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West Chicago Handyman

5.0 (1 review)
Closed • 9:00 am - 5:00 pm
Updated 1 month ago

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Go Configure - Broken wooden plank

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I purchased a large (12'x20') pergola and the manufacturer offered installation. Their price was…read morehalf of what a local crook wanted, so I grabbed it. Be warned, pandemic shipping is iffy. While the company set a date and time, on that date my pergola had been sitting in a warehouse five miles away for six days. That was a Tuesday. On Friday before the July 4 weekend, my wife called on my way home from work and said the pergola had been delivered. I then called the install company and let them know. I had been home half an hour and the install company called back and said they would be out Saturday morning to install the pergola. Wow! After the bust on Tuesday, I just knew this thing wouldn't be diver before the 4th. They showed up early Saturday, hauled these monster boxes to the patio in the back. I gave them brief instructions where I wanted a corner to be and then got out of their way. They had this giant thing installed in about 3 1/2 hours. I was super impressed with the job they did. Frankly, I'm not a pergola fan, but my wife loves it. In Texas in the sun, I like a little more protection than this offers, so a cover is on its way. But I have to admit, this thing does look really nice. And the protection I like turned my old canopies into sails. This has been the windiest six months in 60 years here sand it beat up my old canopies. This pergola weighs over 700 lbs and is rated for 100 mph wind. Again, the installers were amazing and did a fantastic job. Thanks guys!

By far, the most unreliable service I have ever experienced in 30 years! …read more I bought a LIFETIME Outdoor Storage Shed from Home Depot and requested for an assembler. This Go Configure company was hired. I don't know why any company would use such an unreliable, unprofessional, & untrustworthy LLC. As soon as the assemblers, an older woman and a man, arrived at around the last 30 minutes of the 10:00 am to 2:00 pm of the timeframe scheduled, I was courteous although I thought it seemed odd that there were only two of them although the manual says it requires at least three people. As soon as 20 minutes into the project, the male assembler left this lady alone. The weather was on the chilly side with occasional wind breezes. She was trying to piece together a section of a corner wall. I was observing from inside my house through my glass door. As she was trying force the pieces together she lost grip and the pieces fell to the floor. She was visibly upset and then came knocking at my door and told me, I couldn't work with this kind of weather, too cold and too windy." She initially said that if the weather improves she'll come back later. Her partner arrived after an hour from whence he left her alone and was confused why she was gathering her tools already, ready to leave. They left just before 3pm although the weather already improved. Sun out and calm, no strong winds. Before they left she told me that "it won't be done today but tomorrow definitely." I have a video of how calm the day became, a little bit cold, yes! This was on Feb. 16, 2026. The following day was a no show and my calls were unreturned and texts returned very much later saying, " Yeah I am still on another job! I'm working as fast as I can. There's nothing I can do about the weather." The weather was pleasant and I have a video proving this. I called the company, spoke to different people until I was forwarded to the District manager. Today, 4 days later, no show! No update! Meanwhile, wall sections of my shed are warping as they are left by the assemblers leaning on my backyard fence. Help!!!

Put My Stupid Thing Together - The only problem with an upside down drawer is gravity.

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Very professional…read more I hired him to put together a baker's rack purchased from Amazon. Negotiating the time and price was easy, and the price was reasonable. Then he came when he said he would, did what he said he would while I worked from home upstairs. Took a little longer than expected, but in the bounds of a reasonable estimate, and no upcharge. All in all, I'm very satisfied, and would hire again for similar sized jobs.

We hired them to assemble a sewing cutting table and Reese and his helper were clearly out of their…read moreleague. After talking to the manufacturer we have now realized they installed the two panels that form the side of the drawers upside down. In hindsight, you'd think the fact that the top drawer would only fit in upside down would have been their first clue. They actually left that drawer in the cabinet like that, the other three drawers on the floor because they're unable to be inserted. Instead of realizing their mistake they just tried to get the drawers to fit, damaging all of the drawer runners in the process. So now we have to pay for new drawer runners and for someone knowledgeable to disassemble the entire table, install the new runners, reverse those two panels, and then reassemble the entire table properly. They were also extremely unprofessional, both swearing like truck drivers downstairs while we had guests, rather than telling us they were running into problems with the assembly. Maybe they could handle a simple piece of IKEA furniture, but DO NOT let them touch any expensive pieces!

West Chicago Handyman - handyman - Updated May 2026

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