Could this location be under new management or ownership? the food does not taste the same, nor is it hot like fresh seems thrown together pretty fast like it's been sitting under a heat lamp. I have been 2 times in the last 2 weeks and just pulled right up to order with no cars and no customers inside. Prices are ridiculous as well for the amount of food you get. I will try 1 more time but 3rd strike and you are out!! read more

First time to this location. Orders on the app and came on TMobile Tuesday for the special. Placing the order was a breeze. Wendy's sign was missing the Y and S. . Walked into an empty dining room. Not one customer but I think there were cars in the drive through. I was stared down as if people don't normal walk in. When asked what I wanted, I said that I was picking up a mobile order. She checked a bag that was sitting n the counter and then checked the tickets and ripped it off and said "it will just be a minute." Interesting since I selected the pick up time and the order wasn't even picked up by the staff. The cheeseburger was good but service was questionable. May need to go to a different location in the future. Ok, bye. read more

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Look, the food is fine and to me, Wendy's probably the better fast food chain compared to the others. The only thing i have an issue with is the ability to follow request. I appreciate them remaking my order, but if i had not eaten there, i would've been pretty disappointed and hungry. The spot is clean and spacious. Decent amount of parking that is shared with other shops. read more

Wendy's - Fries - Fast Food Near Me - Torrance, California

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Unfortunately, the employees here often seem upset and rude. It creates a negative environment and impacts the experience for customers who come in with a positive attitude. Improving customer service and hiring staff who are more welcoming would make a big difference. read more

I went through the drive through last night and ordered a spicy chicken sandwich meal. There were cars in front of me but the line went pretty quickly. It was 6:30 at night so it was fairly busy. The staff were professional and fairly polite. When I got my food, it was very hot (which I assume means it was freshly made). I ate my fries first before they got cold. They were terrific. Then I ate my sandwich. It was delicious. It was a great experience. read more

Got the code burger. Absolutely gross. I ordered online...when I went to pick ul they told me to wait I'm parking lot. Took about 7mins. So they had to make it. I tthought it would be hot n ggood b/c it's fresh...nope, it was overpriced, no thickness, soggy yellow lettuce edge, etc. I didnt even eat all of it as it was like cardboard. I remember when this tasted good. I may try another location... read more

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Came to this location for a quick dinner. Food was good but service is extremely disappointing the young person that took my order was more than rude and insulting simply because she was to distracted to hear my order correctly. Be advised don't come here if she's working read more

