Let me start by saying this fast food giant has something magical going for it that I hope never changes. The service and food are above expected and the custard seems to hold a high standard. Reviewing this as a fast food location I give it very high marks. Every locations have gone to has done well. read more

Unfortunately had a terrible experience, purchased 5 concrete mixers and one of them had some kind of plastic or something in it. Spoke with Aneta over email seeing what it could be, possible from the mixer or what not. Sent pictures but never responded back after pictures were sent. Not very pleased with Culver's LZ read more

Culver's - This is the plastic that was in my kids mixer - Ice Cream & Frozen Yogurt Near Me - Lake Zurich, Illinois

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First time I went I got my ice cream melted after a couple of times I hadn't had anymore complaints but now they forgot fudge and Carmel read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Lake Zurich, Illinois

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I hadn't been here since before Covid and returned on a Friday night for an eat in experience. Service was very good and the food was what I expected. Parking is easy. The restaurant was clean and the staff was friendly. I don't eat at a lot of fast food restaurants but this is maybe a step above the others. I'll try again. read more

Not the fastest fast -food but certainly one of the best. The Lake Zurich location is staffed by friendly kids who seem to enjoy being there. Huge fan of the custard! read more

Culver's - Flavor of the day- dark chocolate peanut butter crunch - Ice Cream & Frozen Yogurt Near Me - Lake Zurich, Illinois

They forgot to give us two grilled cheeses so I went back in to ask for them and they said they were in the bag for sure. I told them it wasn't, and they started getting the manager (not a problem) but then they all kept telling me it's in the bag. When they finally give me the bag I check it and it's only one grilled cheese. I tell them I need another and they said they put two in there. I dump out the bag and show them and then they said they don't know what happened. Not an apology or anything. Very rude and poor service from staff read more

I love their custard and their food is good too. I was very excited to see that they offer Gluten Free buns, but that's where my excitement ended. Their Gluten Free buns are not good. Sorry. I thank you very much for trying to accommodate my dietary needs. It is greatly appreciated. I would suggest reaching out to Aldi, since they have some pretty good GF bread. Who knows, maybe a new partnership. Good luck and thank you. read more

So after going back to this location. I have to say, it is a lot better. Maybe it was just the patty melt that lacked a whole lot of flavor, but their butter burgers, especially the deluxe, are outstanding. Plus now they have switched to Coke products which was the right move. The only thing that is stopping me from upping my rating to a 5 is that they are constantly still overchurning their Custard The grains are so noticeable. read more

Finally got to try the long-awaited Curderburger from Culver's. Only here for a limited time, I knew I had to try it. Absolutely DELISH! Very messy, and very heavy, but I thoroughly enjoyed it and would order again. Next time, I would appreciate some napkins though. I got zero napkins and this was the messiest burger ever, and I was eating in the car, so that was inconvenient. For that, I have to knock down this Culver's one star. But you've got to try the Curderburger!! read more

Culver's - Curderburger - Ice Cream & Frozen Yogurt Near Me - Lake Zurich, Illinois

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Food was fine but bad service They had me pull around while waiting for two mini concrete mixers and forgot our order. We waited 20min while people who ordered meals after us were served before us. No apology given or service recovery attempt. read more

There is a recurring theme with inaccuracies of drive-through orders here, now they've hired a new Indian drive-through order taker who doesn't understand English and doesn't speak well. That translates into another frustrating experience here, topped off by the manager, who is also Indian and also seems to have problems with the language and did not fix an order problem I had and was rude. The full order should show up on the screen, and if the order taker can't take the order properly, they should give you the printed copy of what they did capture so you can take a look if it's accurate. This is fast food order taking 101. I have had extremely bad experiences with the Indians at Subway restaurants and I hope this is not going to continue this trend here . read more

