They have been bragging about their wonderful fries on TV. When I received mine, they had been sitting on a tray for 5 minutes and were cold and soggy. Please time your service so that the burger and fries come out at the same time. The burger was decent, with cold crispy lettuce, but the buns have too much sugar in them. The meat is dry and overcooked. Not worth the $10 price of a combo. I used to love Wendy's but they have gone downhill. The dining area was clean. Servers had no personality. read more

Nothing kids run that place. Worst customer service ever they are always out of anything you order I gave it 1 star but it's a zero they need to close down read more

Ordered a jr cheeseburger deluxe, no cheese. That means I wanted everything except the cheese. I got what looked to be the size of a slider, nothing but ketchup and the bun. It's not that hard people. Is reading even a requirement for these places anymore? read more

Drive thru needs to do a better job for a Monday night especially a slow night I had pull to the front and wait for my food I waited at least fifteen minutes and they still got my ordered wrong had to spend another few minutes going inside to get it corrected. read more

Bad service from the manager and cashier. i got welcomed in with an attitude from the cashier then the manager.

Great experience at Wendy's today! Thank you, Michael, for the excellent customer service and friendly help. We'll definitely be back when we are next in town. read more

Service is terrible. You can't even have anything ready early morning won't come here again

Slow asf go down the street to another food cold bad service, long line, long drive thru

Horrible service at the drive-thru. I waited at the order screen for 5 mins & said "hello?" Multiple times. No response. Soon as I pull up I can hear them ask the vehicle behind me if they're ready to order... I have now been waiting in a line of 5 cars for 30 mins. 2 stars because at least my fries were hot. read more

immature little boys, took to long, kept making jokes with eachother, very unfunny, unprofessional, and annoying. Did I mention annoying?

My boys enjoyed Wendy's burgers until, Thursday the the 9th of January 2025. Placed a prefer through the drive through, including my self. Took it home ate our meal and an hour later I felt a rumble in my belly. Since that moment and for the next three days me and my 3 boys had our self's a puke fest. One that will never be forgotten. My poor wife was elbows deep in it. Now when I ask my boys if they want Wendy's, they tell me never again. Looks like Wendy's lost them self some customers. read more

Terrible service at the drive thru had to repeat the order twice and still did not get the order entirely correct. Did not receive a receipt and food was cold even though I was asked to park and wait for food to be cooked. Tried to call and get some sort resolution before driving back to this location but their listed phone number is to a fax machine. read more

If I could give this place Zero Stars I would. Made an order through DoorDash. My order was completely wrong. Wrong burger combos. Missing my baked potato, my wife's burger was missing the whole hamburger Patty, cheese lettuce and tomato. My son ordered the medium Baconator combo, he received a child size cheeseburger with a small fry. Both the drinks we're supposed to be medium instead they were small and the soda for the Diet Coke and Dr Pepper were both flat. Do not waste your time or your money here. Whoever is running this store is doing a horrible job. read more

Every time I stop at a Wendy's , and that is rare since they donate to dirty money causes, they get my order wrong. Every time and at every location. I am not sure why. Last night I stopped by this location on the way home from a party and sure enough........ All I needed a caffein shot to deal with the massive, all of a sudden major traffic jams, all over town. l just wanted a large diet coke. I am sure it was the easiest order of the hour. They were out of large cups. Waaaa?????? I also spent 30 minutes stuck not moving in the drive thru line. When I ordered 2 smaller drinks they both were the worn type of drink and cost more than three 2 litter bottles. I had to throw them away. This just reinforces why I never go to Wendy's. I wont be going to any Wendy's anymore. read more

It's always a hit or miss with this location. But lately the foods been a disappointment. This time I asked for extra lettuce and this is what I received. Where the extra lettuce?! Not even that there is no lettuce to begin with it seems like I got scarps. read more

Wendy's - a burger and french fries - Fast Food Near Me - Phoenix, Arizona

The first time I was disappointed at this location. They lack etiquette at the window. They charged me and didn't give me all of my items and seemed to relish in it. I had to go inside and voice my displeasure to the young supervisor. She said they are new. However, there's no excuse for just disregarding the customer and not communicating and not giving them all of their order. Terrible service today. read more

ered a bacon cheeseburger ,crispy chicken sandwich, fries, and a 10 PC spicy nuggets, I got my fries like this no other fries spilled in the bag and the food is cold, I got 1 sauce for the ten piece and didn't even get a receipt the lady at the window shut the window and walked away... Least you guys can do is give me good service I tried calling twice with no answer. read more