The most shittiest customer service is given here ! The manager named Cindy ! Just has no kind of professionalism and doesn't know how to give respect to customer and the employee who was hiding yesterday night around 11:30pm when the apple maps clearly say they're open until 1am , i don't understand how hard it was just putting a sign that you're actually closed or better yet confront customer face to face and say you're closed and not ignore them. Yesterday night around 11:30pm my boyfriend and i had made a quick stop to pick up our Uber eats order again if you guys are closed you should know how to manage uber eats orders on your end that way when other people have ordered they wouldn't have to cancel. It was strangely odd to begin with when we pulled up into the drive thru and we heard the machine say "how can i help you " and had us waiting 3 whole minutes? So we pulled into the window to see if there was someone there which there was , keep in mind there was this man in front of us with his wife also concerned if we were just getting ignored ? Music began getting louder the man had left and pulled into the drive thru again which now he was behind us and he was trying to get the person who was in theres attention like said just say you're fucking closed? The man with his wife were knocking on the window and nothing ? They need to really fix their hours because apple maps doesn't say they're closed at 11. The moment i knocked on the window to try and get the woman's attention she peaked her head out and hid so fast as if i didn't see her instantly IGNORED ! This is insane i saw orders from others on their screen and they just were not getting made at all . I left upsettingly whatever I'm not going to make a big deal about it , I'll come back tomorrow i told myself and maybe i can probably speak to the manager maybe to get more info of exactly whats going on , and people might think I'm just trying to get a free meal I'm not . keep the meal and the food . The service received is not okay ! I walked into the store and there was a woman with a hijab on i asked her can i speak to the manager? She said yes and she called the manager to come to me which just by the look her tone was horrible . Her names Cindy . The woman says they want to talk to you and she lifted her headset and said "CaN i HeLp YoU?" Just such an attitude if you're the manager and you're in charge of employees shit behavior and you believe it's okay when it's unacceptable. So then she comes up to me on the register where shes face to face with me and i asked her politely " hey yesterday were you guys closed around 11:30pm ? " she responded "we close everyday at 11pm" With such a stupid tone and attitude wtf is this woman okay ? And i said "I'm sorry but the problem is that i had came yesterday and i had came to pick up my order and there was someone of your employees just ignoring customers? " and she continues to say "no we close at 11 and if its 11:30 we are cleaning up and we are getting ready to leave?" I have never felt so disrespected especially when it comes from the manager itself . Thats money i'm never going to get back ! I replied to her with "i was able to cancel it and all but maybe you guys should update your hours on the apple maps because many people in line yesterday were also upset , and just getting ignored is not okay . She responded "well if you ordered on uber eats thats a problem you need to fix with them not us ?" Excuse me ? So she began to walk outside to the lobby and walks me to the door and says "see we close everyday at 11pm " pointing at the sign with her finger tapping on door " i was beginning to get extremely frustrated with the way this so called manager was expressing herself towards me my boyfriend had said to her "that sign says 11am not pm" he's right it did say am and she looked at it and said nothing not even sympathy nor an apology for this inconvenience anything to try and having a customer leave satisfied. My boyfriend said that then she said "oh seems we have to change that" she walks back to where we began speaking by the register and tries to pull up evidence that they close at 11. I said to her "that isn't apple maps " and she kept putting her phone in my face saying "BUT IT STILL SAYS WE CLOSE AT 11" i was too chill for this because no way in hell would i ever let no one talk to me like I'm such a broke hungry person. Fully disrespectful! I cut her off and said "you as the manager you're very disrespectful and not helpful whats so ever i asked if she had the corporate number she said "go online and look for it." I said give me your name she said Cindy . IF YOU'RE THINKING ABOUT COMING HERE DON'T DO IT THEY DON'T CARE ABOUT YOU ! Their business is sinking clearly with these reviews which i wish i should've checked before i even ordered . It's these type of people who ruin a business and why many fail. read more

I haven't been to this establishment for years. Just didn't have time even though I normally use the drive thru. The food is just as I remember it, quick, filling, and delicious. The staff work as a team to provide a quick service especially for people like me on the go. Can't comment on the ambiance since I didn't go inside, but the employees work together to provide an excellent service. read more

These people are rude and incompetent. They tried to keep my credit card. They didn't give it back in the drive through and ignored me as I tried to wave them down for it. Luckily, I remembered my card and when the woman handed it to me, she didn't even apologize for keeping my card. NOT cool read more

One star is Too much honestly.. I felt like the first time this happened it's one of those alright simple mistake let it slide. Second time around it's just VERY poor customer service & drive thru. Not sure what's so hard about a few orders of chicken nuggets and a chicken sandwich that was forgotten and it's $4 ish bucks. You get home and look forward to it and it's not there. Our mistake for not checking like we always do but as a drive thru you Should check to see that the order is correct and everything is there. I know there are some hardworking people out there and drive thru can be hard at times but when you're the only one there " why can't the order be fulfilled correctly"...? You just have to make sure the whole order is there and that the food is warm ya know. Not sure it's worth coming here anymore for that late night craving I'll just have cereal next time. * for those doing drive thru next time take a few seconds and make sure what you ordered is there. read more

Don't offer rewards if you're not going to give people their product they take your points but you don't receive the food that is your reward and I asked that women if my burger was in the order and she lied and said yes the fat cow is probably eating my burger right now read more

This wendys has gone down hill. Spicy chicken sandwiches had chicken likely 8 hrs old. Dry and tough. They aren't cheap either. Will not go back. read more

Actually cooking your French fries, clean the restaurant. We walked in and there was trash on tables and the floors have old food and trash laying everywhere. read more

