Food was as ordered, correctly handed over fresh and hot. Service was outstanding. I'll be back.

Can't Communicate - Then implies I'm stupid! 1 pm on 6/11/25 at the Wendy's at 4433 E Main St, Mesa, AZ 85205 I walked in, hot, tired, and ordered right after my husband. I ordered a single with cheese on it. The clerk said something about, "Are you OK with it." "What's it?" I replied. "Are you OK with your sandwich." "I don't know. I haven't received it yet." Blank looks, no moves on her part to enter the order, I try to place the order again and get more nebulous, "it." This went round and round. I finally slammed my keys on the counter and said, "OK, let's try this again. A single with cheese." They do know what a cheeseburger is, correct? BTW, no, I was not cussing or dishing out personal insults. The manager walked up and engaged in the same, nebulous behavior. Somehow I eventually got my sandwich. No, it was not what I wanted, but I was hungry. My husband suggested that if the clerk had said, "Do you want everything on it," or even mentioned menu options, then I might have understood. He was right. I decided it was a good idea to go share this with the clerk, so I went back up to her and said, "I think I know where we mis-communicated. If you had said, 'Do you want everything on it -' BOOM! I get cut off with the rudest, "Ma'am, it's a sandwich. It's not that hard." (*snarky smirks thrown my way*) "Yes! It's not that hard," I replied. Almost instantly the shift/store manager is back, badgering me, telling me to go away, and to have a good day. From the body language, it looks like the shift/store mamager is protecting this clerk who doesn't bother to distinguish 'it' from anything and can't even get the tenses of her sentences right. I was ready to start cussing if I didn't walk away. Later I asked for the bathroom code as got sniggering laughed at, as though, "Are you too stupid to understand that, too?" I am NEVER going back there again! - But then, they apparently think they know everything and are perfect, so I'm sure they'll find a way to stay in business. read more

This Wendy's location absolutely sucks, no new chickens tenders ready, no fries ready. Yes I was just the second car in this dead parking lot. Spent $18 couldn't get my receipt and then when I asked for ketchup and ranch I was only given ketchup went inside and was told it was .50 also this lame location doesn't serve breakfast until 10:30 and hopefully they'll have fresh and not over nighted food for you. Wednesday Dec 18 3:23pm read more

Come on man!! 10pm at night we order two single cheese NO TOMATOE with fries and we opted to wait for the fries because we wanted them fresh and with a coke! So here's how the order was put in and now I will explain how we got the order Two single cheese with tomatoe Fries Oh and for some reason a Diet Coke after we told him Coke twice! Sooooo we are waiting for our fries The guy comes out and we tell him this is Diet Coke He says oh ok Goes back in comes out with YOU GUESSED IT Another Diet Coke!!! Obviously someone is lazy and didn't Anna replace the coke because they are literally just serving Diet Coke I swear I keep saying I'm gonna give up on fast food Because it's never right and the quality is read more

I'd like to give this location the reward of "Most Stickiest Floor" The academy award also goes to the manager that was arguing with another costumer about ordering the wrong kind of spicy nugs read more

Ordered $29.20 worth of food through the drive thru. Order wasn't all there and manager Janette threw the food in the trash and walked back to the drive through and ignored me for several minutes until I just walked out. Manager was rude. Restaurant workers seemed flustered. read more

been to this location twice and both times were awful. I went back because it was close and would be fast but after i ate half a burger I got food poisoning, the food was cold and the meat was so pink it looked raw but i didn't even notice it until like half way through. absolutely disgusting and the inside looks incredibly dirty as well. wish i would've driven an extra 5 mins to eat somewhere edible read more

I don't know what this is in my French fries but I was snacking on them on the way home since it's now 2 and I haven't eaten all day and i saw hair or something in it!!!!! I'm afraid to eat anything else God knows what these people did to the food. I was never given a receipt either. Nasty!!! Save your money and go somewhere else!!! read more

Wendy's - french fries being cooked in a frying pan - Burgers Near Me - Mesa, Arizona

My husband saw a Wendy's ad for a baconator sandwich. Mistake I made was going thru the drive thru. The bag felt very light. I asked if I had the right order. I was told that is how they make a Baconator. I had already paid the $9 plus for the burger. I should have taken a picture. The line was long so I left. The bacon was undercooked, the burgers were so small that they didn't come close to covering the bun, lettuce was the white hard part of iceberg, tomato was doggie. Needless to say, the sandwich was not edible. Totally false advertising (see photo from Wendy's website) read more

