I took my Fathers FAVORITE leather jacket here because of the good reviews. I dropped it off a month ago for cleaning. They said it was sent out and takes several weeks to get it back. I said that was fine. It has a rip in the lining. It was stated on the invoice to call me for the cost of repairing it. Having it a month seems long enough to get an estimate on repairing the lining. I called to find out if I could hear on the cost of repairing it, she said it's sent out and there is no way to contact them and ask. I asked if I could call them and ask how much for the repair. She said that there is no phone number. My fingers are crossed this has a good outcome. read more

Delays, lost clothing, and additional stains on shirts that were not there to being with. Staff is incompetent and they do not do a good job keeping track of items. Stay away. read more

Had my daughter's wedding gown cleaned and preserved. It was a very intricate gown that needed special attention and they did a wonderful job read more

If you are looking for a dry cleaning company that cares, is honest, dependable, affordable, reliable and has integrity; I highly suggest you go to Townsend Cleaners on Maple Rd & Cranbrook Rd! If your looking for a dry cleaning company that has absolutely no integrity, terrible customer service, damages your clothing and doesn't make you aware of it until you go days and weeks calling them looking for your item then take your items to Wesch Cleaners & Huntington Cleaners (they are affiliated with each other). The management & ownership at both locations are unprofessional and can't even take responsibility for the damages they made while the item was in their possession. Do yourself a favor and don't utilize this business or any of their affiliates! read more

We hired this company to pick up and drop off our dry cleaning. Dave, who was our concierge is a wonderful human being. That is the only good thing I can say about this business, and the only reason I'm comfortable with one star. I bought a dress which I wore once for a specific engagement. I took the dress off and placed it carefully in the provided dry cleaning bag and sent it off. The next time I went to wear it I removed it from the plastic bag and discovered the entire back of the dress was shredded. It looked like it must have been snagged in their machine. When it was brought to their attention, they blamed it on me and said I sent it to them like that. It was obvious the dress had been cleaned. Why would they clean a dress that clearly could never be worn again? In addition to this, the proverbial straw that broke the camel's back we had other red flags: At one point I was charged for a repair that was not performed. They fixed the problem when it was brought to their attention. Another time we had clothes delivered to our home that were not ours, and my husband has two sweaters still outstanding. Extremely unprofessional in every aspect. read more

Wesch Cleaners Inc - The dress They told me I brought to them in this condition, when clearly this was done by a machine. Liar liars pants on fire!!! - Laundry Services Near Me - Birmingham, Michigan

No one at the cleaners is taking responsibility for a pair of pants of mine that went missing. My continued inquiries are met by the employees with "call back in a few days". This all began several weeks ago. Other issues I've encountered with their services include shrinkage of clothes, and too harshly pressing the surface of clothes leaving visible marks. I've given the cleaners a "pass' for awhile now, but there's simply been too many miscues to keep using their services. read more

I took my pants for cleaning and they last it since July of 2021 i been going and checking the status of the Pants they keep telling me will call or you will get the Check by mailI haven't got anything or respond not even a phone call. I will give a zero rating read more

Wesch always stands behind their work and if something goes wrong, they make it right. Highly trusted for fine linens and goose down pillows and comforters as well. read more

My son managed to get stains all over his best suit. He told me it was chocolate. Deciding that a "bargain" dry cleaner was probably not the best course of action in this case, I decided to take the suit to Wesch. I'm SO glad I did! As it turns out, the stains were not chocolate -- they were INK. Wesch called me, informed me of that fact, and told me that they needed more time to get the stains out. They kept the suit an extra few days, and it was returned in IMMACULATE condition. They charged me $18 to dry clean the suit. Considering the cost of the suit, the nature of the stains, and the time Wesch spent meticulously removing them, it was absolutely worth every penny. I can't recommend them highly enough!! read more

This place ruined my wife's chanel bag. After inspecting and acknowledging that they can clean it, they ruined it including taking off the serial # tag which renders the bag invaluable. read more

