Top notch professional service. They are friendly and efficient. On a recent visit they…read morerecommended that I switch over my MM (with them) to a high interest savings account. My funds went from 1 something % to 3.99%. I love the personalized service.

I like FirstBank…read more The bankers are friendly and knowledgable and take an effort to recognize each of their clients by first name. The lobby is big and the free coffee is a very nice touch :)

I went to this a bank on fri moring to deposit my husband's employee account. Chris Moreno was a…read moreteller with me. He is kind so rude and he talk like a smart ass with me. I'm a customer to deposit my husband's employee account. So he is rude and smart ass with me. I already spoke to bank manager Yalitz Quiroz about him. I just looked up a yelp about this Bank of America , too many complaints and bad service to the people's customer's. I agreed with other people who did complaints about this a bank. Terrible

Honestly didn't have any trouble like the people said in the reviews. Got there and waiting in line…read moreand put my cash in the bank very quickly. Maybe timing but it was good for me.

I go to this bank often for work. Our company has business…read moreaccount with them. The service is very very slow. There are 5 windows in this branch and I have never seen all windows open. They only have 2 windows open most of the time. But you can see the tellers just on the background doing God knows what. There are no helpful managers just to check in with the customers. Poor customer service period.

During my recent visit to Bank of America, the teller with the bright brown hair. I encountered…read moreservice that did not meet the expected professional standards. I approached the teller, she had her name tag hidden. the teller on duty at end window. From the beginning of the interaction, the teller's tone was abrupt and dismissive. Instead of offering a polite greeting or clear assistance, their responses were curt and delivered in a manner that felt unwelcoming. When I sought clarification on a routine question regarding my deposit , the teller appeared visibly impatient, spoke over me, and made no effort to ensure I understood the process. Professionalism in customer service particularly in a financial setting requires patience, clear communication, and courtesy. Unfortunately, this experience left me feeling undervalued as a customer and reluctant to return to this branch. I would never bank here again. I am sharing this feedback in hopes that it can be addressed through additional customer service training, so future interactions are handled with the respect and professionalism clients deserve.

I have been a member of Chase for over 20 years. Although I have always been happy with Chase,…read moretoday was the most pleasant experience yet. I asked to speak with someone to open up a business credit card. I was walked over to Christine and she was so helpful. She took her time to explain all of my options. She was friendly, knowledgeable, and never pressured me at all. Since I recently started my own business, I decided to open up several accounts to help my business. It was such a smooth process thanks to Christine and I will definitely be coming back soon if I have any other banking needs. Thank you again!

This bank SUCKS! The ATM's NEVER work! 5 ATM's on the outside & on a Friday morning none of them…read moreever dispense cash!? Ridiculous!

I drove an hour to this Chase location only to be told they couldn't help me. That kind of…read moreinformation should have been made clear before I wasted my time and gas driving all the way there. Very disappointing experience, especially from a bank that should value customers' time more than this. The staff was not helpful in offering a solution or directing me to someone who could actually assist. Overall, poor communication and a frustrating experience.

Chase Bank - Not Business-Friendly (2 stars)…read more Chase is one of those big banks that acts like they don't really need your business. Every time I've tried to meet with a "banking expert," there's always a long wait--or worse, I've been told to make an appointment and come back on another day. This particular branch was especially frustrating. I came in to open a new business account and was told I'd need to return another day for an appointment. For a business customer, that kind of delay just doesn't cut it. While a few of the staff were friendly and helpful, the place feels understaffed and overly complicated when it comes to basic services like opening accounts or getting information on new offerings. I don't recommend Chase Bank, especially if you're looking for reliable and responsive service for business banking needs.

An incredible branch!…read more Let me begin by saying EVERYTHING about this Chase branch is great! Employee customer service is excellent! Never a wait, very professional, always a smile..... excellent indeed! I was there the first day they opened....I bank at this branch approximately two times a week. I actually look forward to doing my banking. The employees remember my name if you can imagine and say hello by name each time I enter the branch! Often the branch manager waves hello from her office. Amazing. In the world of banking, first class excellent customer service! Oh.....and they even offer me a bottle of cold water when I walk thru the front door! Way to go Chase! #TeamMelody #TeamChase

I called Chase bank to see if they would be able to exchange foreign currency, and they did. I've…read morenever done this before so I had to research Chase bank is down the street for me so it was very convenient. I called and they said to come in to order the currency. I did that within two days, I had the currency that I needed, and they didn't charge anything for it. The Clerk was very nice and professional and I was happy.

Kind of a bad attitude from a Lisa who works here. I took the check here which was drawn on their…read morebank, all was good at first until there was an issue with the check. This is the first time there's been an issue with this check but her attitude went from nice to borderline judgmental. I know she can't discuss anything on the account, but it was just her overall tone after that changed. Almost like she was giving me the bums rush to get out to the bank. Lame.

I switched to this bank due to my employee merging with them and figured it would be a lot easier…read more This branch has such rude employees. Always talking amongst other employees, instead of helping customers. You walk in and they right away put up the next window sign.

Izzy is a gem at accounts desk. They have always been helpful and continue to be so. Not sure…read moreabout the angry reviews I've seen here but my numerous visits have yielded wonderful results. A++

Just had the worst experience at this branch, came on my first stop to run errands to withdrawal…read moremoney from the ATM, and the machine read error and took my card!! The branch members acted very nonchalantly as if it were no big deal. I had to pay a babysitter $100 so I can come out and run errands this whole situation put me back in two different ways!! I am currently still waiting for the branch manager to write up an incident report as I requested because this whole situation is beyond unique and has never happened to Me before at a bank or anyone I know so I really can't believe they are trying to completely disregard this situation. Completely unacceptable my family has been banking with this Wells Fargo branch for over 15 years sadly we will officially be closing our accounts and switching banks!!

Omg the staff here is so amazing I love them…read more They're so sweet and professional Ivonne and Alejandra were awesome

goes to cash in a check with "I can't cash the check" i ask why not she tells me "I don't know it…read morejust says cash at own risk and i'm not willing to risk it" tells me to go to walmart instead and then tells me she's not trying to be difficult with me.

Kristen was amazing to work with. She was efficient, and made the process very easy…read more Would highly recommend her to anyone moving forward who visits the location.

Update: Thank you for the response, but it seems to miss the main point of my review. My concern…read morewas not whether a number was eventually provided, but that when I initially asked how much was needed to bring my account current, I was told the amount could not be determined and that Rosa "did not want to get held up" checking further. Being told that a branch manager does not want to take the time to look up a basic account question is unacceptable.