So, I went to this Wendy's last nite for a quick bite, after running some errands. I was in the drive-thru for 30min. Customer service was the worst the entire time. Girl on the headset had an attitude but bcuz of my nice attitude she held her composure. Dude at the first window accepting payments was like an assistant manager and he was so phony. I said something nice and he flashed a smirk that quickly faded before I could even look away. Then, finally getting to the next window and was greeted w/ an ebonics speaking boy w/ faded red dreads. The assistant manager from the first window was up there joking around w/ him in between time. Anyway, there was zero organization at this place. They were handing me someone else's drink and asking me about an order that wasn't mine. Then the other guy approaches the window while finishing a side convo w/ assistant manager saying "hellyoutalmbout". Then asks, "whatchur order was, sweetheart?" WTF?! Then asks what kind of sauce did I want. I said BBQ and Ketchup. Bruh gon say, we don't have any ketchup packets. The correct way to say is, "(an apology...) we are out of ketchup". This place needs training beyond measure. We are not on the streets. I felt so disrespected. Food was hot at least, which is the reasoning for TWO stars. Strawberry frosty was bomb, too. Anyhow, I'm definitely going back there today bcuz it's my local Wendy's and telling them about this bcuz just NO. Yes, it's just fast food and not a classy place but your employees make or break the vibes. This vibe was not it AT ALL. I am appalled. read more

I see why this place has 1.5 stars. Wish I would have looked at YELP before I placed an online order. I am so irritated. I placed an order before leaving Staples across the street. Decided to come inside since it looked empty. Man was I wrong! No one appeared to be inside because, EVERY SINGLE SOUL WAS AT TGE DAMN COUNTER everyone's order was either messed up or not ready. When I finally got to counter (25mins) later I give them my name they told me it would be 6mins cause the new tenders just got dropped. WTH! Now I'm waiting another 10mins when I notice people that came in after me have & are leaving. Never a damn gain will I pull up to this place. I have a lot more I have to say but, I am email corporate on this location. This is sad! read more

Wendy's - Ummm...the flatbread chicken sandwich is o.k. Maybe I should of got the Asiago chicken instead. - Fast Food Near Me - East Point, Georgia

This spot needs to be closed none of the staff wears hair nets and gloves. I don't know who works for Wendy's nobody in uniform look like they came in off the street. Nothing ready 30 min wait for food. My friend just called me about this Wendy's again. Staff young you got tell them to do everything give you drink no straw and food no napkins. Regional n corporate need to come check your store gave him spicy chicken sandwich and he asked for crispy. That's a major problem he can't eat spicy foods and it irritated his stomach so bad. read more

This is the 5th time I've came here both me and my spouse for either DoorDash or to place an order and we always surprisingly get Mr. MARCUS behind the register. His customer service is emasculate each time. He's giving compliments to everyone both men and women respectful to the kids and putting a smile on everyone's face. Literally seems like his goal is being the change he wants to see and using his personality to do so. I see a lot of 1 stars but if this is the man you're running into I CAN GUARANTEE YOU'RE THE PROBLEM ! My food is hot and accurate each time and to top it off I see people at the tables often I haven't encountered any sticky tables. Keep it up Marcus and the team that was with him today yall pushing out hot food and good vibes don't let these miserable people drag you into their company PERIOD! read more

Excellent customer service. I got my order free because they made a mistake. Hahahaha

Just don't waste your time They Take Soooo Long every time, and are always out of something or get the order wrong!

I haven't been to this location in years but the customer service was amazing. The drive thru flows a lot faster and the food was fresh and delicious. read more

I just left there, the wait was long and the overweight young lady working the pickup window lacks the necessary communication skills to talk to people. She asked me to pull up and back up. I said to her that I am not backing up and is someone going to bring me my food. She didn't respond and proceeded to close the window. Another young lady came to the window and asked me to pull up. I asked her if someone is going to bring my food and she said that she would bring my food to me. I said to her that the other girl could have said that, but I guess it was to much for her to walk to my car to bring my food. I won't go back. read more

None of those employees can clearly read. I ordered a JR. bacon cheeseburger with only cheese and bacon. For my drink I ordered a regular lemonade. Instead I got a whole different order with EVERYTHING on it and received a strawberry lemonade. Do better. read more

I sat in the drive thru line for 20 minutes which I didn't mind because it was around lunch time. I repeated my order at the speaker box to get to the drive thru window and the cashier had not put in my complete order. When I told them that's fine, I'll just pay the additional cost to get all of my food I order the window clerk tells me, I have to go get back in line. I have never had such bad customer service plus the food I did get had cold fries. I've tried given them two more chances and every time it's Horrible customer service and attitudes from children.At this point this location should just close down or get some new management / owners that can turn this place around. read more

