I went in to take advantage of the free fries and frosty and also ordered some nuggets. When I ordered, the person taking my order got the fries and frosty and just walked away while I was still ordering. After I left and got in the car, I realized that they got my order wrong, another example of the poor service. After I got the correct order, the person who served me decided that it was right to slam my chicken nuggets down in front of me, one more example of the terrible service. read more

Sorry to say I just had a burger here. It was disgusting. To be candid, I'm not a fan of fast food burgers; for instance, I haven't been to. McDonalds in years. I do stop at a Culver's on rare occasions, and they generally are (for what they are) pretty decent. And I've been to the the Wendy's in Buffalo Grove a couple of times (late at night, hungry, on the way home). They aren't anything to shout about, but this one, on Rand in LZ, was just flat-out terrible. The burger was dry and overcooked, the condiments asloppy mess. Possibly the worst burger I've had in years. Never again! read more

I never come here anymore, and gave in when someone had a craving. I got a $5 bag, and this was my cheeseburger. When I first bit into it, all I tasted was bread and lettuce. It seemed super wrong, and so I peeled back the bun. I mean, look at the patty I recieved. I don't actually know if it would be possible to make it any thinner. Save your money and buy food elsewhere. read more

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Clearly product sitting in a bin waiting to be assembled. They just don't do it a breakfast business have a pre-made offering. Two for two came out warm Not hot. read more

Wendy's - a hand holding a half eaten sandwich - Burgers Near Me - Lake Zurich, Illinois

Okay so I came into wendys last week and immediately noticed that one of the workers wearing an illuminati shirt ( DO NOT WORRY IT WAS EVENTFUL). They immediately came up to us and started talking about conspiracy theories of aliens?... And when I bread and sat down in one of the booths to order I couldn't shake the feeling someone was watching me...I looked around and the cashiers eyes were on me and he was looking at me a little too intensely like he knew something I didn't maybe I was just hungry or I watched too many spy movies but let's be real SOMETHING felt off and the food was definitely something... Wendy's fries reminded me of a bad one night stand and tasted sad like only a potato with low self esteem could carry. Over all food was good and although I'm convinced Wendy's is running a secret cult I'll go back but till then I still prefer McDonalds read more

Dirty,they serve old food Very expensive Don't follow procedures Waited a good 15-20 minutes for my food read more

This is one of the better Wendy's, very clean, very well run and very nice to their customers. They have the new Coke machines that have a wide variety of flavors and there are two of them so that you can easily get your drink. read more

They refused to serve us because we honked our horn at our friend one time I front of us. The manger was extremely rude.

Always warm and delicious, and all the ladies working there are so nice and lovely when i got for lunch, thanks

I need to speak to the manager about who was giving me my chicken nuggets because I asked for regular and they gave me spicy.

I like this Wendy's they used to have one of the best chicken sandwiches but recently changed the recipe went from an 8 out of ten to a 2 Awful what stupid Cost savings move McDonald's Burger King are now better read more

Went here for a quick bite to eat. The food was good. Also, one must try the iced tea and fries here. The staff are friendly, helpful and professional and the place is clean and has toilets. Wendys is one of my favorite read more

#NoGoodService This is the worst Wendy's I've ever been to everytime I come here because it's the only one on my route they never get my food rite it's always cold and I always have to go in the lady's are rude and maybe that's why they have 2 stars on Yelp very sad wish there was another one around read more

Called to see if they had a baconater burger in stock there to see if I could order, and the guy who answered seemed miserable. I asked abs he said yes. He had a little bit of an attitude and then I asked if they had sauce. And the guy immediately said "we have caller is you know that right" and then I said yes I'm just asking if you guys have sauce and then he immediately ignores me and then hangs up. I call back and I immediately get declined. I went there a few days before and they took 7 minutes to get my order and I order 10 chicken nuggets with fries and a sprite. I felt disrespected. Hopefully this is helpful. read more

Generally friendly staff, but continuing fulfillment errors on orders at the drive-through, even after face-to-face comments to the manager on duty. Admittedly, it happens mostly when we request an adjustment to something on menu. Example: (salad) no cranberries requested. Salad was delivered once with both cranberries omitted (good) and cheese crumbles omitted (not so good). Or, another time (salad) no cranberries were requested (and correctly indicated on the receipt), cranberries were doubled with extra. Other salad adjustment errors I won't detail. Burger orders generally correctly delivered. read more

This branch has got to be the best in terms of customer service. You can get same kind of stuff from any other branches, but the crew has got to be the winning factor compared to others. The service was super-fast and the burger was perfect. The employees were professional and did an awesome job. The place always maintains a clean environment. Also their bathrooms are clean and so are inside and out. Wish I had more to say but I've yet to have a bad Wendy's experience and this place was just as good as expected. Will come back again read more

So, despite reading the previous reviews, we decided to go to the drive through as I had a craving for a Baconator Double and because there is very little open around midnight in the Lake Zurich area. I panicked, briefly, when the associate took our money and asked us to pull ahead to wait for our food. I thought to myself, this is exactly the point at which it went downhill for the others. Much to our surprise; the food came out quickly, the order was correct and the food was hot and prepared just for us. It was exactly as it should have been. Hot, fast, greasy and delicious. 100℅ satisfied. read more

I worked here for 7+ months and everyone was great. This was the best first job I could have ever had. Not only am I saying this because I worked there. Before I was an employee, I was indeed one of the regulars. I'd walk here every single day to get food with my Grandmother. They are SO good to the regulars it's insane. You want no salt on your fries? You got it, we'll bring it to you! You want no salt on even your burgers? We can do that too! You want a half size salad with just Romane lettuce and shredded cheddar? You got it! If you're gonna go to a Wendy's, go to this one. read more

