Just close this location already the service sucks and it's slow by the time you get your food it's cold. Oh and today we got a raw burger seriously ya suck read more

Wendy's - A raw hamburger - Fast Food Near Me - Monroeville, Pennsylvania

This is the worst Wendy's I've ever had the displeasure of going to. Not the first time there was an issue and not the 2nd, 3rd or 4th time. I never once haven't gotten an order correctly done here. I prefer to order online but you can't. They will mess it up. Go thru the drive thru... they will mess it up. So go inside. Check the bag... get home... and yes you got items but not the items you ordered. I mean you shouldn't have to open the wrapper to see if you got the right food before you leave. Never again will I waste money here. Over the last 10 years this one has gotten to just be that bad. read more

My To-Go orders through the Wendy's app are always short items. Management says that they cannot issue refunds as the order came through the app and to contact corporate. The corporate site is unresponsive, and has not contacted me, so I just won't eat there any more. Try the Arby's two doors down. They have much better service. read more

I placed a online order, but they claimed they have no record of it. Poor customer service! read more

Wendy's - a hand holding a sandwich with tomato and lettuce - Fast Food Near Me - Monroeville, Pennsylvania

disgusting. no one washes there hands. i was picking up a doordash order & the guy who was taking orders was touching all the food after touching the floor, the register, the money, he was literally touching everything than directly touching the food he bagged up. he had no gloves on & was dripping it sweat. i made them remake the food for my orders because i wouldn't have ate it knowing it was touching a thousand different germs. i would NOT eat here. fast food ain't the best but this was just straight up nasty! read more

Fries are always cold, slow service yet they rush you in drive through. Did an online order and arrived on time, the worker moved so slow to finish it up and give it to me that all my food was cold and it was done wrong. Wendy's is too expensive to be this bad. May as well just go to 5 guys. At least you get hot fries read more

Worst Wendy's I've ever been to. I placed an online order and elected to pick it up in the drive thru. I got there and found that the drive thru line was out to the street. So I went inside and asked if I could just get it and they told me no; that there was nothing they could do if it was ordered for drive thru, even through the food was two feet away from the guy. I'm sitting in my car now waiting for the extremely slow drive thru line. HORRIBLE customer service. I will never eat here ever again. read more

Wait time in the drive-thru was slow, but not as slow as the Wendy's near where I live, so I'll give them that. Food was prepared as ordered (no pickles), but the bacon on the Big Bacon Classic cheeseburger was inedible. Bacon shouldn't be black (just saying). Burger tasted fine once I pulled the burnt bacon off of it, but if I'm paying for bacon on my burger, I want bacon that I can eat on my burger. The bacon on the kiddo's Baconator fries weren't black, so that's a good thing. At least her meal of chicken nuggets & baconator fries was good. read more

Went to try the new Loaded Nacho Burger and Queso Fries. Wait time wasn't too bad, but I got lucky since I was the only person at 9pm. Anyways the burger was good! Crunchy and flavorful also spicy but not overwhelming. The queso fries were nothing special. Tasted like artificial queso from a jar. Probably would've been better if they used the Pub cheese sauce like they used to have. read more

Wendy's - Loaded Nacho Burger - Fast Food Near Me - Monroeville, Pennsylvania

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this was awful i asked for a medium coffee and they gave me a small then the lady at the front continued to brush off the fact that she was ripping me off. horrible service and held up everybody around. they were so rude and even forgot about others orders when there was only two people in line read more

We came in, there were 3 small groups of people in front of us . 30 minutes later we still had not been able to order food so we left. All the staff seemed confused and moved slowly with no sense of purpose. If there was a manager, he was not giving any of the kids direction. I can be patient when I can see everyone is doing their best, but if you want to do nothing while everyone waits on you, we'll go elsewhere. read more

I was excited about my visit today. The line seemed to be moving quickly. This is normally a line that does not move quickly at this location. Everything was going great until I pulled off and noticed they up charged me on lemonade and gave me the lemonade I did not want. I ordered two lemonades for my children and now they will not drink them. They should not up charge you for fancy lemonade without asking. I now have drinks that I cannot serve my kids and there will be lots of crying when I get home. I just got home and actually changed my review from a two star to a one star as the ranch that we ordered was also not in the bag. read more

