Lumen Blinds is one of the best businesses i have worked with as i move into my new house…read more Aysel -- my sales person - was EXCELLENT! If i could give her 10 stars i would. She was extremely knowledgeable; listened to my input and made sure that my window coverings were delivered on time. She kept me informed every step of the way. Sam - my installer- was also excellent. His attention to detail was amazing. I love my new window coverings. The price was competitive. But work with them for their excellent customer service. I recommend them highly and without reservation.

I had excellent experience working with Aysel. The project was to install cordless window…read moretreatment solutions in my home, especially in the high ceiling areas. Due to the very high ceiling, many contractors refused to work as they found the job to be too complicated. However Aysel not just accepted that project, but came up with innovate solutions and showed great customer empathy while understanding our personalized needs of the project. I interacted with many companies before awarding the project and Aysel was class apart in her professionalism and creativity. Her contractor (Serhat) was also extremely professional, skillful and courteous and it was a great experience working with both of them. Aysel sourced the parts from Europe. In one of the parts, there were some mechanical issues, and Aysel promptly offered full refund. Overall, I am highly impressed with Aysel's customer service, professionalism and creativity and definitely recommend her to others for projects related to home improvements.

If you browse around and look at their more recent reviews you will find a concerning trend that I…read morecan 100% attest to. It is simply impossible to get a response from this business no matter how you try to reach out. While we had a few different quotes from other businesses we could have gone with, following Daniel's in-person visit we figured we'd give Seattle Custom Blinds. Big. Mistake. From then on things quickly went downhill. It took several months before our simple project was finally completed and nearly 100 emails until I finally had my blinds installed. And that's not to mention the several incorrectly placed orders that continuously delayed things. We gave them as much slack as humanly possible the entire time but they took advantage of that and every day that went by it seemed like they were actively trying to find new ways to waste my time. When it was all said and done, I ended up being the one having to install the smart integration myself since Seattle Custom Blinds apparently couldn't quite figure out how to order the necessary parts (I had paid for) from whoever their supplier was. Mind you... them offering that as part of the package was one of the reasons why I chose to give them the business. It has been a few months since we FINALLY got our blinds installed but I'm leaving this review now because the remote that came with them broke and I wanted to grab a new one so I have been trying to get in touch with them and what do you know? Zero response! Our blinds had a lot of minor issues following the installation and I honestly didn't even bother trying to get a response from Daniel since I am convinced they will never respond to former customer emails after our experience with them. Seriously... there are many other blind installers in our area. Most are very professional. The majority will carry the exact same product or better. They will likely not mess up your order 100 times for no apparent reason. And I guarantee they will all be more responsive and easy to work with. So do yourself a favor and go with any other option out there.

Not a positive experience trying to get a quote. Feels like they are too busy to provide personal…read moreservice. Nicki who answers the phone is not friendly, and I didn't feel like a valued potential customer.

Quality products backed with integrity from customer service ensuring we were satisfied. They…read moreprovided courtesy order remediation that showcased dedication to putting their clients first. Very pleased with this experience and end results off of our interior window blinds.

I took two blinds in for cleaning and they did not clean them. My husband was told they just do…read moredusting not cleaning. That is not what the website states. In response to the owner, when we talked today, we were told since our blinds were old they might have a problem cleaning them. Our blinds are 5-6 years old and very high quality blinds. Really doesn't make sense.

Jet City Blinds is easy to work with. The introduction phone call and appointment scheduling was…read moreclear and quick. Our designer/consultant, Mae, was easy to work with; she explained our choices of blind placement in/on window frame, color, operation of blinds. Communication about our order's progress through manufacturing was just right. I felt looked after; my order was important to Jet City Blinds. Installation was a breeze. Our installer, Jeff, was pleasant and efficient. I felt my job was the most important task he had that day. Five Stars - * * * * *

From the sales person to installation, everything was pleasant, professional and quick. I love my…read morenew blinds.

This is our 2nd house to have our blinds replaced by Sonja and her crew at Seattle Design…read moreSolutions. They are professional, efficient, on-time, and always clean up after they are done working. I will definitely be reaching out to them again.

