I ordered a kids meal from here. They were pretty fast about getting the food but I ordered a frostie and they did not give it to me. The frostie was the main thing I wanted and the food overall wasn't that good. read more

Freshest food and most accurate fast food restaurant west of Framingham and trust me I've tried it all

Ordered mobile pickup. Didn't know I had to go up the drive through but they put the order together quickly anyways. Food is always consistent. Fresh fries, solid burgers and chicken sandwiches. Honestly not sure why people knock Wendy's. It's fast food, get it if you have a craving, don't expect fine dining. read more

So I stop by this place all the time and as always. The services really good. The staff is soon credibly nice. I have to always give them a shout out for doing such an amazing job. read more

We don't eat fast food often but Wendy's is in our upper tier of fast food when we do go. The kids like their nuggets a lot and their salads are good but this review is for the service of the crew working the night of 12/18/24. I brought my kids in the way home from shopping and the people working could not have been any nicer. It made the stop with my kids very enjoyable. read more

Flies everywhere and this location doesn't have a soda machine accessible for refills. Disappointed to say the least read more

Wendy's - Fast Food Near Me - Westborough, Massachusetts

This is what my "baconator" looks like! Unmelted cheese and ONE piece of bacon. I know around this time everyone is tired and wanting to go home, but this is just crazy. These people are getting paid, the least they can do is try to do a good job. Service on drive thru very impatient and even though they seem too tired to do their job, they seem to have much energy to give attitude. I don't know what it looks like inside but i did see some people cleaning through the window. Don't go there, just a waste of money. read more

Wendy's - Baconator Fries - Fast Food Near Me - Westborough, Massachusetts

mistakenly ordered a crispy chicken that came without chicken. when I went in yo get it corrected the manager , who appeared to be high.,started berating me. when I said nevermind and pushed the empty bun off the counter he threw it at me.,he then threatened to fight me , He punched out and followed me outside trying to get me to fight him. This is totally unacceptable in any store or situation. Him threatening me is assault. He should be fired immediately.!!!!! read more

The baconator was okay, the Fries where cold and I only got three good pulls off my large soda the rest was all ice.

Worst fucking service I've ever received. Made me wait 15 to 20 fucking minutes after paying in the drive through and the employees were just gossiping with each other. Then they make bullshit excuses saying that they don't have anyone but they were all lies. Then as I confronted them about it, one of them shows the fucking middle finger at me. I just left in anger. These workers are fucking clowns who don't deserve to have a job. Fuck this stupid Wendy's. Hope this Wendy's runs out of business soon read more

Wow that was bad. That wasn't worth it. Nothing about that was enjoyable. Not even eating it. I choked it down like it was an obligation I had since I was responsible for bringing it home. The girl with the short dyed red hair was rude. Like, I know you aren't passionate about your work, but what did I do to you? I hope you don't treat everyone like that, just the customers. Zero percent chance she cared enough to wash her hands tonight. The bun is stale and cold. Cold and kind of wet I think. The meat was fresh out a warming dish. But the cheese on it didn't melt. How does that happen? The french fries were soggy. Like they boiled them instead of deep frying. But boiled them in cold water. I wish they didn't give you so much food for $7. And now I wait for the inevitable cramps. And for my body to hit the "eject" button. read more

Drivethru is slower than molasses. Not run well at all. They call it fast Food... I could have gotten sit down restaurant food in the time it took drive-thru to get their act together tonight! read more

I've been food poisoned the last two times I ate here. Never had a problem with any other Wendy's establishments. I would avoid eating here. read more

This Wendy's location is a disgrace. They don't sell frosties. Multiple times I've ordered frosties using the app and when I get to the restaurant they tell me frosties are not available and they won't refund me my money. The food is always cold and stale, cheese on the burgers never melted because the food isn't even warm, the fries are always soggy. And all the employees are clearly on drugs. I've stopped going here. read more

How hard is it to get an order right? I figured I would try the Pub pretzel sandwich. Ordered Chicken. I get home, I have beef and all the onion crisp things were crumbs and not even on the sandwich. Its like they just sprinkled them on top. The sandwich was as if it was sitting there for a while. Never going there again when Chic filet is right next door. read more

MY mother ordered a soda water and was waiting ALL day for it. See she doesn't get out much, so I wanted to take her out to get a good soda water. Usually when people screw up her order she gets a sprite but somehow the soda water actually came out flat. I can't even fathom how anyone could receive a flat soda from a literal machine. my 86 year old mother has been crying the whole way home and I, as a person who generally doesn't enjoy sharing, have to watch her as she gulps down my root beer. Long story short she hasn't had a soda in 43 years so she's sitting in my car high as a kite sobbing her eyes out. Thanks Wendy's. read more