Wendy's - Uncooked french frie - Fast Food Near Me - Torrance, California

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It feels weird leaving a great review for a standard fast food place, but I guess if we're going to leave poor reviews when we have a complaint, it's only fair to balance it out. Anyways, I've been here several times and everything has gone seemlessly. Drive-thru mobile order? Boom, done. Pickup inside? Same. Never gotten my order wrong. Always quick and friendly. Oh, and it's actually really nice on the inside. Super clean, high ceilings, fake fireplace with seating area even, haha. read more

Just tried to eat the fish sandwich and it was a salt bomb. The breading was way thicker than the very thin piece of salted fish and the breading was hard and chewy. I think the fish patty was cooked hours ago and left in a warming box. One thin piece of lettuce, 2 pickle slices, some white stuff supposedly their tartar sauce..yuck..and a slice of cheese in between a soggy bun. Worst fish sandwich I ever ate. I tossed it out after trying 3 bites... A wasted $7.91!! I had to put 1 star since there was no way to give it a minus score. read more

Torrance Food Crawl #403 The food experience at large take-out chains is usually not that different from one restaurant to another. This Wendy's outlet is no exception. There was a time some decades ago when I thought Wendy's was head-and-shoulders better than the competition, but with the passing years, the difference has become less and less. Wendy's use of square hamburger patties is one of their signature differences. It doesn't make the burgers any better, but it's a small novelty. I've always liked Wendy's burgers. Even though they use patties not that different from other chains, they somehow seem better tasting, or juicier than those at other chains. (4/5) Like other chains, Wendy's mixes up their menu occasionally. For example, they have some healthy choices, like salads. Nothing special, but good for a change of pace. (3/5) The French Fries are good (4/5), and can just be a stand-alone item, or made part of something more substantial like Baconator Fries (with bacon and cheese). (3/5) The breakfast menu has been expanded with several variations of biscuits and croissants, with eggs, sausage, chicken, honey, and Swiss cheese. (3/5) read more

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I asked for 2 $5 biggie bag and the rude cashier said nothing and charged me $16. Rude staffs were popping something in the kitchen that sounded like fireworks. My kids kept asking me what that loud popping sound is, so I tell them the staffs were playing fireworks from 4th of July. Also the rude staffs were speaking loudly in the kitchen while we were dining in the restaurant. I have no idea what they were talking about because I do not speak the language they were speaking. I swear never eat at Wendy's again. Tiny little sandwiches and dry rubbery chicken nuggets. Yuck. read more

Fast food very good square burgers. Juicy burgers with flavor. You can get a good chicken sandwich and others but if it's hamburger you're after, go with Dave's Single or Double. Automatically comes with all the topping so if there's something you don't care for, make sure to tell them (like no mayo). Also, they come with cheese so if you don't want that, say so up front. Nice location and still on the new side. Fast drive thru. I've only experienced good service. read more

Wendy's - Fast Food Near Me - Torrance, California

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Wendy's in general is always a gamble. This location seems to be a little better than the one on torrance blvd, but you still might get a cold burger or nasty soda from time to time (every wendy's seems to struggle with soda). Most of the people working are friendly except for one girl who mad dogs you when she hands you your food lol. Maybe it's the "genz z stare" but whatever it is it's awkward. Guess I'm getting old! read more

Wendys is the best! Slightly higher in price than other fast food burger places, but you pay for the quality of the food and customer service. I haven't been to a Wendy's where they forgot something or the food was cold. This last time was no exception. I love the breakfast potatoes! The seasoning is great and they are just the right amount of crispness. The coffee is good and the sandwiches are great as well. With the $3 choose your combo you can't go wrong! These guys are great! read more

I don't think I would recommend this place to anyone! Giving this place one star honestly, is too much. If I could go negative, I would. The food was overpriced. When I drove off, I realized something was not made correctly. So I came back. The person working here had the worst attitude. Judging by all the other reviews, I can see here that I'm not the only one. I honeslty would not recommend the place to anyone! it was dirty too. Avoid it. read more

First time ever eating Wendy's! This location is relatively new and the interior is clean and modern. I have never been to a Wendy's before so it was a first for me. The combo prices were around $8-$10. Not cheap but also priced similarly to Carl's Jr. and Mcdonald's. I got their Jr cheese burger, fries, and iced coffee. The burger tastes really great here. French fries were good. The iced coffee was alright. I would definitely come back for more of their burgers! read more

