Thankfully, the food was good, but our service was awful nasty. We went through the drive-through, and she was very abrupt and.Bitchy

Okay so basically I drove thru at 12:10am, applauded them for being able to serve me that late, and asked for two baconators. They gave me no bacon and still charged me for two baconators. Luckily I had a coupon for but one baconato get one free so I used that, but still both had no bacon. I even told the drive thru guy that I loved him on my way out. Smh my head. The fall off of this particular Wendy's should seriously be studied. Like bro, just put the fries in the bag. read more

Wendy's - Baconator but they forgot the bacon. - Fast Food Near Me - Mason, Ohio

The service was awful. Was just sitting in the drive thru lane for 15 minutes. They are open, there was one car ahead of me which I waited behind for 5 minutes. Then I waited at the order screen to be helped "momentarily" and 10 minutes later I left. Never served. read more

This place doesn't have very pleasant employees. They are just rude . i forgot my wallet and had asked if i could use Venmo to pay for my food and she said no and then walked away...Not a sorry have a good night or nothing. Just shitty service. She was also rude to me while i was ordering food. read more

Good Wendy's. Service was quick and efficient. Both the drive thru and the dining room were open Food was classic Wendy's fare and was exactly what you would expect from any Wendy's. read more

The inside was unclean the staff were unable to communicate with staff and the food was good

Boy this place is pretty bad. 8:30 pm on a Sunday night. Dining rooms a disaster. Soda machine syrup all over the floor and I nearly fell while filling my soda. French fries look as if they have been sitting for four hours. Brown, stale and some remind you of a fry left under your car seat for a month. My sons burger bun was literally crumbling because it was so stale. My baconator was barely room temperature. The cheese was not melted at all and the burgers seemed like they were just sitting room temperature before they were served. By far the worst Wendy's Ive ever been to, and I've eaten Wendy's for a very long time. Hope my family and I made it out without getting botulism. read more

Get done with Kings Island and want something to eat, but the drive thru is backed up and slow. They aren't taking orders on the inside because of short staff. On to the next stop. read more

Stopped by thought this was going to be a fast service since there was no cars in drive thru but I was wrong the person on the head set had me repeat my order several times and then didn't give me a total rudely ask if that was it to pull up then the lady at the window didn't even greet us gave us a look like she was force to be there super rude we asked for ketchup and she rolled her eyes. Finally we get our food we get home and of course we get the food wrong. Super rude place to go if they don't want to be there working don't show up we aren't asking for free food we pay for our food. To top it off I didn't even get my receipt for the survey but will be contacting the 1800 number. read more

I'm just here to try the new breakfast menu! If you can by pass the poor customer service , the food is decent. I went through the drive thru and there was no greeting at the window. The cashier was rude and just impolite. Maybe she was having a bad day. The food: the potato wedges are delicious! They were hot and well seasoned. Yummy!! I also had a bacon egg and cheese biscuit. I really appreciate the "real" egg and not a folded egg. It was pretty tasty. The portion sizes are pretty standard. I'm interested in trying other menu options as well. read more

This Wendy's has gotten worse and worse over the years. So bad that I feel the need to finally rate and leave a review because I'm fed up. Somehow, nearly every time I or someone in my family goes through the drive-thru our order gets messed up. It's happened so much that we stopped making modifications (like asking for no mayo) just to make sure we could at least get the right food item, but even that still gets effed up. For instance, today, I went through the drive-thru. It was lunchtime, but there was not much of a rush, just a few cars. I ordered and paid for a Baconator combo with a medium Coke. I was given a Son of Baconator (which was missing the second patty it's supposed to come with) and a small Cherry Coke. I could tell the drink was small when it was handed to me, but I didn't have time to mess with it so I let it go. I didn't realize all the other mistakes until arrived at my destination, and I did not have time to drive back and have them probably screw it up again. What's worse is that they NEVER give you a receipt so you're unable to call up there and get the issue resolved. And even if you do try calling no one answers. It's like the only number provided is for a fax machine. I am so fed up with this location and hope it gets shut down or at the very least gets better management because they don't know what the hell they're doing. I've never met anyone that's gone to this location and had anything nice to say. This Wendy's is less than 5 minutes from my house, but at this point, I'd rather drive 15-20 minutes away to a different location or just not even go anymore. Absolutely done with this place. read more

Waited in the drive-through for 40 minutes, left and attempted to call the manager and they didn't even answer most pathetic excuse for a restaurant I've ever been to read more

Long wait times, terrible customer service. I should not feel like I'm being yelled at through the drive thru speaker.

