I like FirstBank…read more The bankers are friendly and knowledgable and take an effort to recognize each of their clients by first name. The lobby is big and the free coffee is a very nice touch :)

Top notch professional service. They are friendly and efficient. On a recent visit they…read morerecommended that I switch over my MM (with them) to a high interest savings account. My funds went from 1 something % to 3.99%. I love the personalized service.

I've been coming to this financial center for years. So this is my "home bank" that I always go to…read more To be straight forward, I hate having to go into the bank in general. I avoid it like the plague lol If I can do all my banking stuff online, then I will. But occasionally, it can't be done online and I have to go in. So this is where I end up. Appointments are encouraged to avoid long waiting times. I wouldn't walk in without having one personally. But if you need to do a quick withdrawal or deposit, then you can stand in the line. Usually it goes pretty quickly. They enforce masks while inside and politely ask people to put them on. I do appreciate that since you have to stand in lines and be in close proximity to others. The waiting area for appointments is relatively comfy with couches for sitting. I don't recommend trying to call them. The phone will ring and ring before someone eventually picks up. They don't seem to be very responsive when it comes to incoming calls/ the phone line. But overall I'd say this is a good financial center.

I left work early to make it here before they closed. I arrived 20 minutes before closing. I spoke…read morewith a rep on the phone earlier about receiving my deceased father's items from his SafeBox. The phone rep told me I could just go to the nearest branch and have it shipped there. Should be a quick phone call and that's it. They were unwilling to help me. Wanted me to schedule an appointment two weeks out. I informed the man at the front desk that I am a teacher and 3:30 is the earliest I can arrive. I am unable to come sooner because I used all my sick days when my dad died. I am deeply disappointed at the insensitivity and lack of initiative to help me what should have been a quick process. He gave off the vibe of "No we cannot help you because we are about to close even though we have 20 minutes left." I am so disappointed.

I've had good experience here on regular days, but for some reason, they never seem to have enough…read morehelp on Fridays. It's always one or two tellers helping people with one or two others standing in the background. Today I was one of a good seven people waiting in line while they only had two tellers with customers who were obviously going to take a bit to finish. I waited a good 15 minutes to finally get helped. Once I was up, the teller just says "sorry" under his breath while I'm just trying to get my transaction done asap so others who've been waiting can go. Quite annoying. If they only had more people on Fridays, they wouldn't have annoyed and frustrated clients.

Nobody will likely read this but: This branch is honestly…read moreone of the main reasons I'm moving all of my accounts to Chase. The wait times are ridiculous, and there seems to be absolutely no regard for customers' time. During my visit, I personally watched what should have been 10-minute employee breaks turn into approximately 22 minutes for one teller and 19 minutes for another--all while customers were left waiting. For a bank that serves business customers, it's also extremely frustrating that there is no dedicated business line or any apparent effort to prioritize customers who are trying to handle time-sensitive business transactions. The overall customer service at this location is extremely disappointing. Long waits, poor communication, little urgency, and very little effort to make the process easier for customers. Every visit feels unnecessarily difficult. I've finally reached the point where I'd rather move my banking relationships elsewhere than continue wasting my time at this branch. Customer service and respect for people's time should be a basic expectation, especially from a bank.

Associates are friendly and courtious. I don't know if they are confused about the details of…read moreusername and password but it took forever to open checking acct. Don ( acct mgr-i think) had more thorough knowledge and was able to open the acct properly.

I have been a member of Chase for over 20 years. Although I have always been happy with Chase,…read moretoday was the most pleasant experience yet. I asked to speak with someone to open up a business credit card. I was walked over to Christine and she was so helpful. She took her time to explain all of my options. She was friendly, knowledgeable, and never pressured me at all. Since I recently started my own business, I decided to open up several accounts to help my business. It was such a smooth process thanks to Christine and I will definitely be coming back soon if I have any other banking needs. Thank you again!

I have use many well-known banks But Chase is the most one I like. Modern, nice and clean…read moreenvironment. All the bank representatives is very good Specially Kimberly Vazquez. She very polite,nice soft speak, gentle and care and thoughtful. Any bank will Lucky to have her. She represents Chase in the most positive way to make all customer very happy.

Went to cash a payroll check that is issued by Chase Bank. I do not have an account with them and…read moredon't have a problem paying the $15 fee. I've cashed my payroll checks with them a few times in the past few weeks. But today the manager told me that I could not with very little explanation as to why. Maybe she was having a bad day or upset that she was working on a Saturday. Either way, it was a horrible experience and big waste of time.

This is my go to branch to withdraw some money before I go visit my Indian friends…read more Not far from the off ramp. The only thing missing is a drive thru, but hey I can't have everything I wish for.

Kind of a bad attitude from a Lisa who works here. I took the check here which was drawn on their…read morebank, all was good at first until there was an issue with the check. This is the first time there's been an issue with this check but her attitude went from nice to borderline judgmental. I know she can't discuss anything on the account, but it was just her overall tone after that changed. Almost like she was giving me the bums rush to get out to the bank. Lame.

These five starts are for 3 employees: Vincent, Erick and Eva!…read more Eva calls me often to make sure I'm satisfied with them, she is very polite and professional! Vincent helped me with a short transaction, but one thing led to the other and He ended up helping me with information about a business account. He was very nice and professional. And finally Erik was the one who helped me opening my new business account, I took my 2 kids with me and he was very patient with them. Thank you all so much for your excellent customer service

Izzy is a gem at accounts desk. They have always been helpful and continue to be so. Not sure…read moreabout the angry reviews I've seen here but my numerous visits have yielded wonderful results. A++

Omg the staff here is so amazing I love them…read more They're so sweet and professional Ivonne and Alejandra were awesome

goes to cash in a check with "I can't cash the check" i ask why not she tells me "I don't know it…read morejust says cash at own risk and i'm not willing to risk it" tells me to go to walmart instead and then tells me she's not trying to be difficult with me.

I rarely write reviews, but Kristen Costa at Altura Credit Union absolutely deserves recognition…read more From the moment I walked in, she made me feel like a valued member rather than just another customer. Kristen is professional, knowledgeable, patient, and genuinely caring--qualities that are becoming harder to find these days. She took the time to answer all of my questions, explained everything clearly, and made the entire banking experience smooth and stress-free. Her positive attitude, attention to detail, and commitment to excellent customer service truly set her apart. If every business had someone like Kristen on their team, customer service would be on a whole different level. Altura Credit Union is fortunate to have such an outstanding representative. Thank you, Kristen, for consistently going above and beyond and making every visit a great experience!

Kristen went above and beyond to assist me and my husband. She made our experience very seamless…read moreand smooth. Thank you Kirsten.