Bc they will tell you that they can't bag your food separately bc of the drive thru line that's what they told me and my wife tonight

The customer service is horrible at this location. I ordered through the Wendy's app and waited in the drive thru line to receive my food only to realize that the app did not accept the large dri k I had oreded. I asked if I could pay the difference to make the drink a large instead of a small and was told that I could order a medium drink to make up the difference $3 +. Then when I got home and looked at the amount of fries in my large cartons, I might as well have ordered mediums. RIDICULOUS!!! read more

Wendy's - 3 large fries - Burgers Near Me - Monroe, North Carolina

tried to get food at 9am, no answer at the drive through. parked and as I walked up an employee opened the door saying they weren't opening til 1030 even though I could see multiple employees inside the store. I asked if they had posted anywhere they were opening late because there is a giant sign on the side saying they open at 7:30 and she just said "no" and closed the door on me read more

Just terrible. Cold old burgers. Cold soft fries. Never fast service. And you always get hit up by the beggars in the parking lot. My kid was 'craving' a Wendy's burger. At least we ended that. read more

Service was horrible, I ordered ahead and it took 30 minutes. Food was pretty good all thing considered. For ambiance, there was a homeless women named Jennifer who had been here for 3 days. She was kicked out of the store and removed her clothes. A man also tried to walk out with his order without paying. read more

Wendy's - Wendy's monroe - Burgers Near Me - Monroe, North Carolina

I'm only giving them 2 stars because the food was hot...I specifically asked for a single combo with no mayo, lettuce or pickles. After i get home 15 minutes away and open my food guess what I have? The complete opposite of what I ordered!!! I try to call back and the phone keeps ringing to a voicemail...super frustrating and annoying for the severe lack of response to customer request. No more for me! read more

Very unprofessional!!!! My mom went back to let them know they gave us the wrong item. We wasn't gone 2 mins and the manager had a whole attitude about when the employees the one made the mistake. We were steady telling him to look at the receipt and still acting confused. Then gave the sandwich we ordered and talking about he apologized for that. Don't make no sense to catch attitudes with customers when they did nothing wrong and they wonder why most customers get attitudes back. Need to have employees that have better attitudes. read more

Sanitation Grade 88. Bad attitudes and slow service. Dave Thomas would be sad that this is what happens when people just don't care. read more

I asked for a dave's double and they can me a baconator and i'm allergic to bacon. I made sure my order was correct at the window and they were very rude. Won't be coming back. read more

Absolutely the worst Wendy's I've been to. The employee working the window had his back to me the entire service and handed me my drinks while facing away. He was annoyed I asked for a drink carrier for 4 drinks. I guess I was suppose to hold them and drive. The fries were cold. I was not provided a receipt. Just absolutely horrible. I'll drive out of my way to go to the next closest Wendy's. read more

I actually agree with ALL of the posted reviews. 3.14.24 I was there at 11:30....i was the only one in line, and there were about 8-10 people in the dining room. like Wendy's fries, but I hate those little packs of ketchup. I asked if they would replace the ketchup pump, and they offered me packages. I stated I really don;t like those packets, can you replace the ketchup pump (I was eating dine in).... the woman at the counter said they would not, and I told her that I was asking her to take care of her business, but she wanted to be rude to me. Then the cash register lady headed to the back, this other lady at the counter yelled out (maybe to manager) that I wanted them to stop everything they are doing to get ketchup.... I thought, why not??? there is nobody in line......i then told them to forget it and left. read more

This place is my go to every time me and my husband are in town! I love their son of baconator so much! Staffs are always good! read more

Wendy's - Son of Breakfast Baconator Combo - Burgers Near Me - Monroe, North Carolina

The customer service here is veryyyyyyyyyy slow, and the place is dirty. Not only is the building dirty, but SOME employees too. Tell me why i saw a girl with space buns handle money with her gloves on, and then go BACK to assembling burgers, nuggets, etc. with those SAME gloves. She would also occasionally use her bare hands and touch the food when putting it in the wendy's bag. When I eventually got my food, the nuggets and fries were stale and cold, and I had to throw my burger away because that girl wanted to make it with dirty hands. Literally do not come here. Go anyyyyyyywhere else. I was waiting 40 minutes for nuggets, small fry, and a burger. read more

This business will close their dining room just because they don't feel like taking care of dine in customers. It's rude and unprofessional. If you DoorDash from here, expect a lengthy wait and do not blame your Dasher. The store refuses to allow Dashers inside to pick up their order and refuses to bring the order out to the car, despite the order being ready. So not only will your Dasher be waiting in the drive-thru for over 25 minutes, but your food will be cold as well. This shows zero respect towards the customers and the quality of the business. read more

tonight was the night me and the familia wanted a Dave's burger. After a long day at Carolwinds Amusement park in Charlotte, NC. Wendy's Restaurant in this Monroe, North Carolina location. The fries was hot and yummy and the burgers was fulfilling. Thanks Wendy's for serving us the freshest burgers in town tonight!!! I would like to let ya know that we are coming back for more. This was really late at night around 10 pm Aug 3 2019 read more

Went in door unlocked would not serve due to not having enough help but there were a lot of people standing around doing nothing. I explained I was in a truck and could not get through the drive through but mgr just looked at me and slammed her headphone on counter and walked off. read more

There were workers making fun of my Grandpa who just had a transplant for his cancer! They said "He looks like Hulk Hogan!" And they took pictures with out our permission! And their food is not worth it. NEVER COME HERE read more

Place simply can't open on time in the morning. I'm assuming employees show up to work when they feel like it. I asked them one time, why don't you open earlier? They said, "no business". I laughed and said, that's because you're never open when you where suppose to be. read more