Man.... Someone needs to fire this Wendy's store manager. For the sake of this location customers and employees. Seriously I always get the same burger with the same alterations.. and this store manager seems to never get it right. Anyone else that takes my order always good. read more

Got home and found that my order was short. They didn't give me a receipt, my order was missing an item, so I tried to call. The phone rang and rang until it was disconnected. After several times of trying to call and no one answering the phone, I gave up. I couldn't go back because they didn't give me a receipt. I went at 730 at night and there was only one other car in line so it's not like they were too busy to answer the phone. This happened to me before a few years ago and I wrote a letter to manager but no one ever contacted me to make it right. This time I just won't go back. My $7.83 large chili sucked anyways, it was watery. read more

What a fine eating establishment. Great food. Great deals. Great atmosphere. I am aware that this location's atmosphere is not as good as other locations that have updated their look, however the service's speediness redeems themselves for the lack of contemporary design. The food always comes out in a timely manner and never had an issue with their accuracy in fulfilling my order. I've never utilized their drive thru, so I cannot speak about some of the issues other customers have had. Their staff is always nice and friendly, very sociable. I am regular at this fine establishment and the 4 for $4 meal deal (my personal favorite is with the junior bacon cheeseburger) is the best deal that you can get in all of the fast food universe. read more

Alright, I have been ordering from this place for a pretty long time. What I usually get is spicy chicken nuggets. Today I was very disgusted and disappointed because I found hair INSIDE like inside the chicken nugget. I am very disappointed. Please use a hair net while cooking the food. Thanks. read more

Best Wendy's I have even been to. Everything tasted fresh and hot. Bacon was thick and crispy, French fries were super good. Food came out the window fast. Parking lot sucks read more

This is the absolute worst place when it comes to customer service. The orders are ALWAYS screwed up and nothing is EVER right. Today just sank to a new low, we were promised replacement salads since they were messed up. I tried to get them today and the manager insisted on arguing with me that I am just trying to get something for free. Well low and behold she still manages to make me the wrong salads and when I told her she got angry at me slammed the salads in the trash then managed to insult me to the other workers. When I did receive the correct salads they were STILL wrong!!! Then I ordered fries with no salt, I was given fries with extra salt. I am never going to this Wendy's again. To be insulted and told that I am wrong for trying to get a correct order....forget it I'll take the other competent restaurants around here. read more

How does location only have 2 and a half stars? I live in Park Ridge but will always stop here on my way home from work and have a terrific experience here. The food always comes out super fast and the orders are always right. The employees are also always extremely friendly. I will not go to any other Wendy's (or most other fast food restaurants in general) because of how well run this restaurant is. read more

Decided to try the new Wendys... 9:30 on a Friday night. No one there. We went thru the drive thru. Fries were cold, chicken asiago was dry and flavorless. The Dave's Double was good. Will probably not go the again. read more

I have no complaints about the food BUT I do have one serious complaint of the young cashier who was on shift this Friday evening 3-27-15 at around 6pm ... As I ordered for my two children and myself she was Very Rude and snippy, She also kept interrupting me as I ordered I had been craving Wendy's for the longest time ever and had already let her know we were going to eat in and for her to treat me and my family that way just totally ruined my Friday Night .. So I asked for some to go bags packed up my food and we Left .. read more

food here doesn't taste like it does at other Wendy's.... fries are never cooked fully. found worms in nuggets more than once and napkin pieces on burgers... definitely will NEVER be coming back here. food here makes you sick read more

This review doesn't need to be long and detailed. I've already wasted 5 minutes of my life that I can never get back, talking to the "manager"(sounded like a 2 year old). My 5 jr. bacon cheeseburgers were completely wrong. 2 w/ no cheese. 3 with ketchup, mayo, onion, pickles, and lettuce. My spicy chicken sandwich? Ketchup, mustard, mayo, onion, pickle, and lettuce. Do us all a favor and don't hit the drugs at work. It is seriously affecting your potential for getting $15 an hour. Whatever. It will be closed soon anyway. read more

Ate inside at a slow time. Staff was friendly. Fries were at the counter before I was finished paying. Obviously they had been sitting and they were limp and only warm. Double burger while having good flavor was also ready in about 45 seconds. Also not fresh cooked and not hot. I have been to Wendy's elsewhere that were good. Left full but not having felt I got my money's worth. read more

I was supprised when They immediately asked us to move up without having anyone behind us. The truck ahead of us got frustrated and left before receiving their food. We received our food after waiting 12 minutes. The employee was clearly irritated when we asked for our receipt. When we checked the food it was over salted and luke warm. The food didnt taste fresh and the service was extremely poor. The staff seemed irritated at our arrival. After multiple visits at night they never fail to dissatisfy. read more

I went through the drive through, looking at the menu trying to take my time but then the person talking to me wanted me to rush so I just walked in. The customer service was horrible and they were very rude and were not patient with me at all. When I finally got my order it ended up being wrong and when I told them this they argued with me and thought I was trying to get free food. Everything in the store seems unorganized and the kitchen looked very messy. The workers would kick trash under the kitchen appliances. The dining room smelled bad. I saw the manager fucking an employee in the back room. When I finally got to eat my food my fries were extremely salty and basically ruined my entire appetite. I didn't even finish my food and I just went home and I am never coming back. read more

Avoid this Wendy's. Cashier tampered with my food!!! Open my food and put pepper on my hamburger. Manger did not care and refused to give me his name and cooperate number. read more