They gave me a cold biggie bag, I've work at a fast food restaurant before and I can tell you those fries had to be sitting there for 10 mins or so before they served it to me. They were rude and inconsiderate anyways. Don't bother going! read more

This used to be the best Wendy's location. Idk what changed but I went to this location twice this week and each time was horrible. Their fries used to always be fresh and crisp now it's always soggy and old. AND THERE WERE TWO HAIR STRANDS IN MY FRIES. Curly hair that does not belong to me cause I have pin straight hair. And they always mess up my order. I asked for regular nuggets and they gave me spicy nuggets. What if I was allergic to spice???? Not to mention The nuggets were cold and soggy. Hope they get better hygiene at the minimum and be more attentive to orders. read more

Wendy's - Hair from my fries - Fast Food Near Me - Torrance, California

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Wow! I just got my food, and had to park somewhere to write this because I'm so appalled lol. I was in line for the drive through and no one answered at the menu to take my order. After about three minutes I thought that maybe it was broken and I needed to order at the cashier. Well the person at front cut me off when I trying to tell her what happened and that if it was ok to order with her. She gave me my food with the nastiest scowl. I worked in fast food, and I understand that it can be challenging to apply customer service if customers are rude or if your having a bad day. But it does not excuse employees to think they can act childish and unprofessional. I was kind and patient and I was more than willing to park out front and walk in to pick up. With the look she gave me I'm afraid to eat my food. People with that kinda attitude tamper with your food if you know what I mean. I know it's fast food, but that does not mean you need to be rude to someone that literally was just asking a question. Management- train your staff with some customer service training because next time the customer she does that too May not be as nice and make a scene. The person who charged my card and gave me the rude attitude was Alyssa. read more

Wendy's - This cashier has a bad attitude - Fast Food Near Me - Torrance, California

worst Wendy's ever people are so so so so very rude and disrespectful. The food was super super cold The employees have no determination like put some effort into ur job ur making 22 a hour which isn't terrible. Never ever going to this Wendy's again the workers piss me off so much like put some effort in making ur customers feel good put on a fake smile or something 0 stars read more

The customer service here was not that great. I took my son through the drive through to grab some late lunch. The girl at the window taking the money was not friendly at all. I will say the guy at the window giving the food out was really nice. My son mentioned that the food tasted pretty good. read more

If I can give this place 0 star I would. The worse customer service I've ever experienced! I've had some bad ones but yall took #1. Drive through was slow, service suck! Food was old and cold, especially the burger and fries. Feels like they kept it outside and just reheated it. This place should close down or fire all the employees. Health inspections should visit this place and Wendy's area manager. read more

Wendy's - Bought this tonight at this location. Service sucks! - Fast Food Near Me - Torrance, California

[Review #504] 2020 Yelp 100 Challenge (5/100) It's been just over 3 years since the closure of El Paso Cantina, & this location has been replaced by Wendy's. The restaurant sits on the corner of busy Sepulveda Blvd. & Pennsylvania Ave. so there's probably going to be a lot of drive-thru traffic. We dropped by on Thursday night, & the line for drive-thru rivals In & Out's. Whoa! :-O This location is current with today's consumers in mind, offering 2 electric stations with 1 doubling as a handicap parking spot. I'm not sure if this was a smart decision. It's smaller than the Torrance Blvd. location (remember all that space from El Paso Cantina?), but has a sizable parking lot similar to its sister. There's 14 tables, including 1 by fireplace, 2 booths, & counter seating with 12 stools. I think they should have built a larger restaurant instead of having all those parking spaces, because if the lot's full there won't be enough seats in the restaurant. One of best value meal deals has increased in price (about a year ago?), it's not longer 4 for $4, but 4 for $5... still a pretty good deal. H (now 9-1/2 YO) has outgrown the kids' meal because it no longer satisfies her hunger, so she got a 4 for $5: JR. BACON CHEESEBURGER, 4-PIECE CHICKEN NUGGETS, FRIES, & FOUNTAIN DRINK. Her 4 YO l'il bro enjoyed a Kids' Meal: 4-PIECES CHICKEN NUGGETS, FRIES, & MILK that comes with a Transformers toy. Another change & for the better is the elimination of a kid-size Frosty with a kids' meal, though that extra item did help fill up H. It would be nice if they offered something healthy such as fruit or a yogurt stick like their competition. Service seemed a bit slower in comparison to its other locations; still in its soft opening phase, hopefully the kinks get worked out. It's now CA law that you need to request for a straw, this Wendy's simplifies the process by leaving a small container of straws by the order counter to expedite the process instead of placing them in the typical spot by the soda fountain. H likes the newer Coke Freestyle Machine for the larger variety of soda/drink options. It figures. Maybe that's why she opt out of the kids' meal because milk is not a standard option. (eyes rolling)ヽ(ヅ)ノ Wendy's is one of the kids' fav burger joints so we're actually happy for them to settle here in our backyard. Recommended: 4 for $5 (Jr. Bacon Cheeseburger or Crispy Chicken Sandwich), Bacon Jalapeño Cheeseburger, S'Awesome Bacon Cheeseburger, Asiago Ranch Chicken Club, Homestyle Chicken Sandwich, Southwest Avocado Chicken Salad, Fries. read more

