I seldom give a 4-star rating to a fast food restaurant but this location deserves a 4-star solely based on outstanding customer service. The restaurant was slammed but the lady taking orders, DAWN, was positively upbeat and pleased. Dave Thomas would have been pleased with her customer service. Food served fairly quickly and hot. It was what you'd expect from Wendy's. read more

TL;DR - Friendly staff; unable to make orders correctly This is not an ADA Accessible location Drive thru is cumbersome Video boards old and failed lighting Speaker is hard to hear Order options vary by time of day Staff is unclear on how to prepare meals Staff unable to make meals with allergies stated Staff is unconcerned with time to service or quality of food However, staff is very friendly and able to speak of their favorite Disney movies, coffee frosty drinks, and other topics - just not anything to which they're doing at Wendy's Multiple visits have led to multiple errors Best advice - drive up the highway to the next location and avoid at all costs read more

This is the worst restaurant in the Tristate I have given them try after try to get simple orders correct and they just can't and it is obliviously the managers at fault as the order takers are getting things right Today marks the fifth and last time I will ever use this place. Simple simple orders Two bacon cheeseburger biggie bags What do we get? Two biggie bags with plain hamburgers and spicy nuggets so Hot my 12 year old started screaming When I called the restaurant all I got was sweetie this and sweetie that What ever happened to professional actions from people? Nobody wants to be called sweetie or babe or whatever by some stranger . It's just plain rude And help needs a no stars option read more

Ever since they tore down the old building and built this new one, it has become my favorite Wendy's. The staff is super friendly and many now know me by name. They always get my orders right and the food is good and fresh. read more

Wendy's - Dining area - Burgers Near Me - Walton, Kentucky

I eat breakfast there almost everyday.food is much better than the competition.the employees are always welcoming. As an added benefit, as a senior, you get free drink. read more

Gave my friend food poisoning on 8/10/25. I ate the baconator and was fine, she had a dave's single with lettuce and tomato and was sick all the next day. read more

Service was nice at the counter, but they completely screwed up every single sandwich we ordered.

If you want to talk about great customer service and FAST, this Wendy's is top notch. I'm bringing a group from TX for travel and we stop here. The way they handled my group was amazing. Each items bagged and done correctly. I can't remember the Manager name but she was very friendly. Food was good and fresh. Not one issue with the food or establishment. read more

This was our first and only time we'll visit this location. We stopped before a concert and we wanted to try the new strawberry frosty. (They were out) When we walked in the GM was yelling at about 12 employees. (Very unprofessional) She was going off about a customer who was upset about how long it took to get his burger. She did not seem to care about the customers at all. Then after waiting for our burgers I started to see why she was yelling. We asked for one our burgers to be w/o cheese and of course there was cheese on both. Our fries were cold and old. The nuggets both looked and tasted a day old. The coke machine in the lobby was out of every flavor but diets. I will say 90% of the staff were teenagers but this is a poorly run restaurant. Zero stars. Never again. Never. read more

Slow drive thru to the point of being painful. Order was completely wrong. New building, but apparently not new personnel.

Over $100 online order they forgot son of baconator and fries then a double cheeseburger and fries had to go back through and they told me they made it and manager claims she didn't forget anything and still made me pay for it a 2nd time horrible customer service and don't want to own up to their own mistakes!!!! Don't recommend read more

They got it going on here ordered and sat down no problem The 4 for $4 is a great deal read more

Wendy's - Sitting inside looking outside-snow in forecast - Burgers Near Me - Walton, Kentucky

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The is the worst Wendy's I've ever been to. It was dirty and smelled of oil that hasn't been changed in who knows how long. Had to take food back twice to get fresh food. Advertises WiFi but doesn't have it. Not worth visiting!! read more

Stay away from this Wendy's. The food is totally disgusting and the employees don't care. I spent $18 and got cold, tasteless fries and the Big Bacon burger was a JOKE. The service is slow and the food is worse. Avoid at all costs. At least at the Micky D's across the street you'll get good service and good food. I used to like Wendy's better, but this location will make you change your mind real quick. It's just gross and I've given them more than one chance. Good riddance. Never again. read more

Not sure if this Wendy's location is under new management or what, but it is SO MUCH BETTER. Drive thru is always fast now, and food is always exactly as ordered. Very glad to see they turned this location around! read more

Great service.... Very fast..... The manager was very helpful. Thanks Kerri...!!!! read more

We were waiting more than 15 minutes to get our food , I saw 6 people working, very slow, you should hire real people who likes to work

It's not even worth a one star but I had to put something ..... Very dirty place and food was awful... Trash cans over flowing and bathrooms were very dirty.... Keep going Burger King on other side of interstate..... read more

My husband and I were heading down to Lexington and decided to drive through for a small snack. We we placed our order and committed the number one faux pas and didn't check our bag. I called back and asked to speak to the manager and she gave me her name as Harley. Which is a bike not a name to me but anyway. I explained our situation and she then asked if we lived close by or if we wanted to come back through. I told her we are traveling and wouldn't be back by. So she then said well she couldn't send food items through the mail, so she couldn't do anything. I said instead of mailing a food item why not mail a coupon instead. She said she didn't have any at this time and then proceeded to hang up. Of course now I have made a commitment to this complaint so I called back. I once again asked for the manager and she said she was. I asked whom her head manager was and she said Sandy. Okay making progress. I asked her when her head manager would be in, she then proceeded to hang up again. Now there wasn't anything wrong with the food, minus a item we were missing. But the lack of common sense from the manager whom stated she couldn't send food through the mail, well that deserves a comment here. Whomever is in charge of this restaurant, you may consider training your employees not to have a Frosty attitude. read more

We stopped here to get dinner quickly because we were traveling home. It ended up being over 30 minutes before we got our food. There were at least 10 other people in line and the drive thru was wrapped. During all of this a manager decided to leave for her break. By the time we got our food it wasn't even fresh AND no one apologized for the wait. Also, the trash cans were overflowing, the bathroom was gross, and it smelled like horses. It was an extremely frustrating experience. Do not go to this Wendy's. read more