Wendy's - The lemonade that I did not order with pulp in it. - Fast Food Near Me - Monroeville, Pennsylvania

Hire more workers, came into the drive through at 11:25 to order two things and waited 35 mins to hear "I'm sorry we are closed" by the time I got to the speaker box. There were only five cars in front of me and orders were processed one at a time. Will not be coming back to this place. read more

It's a Wendy's with workers of varying motivation. I go there when I want a quick burger and late at night. The good - quality as good and much cheaper than another well known brand in the nearby vicinity. My request recently was ordered correctly (per the receipt) and assembled with complete disregard. Oh well..... read more

Have you ever sat in a Wendy's line for 20-25 minutes only for them to tell the person in front of you that they are the last customer they are taking (and this is 8 minutes before they close)? However, I'd been waiting with 4 cars in front of me for the last 20 or so minutes? 4 cars. 20 minutes. They are slow and perhaps purposefully so...? They should have a better system because now other places are closed and I was stuck wasting my time. Don't go to this Wendy's. The only drive thru I've ever experienced with this awful treatment of the customer. Plus, slooooooooowest. So why are the fries still cold every time? Will never again. read more

I stopped in this afternoon at 6:47pm and I was the second vehicle in the drive thru, sitting behind a Lady in a small white Lexus sedan. After about 3-4 minutes, it's hard to say cuz I was not looking at my watch at this time however she sat at the drive-thru order kiosk and I put my car in park, looked at my watch and it read 6:47 and when she moved up to the pay window, 4 minutes and 24 seconds had elapsed, and that is just the time that I measured, which as I stated earlier, was easily 3-4 minutes after I had pulled up. So I pulled up to the order kiosk and sat there to total silence. I had looked at my watch and approximately 2 minutes had elapsed and not a single sound from an employee regarding taking my order. I said "hello," and no response(2:46). I waited until another 1:14, and at 3 minutes I asked "hello, is anyone there," to which a male responded "yes, one minute please." I not only gave him another minute, I gave him two more minutes and at 5:00 minutes of sitting at the kiosk, I put my vehicle in reverse and exited the restaurant. I had spent 9:24 in a line with myself and one other vehicle, and as I said, had I been keeping track, easily over TEN MINUTES and I had not even placed my order!! This is the second time that I have left this Wendy's prior to ordering in the drive through and it will be the last time that I EVER stop there again. A disgrace does not even come close to describing this restaurant, it's service or its people. Apologies for the novella, though I had to vent to someone Stay well, RPJ II read more

Fast friendly service. Staff was professional and courteous. Order was accurately delivered quickly.

I went their in the morning around 10 am on 1-9-22 and grab a bacon and egg biscuit. Nobody was in line so it was faster than average and Employee was nice. read more

The girl taking my order you had long fingernails was extremely nice and had really good customer service thank you!!

Horrible experienced. Took me 30 minute to be able to get my food. Slow service, associates was very rude and make me feel unwelcome. Recommending Franchisee owner and store manager to re-evaluate the associate performance because one or two bad apple will damage your business read more

Whoever handled the pickup window on this Election Day Has the most pleasant disposition He's a plus for Wendy in Monroville read more

Walked in nobody in line. Waited for 10 minutes. 3 employees ignored me and never took my order. Second time with a similar experience

They close at 8pm Do not ever stop here after 8pm because it's a guarantee they will screw up your order. Or give you cold food. Seriously, they are so lazy after 8pm. I've never seen it this bad. I used to work fast food. I've seen tons of places that do a very normal job. This is expert-level laziness. Obviously they have never seen the other stores all around town open 24hrs that don't have half the issues they have here. But that aside, could you at least operate your posted hours? Could you at least do the legal minimum of food temps you serve? If not, just lock up the doors and sell the property because it will pay off in the long run. I've got a completely wrong sandwich, I've got cold food, I've had them shut the menu lights off. I've been sick from their food. I finally get the message. You close at 8pm. You don't like having a job. Shut the stupid place down if this is how you're gonna operate. I can't believe Wendy's corporate lets you run like this. They probably haven't inspected here in years. I'm not asking for a steak dinner. I'm asking to not give me an entirely wrong order, or not give me cold food. That's the bare minimum and a legal requirement. Which if you can't handle it, just lock up the doors. It's not even good in the day time, the restaurant is part of the ambience of the Miracle Mile's disgusting fast food places. But seriously, just lock up the doors at 8pm if you are that lazy. I'm not gonna stop here any more cuz you've made your message loud and clear that you're all lazy. I hope corporate shuts your restaurant down. If I owned it I'd just move it somewhere I can hire people who aren't 200% lazy. read more

They just don't care about their customers here. Deliberately left lettuce off my burger and forgot to give me a straw. I won't be eating here again. Oh, and the pub fries are disgusting and cold. read more

The Monroeville location is probably the slowest drive thru that I ever been in that I rather go to New Jersey and wait for my food.

