I waited 30mins in the store to place an order because the drive through was 10 cars deep . After waiting I got tired & went back to the drive through..... Two cars only . There was one cashier at the register that kept asking the manager for help ..... I ask for the manager to see why it was taking so long ...... she said the drive through is the priority ...... I hate poor customer service because I was in management over 15 years. Looked like a school campus & nobody knew what they were doing ...... read more

Got sick after eating a burger from this location a couple weeks ago, not sure if it was food poisoning or cross contamination from that salmonella outbreak from the onions. I emailed Wendy's corporate office right away and told them to inspect that location. Since I haven't received a response I thought I'd post it here so others are aware. read more

Horrible drive through service rude went be coming back here! We get a smile nor the correct, it's not that difficult. Tonight 8:30 pm

I came here after I left Kohl's and had a coupon. The cashier was very nice to me and it was quick! The food was good , hamburger was perfect and washed down with a tasty Coca-Cola drink! High recommendation and fast, fast fast! read more

This Wendy's is A - OK We stoped for some grub while on a road trip. I really liked my double stack. My husband had a Dave's Special which was a very tasty value and a large burger at 2 for $5! The service was good and the food was fresh. I will remember this spot when hitting the road from Orange County to Las Vegas read more

I've gone about 5-7 times an usually at night after work and it seems they're always cleaning an unable to prepare food... this location needs to get they shit together ASAP,because Im getting annoyed that I need to drive to the Cherry&Baseline location. I wouldn't fuss if the job was done probably... but I'll make it bigger that what it needs to be, I'll be back with updates read more

The managers at this location is absolutely RUDE! Today I was told to leave out of the drive thru by a supposed manager. He lied and said his name was Hugo the day before! As I continued to speak to the other manager, he proceeded to walk over and close the window in my face while I was talking! Who are these people hiring! You can't be that desperate! I'm beginning to think that he's related to the owner of the restaurant the way he's acting! I need the owners contact information ASAP!! I will not be returning to this location! They need to get their act together!! read more

Absolutely terrible. Your night crew seriously need to be talked to by management. This is the 7th time they try to close early accept one of those people poked there head out to see who was there in the drive they and then RAN back so we couldn't see him. There were three cars in line and were honking to make it clear we could see you guys. We're not idiots, you guys close at 12. Not 11:50 or 11:59!!! THEY TURNED off the lights to make it seem like they were close in the front of house and then they hide in the back. If you're a manger watch the damn cameras. I'm reporting this to corporate cause this is unprofessional . You guys should be ashamed of yourselves!! read more

Horrible service I walk in waiting almost 20 to get serve at register there over 8 employees working at the moment and the guy taking the orders not only he's taking orders but packing food too the manager giving him the fries for him to put in a bag while there a huge like waiting to take orders. Honestly they need better management I'm sure the manager can pack her own food while he takes oder. Walk out will never be back read more

Ordering was easy at drive through. The pay and pick-up window was a cluster ****. Order was messed up, missing food. Missing drink. Ten minutes of WTF finally got it right. My breakfast baconator wasn't even close to the pictures and ads. Bacon cut in half, so less money out of this stores profits? One napkin for three of us to share. Got a spoon but no straw for the drinks. Everyone is new or doesn't care. Done with this location read more

I live with in close proximity to two Wendy's. After visiting both facilities. I choose to go to this Wendy's on Summit. The staff and the store manager here are very friendly. The eating area are always well kept and tables are clean. During this visit I tried the bacon gouda cheeseburger with garden salad, tasted fresh, hot and yummmooo. read more

Wendy's - Bacon cheeseburger gouda cheese with garden salad yumm - Fast Food Near Me - Fontana, California

Workers wearing face masks but not properly. . 3 workers have their noses exposed. What happens when they have runny nose. Cross contamination of gloves touching credit card. Making note of this day. When I sue Wendy's if I catch anything. read more

I don't know if it's only this location but their soda fountain is behind the counter so you have to ask for refills. Service was not good. The cashier that took our order was not friendly and welcoming, also not efficient. He messed up our order with the fries, he gave us the wrong size. Good thing the food was good. Fries were awesome crispy. The chicken nuggets were yummy. read more

Honestly.... Another place that can't train an employee to save itself. First of all, if you would stop interrupting me every three words I would tell you what you're asking. I'd your drive through operators could shut their pie holes for like half a second they would hear me say large and wouldn't have to ask me what size and then force me to say large again. Same with the drink. And spicy or regular. And everything else. If that wasn't annoying enough, once I've finally gotten it through to you what I want and it's correct on the screen you screw up the order anyway. Un-freaking-real people can suck so much at such a simple task. I wish they had touch screens in the drive through like some places are starting to do inside. You get the right order faster, easier, and cheaper if you remove a moron from the process. read more