Wesch is not the premier cleaner I thought it was. Our sheer drapes were returned to us, after their cleaning, with tears in them; there was one long one (7 inches) and unbelievable, someone had tried to sew it closed. No one mentioned damage to us when we picked our drapes up and paid $91. for their cleaning. I only noticed the damage after I hung them. Wesch says they were old and the damage is from the sun. My question: IF Wesch is professional and reputable, why didn't they discuss the possibility of the sheers tearing during cleaning? Why didn't they ask how old they were? Why didn't they advise us? Why didn't they mention the damage when we picked them up? I could have put them in my dryer on air to get the dust off... and they would still be fine. And I wouldn't have to order new custom made sheers . WESCH ACCEPTED NO RESPONSIBILITY. We will NOT go back there. read more

This is one of the biggest rip off place ever. We were told that bulk laundry is 15 dollars a pound and 3 dollars for every additional pound if you dropped off in one of their colored bags. We ended up with a 150 dollar bill. When we spoke to the manager she never said any apologies for how her staff handled the situation or offer solutions to rectify the error. Instead she made us feel like they don't care what the customer thinks and she is right for charging three times the price for bulk laundry. read more

I took my Canada Goose coat in to be cleaned in early November to get it ready to wear for the cold weather. Upon picking it up, I noticed that it clearly had not been cleaned as I saw some of my pet hair still on the coat, along with a white residue in the seams of the coat. I immediately expressed my displeasure and the clear said that they could reclean it for free, but I would have had to pay for the original cleaning. Against my better judgement, I did, and the coat came out worse. I requested a refund in store and was told that those have to go through our corporate office. When I asked for the number, the clerk told me that she could not share that information,. She assured me that she would communicate my contact information and have them call me. Well that has now been 2 months ago, and after frequent phone calls to the cleaners and being told that 'someone' would call, the call never came. Brenda at the Woodward location was extremely pleasant to work with, however there is only so much that she can do. Let it be known that I used to use Wesch's years ago for my evening and ball gowns and they did impeccable work. I am not sure what has happened within their management team, but they are no better than the Drycleaning Express where each item is $1.95. Step the game up Wesch's and respond to your customers. read more

Very polite and courteous staff and my suit looks great too!

took my st john knit pants in for repair/new waistband. recieved back damaged with a piece of black material on outside of pant on one half of of the pant. immediately took back... 6 weeks later, get back with top all torn up/material shredding from seamstress undoing her work. manager said seamstress didnt know how to deal with this material! then why did she even work on it? then said perhaps in cleaning process --should have just given pants back to me and said out of her expertise....submitted a receipt for repair /refund at a different tailor to correct work. denied denied saying i brought pants in like that, etc etc. will never use this cleaners again! read more

Shirts laundered and pressed very well, but somewhat expensive at $2.65 per shirt. Service is indifferent bordering on rude. I stopped using them when they chose to dry clean two shirts instead of launder them and charge me higher dry cleaning prices. They claimed the shirts were dry cleaned because they were silk or didn't have a tag with care instructions. Upon review the shirts were clearly tagged 100% cotton like the other eight shirts in the order. They offered no apology or price adjustment. Instead they rudely asked if I wanted a note on my account that all shirts should be laundered. No need, I won't be back. read more

Hands down the BEST dry cleaner in Oakland County! Pricey? Yes. Worthy it? Absolutely! Everything comes back looking brand-new. Sweaters are folded over with tissue paper (LOVE that!), shirts & blouses are perfection. And if you need any mending, ask for Alfie! She's their on-site seamstress and she is FANTASTIC! I've ALWAYS been treated great by all the girls at the counter, asked if I needed help getting the clothes out to my car if I'm picking up a large order. I wouldn't trust my clothes to anyone else! Worth every penny. read more

I had the worst experience at this cleaners. I took a very expensive suit to get dry cleaned, which I've only worn twice (both times to weddings). I dropped it off, picked it up when they said it was ready and get home only to notice that there are four small holes in the pants. I took the suit back to show them the holes and was told that they will "investigate" the issue. I get a call a few days later saying that the holes are from insects eating away at the material of the pants, I asked how that could even be possible being that they holes are perfect circles. After having to argue this fact with the employer I was told that the pants would be sent to a "laboratory" for further investigating. Ten days later I receive a call from the manager telling me its confirmed, these holes are definitely from insects "bite marks." I repeatedly told her they are perfectly circular holes, how the hell can an insect eat away with this perfection?! After about an hour of the manager blowing me off, and refusing to provide adequate customer service, I let her know I will make sure I spread the word how horrible your establishment is. Sorry for the long post. read more