I'm a fan of Culver's - I find their chicken to be delicious and I'm a huge fan of their custard. We had a birthday recently, and so I downloaded the app/joined their rewards program to take advantage of the free sundae. It turns out that signing up for the app got you a BOGO value basket! Instead of trying to worry about getting a custard sundae for someone who likes dairy but it doesn't always agree with them, we were able to get two birthday meals for $10. In my opinion, a far better value, and it made for a great birthday. This location has always been incredibly friendly, and it is a treat to come here. Pints of custard are on sale on Saturdays, and you get more toppings/whipped cream if you order your sundae inside vs the drive thru. :-) read more

Go here all the time, this specific location and they always forget something. Whether it's curds, a whole side, or your whole meal. Before you leave with your food, check it to see if they forget anything. Forgot my curds this time and didn't even give me another side. read more

Has anyone else noticed a change in the past six months or so? A few times now when ordering custard my one scoop was less than half a scoop. I'm not kidding it was three small bites and done. This isn't even for a free scoopie (which then I'd say, okay fair enough) However, for almost four dollars a full scoop is expected (and it used to be a generous amount). The last time it happened I did say something and the guy was nice and made it right, but to have to ask when he knew when he handed it to me it wasn't right, was like they are trying to get away with it. AND to be honest even burgers are not as good or fresh tasting lately. Something has changed at this location. New owners? Poor management? Something. read more

The employees here are SO NICE! My mom and I were approached by an employee at the registers tonight while we were placing our order. He wanted to know if we needed a high chair for my toddler, and whether we wanted a booth or table. When we went to sit down, we found a high chair with disposible bib and wet wipe all set up! As an exhausted, 9 months pregnant momma of a toddler, this was HUGE. He later brought out our custard order and asked if we needed anything. I did ask for napkins (I swear I always get things myself, but I am so. tired, aaaaand he asked, so..). My mom started to get up to get some, but he brought us some with a smile. I wish I got his name - but he was a thinner Hispanic young man with a mop of curly hair. THANK YOU for helping make our experience a great one! read more

Culver's - $1 hot fudge sundae. Whuut?! Awesome! Wonder if this is a Sunday Sundae deal.. - Ice Cream & Frozen Yogurt Near Me - Lake Zurich, Illinois

The staff at this location is super friendly and the food is good. Whether you drive up or dine it, it is prepared quickly and delivered with a smile. Hamburgers and grilled cheese are yummy and I always get the cole slaw with them. The root beer hits the spot, too. It is a clean, cheerful restaurant with good food. read more

Very friendly team working the drive-thru. Organized. The location is easy to get to, even though the access road seems a little strange. Food was brought out to the car promptly and accurately. My veggie burger was slightly cold in one spot but everything else was spot on. Highly recommend. Great job to all involved and thanks for working hard in these times. read more

Always recommend this Culver's, not only great food, and service, but for there generous support on Thanksgiving Day to serve the Surrounding suburbs to a free homemade meals on Thanksgiving day. Thank you to all who volunteer, setup, made the food, serve, cleaned up. Thank you so much Steve and his wife for sharing the leftovers so Andy, and I could set up, and serve Thanksgiving dinner to residents of Phil Haven. We were able to provide meals to Vets, residents in wheelchairs who have no transportation, ect. Your unselfish, and willing act does not only apply only at the Culver's in Lake Zurich, May your generosity be contagious to others. Thank you so much, Nancy Logue, Andy Fisher read more

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Convenient, great tasting food for pickup!! Great burgers, chili & cheese curds!!! Good malts & ice cream drinks too!!!!!

Elliott is a ROCKSTAR! We ordered two sides of fries, and after waiting five minutes while everyone else got their food except us, Elliott came out of the dark (literally... it's 7:30pm on a Monday), and asked us what we were waiting for. We grinned and told him that we were waiting for our sides of fries. He said he had no idea how we got lost in the system even though we had a solid number that represented our order, and calmly told us that they hired four new people who were working all at once apparently. He had us smoothly drive to the front door and just like that, Elliot ran inside, got our fries and a little extra more, and went back outside. He gave us our fries and a plastic coin that represented a free scoop of ice cream. It makes a clink sound when you drop it. It's legit. Elliot, not all heroes wear capes. You made our night. read more

Faat and reliable service. The new parking system for drive-through orders helps with efficiency.

