This is what I call a "cookie crumb" review, left here to either guide myself back, or in this case, guide myself away. On the plus side, the service at the drive through was unusually snappy. On the minus side, I soon discovered why: everything in the meal was cold...except for the drink, which was room temperature. They got the order right...were they just lining up food orders in anticipation of business and decided, what the heck, why bother keeping it hot? There's a paucity of fast food options along here but in the future I'll just head to Wawa and take my chances with the roller hot dogs if I'm in an emergency food situation. read more

We needed a quick bite to eat and it was close by. Got a couple of burgers and they met expectations for a Wendy's.

The food is good quality and I was happy they were open at 1130 PM when most places have decided to close much earlier. The girl skimped on the fries in my burger and I didn't want to try to go back the next day for that. The lady who serviced me was pleasant and hard working. read more

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Every time i go there i am always missing something. There is always apart of my meal Missing. When i wanted to take my little niece inside the door is locked with no sign to say why... horrible read more

Only worked the drive thru and my wife has waited for an hour to order but all associates were working the drive thru

You're employees verbally attacked me after I politely complained about the quality of the food they prepared for me, telling me I got what I paid for. When I asked for the manager, a she/her who identified herself as Marcroyra shouted, "Who the F he think he is" in front of my young child. The manager finally appeared and was so high he could barely speak. He promised me that he would come speak with me if I pulled over, and so I did. Of course, he never came out. This occurred between 4:35 and 4:45 pm on Wednesday 3/22/23. I will never go here again. I already stopped using the Wendy's in Brookhaven for similar reasons. Looks like Aston is Wendy's last chance with me. After that, I will be done with them forever. Get it together Wendy's, or lose your customer base. read more

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Went thru the drive thru. They messed up my order and overcharged me. They did correct the food but called ME a bitch because I needed my original receipt along with the credit receipt. read more

Wendy's - Supervisor - Burgers Near Me - Media, Pennsylvania

Rushed me when I ordered thorugh the drive through. I ordered a chicken sandwich add cheese. They sounded frustrated when I asked to add cheese. I get to the window and the cashier said you got the chicken with cheese? Yup when i got home and opened it, no cheese. i also ordered a JBC which they forgot to put in the bag. so all in all i paid over 16 for $11 meal. This place is beat... Dont go read more

Superrr slow. Cold fries. Flat sodas. Always out of something. Always have to pull up and wait. The list of terrible qualities of this location just never ends. Most of the employees seem to hate their jobs and lives and it really shows. They take zero pride in their work. A total disgrace to Dave Thomas's name and brand. read more

This Wendy's ass they forgot my nuggets and my coke. Never come here workers got no hardship to keep this place up.

A it took forever and alls I ordered was a #2 which is a baconsder meal, and a chicken sandwich with just chicken and chees only. I get home to find I just had a plain cheeseburger with nothing but cheese and onions on it and a chicken sandwich with cheese and catsup . WTF ! It's Sunday evening and nobody in line how hard is it to mess up that order. I'll be dammed if I'm driving all the way back to media to exchange . Thanks Wendy's it seems like all your stores in this area have really gone down hill. I'm not the only one that's noticed . Thanks for letting me vend , a former customer read more

Slowest Wendy's I've ever seen/been to! They don't even have the dining room open. Only the drive through. It takes 10 minutes per car. Man are they lazy or is there only one person working there? read more

Service needs improvement. Bad attitude of "Arnold" at front counter. I asked for 6 chicken nuggets with honey mustard and he responded " BBQ, Ranch, ..." and 2 others I don't remember. I repeated "Honey Mustard please" as I usually get that. I then asked if they had that and he said "no." He should have said, "I'm sorry maam we don't have any honey mustard; would you like BBQ, Ranch, etc." WTF is wrong with people? The food was ready quickly and he called out "Jr. cheeseburger deluxe, 6 piece nuggets." I assumed he had forgotten my fries since he didn't mention them so I took the bag thrown on the counter (and I was eating in) and asked him if the fries were in there and he ignorantly said, "they're in there; you just have to move things around." He should have just said, "Maam your fries are in the bottom." It doesn't take that much effort to speak appropriately to other people; it may make his life a little happier! read more

I mobile ordered to this location and got the wrong items. When I returned to the store to talk an employee they were extremely rude and cut me off in the middle of my sentence. read more