Wendy's - Fries I got out of the bag. - Fast Food Near Me - Phoenix, Arizona

The staff was friendly and efficient. I ordered the fried Homestyle Asiago Chicken Club sandwich, and a small soda to eat in. For being fried, the sandwich appeared quickly, which leads me to believe that the fried breast fillet was already made. And in addition, the coating wasn't very crunchy. However, the chicken was nice and hot. And, the bacon and lettuce was nice and crisp. With the tomato being fresh.But, the cheese slice had been sitting out for a while, as it didn't melt very well. But overall, the sandwich was very good. The restaurant was nice and clean in the dining area. read more

Do your self a favor and just drive alittle further for a different Wendys. Got home and everything was cold and both of my orders were wrong also no sauce . read more

Where do I start?? First of all, i really want to like this Wendy's but every time i give it another chance, i regret it. 99% of the time when you order a meal, they offer S, M or L. Every time you get anything larger than a small, they short the frys, so you still end up paying more money any don't get when you paid for. Food's normally hot but often times tastes like it's been under a heat lap for too long. Latest news, tonight I ordered a baconator and when I got home, I opened up something with chicken and bbq ‍. Accidents happen, but the consistency of errors coming from this location far outweigh the stuff they get right. read more

I ordered a large fry and received this , half empty box . I'm paying $3-4 for a ful box read more

Wendy's - Large fries - Fast Food Near Me - Phoenix, Arizona

Your typical Wendy's. The servers here are friendly and the restaurant is clean. My burger came perfectly assembled! Staff was a bit flustered behind the counter but I did get my meal in minutes as promised. And with a smile too :-) Awesome! read more

Wendy's - the inside of a fast food restaurant - Fast Food Near Me - Phoenix, Arizona

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Welcome to the 90's. This Wendy's still does drinks behind the counter and has NO customer swipe credit card station. It also feels run down. The owner is probably just happy for the dumb luck of a football stadium going in nearby. Why update? Waiting in line for soda refills is so 1992. Avoid this place. read more

Wendy's - One of the many signs telling customers that they can't expect the same service they can get at other Wendy's - Fast Food Near Me - Phoenix, Arizona

I wouldn't give any stars if I could. I have an inflatable business and i was late picking up so lobby wasn't open.. I have a trailer so I couldn't go thru the drive thru. I parked my truck and trailer and attempted to order thru the drive thru line and they wouldn't answer me. They flat out ignored me. I waited for a car to come up to order and asked the lady if she could let them know I was trying to order they said okay here is your total and when I went to try and order they wouldn't come back on the mic. There were about 5 people working. I hope they see this but I'm sure they laughed at me instead. Oh by the way my kids also have to tag along with me as I have no baby sitter while picking up my inflatables so guess who is starving? read more

Servers were nice but the chili had one tiny piece of meat, loaded with beans. The baked potatoe looked like it had been stepped on. Will NEVER go back read more

Every time I go here and get a 10Pc order x 2 they either mix match the nuggets (literally 5 are spicy & 5 are original) or don't give me the right count. It's very frustrating that I've been to this location 3 times in the past month and they've continued to mess my orders up. The food is never fresh either. Time for a new kitchen crew.. read more

Worst customer service ever yelled at me because their app didn't work was super patient with them and will get mad if I didn't hurry literally kicked me out of the drive thru don't recommend read more

They are completely rushing my order after I orders one item are you done after everything I ordered I ordered 4 items I worked for fast food where was your personal skills and your option to upgrade your experience with items I waited in the drive through for 10 minutes when be done rushed so the line not to move. read more

Parking lot is small but no trash around parking spaces. Staff greeted us as we walked in and were attentive. Bathrooms were clean at our time of visit. Inside trash bins were not filled to the brim. No issues with ordered food. Food and environment was a good experience. read more

Got a chicken sandwich and couldn't figure out why it was tough to chew, then I find out they didn't remember to take the paper off the cheese. Really guys? I ate like half the cheese! Get it together read more