Twenty min waiting in a drive through is pathetic. It's 7:30pm so not even dinner or lunch break. Top it off with a wrong order and cold food. Couldn't even eat the limp fries. Ugh. read more

Based on my personal experience, I wouldn't care to revisit this location. Wendy's website says they're open until midnight. We arrived at 10:30 and were next in line in the drive through to order and we see the drive through menu light turn off after we sat in line for thirty mins. According to them, the district manager chose to have them close at 11:00. Mostly posting this for others to not have the same happen to them. There was still a line of cars wrapped around the entire building behind us read more

Food was good but workers were talking about roaches with customers in the dinning room and were making fun of a co-worker for not having a car. Terrible human beings working at this place. read more

Gotta love when you order and pay for 2 sandwiches and 2 fries. Than you get home and realize you got 1 sandwich and 2 fries. I guess I should have checked the bag. My annual visit to Wendy's reminds me why my visits are annual. Also the only way to pay is by handing over cash or card. Touch-less payments would be wise. read more

That place is trash I sat in the drive through for almost an hour and didn't even get to order then I try to call and no answer

Ok so I know it's Wendy's so the expectation is low. But seriously. You will stand for at least 5 minutes before they take your order. And then it may or may not be right. You get lucky sometimes. This time I asked for a half salad, got charged for a full salad and was given a half salad. Their freestyle soda machine is out of pretty much everything and to be honest, that's the reason I stopped by. For a diet sprite with cherry. Nope. My oats are a little toasty now.... read more

rude employees and waited forever in the drive thru line with no service. absolutely ridiculous. used to love this wendy's too, such a shame. read more

If I wanted slow food, I would go somewhere with better quality food. Waiting 20 minutes for fast food is I acceptable. I will never be back. read more

Worst experience at a wendy's ever. 1st off, they were so slow. I went inside to order because the drive-through was wrapped around the building, There were literally 2 couples ahead of me and I waited 20 minutes for my food. There was only one girl working the register, 2 people working the drive-through, and one person cooking, until I noticed 1 person came back from break, which made 2 people cooking. The fries were unsalted, they had just refilled the frosty machine and gave us completely melted frosties. I show a picture of the one my husband got below. There's no way she couldn't see this when she filled up the cup. My husband ordered a bacon double stack which had no bacon on it. I gave him the bacon off of my chicken sandwich, which apparently is the only flavor the chicken sandwich has, because it was absolutely horrible and completely tasteless. One of the workers was arguing with the manager during this time. Something about having to do his job and everyone else's and he knew the manager didn't care but it was still an issue. There was someone who came in while we were waiting for our food who did not get sauce for their nuggets through the drive-through. There was another woman who had ordered a Burger with no cheese and said that they put cheese on it. When they are fulfilling one order at a time it should not be that difficult. I'm not sure what Wendy's is trying to do. They have virtually changed all of their inside ordering to 1 register, 1 cashier, and she works on 1 order at a time. I was at another Wendy's and waited over 25 minutes to get my food inside. I'm not sure if Wendy's is trying to deter inside ordering, or do away with it altogether, but they are really deterring me from going there at all because the drive thru lines are super long, slow, and going inside is obviously worse. read more

Wendy's - Fast Food Near Me - Mason, Ohio

I've only had solid experiences at this location. The staff is pleasant, the food has been consistent, and the renovated building is enjoyable to sit in. I suppose like any fast food it depends on the time of day and whether the general manager is present. I'm usually here in the afternoon. My spicy chicken is hot and baked potato is tender. That's all I ask. read more

Wendy's - empty tables and chairs in a restaurant - Fast Food Near Me - Mason, Ohio

We are on a weekend vacation and decided to eat at the beautiful new Wendy's across from Great Wolf Lodge. Our experience began with our order being wrong. So we ordered burgers and chicken sandwiches...there were no condiments, lettuce or tomato....The line was growing, orders being placed but no one getting their food. The service was terrible and thank goodness there are several other options in the area. read more

This location sure loves to complain about the fact that they work at the Kings Island exit, rather than adjusting their staffing to handle the business. They'll throw in an added treat of forgetting part of your order!! I've been a Wendy's loyal for years but the rude late night staff will keep me from coming to this location ever again. read more

Honestly doesn't even deserve a star it's just out of generosity at this point. I waited 30 minutes just to order my food after a long day at work. I ordered a $5 biggie bag, my first issue was the fries they were unsalted and just cold they tasted like a regular uncooked store bought potato disgusting. Second the nuggets were cold and they forgot my sauce. And last the burger was just terrible the way it was presented looked terrible and the way it tasted was gross as well. The pickles also tasted as if they were old, just disgusting honestly. Don't know why I came here sorry but that's just the truth. read more