Do not eat here! Just ordered a meal with a chicken sandwich and a roach crawled out of the sandwich when it was opened!!! Pest infested place! read more

Had a terrible experience here, while I was waiting for my food I saw a barge bug walking along the fooor. It wasn't clean. And I had driven out of my way and was so looking forward to a Jr Bacon Cheeseburger, and they didn't even get my order right! Sad! read more

Went through the drive thru and as I paid realized that neither the cashier, nor the person handling food were wearing masks. I called Customer Service and was told that it's a franchise location and I would need to speak with the manager for a refund. She called me and left a voicemail. I tried calling back four times this week and their voicemail was full each time. read more

I don't know what Wendy's has done...but they need to get the food in this place in order Ordered the big baggie deal SpicY chicken nuggets were so over fried and hard it didn't even taste like their normal breaded nuggets, Wendy's...if you changed ur nugget recipe, please change it back The spicy chicken sandwich same story, chicken patty was hard as a rock from being over fried Chili was way too salty and sweet, heard good things about it but man was it not what I expected read more

14 minutes in line + wrong order with only 3 items = never stopping here again. It amazes me how bad most fast food restaurants are at a core competency - their drive thru. read more

This place is horrible. They always have an attitude, almost every time I'm here I have to wait, the food is usually cold and they never remember my extra pickles. I'm literally sitting in line now, bc they asked me to pull up and it's been 15mins??! I don't get it... it's the only fast food in media (Town) could make mad money but they clearly just don't care! ‍ read more

You better try to avoid the drive through during lunchtime and dinner. This place is so slow.

I've been here a couple of times during the day thru late night. The staff is very polite & helpful. They give suggestions if you're unsure about the menu. They also substitute items on he meal if needed. The food was hot & yummy. The dining area was always kept clean & tidy. The bathroom was very clean & stocked (soap, toilet paper). Overall, when I'm in the area...THIS IS MY WENDY'S!!! read more

Food okay. Usually kinda cold. But next time homie taking orders asks if I have 4.71 bc I ordered 4 for 4, implying I'm broke bc I just didn't want a lot of food, I will seriously lose it. Like I don't know what rude people you serve there, but I'm not one of them. So don't treat me like that. I get off work late. So it's either this or wawa, but I'll be going to wawa from now on. Literally because of him. (He's always rude taking orders but that really threw me off) read more

Not bad for a Wendy's. My youngest daughter and I had a quick lunch here recently and we were satisfied. It was fairly packed and everyone seemed content as well. read more

Wendy's is probably one of the best fast food options out there. Whenever I order form this Wendy's, I am never disappointed. You can't go wrong. Cheap, delicious, and terrible for you food! Only reason I'm giving 4 out 5 is because it needs some updating. It's one of the few fast food places in the area that hasn't been updated to be a new model. It's old and outdated on the inside. It would be nice to have a "classy" Wendy's in the area haha. But seriously, they're always really nice here, foods good, and their spicy Caesar salad is my favorite salad in the world. read more

One of the only places in this upscale exclusive neighborhood where it feels like all are truly welcome. The staff is friendly and they are not stingy with refills of soda pop. read more

Asked for a baked potato with meal was told "you gotta order an hour in advance they take an hour to make"

Hands down the worst Wendy's I have ever been to. Even with just 2-3 people in line, expect to wait 15-20 minutes for your food. I was there last week and out of the 5 people in line, they screwed up all 5 orders. "Ma Bad, ma bad" was all that was said to us. Stale buns, flat soda, and a ketchup dispenser that I don't think has ever been refilled. read more

1 star for minus 1. Terrible food quality. I visit this location at 12:30am and got a cold chicken sandwich with cold saggy fries. What a shame, I assume this place have a manager on duty, clearly don't care about quality food. No pride on the staff work. This is the second time a got a non quality order from Wendy's and clearly will be my last. The first time I complaint to Wendy's online and never got a respond from them, I guess they also don't care. I'm done with this franchise. read more

Because you have to push at least one star. Maybe the manager or franchise owner needs to have to come to Jesus two with the staff. When a customer places an order, it is your job to give them what they want. As a former manager for a big coffee company with Drive Thru experience, you need to repeat the order. Come on Wendy's!! Don't your registers have modification buttons?!? When we order no pickle, no tomatoes and you give me the things I asked not to come on my burger?!? You need to question what these kids are doing other than collecting a check and ignoring the customers. I should've just driven away when the tone of this girl taking my order was SHIT!! read more

