I just have to write a review for this chick fil a. I went on a Saturday night at 6:30 and the drive through line was sooo long, so I went inside and it was just as busy! People ordering, eating, picking up mobile orders. I watched in amazement as all the employees moved around so fast with purpose. I counted 14 employees that I could see up front and everyone seemed to know exactly what to do. It seemed like such a well oiled machine and just I watched in awe while waiting for my food. I saw a manager note that the iced tea was empty and immediately someone started to address it like they knew it was their job to fix it. Super cool to see and no one seemed stressed or frustrated, just going with the flow and still super kind. And I got my food super quick. read more

Customer service is great and the employees are amazing it's clean they are playing nice music everything about my experience is nice 10 STARS read more

Chick-fil-A - I ordered five nuggets Chocolate milk with the Chick-fil-A sauce OMG it was so good - Fast Food Near Me - Philadelphia, Pennsylvania

This Chick-fil-A is always jammed packed but I feel that makes the food fresher. I like to order on the app and walk in when my order is ready. The staff here are kind and courteous. They also seem to be very used to the high volume. They're continuously cleaning the dinning area and when I have stopped in to eat, it's always been nice. I always get my go to here: chicken nugget meal with waffle fries and a lemonade. Can't go wrong! It's a quick and easy meal for a busy day. read more

Chick-fil-A - ows customers at a fast food restaurant - Fast Food Near Me - Philadelphia, Pennsylvania

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Pros - it's chick-fil-a...still love their sweet tea - can order through their app so it's fast and convenient when picking up Cons - long line in drive thru no matter what time of day - ordered grilled nuggets and they were way over seasoned - they forgot the fries in our order (!!!!) so we drove back and asked for them and the guy was super skeptical. Instead of apologizing for causing an inconvenience he was so rude and hesitant about giving us the fries read more

I'm fond of Chick-fil-A's customer experience more than -- sometimes the meal. It's disappointing when I frequent at this particular location and the employees do not want or choose to say their signature "my pleasure". I genuinely say thank you -- I would even appreciate "you're welcome". It's like the employees refuse to say it. Of course, the food is good here. This particular location makes it a bit disappointing because of the customers' experience. #ijs read more

The breakfast sandwich chicken egg and cheese on a biscuit is so good at this location! And the chicken is actually crispy and seasoned compared to other locations I have been to. The food was on point here, but it was lacking the smiling and friendly service I am used to at other locations. It's definitely a different environment at this location compared to other locations I've been to. I thought all the restaurants were the same but this one is way different when it comes to customer service. I would return just because the chicken tasted so good, but I won't expect service with a smile or staff saying my pleasure- because the service here is lacking. read more

I absolutely love Chick-fil-A! The staff and food are always spot on. No complaints about that. The line is always long but what chick-Fil-a isn't?! I wish this business was closer to my home. read more

It feels wrong to love Chick-Fil-A. I'm not talking about the moral code / political opinion of the company, but the fact the chicken remains stupidly addictive while also being stupidly unhealthy. My only CFA experiences have been from down south - all great - but the city of brotherly love did not disappoint. It was a complete meal: waffle fries, a hearty yet sugary milkshake, and a juicy, tender chicken biscuit to top it off. A friend was rockin nuggets and some sweet tea, which were definitely tasty in their own right. And we were able to scarf it all down after failing to score some John's Roast Pork (http://www.yelp.com/biz/johns-roast-pork-philadelphia) due to their strict afternoon hours. But in the end, the service, cleanliness of the interior (and bathrooms!) all score big points in fast food land. Not that there is much to love about fried food on the go, but there is just something about the chicken that makes this experience worth repeating again. We need one like this in NYC. read more

Food was good but seems overpriced compared to other similar places. Shorted me grilled nuggets. Does this look like 8 pieces to you? Nope read more

