Customer service here is the worst they damaged my garment 5 months ago and the issue still hasn't…read morebeen resolved. Do not take your clothes here they will not be in good hands. And the manager Bryce is no help he has no care, to right a wrong that the company he represents created. I've tried going over his head but he will not give me a contact to his superiors but I will not stop here.

Best priced cleaners! Was sad when the Royal Oak location closed but I'm glad the Southfield…read morelocation is open and here to save the day!

Asked to get my suit rushed because of a wedding that I neglected to get taken care of earlier…read more Could not recommend this store more. Especially ryan who demonstrated the utmost professionalism by explaining no guarantees but he will do his best, and he did. This store is so lucky to have such a great team

I'm really disappointed with my experience at Tide Cleaners. They do not know how to properly press…read moremen's dress pants, the crease was uneven and looked sloppy, very disappointed! On top of that, several of my shirts that were supposed to be steamed/pressed were not done well at all. For a place that's supposed to specialize in this, the quality just isn't there. I've brought a lot of business here over time and gave them multiple chances, but unfortunately they still can't seem to get it right. I definitely won't be going back and would not recommend it. Surprised that Tide puts their name on this type of quality of work.

Very quick measurements and a successful and quick turnaround on my tailoring needs!…read more After purchasing my suit at Todd's next door, I came in here since I was fully dressed already to get measured for what needed to be tailored a bit. I needed my pants taken in and my sleeves of my jacket brought in a bit. Measurements were very quick and I was given a date of two weeks later. I was offered earlier but I was months out from the wedding so I was in no hurry. Someone before me needed their suit within the week so I hope I helped a bit by sending myself to the bottom of the list. When I picked it up, I was asked to go in through the Dry Cleaning entrance. I was given my suit, tried it on, and if I had any questions or concerns, to ask the woman working at the front desk. All fit perfectly so I packed it all back up and left. Great price too! I think I paid only $70 for an expert tailor job.

They were super quick with tailoring needs! Super friendly staff as well! We needed pants tailored…read moreby the following weekend (we bought the suit on a Friday) and they were done tailoring by Wednesday!

Absolutely delightful! The prices are extremely fair at this place and the service is great. I'm…read morealso all about supporting Asian business owners so I would highly recommend! Although I could not find another cleaner that could clean a suit within the week, this place was really great and prioritize me because of time crunch. They seem to really care about the customer and we're extremely communicative.

they wanted me to prepay because I didn't pick up my dry cleaning on time. I forgot about it but…read morethey could have called me. your account number is my number. The wife is nice the husband is a jerk, extremely unfriendly and their alternations is very over priced, $18 to have pants hemmed by a couple inches and they did not tell me the same price quoted that they charged me. Too many better dry cleaners to deal with this.

Amazing service, super friendly and great cleaning. Reasonably priced. Definitely recommended.read more

One of the best cleaners I've been too. Great prices all of the dry cleaning apparel is 30% off…read morewith great service.

poor service. lost clothing. staff is unfriendly and unhelpful. not worth the money, time or effort.read more

I had my dad's military flag got to us late and I need it pressed and steamed before his service…read more I went to 4-5 other cleaners before coming here. While nobody else would help me the woman at King Dry Cleaners went out of her way to get it to me in a few hours. This beautiful lady then was so passionate to not charge me because it was a flag for his country service I had to pay her. Please support these people. Not only are they beautiful people, the flag was done perfectly. Thank you again.

I always get the best experience with this cleaners the staff is always very thorough and let you…read moreknow what they can and cannot do before hand. and they always have it ready when they say they would. Price is good too.

They charged me $65 to remove dirt stains from 2 dresses. Both dress were returned to me with the…read moredirt stains still there.

After being referred to take my dress here I was extremely disappointed. I dropped my wedding dress…read moreoff in September and was told it would not be a priority item and would therefore not be ready until late December. Fine, I did not have a problem with that. Upon picking up my dress, there was very noticeable discoloration on my buttons on the dress. The owner reached out to me 5 days later with no real good explanation or solution. After I provided the idea of getting replacement buttons from the designer he said "well 99% of the time that's not possible". I went ahead and asked the shop I bought my dress from if I could anyway and I was indeed able to get replacement buttons. It's now February and buttons will not be in until May. I asked to pick up my dress and get reimbursed for the buttons and the replacement of them done by my seamstress who recommended them. They said okay - with no other compensation. I asked if they would do anything else for me and they did provide a credit of $100 on a $350+ service. When finalizing the reimbursement, they let me know they had already removed all the damaged buttons from my dress which really disappointed me. I picked up my dress and will be handling all the repairs on my own. It was disappointing I had to ask for and tell them what they should do without being offered anything from the beginning. If I would have preserved my dress I would have never seen this issue until decades down the road. If you preserve your dress with them I would make sure you inspect the dress after it is cleaned before you lock it up in a box. Will not return. They got 2 stars for prompt reply on communication.