Bomb....that's what comes to mind trying to describe this place....and I love me some Wendy's (and I'm not too high and mighty to admit it)...but this one in particular can never seem to get it right. I'm not even talking about the food....I have never had an order correct going through the drive through and the service has never included a smile. Call it chance or circumstance but it's happened one (three) too many times for me to head back. When I swing into a spot and head in to get it corrected, it's never taken care of easily...even if it is just trying to get my BBQ sauce for my nuggs. I hope for nothing more than for it to improve but for now I'll get my Wendy's fix in Broomall..... read more

ALWAYS FORGET SOMETHING (straw, fork, spoon, sauces etc) that's not even the problem. last week I ordered a strawberry frosty shake and got a cup filled with half shake + half whipped cream. ordered a baked potato and got a squashy BOILED potato with too much moist. (of course, they forgot my butter again.) poor quality service GO TO THE ONE IN BROOMALL. only takes about 10 minutes from the one in Media. read more

The drive thru speaker was extra loud and the lady was not nice. They ran out of potatoes (so a quarter of the menu). It was not a great experience overall read more

Awful. Just rolled through here for a small order. Made the order just fine. Came time to pay and the cashier was curt and I handed her my card. She opened the sliding window swiftly and almost dropped my card before even handing it to me. She shut the sliding door swiftly as well. I go to put my card in my wallet and the sliding door opens with the big swiftly coming towards my car. I make haste and said sorry one moment. She shakes the bag in my face and just stares at me. I take the bag and went to say thank you but the door was already shut and she was annoyed speaking to another worker. Awful service, workers and the burgers were cold. Threw them out. read more

My 13 year old was just served a solid Rock chick sand in 4$ for 4$ tonight! Absolutely DISGRACEFUL! Old frozen food. Too lazy to cook. Shame is the name read more

Tried giving them a chance. Went 4 different times 4 different hours 4 different days SAME RESULTS. Burnt dry unedible hamburgers. I actually threw baconators away. Doesn't Wendy's Corp check their restaurants to make sure the food is at least edible. read more

First we waited in line forever inside (only one girl taking orders and EVERYONE who ordered before us returned to the counter either missing something from their meal, or with the wrong food). Upon ordering, I asked if a particular salad had grilled chicken. Girl said yes. We got our order, sat down, and I opened my salad to find a long black curly hair as a topping - oh - and crispy fried chicken - not grilled. Then I discovered they forgot my daughter's drink. Fries were wilted and soggy. My 3 year old was thrilled to be there so I kept smiling until after dinner. She needed the bathroom and we went in to find it clogged and not flushing. Well done, Wendy's! You're not even worth one star. We'll never return. read more

Absolutely horrible. I realize that it's fast food, but the level of unprofessional customer service is astounding. The majority of employees are rude and seem like it's the end of the world when a customer shows up. Oh and God forbid you want a baked potato after 8pm. Not happening. Food is usually cold and thrown together. I only ever come here when its late and I'm too drunk to care. read more

They need to work on the employees customer service skills. Everything else is pretty much what you can expect from fast food, but the workers are rude and need lessons on how to say hello when your standing in front of them! read more

I wait in the drive thru line for 15 minutes before I can even order (2 cars in front of me). When I pull up to the speaker, my boyfriend says his order and then in the middle of my order, the worker rudely cuts me off in the middle of a sentence and we soon realize she's talking to whoever just pulled up to the window. We listen to the conversation for a minute or two just thinking it was super busy, or something was messed up. After saying "Hello?" twice, the rude worker said "Give me a minute" then muted her microphone. About 6 minutes later, she continues taking our order. She repeats the entire order back and we pull up to the window. She then hands us our drinks and shuts the window in our face. 2 minutes later she opens it back up and asks us to pull up. We pull up, realize we don't even have straws and all of the cars behind us are getting their food and driving off. Finally a manager comes out and gives us our food and apologizes for the wait. We pull off and the Baconator that we asked for multiple times to be plain, had ketchup and mayo on it. I had to drive all the way back. 1 star performance for sure. read more