I ordered some food. I was given old food. I reported it to the manager. He replaced it with fresh, hot food, free of charge. "Just can't get good help nowadays", was the manager's response. He's right. At least he is trying... read more

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Food is consistent and good. But what really stood out is the customer service. Tony was fantastic!! He is so friendly and helpful. He truly cares about the customers! Thank you, Tony!! read more

#31/2024 My local Wendy's has definitely improved themselves over the last year and a half Seems like Management's caring a little more and getting better workers it actually know what they're doing Last few times I've come in the quality has been really good. But I wanted to come a couple of times before I threw up a review Got a couple of double cheeseburgers done just right the way I wanted them one would just light ketchup and mustard the other one with no onions. A chicken sandwich with only lettuce. Three fresh fries. Everything is requested came out just perfect Everything also tasted very fresh which was a nice thing because that was one of the things they were struggling with here was quality. Keep up the good work. Other than that it's like every other Wendy's no need for an extensive review. read more

Picked up a cheeseburger frosty and coke. Drive thru. Reached the window was greeted with $9.10. That's all! Ok so I looked for a dime. Handed him $20 and said I didn't behave the dime. In the mean time someone else hands me the coke and frosty. Other person hands me $8 and yells where's the single bin the mean time talking to someone else on the head set. Now I know vim do some change. I get my burger from 2nd employee. One handling money is still on headset. I pull away thinking I'll go back to speaker and say you still owe me ninety cents. But now I'll have cold food too. Got home and sure enough burger was already cold and sloppily made. I also had picked up food from Arby's down the street just before going to Wendy's. Employees are pleasant. Food is fresh and was still hot when I arrived home. Wendy's used to be good. Food was hot and fresh. What happened??? read more

Lazy staff and apparently a terrible owner. Super tired of ordering, paying, and being told to pull forward and wait for it when no one is behind me. Why? Because the staff apparently get graded on how fast cars move forward. So then it takes longer for me to get my food and if the order is wrong (and it usually is) I have to circle back around. Useless drive thru, and eating inside isn't much better. read more

I went through the drive through, waited patiently to place my order then receive my order. I was pleasant, didn't complain and thanked the young guy at the window bc it's not his fault they're busy it's a Saturday during dinner rush. I ordered a crispy chicken BLT with no lettuce a son of a baconator and baconator fries. After being sick and pregnant all I've looked forward to all day was... you guessed it, bacon. MUCH to my dissatisfaction not one item was correct and can you guess what all items were missing? No bacon on anything! I then attempted to call multiple times without being able to get anybody to answer the phone without being hung up on. read more

Wendy's - Son of a baconator and baconator fries. - Burgers Near Me - Homer Glen, Illinois

Ordered a double on line and received a single. I went back in line and manager without looking said there was no problem then when asked to look finally acknowledged . Threw it out as didn't trust eating it given his attitude Who knows what they did to it given their attitude Wendy is off my list forever read more

Wendy's.. I expected more. This service and food was not my cup of tea and I disagree with how your employees treat your customers. When I picked up my nuggets earlier today there was a hair on them and they were overcooked. Also there was an ant infestation in the back corner. That's really all I have to say but other wise everything else is very nice about this place. By the way.. you might want to check the soap dispenser because there was no more soap when I used the restroom! read more

Wendy's - My granddaughter! - Burgers Near Me - Homer Glen, Illinois

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The service at this location is extremely poor. Inaccurate orders are a norm as they have made many mistakes on my orders on numerous occasions . As a former restaurant manager for many years this comes down to training and accountability!The most recent Uber order was as usual missing items .When I called the customer service worker named Angie was unapologetic and obviously had no training in dealing with an upset customer. Her rudeness and attitude over the phone is a reflection of her training and lack of accountability. As a fan of Wendy's for many years I will add that this is not the norm at numerous of other locations who take pride in the Wendy's history of superb customer service!The Homer Glen location is an unusual situation not reflection of the norm! I will be contacting the corporate office to voice my concern as I am sure they are unaware of the unprofessionalism at this location. read more

Stale cold food, they didn't honor the current meal deals due to not updating their system. Horrible as always, no employees are from the neighborhood and it shows. read more