Worst Experience of my 48 year old life on 12/10/2019 at 10:00pm. To start, the staff are rude, crude, and apathetic. Asking "What you want?" on the drivethru speaker. I ordered a Spicy Chicken Sandwich and Chocolate Frosty, pretty simple. When I arrived at the window "All we got is Birthday Cake". Ok. Fine. I have no clue what that is, and would have expected vanilla or something. Whatever I'll take it. As I waited in the drivethru I noticed the floor had garbage all over and looked really dirty. After about 5 minutes of waiting, the 3rd employee came to the window and let me know it would take "12 minutes to make a spicy chicken sandwhich". I was like "OK" with this, but it did blow my mind. I mean, I can take frozen chicken out of my fridge, defrost it and fry it in about 12 minutes. WTF are they doing? BUT, I'm here now, I paid about 5 minutes ago, so what's another 12. They eventually suggested I take a Homestyle Chicken (whatever that is). I agreed and was on my way. I live 5 minutes from the Westboro Wendys. When I got home, I opened my sandwich to find it was some type of "Jalapeno" sandwhich with onion rings, and some kind of sauce. Here's the kicker.... It was cold. Really cold. It appeared, in my opinion, to have been sitting around for a couple hours. The cheese that was on it was dry and cracked. I tried to eat it, but the thing just plain grossed me out. The thought of this sandwhich still makes me sick to this day. Fast forward 2 days later, I went to Chik-Fil-A in the same parking lot, and had the exact OPPOSITE experience. I tried to contact Wendy's Corporate, but never got a response. I will obviously never eat here again, and tell every single person I meet my story. read more

If you have a coupon ONLY get the coupon these people straight up just stole from me. Told them about the coupon they told me to show the guy the coupon, he didn't punch it in. The total seemed suspicious so I asked for a receipt he said next window they'd give me one. This was a lie, I received no receipt. They did not count the coupon, because they didn't give the receipt my only recourse is to warn others on Yelp. These employees straight up steal from you with a smile. And they got my order wrong. In what way is a pub burger the same as a Dave's double, perhaps one of the worst burgers. Seriously what the hell as wrong with Wendy's how bout you pay people a descent wage so they don't suck and steal from customers. Maybe you pay who can actually do the damn job correctly. read more

I recently decided to re-visit the merits of the big 3 chain burger joints to see where they fit in among my burger pantheon. I haven't been to a Wendy's in 5-6 years, but it was always my favorite of the major fast food chains so I figured I'd start here. Man I hope the others are better. Either my tastes have changed substantially or Wendy's went downhill. I went with a double cheeseburger and small fries and it was a total grease bomb, which is fine sometimes, but this was the worst burger I've had in a long time. I don't mind a messy burger, but I can only describe this thing as slippery, which is not an adjective I would generally use to describe a good sandwich. It wasn't even all that flavorful, the main flavor being generic burger grease, mayo, and ketchup. I never really liked Wendy's fries, and now I remember why. They're mostly limp and bland. I guess they work as a ketchup vehicle, but I don't like ketchup that much. This meal (sans drink) is about half the calories a fully grown man should consume in a day. While it's a bit cheaper than the "better burger" chains or a sit down restaurant, its not worth the inevitable listlessness that comes from eating a greasy cheeseburger since the act of eating it is also unpleasant. read more

As fast food burger chains go Wendy's "differential" has been the square burger. In terms of burger I have a preference for them now over the other 2 majors as I grew older. I've ended up coming here more frequently since my kid prefers them to the other 2 burger chains. As Wendy's go this place is fine. Decore is dated and could probably use an overall refresh, but who honestly come to Wendy's for the atmosphere. I've had a number of their burgers here and they all turned out fine. Their fries have actually grown on me, so it isn't all that bad. Service is usually pretty quick, and they don't mess up the order so that's good. I'm seriously writing a review on a Wendy's... what more do you want? As far as Wendy's would go, I would give this a 3 star for a fast food Wendy's; however I have to consider that given what other burger restaurants are out there, and is Wendy's really ever any better than a meh? read more

We recently stopped at this Wendy's location after shopping in the area, and I have to say that the service was great and the food was delicious as well. We went to the drive-thru and didn't wait for more than a few seconds before we were served. From the moment we ordered to the time we pulled out, it was less than 2 minutes. Talk about fast food! The staff here was really polite and really precise. This has to be one of the best Wendy's locations I have been to in a long time! read more

I cringe every time I pull in here and see the long line for the drive thru. Yet every time I stop here, I am rewarded with a fast, friendly staff that gets me out with very little wait at all, and an accurate order. I don't know what they're doing, but keep up the good work. read more

Wendy's - the front of the restaurant - Fast Food Near Me - Westborough, Massachusetts