We wanted one of our bedrooms to be completely dark and came across Seattle Design Solutions and…read moreSonja on Yelp. During our consultation, she offered fantastic recommendations that really met our needs. We placed the order, and the installation was incredibly neat and seamless--couldn't have gone more smoothly. It's also worth mentioning how responsive Sonja is via email, which we truly appreciated. We're so happy with the results that we're already planning another project with her.

I reached out to In & Out Blinds while trying to find custom smart home shades for my new loft, and…read moreeven though I ultimately did not move forward with the purchase, I still wanted to leave a review for the employee Jose who assisted me because he was extremely helpful throughout the entire process. He was responsive, professional, patient, and very generous with his time while answering my questions and taking the time to build out a custom estimate for me. This was not a simple project folks, and I was comparing multiple options, but he was consistently helpful, straightforward, and easy to work with. I never felt pressured at all. I may not have ended up purchasing, but I had a genuinely positive experience with Jose from start to finish, and I would absolutely recommend reaching out to him if you are looking for custom blinds or shades in Seattle. 5 Stars

Only five stars Josue deserves a 6-star review. He is amazing, actually the best we have ever…read moreworked with. He responded quickly, and gave us great advice. We thought we knew what we wanted but after discussing it with Josue and seeing his samples, we decided on something else. He installed them today and WE LOVE THEM. We will use In & Out Blinds again for other windows in our house and recommend you use them as well.

Fantastic service! Thank you all for taking such good care of my hunter Douglas blinds. I called in…read moreweek prior and they had a guy come out in less than a week. Came to Bellevue on Tuesday and I had my blinds back on Thursday completely cleaned and spotless. They even ran my kitchen blind twice and took out all the oil stains Thank you guys for your exceptional service e, reasonable prices and wonderful turn around time. I will definitely be bringing my blinds here for additional cleaning in the future

I needed several blinds repaired. They were easy to reach, did great work, and were a great value…read more I would highly recommend them.

It is with a heavy heart that I must update my previous 5-star review of Budget Blinds…read more The original reason for that rating was simple, a saleswoman named Heidi. She was absolutely wonderful to work with. Professional, responsive, knowledgeable, and genuinely invested in helping me find a solution that worked for my space and budget. She made me feel like a valued customer, and at the time, I truly believed this was a company I could confidently recommend. Unfortunately, the experience completely unraveled from there. Once it became apparent that my new apartment technically fell outside Heidi's ZIP code "territory" by what feels like an arbitrary boundary line, she was abruptly removed from the project entirely and I was forced into working with another installer, Caleb. Mind you, this was essentially right across the street from the original service area. Same city. Same project. Same customer. Yet apparently internal franchise politics mattered more than continuity or customer experience. I even tried to escalate this to the owner, and no exceptions were made. The difference in professionalism and urgency was immediate and obvious. Where Heidi had been proactive and communicative, the new experience felt cold, slow, transactional, and heavily focused on pushing extremely expensive proprietary systems with price tags that made absolutely no sense for a rental apartment. I was very transparent from the beginning about my goals and budget, yet it quickly became clear there was little interest in helping unless I was willing to spend a small fortune. And once it became obvious I had no intention of moving forward with outrageously priced luxury options, communication practically disappeared altogether. That was honestly the most disappointing part. The feeling that the moment I was no longer seen as a massive sale, the customer service vanished with it. Ironically, I was able to order my own blinds online, and ultimately found another installer willing to simply measure and install shades I independently purchased myself, without all the territorial nonsense, sales pressure, and inflated pricing. So to be clear, this review is NOT about Heidi. She was excellent, and frankly deserved better than the situation she was put in as well. This review is about a company structure that prioritizes ZIP code ownership, aggressive upselling, and franchise politics over actual customer care. I don't leave negative reviews lightly, especially after previously leaving such a glowing one. But this entire experience left an incredibly bad taste in my mouth, and I think future customers deserve to know exactly what they may be walking into.

Great experience! Gianna came it to our place and really knew her stuff. We had thoughts and she…read morehad good recommendations that didn't try to upsell or over-design our window space. The guys that did the install were on time, quick, and professional.