DO NOT GO HERE!!! Horrible! Worst Wendy's ever! Sat in drive through for 10min with no answer then went to go inside at 9:45 and statist it closes at 11pm and doors were locked then tried to call and the lady kept picking up the phone and hanging it up! Worst experience ever don't go here waste of time and money thank goodness for McDonald's right acrossed the street! read more

This is the worst Wendy's I've ever been too they were super slow plus they didn't even give me the food I ordered. The bacon cheese fries has so much grease in the tray we couldn't even eat them as in the picture below. Worst service ever read more

Wendy's - a tray of french fries with bacon - Fast Food Near Me - Mason, Ohio

What a horrible location! We got out of King's Island around 12:25 and pulled into the Wendy's drive-thru around 12:35. We waited about 15 minutes when an employee was sent out to tell everyone that if they didn't reach the speaker by 1:00am, then we couldn't order. The lady at the drive thru speaker had sat there for around 20 minutes. No one would take her order and there was only one car at the window! It was as if they were stalling u til 1am. We pulled up to the window to ask what was going on, and Robert the manager informed us that they were understaffed. YOU WORK BY KINGS ISLAND!!!! Do they understand that King's Island is a major amusement park? Why aren't you fully staffed at that hour??? Utterly ridiculous!! The girl at the window looked at us as if we were exotic animals that had escaped from the zoo. This location needs to get their stuff together! read more

Waited for 15 minutes just to order. Nobody was answering through the drive through speaker to the point where we called to make sure they were open. Then after calling waited five more minutes. Only had two workers throughout the whole place. read more

It's been a long time since I had a triple cheeseburger and let me tell you, it hit the spot. Service and food was great.

This wendy's has had a full renovation or is new so it's nice and modern inside, with the fancy soda machines. It has the room in front with the big windows for natural light and a sitting area outside with tables and umbrellas. It was very clean, the food was just right and was ready very fast, and the staff was friendly. One employee was even walking around cleaning up during the lunch hour when they're busiest. I'm a big wendy's fan and this is the best one I've been to. read more

We don't get fast food often, but as soon as we were done ordering, our food was ready. And, it tasted great. It was fast food, but it is always nice to see a smiling cashier. I like the new look of this Wendy's store, but it had been years since I've actually gone to one. To keep it short and sweet: it was quick, convenient, and great. read more

Very slow service, dirty lobby. Trash on tables, trash bags on the floor. Very dissatisfied with my visit at Wendy's. read more

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I've been 3 times and yesterday was my last. I like Wendy's food but this Wendy's has no service and each of my visits have been the same no management and under staffed. Will not be back to this store. read more

Incredibly slow, out of ketchup at 4 in the afternoon, and every trashcan running over. The building is brand new but it is apparently managed horribly. Being so close to Kings Island one would think they would be prepared and staffed for busy Saturday's but this is not true at all. read more

Absolutely ridiculous. We pulled up and nobody spoke to even tell us to wait a moment while we waited for almost five minutes without any kind of acknowledgement. Then the cashier had a snappy attitude when we tried to tell her she was charging us the wrong amount and giving us the wrong order. After she charged my card the wrong amount, and we told her so, she just sighed and came back with a handful of change and said that was good enough. Still never gave me my actual receipt, and almost missed my fries at the very end because she bagged them separately and waited almost a full two minutes between handing out the first bag and the second. I've had bad experiences at this Wendy's before but I'm just done they never seem to know what they're doing and always have an attitude as though you're a bad person for making them do their jobs. read more

Nicest Wendy's I've been to. Unfortunately wasn't very clean. Food and trash on floor and tables. Food fast.

I stopped here pretty late at night while the amusement park traffic was just getting out. Aside from the long lines from the park-goers, the service was brutally slow. I asked for honey mustard and saw sweet and sour sauce pop up on the screen, i didn't give it a second thought. I then asked to make sure I got honey mustard and the cashier acted extremely irritated and said yes. Surprise Surprise, I got sweet and sour sauce to dip my chicken in, yuck! read more

Literally the worst service ever! AVOID AT ALL COST! I placed my order and paid.. waited at the window for a solid 10 mins and then they tell me they are out of potatoes. The " manager " acted like it was my fault for being upset and asking for a refund and that the measy small coke was adequate compensation for $5+ order price and 20 mins of my time... Even when I called corp and spoke to the dist. manager she just said " more training " was needed and to come in and waste 20 more mins at the slowest location on earth for a refund of $5.. I think not. Seriously.. there are 8-9 different choices on the strip... don't waste your time/money here. read more