Basically we ordered our food in and everything was correct but it was ice cold, which my mother happened to have a problem with. No big deal, we figured we'd wait to have it made fresh hopefully without any issue. The manager was awful. When she went up to request that nicely, the manager happened to treat the situation like and act like a child, and bickered and argued about the ACTUAL TEMPERATURE of the food, and made a whole five minute issue about it. Was completely rude and one of the most ignorant and annoying human beings ever. Proceeded to touch the food and say it wasn't, when it wasn't even luke warm and sitting there (like why? Just make no issue of it for f*** sakes). Then said "no matter how we make it it will be like this" (now that sounds like a "you" kind of problem, doesn't it?- also just has a poor reflection of your restaurant). They made it again and it was much better, just as it should have been and is at other locations. Needless to say I'll be leaving this Wendy's in the gutter, where you'll find the managers attitude and personality. If you're treating your customers like children/your overworked employees, then you shouldn't be a manager at all. The sorrow I feel for the employees empathetically is greater than or equal to the anger i feel towards a totally stubborn and obstinate leader read more

This wendys is totally disgusting, every time i have been there. Got a grill chicken sandwich, it was shriveled up, over cooked, French fries were cold and old, the coke was the only good thing, never going back there. Would not recommend this wendys.. read more

Good flavor. Quick. Clean. Very convent location. Drive thru open till late night. sufficient parking. Lenient on the extra sauce, asked me if I would like extra sauces. read more

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This is the BEST Wendy's experience i have ever had. My mom and I came hear for lunch today. All of the staff welcomed me I felt like a very important person lol. They helped me with suggestions because I didn't know what to get. They even came over and asked how every thing was. LOVE this place. All Wendy's should follow suit. Speed of fast food...service of a sit down restraunt. Also i was nice and warm which is a rare thing in the winter. read more

On a rainy Monday evening, we opted for Wendy's. Having seen the new advertisements for the jacked-up double bacon junior cheeseburger, we were down right giddy with anticipation. It was not to be! The drive-thru line was very, very long. My husband elected to go inside to place a to-go order. He waited for quite some time and was finally asked, "Are you all set?" He hadn't even ordered! The main items, three hamburgers, in the order were completely incorrect. The receipt indicated the items that were ordered were correct but the order I received, did not contain any of the items. I always go to Wendy's for the chili. Thankfully, the two sides ordered were correct. However, the 3 burgers were not only incorrect (one should have had extra pickles; it didn't. One, no tomato; it had tomato. The deluxe cheeseburger was anything but deluxe!) The worst part was the burger patties were so overcooked and dry, that they were inedible. Hockey pucks contain more moisture and juiciness than these sad, tough squares. The slogan. "Never frozen" was no consolation. After one bite, I felt as if I was spitting sawdust! It appeared as if a visually-impaired worker (no disrespect) had put the burgers together! Ingredients were "thrown" on the bun without any care or thought. I completed a very extensive evaluation survey last night after I cleared my throat. I always give management a chance to address unsatisfactory concerns. Now, 24 hours later, I heard nothing.....crickets.....crickets. Given the recent advertising promotion of the JBC, we sought out Wendy's as a great option on a rainy Monday night. Big, big mistake. In such a competitive market, Wendy's, at least the one in Westborough, MA, better step up its game or the "For Lease" sign will be the next advertisement at the location. read more

I regularly stop here for lunch as it's close to my workplace, generally the drive-through service is fast and friendly, although they do occasionally make minor mistakes to the order (I had a side salad and they forgot to include dressing) so you may want to take a quick look in the bag to make sure everything is there before driving off. read more

Stopped by for a quick lunch. This review and five stars are dedicated to one employee that we encountered. I believe her name was Carmen. She is such a hard worker, she runs the show over at this location. She was so friendly to the elderly people there, asked our table how we were doing, and was holding the door open for some other elderly customers. DEFINITELY did not expect to see this level at customer service at Wendy's. She is truly a class act and deserves some recognition. She did not have to go out of her way to be friendly to every customer the way she did. read more

Good food but the guy doing the drive thru window was on his phone and only gave me 3 nuggets. Shame!

The Wendy bird can definitely bring this lost boy home. If you haven't eaten here then you're doing life wrong,l and if you give this place less thank five stars your a real Captain Hook!! Come here every day expecting below average food and every day I'm treated to some notch dining. Their food is more magical than never land, that's for not cutting any corners Wendy bird!!!!! read more

This was so nasty. Saw the employee at the register touching money then making food with out gloves or washing his hands. So gross never going back . read more

A standard Wendy's, I've only been once but the staff was nice enough and the food solid. I can only imagine that 6 days a week their attendance is severely reduced by the very near by Chick-fil-A but they've got Sundays! read more

The most disgusting wendys I have ever been in it looks so dirty and smells we just walked in for a minute and left. The back where they cook looked nasty to. Just go to Chic Fil A next door. read more

Found a disgusting "foreign object" in my fries and Wendy's never even told me the outcome of their investigation. Will never go to Wendy's again! read more