Big shout out and thank you to manager Rex! Rex, you are a shinning example of what great customer service should look like. To the management of Wendy's, please ensure that this employee receives the recognition they truly deserve. Your establishment is lucky to have someone of such exceptional caliber on your team. read more

This Wendy's is just garbage you can wait an the drive thru saying hello and they just sit there talking when they are supposed to be opened till 1am the manager needs to fix his times if that's not the time they are following and their system is always down when you go there and the workers definitely saw my car in the drive thru and refused to even say were closer someone needs to be retrained read more

Food is ok. Expected. But.... Service is a snail, crawling pace. Saying that it's Fast food is an exaggeration. Solution: hire more employees. I don't really care of the new renovation when service is what it needs updating read more

Hello to whom it may concern I just had a terrible experience at your restaurant. Chris dressed like a manager use this " are you ready to order" with a rude demanding tone, as a greeting. I ordered twice as I could see they were working on speed of service. The second time the young lady very slender very polite, said hold for one second and explore the menu, no problem... a few minutes later mr. rude (Chris the well dressed white man) says are you ready to order? Pardon me I was told to wait. So I informed him that the greeting was rude, the slender girl apologized repeatedly. I told her she wasn't the problem. So as I'm easing up to the window, Mr. Chris is joyfully handing customers their drinks. When I arrive at the window he disappears and puts someone else in his spot so he doesn't have to deal with " the angry black women at the window) problem, Chris had 3 opportunities to apologize for his rude behavior. He did not which is a poor reflection of a leader, but also as a human being. I'm extremely disappointed. As a black women I have dismissed and labeled my entire life, I was not rude, I hope Mr Chris doesn't treat his employees the way he treats his customers. from management over 17 years of service, KFC, Starbucks) I will say I have never trained anyone to speak like that nor have I used such a rude greeting. Making speed does not equal rudeness, also when you're confronted apologize, even if he wasn't wrong. He could have been a customer manic offered a cookie and taken accountability. That's not what happen. Lesson mr. Big big boss Chris you don't know who your customers are. Learn to put your white superiority to the side and treat people with respect. Highly dissatisfied extremely rude. read more

Stopped by drive thru today Saturday march 11th 2023 and was told to pull to to the front of store for my order... I waited over 25 min for my order... unbelievable how long it took for 3 basic meals and 2x10 piece nuggets read more

So I went to the drive-thru on a normal day, and it took much longer than usual. Then I was rushed to take my order. I ordered a frosty-cino and nuggets and got a coffee instead, with the nuggets cold and rude service by the lady at the window. I'm never coming here again. read more

We stopped here on the way to Vegas today (Saturday afternoon) during the COVID-19 pandemic. It was very busy but all the employees observed excellent precautions and were professional. We could see all the young people hustling so hard to fulfill the orders. The food was fresh and service was good. Kudos to this team. read more

Judging from the other ratings, this review probably won't be a surprise. After 10 minutes of waiting in line with only 1 person ahead, we placed an order and after waiting for 20 minutes we were told that they ran out of biscuits for 3 of the 4 meals we ordered. We were given the option to get croissants or cancel. Not what we wanted but it's better than nothing especially after waiting so long. Another 5 to 10 minutes passes and we were told they were also out of orange juice! At this point my husband was upset and asked to speak to the manager. Mary came up to my husband with an attitude asking "what? Do you want 70 cents for the orange juice?" He went on to explain the whole situation. He asked for a refund for the meals that were now missing the biscuits and the orange juices and for the more than 30 minute wait for FAST food breakfast. Mary's attitude did not improve after hearing about the inconvenience, instead she said "Well, what do you expect? It's breakfast." Well what we expect is to get what we paid for, not to wait more than 40 minutes to be told that our meal was missing multiple components and then get attitude from the manager. No apology, no customer service. She refunded him for the orange juice but refused to give him any amount back for the 3 meals that were messed up. She said, "I'm not giving you a refund for food that you are taking." Had he not been waiting so long, and if he had taken a refund, they would have had to throw the food away anyway. So, instead of being accommodating or understanding, she earned another bad review for her store. read more

always super rude and never pay attention. im very patient and understanding but constantly talking to other people in the back ground and making you repeat your order multiple times just for them to mess up the order and give attitude at the window. read more

All the male employees here are very rude and don't think, I asked one of them to fix my burger and he messed it up again and was angry when I told him he made it wrong, the manager is also very rude and can't hear which is frustrating, worst wendys ever! read more

This Wendy's has become horrible! There was a time when they were doing good, they moved quickly and the quality of the food was good. I believe that was because of the management they had. Now, however, it's a total joke. Always so slow and the food is bad. So disappointed. read more

if i could rate this location a negative 10 i would. i came to get a salad before i went into my 10pm shift a few hours ago. i literally just stop eating it because there was a dead fly stuck to my chicken i was about to stick in my mouth!! luckily i saw it before i did!!! sooooooooooo freaking grosssss!!!!!!!! read more