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Went here on a Tuesday before going home...thought they were open for inside orders but as of now it's just drive thru. Drive thru ordering wasn't that bad it's the waiting for the order which was a tad bit longer than usual, no biggie. Too bad I wasn't able to take pictures of what we ordered which was the $5 dollar deal and a double combo and a single double sandwich. Maybe it's the pandemic or maybe it has been awhile since we ate at Wendy's but the burgers were puny from the last time I remember. Oh well it was ok for a quick dinner. read more

Ordered through Uber eats and I ordered a large chocolate frosty and a jr. dreamsicle frosty and both of them were vanilla!!! How do you get that wrong? Really? And then I called your store twice and no one answers! Horrible customer service!!! I give you 0 stars!!!!! read more

Wendy's - Does this look like a chocolate and dreamsicle frosty to you? - Fast Food Near Me - Torrance, California

Can't rate it, 5 cars deep at 8ish, got me driving off read more

Wendy's - Menu as of 12-19-20 - Fast Food Near Me - Torrance, California

Employees are rude and never nice. Burgers are out of this world however. I wish they could hire people that are at least cordial.

Be careful with this location when ordering Frosty's! We ordered two and had to drink them because they were watered down and soupy. Please be better! read more

Do people even ready fast food reviews? Regardless, ordered a baconator meal for $18. Once i was done ordering, it was literally ready within 1 minute. Didnt even get to sit down. The "baconator" had like 3 strips of bacon. They probably microwave their meat. Aint no way its ready that fast. Never comin back here again read more

What you see on the breakfast menu, is not what you're going to receive. It's a lot SMALLER! It's almost like false advertisement. The only saving grace of this Wendy's was the charming attitude and great service from the young manager on duty. She was a delight to talk to, otherwise I would have gave this location 2 stars. read more

Love coming to this Wendy's location for the past three years never had a problem except today, July 17,2024. Ordered from the two for three dollar menu had a sausage biscuit and seasoned fry. The sausage biscuit was very delicious as usual, but the fries were extremely old and hard very unusual for this place. All I ask is please watch the food as it is prepared. read more

So we haven't returned here since our last lame 1-star visit about a year ago. I decided to try Wendy's again because of the "New and Improved Fries" that are supposed to be crispy. We'll, guess what. Total fail. The fries are no different and I feel like suing Wendy's for false advertising. read more

Wendy's - Fries were undercooked. All limp and soggy. - Fast Food Near Me - Torrance, California

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The incompetence here is... astounding. They don't know how to use their system. They don't know how to use the coupons. They scan your coupons and then the price doesn't change... They don't understand what you're saying at the order box. We repeated our order three times, and ironically it was still wrong at the window. Your district or regional managers need to visit this store and re-educate these employees on the bare minimum needed to get orders correct. Someone, please help these employees understand how to run a fast food restaurant. It's fast food... not rocket science. read more