Wendy's - Baconator - Burgers Near Me - Mesa, Arizona

Not many complaints from the $7 full size parmesan chicken cesar salad. Use the app for good discounts. A few bad pieces of lettuce is standard, but the salad had crisp cherry tomatoes, a bag of parmesan crisps, cesar dressing and alot of hot, fresh chicken chunks. At only 500 calories, it is just about the healthiest and safest choice on the menu. read more

Wendy's - Parmesan Cesar chicken - Burgers Near Me - Mesa, Arizona

Lady at speaker box was rude and impatient, We ordered two chocolate frosty coffees,only got one and when we got the second one it was pure coffee no creamer or anything else. read more

This wendy's is very bad in customer service, you have a manager that wouldn't listen to my complaint. Saying I was yelling in the speaker and the girl asked me not to yell I wasn't yelling Then manager proceeded to argue with me and I said I'm yelling now and she slammed the window in my face and I screamed at her that I wanted her boss and she opened the window and started yelling at me telling me to leave or she will call the cops and even took her head set off like she wanted to fight. You seriously have issues at this Wendy's and I won't be back the people that work the drive thru are always missing around. But you have bad customer service I wish I got. Hope to hear from customer service soon. read more

My family and I are regulars at this location. The last two visits, the food was cold, they had no lettuce and forgot my tomato on my jbc which was a big let down when i got home. Will be avoiding this location in the future. read more

Don't do it! I REPEAT...DON'T do it! You will be sorry if you waste your time or money here. I actually had to leave because I waited 15 mins before the person in front of me got a chance to order, and we were the only two in line. Simply insane and the total opposite of fast. read more

Wish there was no star. 2nd time didn't get warm food in reasonable time from drive thru. After paying told to move my car up and they would bring food to me. 1st time I waited 17 minutes and had to wait to go through drive thru again (no cars were behind me when I paid and was told to move up. Same thing happened again this morning. Waited 10 minutes. Lady taking garbage out notice I was still sitting there and brought me my cold / lukewarm food and cold soda. They gave me a small frosty treat as an appology, but I drove home 1 mile away to have cold food. No consideration for their customers and waste of my money. If I wanted to microwave my food at home I would have taken it from the freezer! read more

We got a couple of combos and 3 cookies. One cookie looked as pictured as it came out of the wrapper. Seriously, bits and pieces of half a cookie?!! This is a sad way to treat a customer. Since it wasn't important enough for Wendy's customer service to respond to either, I guess they don't need my business anymore. In this day of a different fast food chain on every corner, good luck with that kind of service read more

Wendy's - This is what I got for my .99 cookie. Parts of a cookie for maybe half a cookie total. The other 2 were fine. 8/5/2020 @1825 - Burgers Near Me - Mesa, Arizona

I think Wendy's corporation is trying to get you sick inside the store is about 62° outside the store is about 63°, they have the air conditioner on the middle of winter doing Wendy's at your own risk read more

I LOVE THIS WENDYS! I come here like everyday for lunch and they're always so fast! I order something a little complicated every time and they never get it wrong! They even have my order memorized when I walk in haha! Give the girl at the cash register a raise!! read more

Wendy's - 4 for 4! - Burgers Near Me - Mesa, Arizona

*dry ass chicken *cold fries that left a nasty after taste *confused workers that communicate poorly with costumers read more

I don't know if this Wendy's is replacing managers too quickly for them to learn their jobs, or if they are just stuck long term with a bad manager, but this place seems to be working hard to keep all their one star ratings. Even though there were no other dine-in customers, every table needed wiping. Bugs were flying around; one even flew into my half eaten Frosty. No spoons, and though they brought us a couple from their drive thru supply, none were restocked in the 15 minutes or so we were there. I realize staff shortages make running a restaurant a challenge, but it didn't really seem like anyone was trying or cared. read more

Took over 5 minutes to get food. No sauces. Ordered a large fry and received a small fry instead. No bacon on my bacon cheeseburger. Workers yelling at each other at the drive thru window read more