Wow all I can say is wow food was cold fries where cold the burger was pink I never seen pink in a burger so small only good thing is Brian gets 4 start for customer service read more

Wendy's - a hand holding a half eaten sandwich - Fast Food Near Me - Monroeville, Pennsylvania

Wendy's is supposed to be a fast food restaurant. What a joke at the Monroeville location. Should be the slowest service ever fast food restaurant. I'm sitting in line, can't leave because I am trapped. What the hell are the workers doing in there. Must not be cooking, because no one is moving. This place sucks!!! read more

Worst drive thru worker i have ever met in my life. Extremely rude. Could not hear anything over the speaker. When asked to repeat herself she had a massive attitude problem. When we asked for ketchup she rolled her eyes and blindly handed some over, dropping several on the ground. read more

This Wendy's is NOT open until 1:00am. We arrived at the drive-thru at 12:05 on a Wednesday night (well, Thursday morning) and although all the lights were on, an automated message at the drive-thru said they were closed. I think they probably closed at midnight. I don't know if the restaurant hours on Yelp are posted by the store, but the incorrect info is why I gave it only one star. read more

Average Wendy's but a very convenient location. Its a bit tough to turn left out of here some times of the day, but still a great spot. My favorite remains the spicy chicken sandwich! read more

Food from here is always fresh and service is friendly. We waited maybe 1 minute longer than usual today and our attendant apologized for the wait and assured us it would be out soon. read more

This store is horrible. Stay away. I got a burnt french fry in my sandwich and my entire side of fries was completely raw, basically just defrosted. All delivered from a staff that does not acknowledge your existence. read more

The state of the parking lot should have been my first warning. When asked for my order, as I started answering, the cashier started talking over me to the cashier next to her. Even though I stated "dine-in", I got my food in a bag. They forgot my beverage, but I lost interest. They went far to make me feel unwelcome. Their plan worked, because I have no plans to return to that place. To spend your money there is to fund mediocrity. You've been warned. read more

They might take a long time but they have a lot respect and all way try to make sure they have your order just the way you want it and if you have been waiting for a more then 3 minutes they will ask you do you want a cookie or something because they want to make sure that your is food hot .I LOVE WENDYS read more

This is a fairly newly renovated Wendy's. Wendys is always pretty decent fast food. I personally enjoy their chicken sandwiches over burgers. When I do Wendys generally I order off of their extensive dollar menu. read more

I ordered half a taco salad & 4pc chicken nuggets. I haven't been to Wendy's in years & forgot how good their nuggets are. I think they are the best fast food nuggets out there, in my opinion. I remember liking their taco salad so I ordered that, but was dissappointed with it. First they forgot to give me tortilla chips. All it was was lettuce & tomato & even when I added the salsa, chilli & sour cream it was still bland. But at the same time the salsa was really over powering. Not what I remember it tasting like, I used to really love this salad. They almost forgot to give me my nuggets too but luckily the guy at the window realized before I drove away. read more

Slowest service ever. I've been in line 15 minutes & barely moved. It's lunchtime. Same thing happened last week. I don't know if they have new staff or if no one knows what they're doing but this is ridiculous. read more

I had a problem with this location, called them and they promised a correction. I next went back and want to say that they were the greatest in fixing my problem and even offered me the purchase that I had made over again free of charge. This staff and location is so wonderful and friendly. read more

Terrible service as no one says a word to you. They also cannot get a simple order right. The only thing they can do correctly is make sure to take your money. It's funny, they never mess up that last part, but everything else is suspect. Always check your order before you leave to avoid being ripped off. Buyer beware. read more

Stopped by for a late night dinner after 11PM on a Thursday following a day of traveling. The drive through staff were very friendly and cheerful. A great experience for a late-night dinner. read more