I went in to order two sandwiches, fries, and a cheese dip. He gave me a curd instead of the cheese dip. He refunded me the curd ($4.29) and asked me for $1 for the cheese dip. Why not refund me the difference between a curd ($4.29) and the cheese dip ($1). The bank will charge Culver's three times instead of two. read more

Culver's - receipt - Ice Cream & Frozen Yogurt Near Me - Lake Zurich, Illinois

Such good ice cream and there burgers are also really good. The inside is pretty big. Their crazy for cookie dough flavor of the day is the best ice cream I've had in my life. read more

Been their three times in two months...never got my order right. Was given ice cream coins. Third time, employee said he would take care of the bill. Brought back fries, never saw him again. The order is on the receipt, but the cooks make whatever... read more

Last night my husband stopped in to get two concretes for us. It took OVER 20 minutes to order and have them made. That's insane. Both were 3/4 full when first handed to him. Their solution? Drop a ball of vanilla ice cream in them...which defeats the point of a MINT concrete! He brings them home and then we find out they made mine incorrectly - it was supposed to be mint oreo and it was, probably, mint chocolate chip. Thin, more like a shake, and the "chips" in it were atrocious. Like - at first I thought I had eaten a piece of plastic. Atrocious quality, atrocious service. Big fail. read more

5:14pm: I drive over the Wisconsin-Illinois border, planning on having dinner at the next Culver's I see. 5:38pm: I worry that the Culver's I passed in Wisco an hour ago was the last one on my drive home. I decide that Five Guys is my plan B dinner destination. Distressed, I inhale a bag of pretzel M&M's. 5:52pm: Continuing down route 12, I spot that awesome blue and white sign that designates the greatness that is Culver's and make a screeching right turn into the lot. Hands down, my fav fast food burger! I filled up on a cheddar butterburger and fried cheese curds. That's all it takes to make my day. Thank you, Lake Zurich! read more

Stoped back over at Culver's to give them another chance to make things right could not understand the people that work there the language that they were speaking they barely spoke English so we ended up canceling and driving away read more

Drive through did not bring out concrete mixers. Didn't notice at the time. Called Culver's and asked for refund, giving specifics off of receipt. They asked for email and phone contact to give coupon for missing items next time. Never heard anything. So out about 10$. Don't really need the aggravation of correcting their incompetence. Just not going to be eating at this poorly run establishment again. read more

The restaurant and daytime drive-thru staff are friendly, knowledgeable and quick. I do frequent their place on a monthly basis because of their location. Unfortunately, the nighttime drive-thru staff (teens) cannot tell between chocolate and vanilla ice-cream and have made the same mistake on my order 50% of the time in a month. Let see if there will be improvement after I make the manager aware of this continued issue. read more

Love their custard. Wish their burgers were a little better, but the chicken strips are great!

I love Culver's...but this location has stood out from the rest. They are always very generous and the customer service has always been very pleasant. The staff are willing to answer questions and they go above and beyond to make sure your order is top notch. read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Lake Zurich, Illinois

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Incompetent Management. They obviously do not train their employees to check the orders. Haven't gotten an order right since the pandemic "ended" (about 1 year). They have amazing food and do have integrity when it comes to messing up orderers. (They seem so be aware of their failure to carry out simple tasks). I really hope they fix themselves because this restaurant used to be the highlight of the town. After musicals and recitals, culvers of lake Zurich was a place to meet after important events. A place that promoted local children's groups and welcomed their celebrations. This is the most popular restaurant in Lake Zurich. I just hope they can make it that way again. read more