This Wendy's had none of our favorites available :( it got to a point where we were going to go but stayed because we already had problems going to other places. This was our third place to go to so we stayed. The drive thru said the items we ordered were unavailable and it kept on that way for a few more items. Until finally we finished our order, paid, and left. We'll see how this food is when we get home. Got home, asked for a lot of sauces, only got two, and our soda was FLAT!! read more

Extremely rude and dirty inside. I came in and sat down at a table and waited for my food to come out because I did a mobile order. My phone notified me it was done but they didn't change it on the pick up screen so I waited around 10 min. I finally had to Stand up and ask for my food. I specifically ordered online to not have to ask for anything and have the least human contact as possible. I then got my food but the bags were covered in grease and oil. Disgusting!!! Food was good but the manager was extremely rude to someone who didn't have a mask. She told the man to leave rudely. Good food though. read more

Wendy's - Greasy bags - Burgers Near Me - Mesa, Arizona

We drove thru and when he handed me one bag, I ask is this everything, because we had a baconador, to dave singles, two ff. He said yes. As we drove away, my son checked and we didn't have the baconador. so we went back and I went inside. he said that my card didn't go thru anyway and that it was canceled so he rang me back up and I paid. The baconador was supposed to be plain. I waited for the baconador, while all my other food was getting cold. So he handed it to me and I went in the car. I asked my son to check. It was a baconador and it had everything on it. So we had to go inside again. They ended up redoing everything. it took 45 min and three tries to get it right. Will not be going back to that Wendys. While we were there, 3 other people didn't get their food right. They had 5 people working there, so it wasn't because they were short. Beware! The Worse Wendy's I have ever been to. read more

I got the classic chicken sandwich. It should have been on the dollar menu. It was tasteless, no pickles a tiny dap of Mayo in the middle and a sad little lettuce piece and tiny tomato. This sandwich does not belong in the chicken sandwich read more

Wendy's - This is Wendy classic chicken sandwich - Burgers Near Me - Mesa, Arizona

Went to Wendy's here in Mesa after a gap of many years when it comes to Wendy's. Note, today is 03/02/2019. I am not known these days for "fast food". Neither is my wife. We went here because we wanted a simple lunch, and because we wanted something that my wife's high school age nephew would eat. The following are our observations and thoughts (my wife, nephew, and myself). 1) I ordered a standard full taco salad. While I did remember it fondly from when I used to eat this nearly 10 years ago, I can see why I do not eat it now. While it may be okay, I found it a bit salty, and well, even I, a so-so cook, can make a better salad. 2) My wife ordered Jr Cheeseburger $4 meal deal. They made a few errors in the preparation of this. My wife asked for BBQ sauce, they gave her Honey Mustard. She also got a hot coffee that she did not order. For her, it was otherwise okay. Also the chicken nuggets tasted stale (sitting too long under heat lamps). 3) My wife's nephew got a barbecue cheeseburger combo. They made a few errors in the preparation of this. First, the combo was supposed to have fries. They forgot the fries. That is actually okay, as my wife, really did not want her fries and gave it to him. Second, my wife's nephew requested, no pickles, they put pickles on it. Third, the onions tasted awful (he just put them in the garbage)--he is generally quite fond of onions. As you can see, things change, and even I change. Perhaps it is best that I let those experiences from 10+ years ago be that. I do not want what Wendy's is today (at least in Mesa) to tarnish my views. The quality of Wendy's has slipped. By the way, when this location gets busy, they appear to suffer on quality. There were a number of people this afternoon who were waiting for orders, that had them messed up (one even took the tray to his table, to find out they forgot his burger). It is almost pointless to go back, particularly when the customer line is going out the door. When I saw the long drive thru line, I should have gone somewhere else, and come at a different time. I do not mind the wait, but the quality as far as accuracy is not good. They got a good business here in Mesa....a lot of seniors who perhaps are, or were, regulars back home, before retiring to Mesa AZ. They apparently got a clientele. They need to address the accuracy of presenting orders to customers. Apparently, the staff really struggles behind the counter when there is a huge backlog. However, it just takes turning enough people off to the point they never come back (hence a lost sale). To the franchise owner and manager, please be more of a leader, show more of a presence, and TRAIN YOUR STAFF!!! If you happened to be on duty the afternoon of 03/02/2019, then you need to look at upgrading your own skills, as I did not see you being an effective leader. read more

Don't go here!!! Waited 20 minutes in the drive thru for cold food. The worst customer service ever!

