driving was safe, thank goodness, but the ride reflected its driver's bitter and sour mood. Our conclusion? Never again. If you are a family traveling with young children, take note.

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

Updated review - as the service was actually completed now. My mom's flight was delayed but they…read morewere actively tracking her trip. She received amazing service and they were waiting for her right when she landed. She said the driver was very nice and the ride was great, will definitely use again!