Usually I go to a different Culver's but today this was closer so I decided to go there.Well I made a mistake the chicken is old and ruff I can barely bite it off also I found a hair in my food with the soggy sandwich read more

I always liked thisCulver's and the owner it is generally very good. But their crispy chicken sandwich is the worse. Thin dry overcooked and flavorless. PLUS ITs Almost 50% more than the competition. BK. McDonald's chic filet are all substantially better and far cheaper! Don't waste your money! read more

I am giving a 2 star because I am pretty much always satisfied with my meal at the Culver's here in Lake Zurich. Although today, Wednesday 4/24/2019 between 1:00 and 1:30, that was not the case. I ordered at the drive through, was given a total, all was good. I was met at the window by a Hispanic woman whose name I cannot remember but she was rude. Didn't say much else besides my total. I said I have a coupon and I handed it with my card and she didn't reply, just took it and shut the window. I later had to confirm on my bank's cell phone app that the discount was put in because I didn't get a receipt at the window and the one in the bag was inaccurate, displaying the original total. I waited for noticeably longer than I usually do when ordering the same meal. Buffalo tender basket with curds. My meal was brought out by the same woman who ran my card, with my meal she brought out the meal for the customer behind me and gave them their meal, no big deal I think because who knows what they ordered. I check that everything is there and I drive off to kohl's parking lot to eat up. Right away when I go to eat the curds I visually notice them being very greasy. They were greasy to the point that they were all soggy. Not a single crispy one in the batch which is odd, normally they're all good and crispy. The tenders were not very good either. I couldn't really put my finger on what was different about them besides being visually discolored as if they had been sitting and maybe reheated. Not the normal color I had experienced previously. They were pretty crispy but the flavor was off. Like I said it wasn't distinctly different but different is certainly the right word. This is an abnormal occurrence because these guys here are usually very kind and the food is good! Maybe that's because I'm usually here in the evening. AM crew step your game up! read more

Culver's - Usually they have a little more color, seems to be a reheat - Ice Cream & Frozen Yogurt Near Me - Lake Zurich, Illinois

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How long will they keep up the ridiculous sign in the drive through apologizing for not having buffalo chicken tenders because of a supply shortage? It's been over a year. read more

This Culver's in Lake Zurich is amazing. Everything about Culver's is top shelf: food, employees, cleanliness, etc. The owner Steve is MOST amazing. Steve donates to charities, sponsors sports teams, schools, etc. If you want to see what kind of guy Steve is...drive by Culver's on Thanksgiving day. Culver's is closed, BUT it's open. How? Steve has FREE Thanksgiving dinner for ANYONE who needs a Thanksgiving meal. Ever heard of a business owner doing that before? read more

This location of Culver's is always clean, friendly, timely with service. They are always busy when I am down this way. They had a server opening/closing the door for people. That is a nice touch of service for a fast food place. read more

The butter burgers are OK. But I LOVE their Beef Pot Roast dinner. The pot roast is so tender & sits on sour dough slices. It comes with two sides, my favorites are mashed potatoes & gravy with green beans. Mmmmm, I'm getting hungry just thinking about it. read more

Culver's - Beef Pot Roast dinner "to go". - Ice Cream & Frozen Yogurt Near Me - Lake Zurich, Illinois

I have been to this location many, many times and to be honest it's normally a pretty good location. The employees at the drive thru are pleasant and efficient. But today I ordered a two piece white meat chicken dinner and the person who took my order made sure to check that this order was available. She came back and assured me it was so I paid and waited for my order which didn't take too long. Unfortunately when I got home I had a chicken thigh and leg. I'm sure many people like these pieces but when you order white meat that's not what you want to eat. Sorry but this pissed me off. These are not pieces of chicken I particularly like. Culvers please teach your employees not to outright lie to people. It will improve your reputation. I will most likely never again frequent this location just because I was lied to. read more