Wendy's - PARMESAN CESAR SALAD WITH A SIDE OF DEAD FLY! - Fast Food Near Me - Fontana, California

See all

Omg came in for a frosty and a 4 piece chicken nugget took 15 minutes for my order I don't get it. I got home literally 5 minutes away to find that instead of a frosty I had milk the entire thing was melted total disappointment. Won't be coming back here. read more

The Fontana store 8610 has horrible customer service!!! I was not given a side fry I ordered (which has happened at least 4-5 times previously). I called and asked for the manager, they just said "how can I help you" I asked if they were the manager they repeated the same thing. I asked their name, they repeated the same sentence. I asked their name again and it sounded like "alaundra" I repeated it and they hung up.. I called back and they would answer and hang up or not answer. The manager, if it even was a manager, needs to be fired!!! read more

This service was Bad food cold i didnt like nothing they messed up our Order 4 times not good at all

I've been to this establishment many times. I have always received great service. Managers and team have always been positive and professional. I was recently there when a very rude and obnoxious customer was acting out in front of me. And to no supprise, the team member did his best to service the customer. As grown adults we need to understand that this establishment is not a five star sit down restaurant. It's fast food! read more

Waited in line for prob 10-15 min at 10pm to order. Not until I got to to the speaker did they tell me their card reader was not working and they were only accepting cash. Had to wait a few more min to exit. Thanks for making my fat ass wait 15-20 min for nothing. Prob should put somebody outside to let them know and don't waste ours or your time. read more

I use to come to this place all the time and never had a problem with my orders. I went today and have had nothing, but problems. Ordered through the drive thru. Was asked to wait on chicken. They said 3 minutes. 10 minutes later I had to go in and remind them of my order. Got it 5 minutes later with a complimentary frosty. Got home and realized our order was wrong. I got a half salad instead of a full. Kids food was cold. Plus, my daughter was ripped off by 2 nuggets! read more

First things first--one of the entry doors was locked. Why??? It wasn't under construction or anything, and the place was clearly open...just locked. Second thing--you get blasted with the winds of Antarctica as soon as you step in. It's like walking in a freezer. A very uncomfortable chill. And then there wasn't anyone at the counter when we walked up. Probably took 5-6 minutes before taking the order of the person in front of us, then we could order. However, those are actually my only complaints! This is actually one of the better Wendy's I've been too in awhile! Food came out shortly--no screw ups and everything was still warm. Clean restaurant for the most part and pretty clean restrooms. Server was also very polite. Four stars for this Wendy's. read more

Came here for dinner and for the 2nd time the long lines dont get better, this is suppose to be a drive thru, fast food! read more

Wendy's - Drive thru is super slow - Fast Food Near Me - Fontana, California

I have gone to this wendys on several occasions. I have always been impressed by the courtesy and efficiency of the staff. More than once I have seen your young managers handle uncomfortable situations with poise and professionalism. To remain calm and handle a grown adult shouting profanities at them is a reflection of a well trained staff. Compliments to your entire team. read more

Pretzel bread burger & chicken sandwich were yummy! Service was excellent & got the food quick! The location is pretty convenient as it is near the freeway & in a big commercial area. We saw lots of people go through the drive thru but not many dined in the restaurant. Plus, I love their bbq sauce to dip my fries. Great for a short stop in the area. read more

This place usually serves bland food not the best Wendy's I've ever had. It just close that's why I go but I'm not going to this one anymore. My double stack had old pickles 1 very small onion and a dash of ketchup and mustard. Horrible burger. read more

Wendy's - Fast Food Near Me - Fontana, California

Came here on a Friday, and there was a long line....Why? Because they only had one person working the register. No bueno. Overall, I love Wendy's, especially their cheap value menu. I love the baked potato with chives and sour cream. I always get that. What stood out at this Wendy's was that they had a worker going around to tables like she was a waitress and asked if we needed any refills or anything else. What fast-food place does that?! That was cool. Then we had this kid go around to tables asking for money to get home to Long Beach to his parents. We asked him what he was doing out here in Fontana and then asked how old he was etc. He looked like he was in elementary but he said he was 14. I didn't buy it, but my friends still gave him $ to help out and try to teach him a lesson. He supposedly came here to visit his grandma. Lucky him there were some nice people out here that gave him a buck or 2. I say his parents and grandparents are irresponsible adults or the kid is just a liar. Anyway, back to Wendy's...this place had food container holders to keep our burgers and other food from spilling. Never seen that before. Loved seeing it, but it is a waste of cardboard. read more

Friendly helpful service. Our food was ready quickly n was made fresh. Even though it was busy the employees didn't seem to be panicking. Angela was very helpful and thoughtful. Huge thumbs to her. She made my daughters and I experience worth going back to. read more

4 stars because I miss a baked potato at a fast food joint and this place was clean and the service friendly.