Every fast food restaurant employee/manager in the area needs to come to this restaurant and learn how to run a restaurant correctly! Very fast and food is always fresh. Drive -Thru is efficient as hell! The Manager that runs this store needs a raise, or someone needs to hire him away so he doesn't waste more years in fast food! read more

Was at White Castle in drive thru with one person ahead of me. 15minutes and no answer on the speaker. Drove down to Wendy's with four cars ahead of me. Had my order and drove away in 10min read more

Working at a building nearby. Ordered 4 Doubles with Bacon. None of them had bacon. I'm sure everyone will never go to Wendy's again after seeing this review. read more

This is Wendy's is less then okay... It put me in a bad mood I came up all excited then the lady goes what you want, like be more respectful. She was getting my fries but then holds the top of the fry box with her hands so she touches some of my fries, and she didn't have gloves on... I was purely disgusted and they don't seem very clean with how they do things. There is no rush and the girl just throws the chicken nugget tray. Very dissatisfied with the vibes and attitude this Wendy's brought but my food was amazing! read more

Wendy's - the 4 for 4 - Burgers Near Me - Homer Glen, Illinois

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Asim the manager always makes me smile. The restaurant was clean. I went inside because the drive-through was busy. Got my food fast & quick. I stop by here once a month or so. read more

Average Wendy's Service could have been a little quicker But order was correct and food was served hot. read more

I've repeatedly had orders botched by this Wendy's. Tonight was my breaking point. Every firm deserves a shot or two at screw ups; they happen. But it's almost as if the franchisee deliberately bends over backwards to make customers go away. And IF Trian owns this unit, they'd be wise to close it down immediately as it does nothing good for the reputation of WEN. Recommendation: Buy from White Castle around the corner or McDonalds across the street. read more

The Homer Glen location is not following safety regulations or guidelines to keep their customers safe during this pandemic. Two male employees had no masks at all, and two women employees had masks on but were under their noses. Disappointed to say the least. read more

Awesome Management Team! Took me grandson to Wendy's, places my order in Drive Thru. Manager Liz resolved MY problem that I had....(not Wendy's issue)...and she Made It Right! Thank you for understanding and showing Your Team what it takes to be a Leader and Manager! Kudos to You! Karen PS...good food too! read more

Homer glen Wendy. You should be proud. You served this may 29th 2020. 10:30 pm. You should be shut down!!!! read more

Wendy's - a person holding a piece of food - Burgers Near Me - Homer Glen, Illinois

This Wendy's just reopened after a total remodel. The dining room is absolutely beautiful and the exterior was brought up to date. In the dining room 2 new soda machines were installed. They are the type where you can virtually pour any variety of Coke product. There is a fireplace and comfy seating and TV. However some things did not change. Today I went thru the drive-thru and ordered 2 combo meals and a kids meal. On one of the meals we wanted Diet Dr. Pepper which we had in the dining room just the day before. I was told "we do not have Diet Dr. Pepper". I told them that I just had it there yesterday. She said it is only available in the dining room! What? Apparently they did not upgrade the behind the counter soda dispenser. How hard would it have been for them to pour one from one of the 2 dining room soda machines? Poor customer service. Additionally when I was there yesterday the spicy nuggets were warm but not hot and a bit dry. The baked potato was over held. Today we tried the BBQ pork sandwich and it was OK but the amount of meat was quite small. When you go and have a BBQ sandwich at a real BBQ place the meat is piled on high. We had fries today due to the bad baked potato we had yesterday and they were so salty they were virtually inedible. The pretzel burger my son had was OK but he also felt the fries were extremely salty. The product quality and customer service at this location have always been in question. I had hoped that the remodel would also bring a better quality product and better customer service but it did not happen. Its a shame that so much money was wasted on the remodel because I do not believe people will settle for poor quality food and bad service despite the new look! I won't anyway. read more

It's a pandemic and not one person on staff has to wear a mask or gloves? Really showing off how little they care. How can one trust the food when your employees are still handling money and credit cards with bare hands?? read more

I have never had a problem with the food or people here. The staff are always nice and accommodating. As far as covid is concerned, I am 62 with health issues and never once caught covid from this Wendys. Nor have my son or his girlfriend. So, I dispute anyone else who says otherwise. read more