Chick-fil-A - Grilled Nuggets - Fast Food Near Me - Philadelphia, Pennsylvania

I don't even know where to begin! On first entering we were greeted with smiles, pretty common for a Chick-fil-A, so we didn't feel anything out of the ordinary. After sitting down and observing the atmosphere we began to feel like we were in a video game, with NPC's all around. As we were casually drinking our delicious, creamy milkshakes (with whipped cream and a cherry on top, of course) we noticed one of the employees cleaning the windows, over and over. She would clean the windows, but only in her eye view. She then miraculously disappeared. It's at this moment, I turned to my friend, we shared a telepathic moment, and knew we had to observe further. One of the female workers came over to us to ask if everything was okay with our order and if we needed anything else. Her comments had completely transcended me into another world, a world where we were at 5 star Michelin restaurant and I sh*t you not, I forgot I was in Chick-fil-A. If this wasn't a shock enough.... there is more to come. It seemed as if though all the employees were non playable characters, in a video game (NPC's). The best way to describe an NPC, for one who's unaware, is they are very predictable, completing the same task on rotate. This is exactly what 20% of the workers were doing, out of the 17 workers (that we saw). They would go around the floor, in the same direction each time, smiling, and asking how everyone's food was. At one point we even observed an employee refilling a customers drink, and taking it to their table. They had no issue with waiting for customers to pick a table they wanted to be seated at, and then placing their food down. Maybe I'm used to lower class fast food restaurants where they slam your tray of food down and walk off, with no care. On top of all this, the restaurant was immaculate. With help from the lady cleaning the windows, of course. The employees were truly on the ball with cleaning up after people and wiping down the tables and chairs. They even brought a disheveled looking broom out at one point, to clean up a few crumbs on the ground. This experience, I believe, was one of those situations you could only truly understand by being in the moment. The funniest Chick-fil-A experience I've ever encountered. Might I add I've been in A LOT of Chick-fil-A's. The workers were swifffffttttt with everything and truly seemed like they enjoyed their jobs. 10/10 :D read more

I'm so disappointed. I stopped by this location while running errands on Christmas Eve. I ordered on the app and there was a wait but when is there not a wait. Now I've had the Mac and cheese in Georgia and it was surprisingly good, I didn't have the same experience here. The Mac and cheese here is like you'd get from any fast food restaurant very Kraft and Velveeta like. The Mac and cheese I had in Georgia was like someone's Auntie or my mom had possibly stopped by and gifted them with a few gems, NOT ALL. Just that they were in the neighborhood of good mac and cheese with their recipe, not so for this location. The nuggets were hard and just not what I'm accustomed to from a Chik fila. I'm confused because I thought they are a chain and it should be the same? This was not like any Chik fila I'd ever been to. I hate it here read more

Chick-fil-A - Lack n cheese, 8 nuggets - Fast Food Near Me - Philadelphia, Pennsylvania

This is the ONLY location in Philly that we frequent! They never fail with how fresh the food is. Service is always excellent and dining is always packed. My ordering is always done via mobile and always correctly made, even my lemonade with lite ice. One thing I must say, I can never get enough read more

Fries were old and cold and there was a guy beating on his gf in the parking lot. This place is a shithole but at least the employees were polite. I actually feel bad for them. read more

sean is the nicest person I ever met.good service,nice people the milkshakes are so good I can smell them from my table!

Another great Cfa in philly.... Was at Ikea. Choose to stop for lunch... Was packed with lines almost at the door. But moved fast... Got my food pretty quickly. Always get the spicy chicken deluxe meal. So good... It's nice and clean inside. Bathroom always clean as well. The drive thru is always a line going around. But i assume when the food is more healthier then other fast food places... You are always going to have lines. Would definitely come back to this location again. read more

This location is fast, friendly, and clean. The service is excellent even during peak hours. It can be very busy during these times but everything was well prepared. *Corporate fast food is scientifically proven to be detrimental to your health, but if you're going to eat toxic garbage, chick fil a is one of the best options. read more

