Contrary to other's reviews, I found that the service inside the restaurant and in the drive through was pretty fast the last few times I've been there. However, the food is subpar. I tried eating it in my car, but there was so much sauce and it was everywhere! There was only cheese on half the burger, and a couple tiny shreds of lettuce. The only thing they didn't skimp on was soggy bread and an excessive amount of onions. All things considered, this fast food is average. What else can you expect from people getting minimum wage? read more

1 star is 1 too many. Just went through the drive through for breakfast. Order was $10. Attempted to pay with a $50 bill. Was rudely told they couldn't break it. How does a business not have $40 in cash to give change. It's no wonder why the ownership group that owns this location is closing more and more stores at this point. What a joke. read more

I went through wendy's to snag some chili for lunch only to get home to find they forgot the sour cream that I specifically asked for. No big deal. Then I called to ask if it was deliberately left out and the woman said, "I'm eating lunch right now, you'll have to call back. Now I'm a little salty. I can't abide being ignored. They will never have another opportunity to shaft me and then insult me because I will never return. read more

They served me the wettest , soggiest, nastiest baconator I've seen in my life. The most dry, yet most undercooked burger I've ever seen. I swear to god my cat that's fat af and loves bread wouldn't even touch it. read more

if i could do 0 stars, i would. Long black hair in my nugs. will never go back. Last time i went they served me a well past bad frosty.

Went in, customer service was great. I explained what I wanted and it was read back to me. However that's not what I got! See the pictures, this is how Wendy's treats their customers I ordered two patty bacon Nader with no sauce no nothing this is what I got. One patty lettuce pickles just wrong! Oh wanted to also mention the rotten lettuce see the picture read more

This place is a total shithole, the person taking my order was really bitchy and continued to moan and ugh as if she had been working a 24 hour shift. Also don't ask for no mayo, cuz they will give you extra. I'm not even a yelp writer and this place was so bad I just had to download the app. read more

there was so much wrong with this experience i might as well make a list 1. lady taking our order suddenly cut out and was silent for a few minutes. we didnt even know if she had taken our order or not. ugh! talk about bad service 2. who's their gardener??!! i just wanna talk. on our way to the pickup window in the drive through, the branches of the bushes were sticking so far out, that they were poking into the car!! seems like a bit of a hazard to me, it almost poked my eye out!!!! 3. drove up to the window and was appalled to see that both workers there didn't have hair nets on. i don't know about you, but i'd rather not find stray hair in my food, thank you very much!!! i'm tempted to call the health department, this just seems unsanitary!! i'm disgusted the food was great though, fries were a little soggy but we still loved them. wendy's is my favorite restaurant!! i gave five stars only for the food quality, the rest could be vastly improved. i hope whoever the manager of this dump is will see this review and take my suggestions into consideration. have a nice day!! #wendyslyfe #iheartwendys read more

Wendy's - a woman's face on a t - shirt - Fast Food Near Me - Hartland, Michigan

Great service and the food is always delicious and hot! I love the staff as well!!! The dining area , variety pop machine and variety of foods are amazing! read more

If I could give this 0 stars I would. The little turd at the drive through window forgot my straw with my cheery coke. Was unable to enjoy and quench my thirst after eating this refried greasy sandwich you guys call a hamburger. Worst day of my life. You ruined my birthday . read more

Horrible customer service, has been for years. The manager is horrible, puts his employees down constantly and even customers. I loved going here because I love Wendy's and it's so close to my house, but I guess I'll be taking my business to McDonald's in hartland from now on. read more

Fast food my ass! Waited 15 mins just to order. And there was only one person ahead of me. If u are in a hurry don't even think about stopping not worth your time read more

i would give less stars if i could. sat trapped in the drive thru over 20 min. TWENTY MINUTES FOR FAST FOOD....no

Couldn't get service at the drive thru... I would love to post a good review or even one with more information but I just don't have anything else to add. Drove up to the drive through, was told to wait, waited almost five minutes and spoke up a little in case they forgot about me and just heard nothing. I drove around to see if it was really busy or something and there was one single car in line... I hate bad service the most. Give me bad food before you give me bad service...at least then I'm not pissed and hungry, I'd just be pissed... read more

30 minutes in line for fast food. Another 5 to wait for food. Couldn't be bothered to make drinks ahead. Or give us cups. And there were only 6 people ahead of us. And no, 6 cars in drive thru line is not busy. read more

1:30 pm New Year's Eve and service at the drive through was prompt enough but they screwed up two of four sandwiches in our order and even screwed up the replacement. Cold food, under salted fries. Sigh. read more

I'm still in awe of how terrible these workers were. At first I thought the speaker box was cutting out because of how short the woman was with me, but it wasn't, she was just rude. Then while waiting for my food I saw the male employee assault the computer screen, throw the empty bag meant for my food on frustration , and have a mini breakdown. There were only 3 cars there. read more

The lil dummy working the window tonight, you forgot my sauce. Who eats chicken nuggets without sauce, only my sef proclaimed un-saucey buddy. I'm not him. Then on top of that she forgot my ill sisters straw, please pay attention. I work hard for my money, try working for yours. #cardboardfries#Dr.Peppertasteslikepoop#Wheresthesauce #wheresthe0starrating read more

My husband, granddaughter and I went into Wendy's. We ordered food and was never told that we could not dine in the restaurant. 2 other tables were already there eating inside. There was no sign on the main parking lot entrance door stating the dining room was closed nor were there any types of roping or barriers to keep you from going into the dining room. We had just started to eat when the manager started yelling at all of us from behind her counter that we were not allowed to be eating inside and we had to leave. My granddaughter left very upset being made to think she had done something terrible. I went up to the counter and ask to speak to the woman that had yelled at all of us. she could hear me but she would not come to the counter. I explained to another worker that there was not a sign on the entrance door by the main parking lot and the worker that took our order never said anything about take out only. In fact I had to come up to the counter two times after sitting down to my table, first for a fogotten water and then because we never got ketchup. When the manager finally did talk to me she continued to be rude. There was no apology for the way she had treated us as customers and there is no excuse for her behavior. I will never go back into that Wendy's again. read more

This place is so unprofessional, their store hours say they are open till 11pm. I went there tonight at 9:55pm, and they didn't come to the window. A girl was standing at the cash register and saw me sitting there. She and some guy were RIGHT NEXT to the window and looked at us. Neither of them felt the need to open the window and say anything to us, so I called and I proceed to tell them I was outside waiting for someone to take my order and she goes "were closed." They could've had the decency to at least come to the window and let us know and it would've been fine, but instead decided to look at me and run away. If your going to switch your hours at least change it online and on the sticker you guys put on the window, very unprofessional. read more

A few days ago I was craving a Wendy's chicken sandwich and I love the fries too so that's what I wanted to get. I am a huge Wendy's fan so this was a huge disappointment, I usually love their sandwiches. I arrived around 7pm (on a weekday), so I blame the staff that were working during this time. I order the homestyle chicken sandwich with fries. I was so excited I didn't check the sandwich before I went home to eat. When I unwrapped my sandwich, I saw that it was extremely greasy, to the point where it was soggy and there were about 4 tablespoons of mayo leaking around the sides. I pulled the bun off of the sandwich and saw I was missing a tomato, and I had one tiny piece of lettuce hidden in the mounds of mayo. The meat was absolutely disgusting, the breading was soft and soggy as if it had been dunked in water, and the meat tasted as if it hadn't even been cooked. I couldn't get the sandwich down, it made me feel nauseous. It really sucks that this Wendy's has let its quality go like this, because I use to love coming here for food. It's ruined for me now, I'm going to Burger King next time. read more