I came to order breakfast sandwiches for me and my fiancé and to use my T-Mobile Tuesday free breakfast sandwich. I went through the drive thru and scanned the offer with the cashier. I tried to use Apple Pay but was told they do not take Apple Pay. I didn't have cards or cash to pay. Mind you, the offer for a free breakfast sandwich was redeemed so I asked if I could come back and pay for the sandwiches. I was told that was ok. I don't live too far away, it's about a 6 minute drive from my home. I go and pick up a card and return at 10:30am. I told the employee I was coming back to pay for my order. They didn't know what was going on. In a span of 12-13 minutes, they didn't keep the sandwiches and would no longer serve the sandwiches because it was passed 10:30am. I wasn't offered any compensation for wasting my time or wasting my free breakfast sandwich offer. Horrible customer service. I don't usually buy Wendy's and I came for the free breakfast sandwich. With this experience, I don't think I'll ever buy Wendy's again. Today's date is August 4th, 2021 and I was here between 10:10am-10:35am read more

Ok listen I've been to a lot of Wendys in my day, and this one truly stuck out! The place itself was extremely clean (way more than what you'd expect at a fast food place), including the bathrooms. The staff was very friendly and professional, and most importantly the food was hot and fresh and delicious! And we got a good deal on the app. All around a great experience at a newly remodeled Wendys! read more

food is good, quick delivery, good price. was able to sit and relax while eating my food. Cashiers were friendly and brought me my food within minutes of ordering which was good. read more

If I could give it a zero stars I would, today is T-Mobile Tuesday and it was a free sandwich with no purchase necessary, they then proceeded to ask for the purchase we wanted I told them it was no purchase necessary but to not make it a big deal I got a frosty and 10 piece chicken nuggets they then proceeded to tell us that the coupon wasn't letting them go through but I had show them the coupon and the manager said "none of your coupons are going through" and threw my food at me. What the actual fuck is wrong with this bitch. The disrespect this bitch had. read more

I arrived for an early lunch. Even though the breakfast menu was displayed, they didn't hesitate to hand me a menu and made my lunch with no issues. As I was eating, I noted that the staff was friendly to the customers. Place was clean. read more

I've never even had a decent experience at this particular location. I've gone through the drive through just to have a rude sounding employee. I can understand if you're tired or having a bad day But this is every time. Lastly, my order has never been right and I ALWAYS ALWAYS ALWAYS keep it simple. read more

Recently tried ordering from this restaurant 3 times in a row I tried using door dash respectively they gave me refunds for every time Wendy's didn't show up. I waited 5 long hours to receive my order but my phone told me the order never left the restaurant very unprofessional if I could I would rate this negative stars. read more

I hadn't been to a WendyS in a long time but was leaving the AT&T and it was right there. The last Wendy's I wenT to almost a year or so ago was awfUl service wise and food quality but I decided to take the gamble anyway. The lone for the drive thRu was pretty long so I decided to gO inside and eat. To my Surprose the appearance of the resturant was not what I expected. It was updated tO a modern vibe and pretty clEan overall. There was only one person ordering so there was no reAl wait at all. I ordered a 4 for 44 bacon cheese burger meal and an additional frosty. My food was prepped pretty quickly so I took my tray and headed to the free style soda machine to grab my soda. Very good selection of drinks of all varieties but you expect that from these new machines. Decided m a Mellow Yellow. Took a seat a braced myself for what could be a success or epic disaster. Started with the burger, took a BbQ I've and was completely surprise. The bacon was crispy and patty was not oozed cooked like my last time. Then proceeded to the fries. I don't know when they changed fry types but these new ones were fresh and board walk like and definitely were an improvement to the old sTyle they use to serve. My only complaint to the meal came from the nuggets l. They were slightly over done and warm at best but overall not bad just not as fresh as tHey could be. But the frosty was just like I remembered them being delicious and really the only reason I dEcoded to goo back. Overall was a good meal and gave me a little ore confidence in going to Wendy's again. read more

Special order nothing special about it, I asked for extra mayonnaise and didn't get it my bread on my burger is soggy my lettuce was wilted and Old as fuck! Burger it self was not even hot read more

Wendy's - Fast Food Near Me - Phoenix, Arizona

I realized I had a large order I was ordering for 9 people from my work ( only 2 value menu items and fries) not a complicated order. Caused a little bit of a hold up and was criticized by cashier for causing a delay. I even had courtesy to tell them to handle other orders before mine, but thanking me for my business would have been a better way to wrap up that experience. read more