I pulled up,said to the order taker: "I m sorry, I'm not familiar with ur menu. I'm thinking I want 2 or three pieces with some sides. " The order taker said, and I quote: "Pieces of what?" Me: "Uh...chicken?" read more

This is one of the nicer looking Chick-fil-A restaurants. Service is slow and not very friendly. You are better off ordering inside if there is a long drive thru line. But I happily give this place 4 stars because the actual chicken they deliver here is as good as it gets for Chick-fil-A. Perfectly crispy and delicious. The breakfast chicken & egg biscuit is a particularly tasty breakfast. read more

I've always experience great customer service at all Chick-fil-A restaurants.....however, this location is the only location i haven't seen good/great customer service. The girl, Daytona, took our order at the register...looked she did not want to be at work or take our order. Very straight faced. She was also didn't speak much. Didn't hear the usual "it's my pleasure also." (7/5/19 , 6:17pm, order # 6109275) The food was okay. The fries were only halfway filled. The cheese and lettuce was not nicely packed within the sandwich. read more

Stopped by with a friend on a Friday evening. Incredible and what feels like rare service these days from a "fast food" spot here in Philly. Food was delicious and fresh, and dining in was nice! read more

After the renovations, this particular Chick-fil-A looks marginally better, but is too open. Now you can see everyone from everywhere across the room rather than have your own private spot with a partition. The food seemed the same at first, but last night I had a violent stomach reaction to the food I ate, which was the spicy chicken strips meal. I also felt terrible this morning, too, as my body forced the rest of it out. I typically LOVE Chick-fil-A and praise this company to no end, but not anymore after last night. The only thing I can think of is someone didn't wash their hands. read more

Insane.I ordered breakfast 10 minutes before it was ended then I get a message it got canceled? Always takes less then five minutes to get the food unbelievable. read more

The drive-thru line is always SUPER long no matter what day or time of day. The time that I went, I walked in the store to order inside instead, and they were only allowing mobile app orders, but no one was allowed to walk in and order there. Despite this, the drive thru line was still super slow and took almost 40 minutes to get to the window. The food is usually fine here, but it is pretty disorganized and really slow for fast food. read more

I haven't been to a chick-fil-a in years after there controversy against the gay community. This particular restaurant happens to be the closest of my niece favorite place. Going inside was probably the first mistake because the first thing that catches my eye is everyone behind the counter, kitchen and floor had long hair. I only seen two workers wearing any type of head gear and one was a male. I was flabbergasted that I was even seeing this but she wanted something from this place. I joked to her don't be upset if you find hair in your food. I just got a salad because you can't mess up a salad right? Boy was I so ever wrong! This was just bad karma at me because I told my wife this place looks like a hair fashion show or contest for the longest hair. How can you even give this place any stars. I'm sure there better spots out there but this will never be frequented by my family again. Stay away if you don't want long hair in your veggies or go to attend the hair show. My votes on the girl with the blond braids down to her calves. read more

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Update! This location did reach out to me and ended up providing me a free meal. The difference was extremely noticeable and pleasant! As you can see from the picture, the sandwich is much larger as what I've always been used to in the past. The service and speed was still great as well. Love a company that can might things right with their customers. ------------------------------------------------------------------------------------- Let me start by saying Chick-Fil-A if one of my favorite fast food restaurants. This is my first time trying this location and I was greatly disappointed with the quality of the sandwich. The chicken itself was extremely thin and fairly dry. There were a few bites where I only got the breading/skin. See picture below. The order did come fast, 30 seconds tops but may have been pre-made and sitting there. I've been the many other Chick-fil-A's which always delivered sizeable and juicy sandwiches which was why I was hooked. The fries however, was a good portion and the staff was OK. Maybe this was just an off day? read more

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The chicken nuggets we're dry and fries were under cooked. This happens Every. Single. Time. at this location. I can't understate how the new Chick-fil-A on Penrose Ave is infinitely better. The chicken is always fresh, crispy, and juicy at Penrose Ave. The fries are always crispy there too. I really wish they would get it together on Columbus Blvd. Very bad for Chick-fil-A's brand. read more