I got two chicken sandwiches, omg the worst crap that I've ever seen , one was raw and the other one was burnt, burnt and burnt up , I waited until I got home on my power chair before I noticed it, buyier be ware!!! read more

My goodness this place is slow. We sat in the drive through, at the speaker, for 8-10 minutes before they even took our order. Then. We sat at the window for a while waiting on the food. There were no greetings from the lady at the window. She just took our card and eventually gave us our food. read more

Worst Wendy's Ever!!! We waited 18 minutes in drive threw to just order! Then another 10 to get our food!! I i didn't have groceries in the car I would of gone in somewhere were I sat and waited over 30 minutes to eat . WTH all they said sorry for the delay . 28 minutes is not a delay for drive threw that's just stupid . Drive threw is for fast food . Nothing about this experience was fast ! Their credit card machine down so after all that they only took cash luckily I had enough cash for my order but otherwise waited 30 min for nothing ! Then they got my drink wrong !! read more

I just waited 25 minutes in the drive-thru and didn't even get the right food. They didn't say "sorry for the wait" or anything. I'll drive the extra 15 minutes to the Wendy's on Power Rd next time. This is by far the worst fast food experience I've ever had. read more

Very poor quality of food that was delivered today. Just because it was delivered and not able to complain in person, doesn't mean that I should receive poor quality food. I was a pretty frequent customer but maybe not anymore. The bun was hard and the burger was reheated and crusty. Very sad, I like Wendy's read more

Literally the worst fucking Wendy's on the planet. As usual, the cheese I PAID for isn't on my sandwich. Maybe if your employees weren't so busy eye fucking me, my sandwich would have cheese. read more

I love Wendy's but this location needs help. I placed my order and waited in the drive through for almost 20 minutes with hardly an explanation. When I got to the window I got a sarcastic "sorry about the wait" comment from the girl at the window. Lacking customer service and friendliness. Won't be coming to this location again. read more

I love Wendy's but, I hate this location. Very little if any customer service. My husband and I went in this evening and stood at the register for awhile. Three employers walked by and didn't even acknowledge us. When someone finally came to the register, there was no sorry about the wait. Just an unenthusiastic what is your order. My husband I just laughed because we couldn't believe how bad the service was. At least my fries were fresh and my food was hot. read more

Omg that was the worst lunch I've ever had. The fries looked they had been cooked twice in dirty oil. The meat on the burger smelled so bad. We threw it all away. Did not go back to compliant. Will never eat their again!!!! read more

Wendy's - Terrible!!! I saw so many managers inside while in drive thru. Is there no quality control!!! - Burgers Near Me - Mesa, Arizona

This is the worst Wendy's to come too, the reviews are literally what happens. Horrible customer service. I ordered the Asiago ranch chicken club with fries, 6 piece chicken tenders (with bbq sauce and honey mustard) and kids cheese burgers. They guy didn't hear me the first time so I repeated my order. Next thing you know, he is being a smart ass making smart ass remarks and being very rude. I finally got my order and they got it all wrong. And also gave me 8 honey mustards and 1 bbq sauce. Really felt that was intentional and being a smart ass till the end. Nathan, cyrstle, and someone guy I don't remember.. ordered on 11/23/19 around 7:30ish read more

Eh. The best of the worst. Stopped here when I was travelling as it was convenient Customer service was ok Food came out hot and good Building is dated, not a bother though cleanliness could certainly be improved All in all, good enough read more

Have given this place a fair try. After this last time I will not return. Customer service is a joke. With being the closest Wendy's to my work I eat here on a lunch break inside the restaurant. The majority of the time my sandwiches are cold, Fries never fresh, flies in the lobby-today was an overwhelming amount and smelled bad aswell. They give back the wrong change constantly. And after witnessing my food being touched with bare hands also after handling money.. I will not return. Check your policies and hire people who will follow them. read more

Sat in the drive through for over 10minutes with 7 cars in line not moving. Went to go inside saw people in there but sign on the door with the door locked saying not allowing anymore people until 5pm. This is not the first time this has happened at this location. Always a 10minute or longer wait at this location. read more