This location sucks! This is the second time I ordered from this location and the burgers and fries were horrible. The burgers both times were spoiled. The meat on there burgers smelled and tastes like rotten eggs! I took 2 bites of my burger and threw the rest out I nearly threw up the smell was so bad and the taste was horrific. I get it people/businesses have a bad night or an off day but this was the second time we ordered from there a few months apart. I will never be ordering from this location ever again! STAY AWAY FROM THIS RESTURANT THEY ARE SELLING BAD MEAT! read more

Wendy's chili is fire son real tawk whenever im feeling that late night craving for some delicious chili i know just where to go. One time i was so excited to dig into my fresh bowl of wendys chili i spilled it all over my massive body and had my dog daisy lick it off. After im done eating ma chili i love the smell it leaves on my fingers. Leaves me craving more anyone that doesn't like wendys chili or pepsi gets permabanned real tawk. read more

Stopped in to try the bacon portabella melt. It is awesome. Place is clean. Plenty of help tonight. Good experience . read more

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This is the second time I have been here. The 1st time they screwed up my order so bad I couldn't eat it. This time I waited in the drive thru for 10 min and ordered a #5. Nothing like what is advertised. Only mayo and bacon. Horrible. Not only that. I asked for a receipt and the lady at the window shut the glass not giving me one. Nor did she offer. Sorry but I won't be going here again read more

I can see why this place got horrible reviews.. not expecting any fast food place to be a 5 star place but this was my first time here after moving from Chicago to Lockport.. saw the bad reviews but said f it they won't mess up my order and yup they did.. asked for a double stack with cheese and got a jr burger plain instead.. while I was waiting in line one of the young immature workers was dropping f bombs to his other 16 year workers to open up the fucking door.. DOUBLE CHECK YOUR FOOD ORDER BEFORE U LEAVE THE DRIVE THROUGH.. read more

Waited in the drive thru for about 15 mins with only 2 cars ahead of us, would've just left but my husband and I were craving Wendy's and actually drove out of the way to get it. After the wait, there's a sign that says no cash, eh inconvenient but okay. Ordered 6 spicy nuggets, 6 regular, and a double stack. Received 2 6 piece severely overcooked and dried out spicy nuggets and no double stack (that we were charged for, but live too far to care enough to go back). Oh yeah and we got really old, overcooked fries. read more

This place use to be great now it's like they don't care,food is soggy and old at times I love Wendy's but I given this homer location so Many chances but it's just not good always something wrong with the burger or chicken sandwich if some one from Wendy's reads this I hope you change this problem. read more

Horrible service!!! I was the only one in there and 2 employees saw me standing at the counter ignored me I continued to stand there for 5-10 min and not Even a hi. The other night was rushed through drive up and the employee was very rude. Won't be going back. Employees are young and don't care about their job!!! read more

Bun on double stack was very dry and floury, baconator was decent but cheese could have been more melted.

After a long and cold drive me and my companions were quite hungry and wanted to stop by a Wendy's on our journey home. Apon entering the drive through at 11:40pm we were told the staff was in the procedure of "closing" I asked if we may part take in ordering some of your food but to no avail. He just said again "we're in the process of closing". So please change your hours on your website to let customers you actually can't serve them after 11:30. Best regards A town down read more

I work 3 minutes away and only have a half hour break so I don't have many options for food but I don't know why I keep coming here they are always so slow I waste more then half my break just waiting in line to order. I now have ten minutes to eat and drive back to work. Every single time. read more

you could sit in their drive-thru for a half an hour they are the slowest fast food restaurant I have ever been to In My Life.the food is average at best so when you can go someplace else and get the same food and be in and out of there like you should be that's the place to be. read more

Only good if you good during the day. Night time don't go you will have to wait 15 mins to order from drive Thur. They pretend like they are closed so you just leave the workers will be by the back door smoking. This is every night Time says they close at 1am so they shut the lights in the store and on drive Thur menu around 11:40pm read more

I usually enjoy this location and the food; however, this experience was less than subpar. We went through the drive through and ordering was where the trouble started.. The drive thru staff was very rude. Also, they didn't give us a chicken sandwich. I would recommend going to a different location. read more

good food but they always forget to put some part of the order in the bag!! I have had to go back numerous times. The night shift seems to be high and are very rude.I once got in an argument with the drive through guy because he put onions on my burgers( I'm allergic !) and he would not apologize but told me to " chill the hell out !" I was contemplating contacting corporate . good food - bad night staff read more