I never had a bad experience here with the staff or food. There are plenty of cops and customs agents as well as other law enforcement people who frequent this place. I generally roll through the drive through, which normally looks like a horrendous line, but the staff here really moves. I normally only wait a few minutes, ten at the most. They are the quickest, most efficient, moderately healthy place to eat around in South Philly. Sure it is a chain, but this is the only fast food chain I ever go to. I have not eaten at any other fast food chain in well over a decade. Why bother, Chic Fil A has everything they do down to a science. When you see a manger out on the floor talking to patrons and wiping down tables you know this is a solid place to work. So I have to give them a five as every possible criteria I would rate a business on they completely fulfill. They are clean, they are pleasant, they offer a consistently great tasting product, they are efficient, they value my business and provide a safe and worry free environment in which to dine. read more

Chick-fil-A - South Philly Chick Fil A has some sights to see. - Fast Food Near Me - Philadelphia, Pennsylvania

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Big fan of Chick-fil-A. Fresh and original ingredients. I highly recommend their deluxe original or spicy Chick-fil-A sandwich over the plain since it adds a more full flavor, chicken tenders over the bites since has a little more meat for similar price, crispy delicious waffle fries, and a nice cold cup of Philly water. Don't forget to ask for any dipping sauces such as Chick-fil-A and Polynesian sauce since they don't always ask you. Recently tried their honey roasted bbq sauce which tastes like a spin off version of the Chick Fil A sauce but has smoky flavor infused, recommend to give it a try! Great customer service compared to other fast food restaurants and great food, period. read more

Now I understand what all the hype is lol. I've never had Chick-fil-A before, So I was pleasantly surprised by the great service and wonderful chicken sandwich I had. I had the spicy chicken and I have to say it had a good amount of spice on it. The fries were also good and the restaurant is clean. I'll definitely be back. read more

I never understood what the big deal was about Chick-fil-a especially to warrant all these huge new restaurants cause the menu is so minimal. The chicken sandwiches are pretty good for fast food but the waffle fries are the real stand-out. The peach shake, when in season, is amazing with chunks of real peaches. The playground is a huge help if you have little ones. The best bribe to get them to eat. :) read more

Chick-fil-A - Fast Food Near Me - Philadelphia, Pennsylvania

Excellent service consistently - even with the crazy crowds. The friendly "my pleasure" whenever you request something, no matter how trivial, brings a smile to everyone's face. The food is solid Chick-fil-A fare and since this location is often busy, the food is always fresh, hot, and delicious. Low key Christian tunes serenade you in the bathroom as well so make sure you don't fall asleep in there. Enjoy! read more

While ordering my meal through the drive through who ever was taking my order seemed to have an attitude. Once I received my food, all of the toppings on the salads I ordered were completely frozen. This has never happened before. read more

Chick-fil-A - Fast Food Near Me - Philadelphia, Pennsylvania

I got Yelp specifically to give every chick fil a I went to five stars, but this did NOT live up to my expectations. The fries were only SLIGHTLY warm, but that's not even the worst of it. I went through the drive through, but realized I forgot to ask for ketchup, so I went inside to get some, AND THEY WERE NORMAL KETCHUP PACKETS!!! NOT THE USUAAL CHICK FIL A ONES, LIKE THE KIND THAT MCDONALDS USES!!!! GAGGAGAGAHHHAH!!!! AND THEN WHEN THE LADY GAVE ME THE KETCHUP, SHE DIDNT EVEN SAY MY PLEASURE! SHE JUST SAID "MHM" LIKE WHAAAAT??!! I thought you were better than this Chick fil a! For this tragedy, I give this chick fil a 4 stars, something I never thought would happen read more

Drive through line was forever long like always because they're food is delicious, however this location allows you to walk in which was awesome because service was so fast that I was walking out food in hand by the time the car that was in front of me at the drive through was just 2 away from ordering. Only downfall is with fast service corners get cut and this one was cold cheese on my sandwich which does throw off the taste for the spicy chicken. read more

