They forgot my child's toy in the kids meal my son was very disappointed he loves sonic VERY much, food was good though

There's no ambience at a fast food restaurant where all you can hear is the workers in the kitchen whooping it up the whole time you're there and you need something and you feel like you're an inconvenience to their social life they're having at work! Having said what I already said, I don't think I need to mention the service any further. And the food.... Let's just say that I now see why they are rated under a four or a three on average. The burger looked like a wet sponge that had been burnt. The toppings were not added to the sandwich with any Care the only thing that went right was the beverage because it was done by a machine, a freestyle Coca-Cola machine to be exact. Oh, there was one more thing someone did take care of the dining room. It seemed so I gave you a second star. read more

They messed up my berger 3 times in a row First they put lettuce then they only gave me one patty then they dident give me bacon read more

Please take down that dumb robot drive thru machine. It's not necessary when you go to the window to pick up your food you see people just standing around doing nothing. read more

I have to say even though the place was packed and the wait was longer than normal, the young man behind the counter was so nice and went above and beyond! Fast food will always be fast food but that young man's kindness earns this Wendy's 5 stars! read more

Nice quiet Wendy's. Fast friendly service, clean ambiance, food smells fresh. TV in the lobby

Our dine in option was disappointing. All the tables were filled with crumbs and soda .There was also food under each table area. it was obvious nothing had been sanitized nor swept. The floor had a haze on it. very disappointing. read more

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This specific Wendy's location is consistently the best Wendy's I've been to; especially their deluxe cheeseburger.

This review is just compared to the other Wendy's that we have been to. This one is very clean and the guys who work the counter are always in a good and cheerful mood. They have a coke freestyle machine so the flavored lemonades are much better than the Wendys handcrafted lemonade for less than half the price. read more

Wish I could give 0 stars. I went to order a "Biggie Deal" like it shows in the menu and the cashier at the service counter looks at me and asks "Do you mean the 4 for 4?" Does it say "4 for 4" on the menu board lady? No it doesn't, so wtf was the point of asking me that. Ordered the jr cheeseburger deluxe and they gave me a hamburger with ketchup. Where's the cheese? Where's the deluxe part. Seriously incompetent and dissatisfying. Will not be back. read more

This is a nasty place and they need to be closed down they making Wendy's look real bad they need to send a inspector there You're food, is never fresh read more

Thought I'd check out the new Wendy's breakfast. This was my first purchase at this location. It came with mouse poop in the bag. In the garbage. I wasted $11.00. So disappointed. read more

Sometimes, this Wendy's NAILS it! And sometimes, it's just disgusting. Always a gamble. How hard is it to have quality chicken for spicy chicken sandwich? Sometimes, it's so crispy and delectable... others, it's mushy and unappetizing. Also, why can't you all remember that "no tomato" means "no tomato" and not a small tomato in the middle to disappoint the buyer? read more

We were at the drive-through at 4 PM and waited 20 minutes to receive our food. We ordered two large Chili's with cheese and a chicken/apple/pecan salad. When we got home the chili did not have the cheese and the salad was missing the chicken. NO chicken! This is unusual so not sure what the problem was but hopefully this won't be the norm. read more

Once again, we've gone to the ONLY Wendy's in our area and walked out, without eating, because the first part of our order (sour cream & chive, baked potatoes) would not be available for at least "25 minutes"! I mean, how hard is it to plan ahead and start cooking food, so it will be available when customers order it...?! C'mon! And these people expect to be paid $15 and hour for such crappy service! Why not just tear this place down and put up some restaurant that hires employees who know and understand what their jobs are supposed to be? read more

Came in as a whole soccer team of high schoolers (like 21 people) and they took all of our orders in a timely manner and nicely. Very good!

This Wendy's is the slowest I have ever been too. Also on top of that I have seen 3 different families come in from the drive tru that had their orders messed up. Avoiding this place from now on read more

Slowest service. Waited 25 mins for three mini frostys. Long drive through line should've been a hint.

They were out of everything today, was horrible! Soda station didn't work. Ketchup dispenser didn't work. No toilet paper nor paper towels in the bathroom. Had a screen touch to order your food right in front of the cashier, so confusing that everyone made their order with the cashier. So a long line with 1 register. Then another line to get soda since the machine wasn't working or out of so much. Very disappointing. read more

I went to Wendy's in McHenry at about 10:45pm, which I checked and they do not close dining until 11pm. I was very disappointed with my service and the attitudes of the workers and one of the worker's friends. One of the workers said to me, after I respectfully said "I am waiting for my food, then I will leave," he said "Once you get your food you need to get out" and then got a dirty look from the worker's friend. Overall, they need to respect their customers better and I will not come back. read more

I'm rating this as five as compared to other Wendy's I've visited. The food is the same as every place else, but this Wendy's, in the dozens of times I visited them, never once screwed up my order. Also, whenever I would go through the drive through with my dogs, the ladies behind the window would always give me a chicken nugget for each dog. Silly as it is, I probably went here twice as often as I would otherwise simply because of the chicken nuggets for the dos. read more

I'm giving this place one star due to the fact that every time I go there my order is always messed up there's very unsatisfying for a place like Wendy's that thrives on customer service excellent fresh food that they can't get your order correct after that busy they need to hire more people it's ridiculous read more