Initially, I'll admit--I was impressed. The services, the organization, the professionalism--it all…read morelooked great. However, you really see the true colors of a business when you have a complaint. That's when things changed. Once I raised a concern, the friendliness disappeared. Instead of accountability, I was met with defensiveness and blame--all because I questioned the pricing of my garments. As a customer, I expected professionalism, not accusations. It's unfortunate, because we had planned to do a lot of business with them. We buy quality pieces and often choose to dry clean them to maintain their condition. That doesn't mean we're unwilling to pay--but we do expect fair pricing. We dropped off about 10 items--mostly dresses, pants, and shirts. No printed estimate was provided, but I received a text saying the total would be around $200. That seemed a bit higher than some other cleaners, but I accepted it. I was told when the items would be ready, and I even said there was no rush. I stood there as the employee inspected and accepted each item. Later, they pushed the pickup date, which didn't bother me. But when I arrived, the bill had jumped to over $300--$346 to be exact. I was shocked. These were standard items, all of which I've had dry cleaned before without this kind of pricing. I asked for a manager. I was told the owner wasn't in. Ironically, the "manager" was the same man who had been so warm and friendly during drop-off. Now, his tone was cold and dismissive--as if I was wrong for questioning the charges. Two dresses alone cost $100 to clean--$50 each. One had a few rhinestones, and the other had some sequins on the shoulder. Neither was stained and both had only been worn once. One of the dresses cost $20--they were now charging more than twice that just to clean it. The other was a vintage piece with a simple patch of sequins. Nothing complicated. Then there was my husband's silk Versace shirt. They charged more because it was Versace. I was told the name warranted a higher price. That made no sense. It's a silk shirt, and should be treated like any other silk garment. I've already paid for the name--I'm not paying for it again just to get it cleaned. What made it worse? My husband also dropped off a Limited Edition Robert Graham shirt--covered in beading and worth several hundred dollars more than the Versace shirt. Yet they charged less for that one because they didn't recognize the name. That's when we realized: they charge based on what they think they can get away with. The last straw? They charged $8 to clean a small polyester handkerchief. My husband was furious. He called to ask how they determine their pricing. Suddenly, the "manager" became the "owner"--or maybe he was pretending. Either way, he dodged the question and got snippy. One of my t-shirts was returned covered in white lint--it looked awful. Had I not checked it before getting home, I would've been even more upset. They expected nearly $400 from us and were willing to return something in that condition? Unacceptable. My husband told them we wouldn't be returning and that we'd be writing a review. A fair price for good service is fine--we're happy to pay for quality. But we will not be hijacked at the dry cleaner. That's just bad business.

This place is on and off. I've sent hundreds of items here and most were okay but recently had a…read morefew experiences that make me pause. I sent in a dress shirt and it came back shining. When I confronted them they did not take responsibility. I don't care if you do an amazing job 90% of the time, if you don't take responsibility when you mess up I can't come back.

One star because can't do zero ... order wasn't ready the day it was supposed to. Missing buttons…read moreand ruined items, we all understand stuff happens, but at least have the decency to mention something went wrong.and please, don't offer compensation if you don't really mean it.

I took my Fathers FAVORITE leather jacket here because of the good reviews…read more I dropped it off a month ago for cleaning. They said it was sent out and takes several weeks to get it back. I said that was fine. It has a rip in the lining. It was stated on the invoice to call me for the cost of repairing it. Having it a month seems long enough to get an estimate on repairing the lining. I called to find out if I could hear on the cost of repairing it, she said it's sent out and there is no way to contact them and ask. I asked if I could call them and ask how much for the repair. She said that there is no phone number. My fingers are crossed this has a good outcome.

Delays, lost clothing, and additional stains on shirts that were not there to being with. Staff is…read moreincompetent and they do not do a good job keeping track of items. Stay away.