I went to the location on Baltimore Pike. The food was excellent along with the staff For several months I would ride past this location and get stand off from the lines. I decided to go a few days ago. First instead of waiting for people to order through the speaker they had employees outside taking the orders. First time eating Chick fil A, the young lady ran down the menu, price for reasonable for such high quality fast food read more

At the end of my order it seemed like My cashier "Emily" Had a slight attitude I ordered a spicy chicken Sandwich with pepper jack cheese and my order came up to $8 and some change I told her that I had a coupon for the sandwich (minus the cheese added in the sandwich) and the coupon didn't scan correctly and she said that the coupon scanned correctly and told me that I told her that I wanted a spicy chicken-deluxe-sandwich and that the coupon did scan. I said "no I only wanted a spicy chicken sandwich with pepper jack cheese and a small strawberry milkshake" and I had a coupon for the sandwich and that it still shouldn't be $8 and some change. She said "well what kind of sandwich is the coupon for?" ..I said "it's for a regular or spicy chicken sandwich"..she then asked a manager for the card and he scanned his card and took off the milkshake instead of sandwich..after that was corrected to him taking off the sandwich instead of the milkshake she seemed a little flustered...and didn't offer me a sauce for my chicken sandwich. The sandwich was served fast tho' and the person who served me my sandwich was polite and did get me the sauce that I wanted. I was disappointed that my spicy chicken sandwich did not have any pickles on it as I was anticipating and my milkshake did not have a cherry on top. The bathrooms and outside area was clean and i noticed as i ate my sandwich in my car that they did tackle down their long drive thru line very swiftly. I usually have a much better experience at this chick fil a. I read more

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We went to this location today, ordered through drive thru. When we got home we realized we only got half order in one of our fries! This is so not acceptable! Not only that one of the sauce was half open. Seems like they just gave us someone's leftovers read more

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I've only been to one other location, so hard to compare them. I had a good experience the couple of times I'm come here. Chicken if flavorful, juicy ( not dry) and tastes fresh. I was surprised to see that they come around and refill your drink if needed, kudos! Chicken nuggets and their spicy chicken are my favorites. Only reason for a non-5 star was because one " bad apple" employee wasn't as friendly as all the other co-workers. Being a little nit-picky.. but Chick-Fil-A prides itself in having great customer service and for example always saying " my pleasure" when you thank them etc. She would say " sure" or " mm-hmmm" and walk away. Just a little nugget of a note. Otherwise, very clean, friendly, and tasty spot! read more

This chick-fil-a knocked customer service out of the park!!! They were pretty busy but the staff seemed to be working overtime to ensure food came out in a nice fashion. I also tried the cookies and cream milkshake which was $3.50. I like to think of myself as a milkshake connoisseur and these milkshakes were phenomenal. They exceeded in the areas of flavor, amount, and cost. Most milkshakes in Philly are around $5 small and seem to disappear in 30 seconds. This milkshake was on the thicker side so I really felt like I got my money's worth! In terms of the staple good, it was to be expected. The nuggets and fries hit the spot! read more

My family comes here quite often so to receive this type of service is very disappointing. So I ordered a sandwich with bacon, french fries and a root beer. I also ordered a white peach sunjoy that was quite disappointing for the price and size. The chicken sandwich topped with ketchup was dry and the only outstanding factor of the sandwich was the pickles. The root beer was so flat it had no sort of fizzle, the white peach sunjoy was also watered down with no sweetness to it. The french fries were rubbery which a clear sign of them being undercooked. The team leader who sadly did not have on her name tag was quite rude when taking my order. She firstly walked up to the register with a very apparent attitude and seemed to have been quite short tempered, and it seemed as though she was trying to rush me. The my pleasure was not sincere in no form of way. I also feel that the amount of time spent waiting for the food was not worth it seeing that there were so many workers not only in the back but standing around. read more