The attitude of the non-English speaking workers at this particular Wendy's location is absolutely terrible. I used to go here all the time...at least three to five times a week. It's not that their food was spectacular or anything of the sort...it's greasy and small in portion, but it's fast food after all, so you don't really expect much to begin with. I would put up with the employees' crap just so I could get some quick, cheap eats. After one event though, I just never went back. Read on...
There used to be a semi-English speaking worker that may still be there. She was an older - maybe 50-something - worker with long, black curly hair that went down the length of her back. She was short too...maybe 5 foot, tops. She had the worst attitude of all of them, and she was the one running the register when I walked inside that day. I ordered my usual. Upon receiving the order, the frosty was in the wrong sized cup. Concerned that I was overcharged for the order, I checked my receipt (yeah, i'm cheap, so what?!?) and then went up to this (not-so-ladylike) lady to resolve the issue. This was a simple misunderstanding that required only a small, quick resolution...a miscommunication that could and does happen on a daily basis at any retail operation.
HOWEVER, rather than simply resolving the issue, in front of all the other customers, she threw an attitude fit. Instead of simply refunding the money and replacing the incorrect item, she took the frosty that had already been given to me, the customer, opened it and proceeded to grab another cup, squeeze the old frosty into the new cup with her dirty (because she had been handling the money and the register) hands, put another top onto the "new" frosty and handed it back to me with the heavily-accented statement, "See? It's the same thing."
Now, let's decipher what went wrong here. Let's ignore the obvious element of a serious attitude issue for the moment and look at it from strictly a food safety perspective. It is a common sense issue here...one should never take a food item that has already been issued to a customer and re-issue it. The old item should be discarded and a new item should be provided. I've had quite a bit of experience in food service, as I used to work in every aspect of a military mess hall and was subject to the harshest regulations. If you get one of Uncle Sam's soldiers sick, you can literally be prosecuted for the value of that soldier...and with good reason. The civilian world, of course, has far less regulations. Especially in fast food though, there should be some sort of mandatory requirement that all employees at the very minimum take a ServSafe course, since many of them may have never worked in the food service industry before.
In short, a terrible experience that ended my fascination with the Wendy's chain. It's probably for the better though since their food isn't exactly what one might call high quality or healthy. This is just my experience, so take from it what you will. But if you combine it with the other Yelp reviews for this location, you may begin to see a pattern forming. read more