This location will take advantage of DoorDash orders. I have had multiple orders messed up by this Wendy's. Todays order went like this.... My Coke was barely over half full when I got it. I ordered a Baconator with no ketchup and add pickles. I got a "Baconator" with ketchup and mayo....no bacon and no pickles. How do you forget bacon on the BACONATOR....literally says it in the name. Usually I wouldn't go out of my way for this kind of thing but this actually made me mad this time. I think these employees do not care at all. We'd be better off having robots behind the counter. read more

Restaurant nasty employees don't care very slow service I won't waste my time stopping their again

They have the most unbelievably bad work ethic and service! As stated in another review, we could see an employee eating at a table near the window, while all of us were WAITING to order, I say that because there was a line of cars all the way out into the road on 74... so waiting, only to be told by the car in front of us they said that they are closed!!!! They actually expected every car in line to back out of that tight squeeze without hitting the curbs? That would have been impossible!! We were stuck behind three cars still waiting to get their food. Mind you, it was only 9:00 and they are supposed to stay open for another hour. Their employees are lazy, did not want to work, and just wanted to close up and go home! The times we are in today is where people are allowed to do whatever they damn well please and there are no consequences, because they know they'll have a job in the morning, or if and when they feel like coming in!! read more

Girl tonight 10/12 at the drive thru had a major attitude problem. She gave me the wrong food and somehow it was my fault? She went off about how there were multiple orders with the same first name so I should have told her the last name initial.... I'm sorry how was I supposed to know you had multiple orders with the same name. That's your job to ask me what the last name is... anyways she continued to stay mad and talk about me to her coworkers while I was still there waiting for my order. Then she was so bothered she had someone else give me my order because she just couldn't do it. I was so embarrassed for her. I get it places are short staffed and obviously struggling... but that was just ridiculous. I even tried to tell her in the beginning my order was an online order and she rolled her eyes at me and could care less. Definitely an awful experience. I read more

I went through the drive threw today while ordering food for my family and had a terrible experience. I ordered the food and everything went fine. I received my food and asked for some extra ketchup. The woman handed me the extra ketchup then I checked the bag. As I was driving away she opened the window and said, fucking bitch as I drove away. I am still not sure what I did to create so much anger In an individual. This is unacceptable and does not meet Wendy's employee requirements. Karma while help her find her place in the world. read more

It was A DISASTER! I will just hit the most important points.. The female manager with the brownish red hair was rude & nasty! I just wanted to see why we hadn't been served (it had been 56 minutes, our name was never called & about 15 people who came in after us were seated/eating). She yelled out at me in front of everyone waiting for food or to order "I Don't Know! I just got up here! I don't know, I been in da back" very ghetto like, & confused as to why I am bothering her about my food order! Maybe because you are standing here, filling orders! or.. I don't know!?.. BECAUSE YOU ARE WEARING A WENDY'S UNIFORM!!! [no name tag]. If I owned the place she'd be fired based on everything we went thru & witnessed! ** people can be so cruel AND Angry for no reason ** Sometimes it's not always about what you say, but HOW you say it! Working with the public you need to learn to be kind, but more importantly, more professional! This is YOUR JOB! Why all the attitude because you have to do it? Miserable with yourself? Too lazy? You'd rather be doing something else? Switch up, make a change, do something different with your life, but, DON'T take it out on everyone around you! Poorly ran restaurant: Sunday [knowing there's a church crowd coming in] One Cashier working, line out the door! Drink machines were completely out, a few people brought it to their attention & when the nice girl that worked there informed someone she was yelled at "what you want me to do about it? You see I'm doin something!" & the Same disrespectful "manager" ran off to the back & stayed there the rest of the time we were there (an hour as we waited another 20 minutes for our order to be remade) (or made), because they lost our order & lied about it! She said they'd called us, but my husband was standing there the whole time. Another person in our party went to see if they refilled the drink machine [they didn't] but overheard them discussing losing our order. Thanks for lying, & for calling us liars! We will NEVER be back.. read more

I tried the new breakfast Maple Bacon Chicken Croissant is was tasty, but the chicken was way too small for the croissant bun. Come on Wendy put a good size piece of chicken on that breakfast sandwich. read more

Went to this Wendys on Sunday at 530 in the afternoon,it was very unorganized ,very dirty,parking lot was full of trash,all around unappealing. Waited in line over 5 mins while cashier was helping fix food and take money was only 3 customers there,and the other help was working in kitchen with hooded sweatshirts on, Not very professional at all. Well we left and went up to Mccallister deli and were waited on promptly and in a clean restaurant. Clean up Wendys. read more

In June of 2020 I ordered a large taco salad at the drive through and upon arriving home found they had given me a half salad. I should have checked the order at pickup window, but assumed they were competent. I decided to try again in July. This time I ordered two salads (1 taco & 1 other) but placed order online & prepaid with CC to save time, at set a pick up time of 6:30 pm. I arrived promptly at 6:30 pm and at drive through speaker I advised I was picking up an online order, gave my name, and was told they did not have an order for me. I insisted they check again, and after a few minutes they found the order. I get to the pick up window and the server could not find my order. I again advised it was an online order and after another few minutes, they found my order. After all the delays and confusion, I failed to check the order at drive through and upon arriving home found they had not provided the cup of chili for the taco salad. When I tried to call the store to discuss with the manager, the phone gives an announcement that you cannot leave a message as there is no voice mail set up. Since they don't answer the phone, there is no way to complain or advise them of the errors in their performance. This particular Wendy's store consistently has incompetent staff. I HIGHLY RECOMMEND THAT YOU TRY ONE OF THE MANY OTHER FAST FOOD ESTABLISHMENTS WITHIN MINUTES OF THIS LOCATION. THIS STORE DOES NOT CARE ABOUT THE PERFORMANCE QUALITY OF STAFF. read more