I agree with all the others that gave this restaurant a low rating in fact while I was there in the server was throwing throwing coffee pots out the window! Couldn't pick up my order because somebody had to come around and get the coffee pot when the coffee pot was headed back to her she did not even watch it she just put it back in its place! read more

This is just about the only location I will patronize. There is usually a super long line, but sometimes it moves quickly. The staff are pleasant, but I wouldn't say they have exceptional customer service. The best thing on the menu in my opinion , are the natural-flavored lemonades. All of them are delicious, no matter the flavor--highly recommend over their regular lemonade. read more

Just left from purchasing food in the drive thru. I witnessed the young gentleman in the drive thru hand my food and drink to the car in front of me. She checked the bag and said it's not my order. He took it back and gave her the correct order. I watched him say the bag aside and the drink in the window seal. When I pulled up he handed me the same drink and food that was in someone else's car and that looked through the bag. Which means she had to touch the food. I asked him was it the same bag and drink. He blankly lied and said we replaced everything. In two seconds they made an entirely new order and drink. Will never return. That's how germs are spread. read more

Great location, but don't expect choices. They were sold out of just about everything. We went around 8pm and the menu was almost gone. I give this 3 stars for getting the order right and having pleasant employees. Definitely not for the food. read more

I went to this location around lunch time. I ordered a special request for Dave's Triple with heavy mayo and no onions and a pretzel bun large combo and the female manager had an argument with me over a hamburger and she kept telling me it was the right order and I made it clear that I did NOT want a bacon pub burger what it was shown on the screen. I had to tell her over and over again that I WANTED DAVE'S TRIPLE WITH A PRETZEL BUN!!! What was so hard for her to understand?!? Reported to corporate office about this issue. read more

I used to work for Wendy's, so I get how stressful it can be. But it comes with the territory. Even when I was totally miserable at Wendy's, my customers NEVER knew. Clearly, everyone at this location is miserable. Let's say I eat at this location 20 times in 1 month. In the 20 times, my order would be messed up 17 times. We constantly have to go back for inaccuracies in our order (which sucks when they force u to wait in drive through for another 20 minutes), they short us on food all the time, our food is sometimes cold, and tonight (the LAST straw), I found a gnat in my drink. I stopped supporting Papa John's, Dominos, AND Pizza Hut in this area, and now Wendy's has been added to this list. Great job, staff!!! read more

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I went to Wendy at 730am on a Wednesday morning, just trying to get some wedges. I drive up and it looks empty like they are closed but it couldn't be because they should have been opened for at least an hour at this point. I wait at the speaker waiting for some sort of greeting but there's nothing, I say hello no response. So I drive up to the window to see if anyone is in there, to my surprise there is and she walked up to the window and said she there alone and trying to find her workers. Clearly you guys need to be better to your workers or make the environment some where that people want to work because why did nobody show up to work an hour after opening and I'm sure they would need be there early then 630am to prep and only one person showed, that's insane. Do better so your customers can have a better experience. read more

Super slow, seems to always be understaffed. The customer service is not like chick fil A. And I've visited this place 4 times and they are always out of salads in the evening. Dave would be so upset if he was still alive to see his franchise take a hit like this read more

Don't bother stopping by this Wendy's unless you have time to wait 63 minutes to order and receive your food. This location should definitely take some notes from Chic Fil A. The service is very slow and honestly not worth the wait. read more

Disgusting. My brother ordered a 4for4 the other night and this is what was inside his drink. He had already drank majority of it. This place is disgusting and continuously gives poor unhygienic service. read more

Wendy's - Fast Food Near Me - East Point, Georgia

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The lobby and bathrooms were filthy when I went. I couldn't even bring myself to order. read more

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This location is horrible, they are slow as can be. Every time I go here I wait for 30 minutes. It's ridiculous because the drive thru is only open. read more

If I could give less than 1, I would! Awful customer service. Lady on their phones at the drive thru window read more

Wendy's - Rushed my order to get back on her phone - Fast Food Near Me - East Point, Georgia

Why is this old lettuce on my burger. Going to Wendy's for the first time in months after I got food poisoning from a 4 for 4. And this what I get. Disgusting read more

Wendy's - Fast Food Near Me - East Point, Georgia

While shoe shopping at Camp Creek, I was hungry for a salad, undecided between Zaxby's and Wendy's. Today, headed for Wendy's. This is a fairly large location, but parking is limited. There were 5 people in line ahead of me to order, but only 1 cashier (not good for lunch rush). After a customer was missing something from their go order - it was 5 1/2 minutes to get to the front of the line to order - way too long! I will say, once you order and pay, get ready to eat, cause the food was ready in 1 minute. The dining room was pretty clean, no trash on the carpet and no paper on the tables, but there were two water or drink spill areas on the tile floor, that should have been mopped. I got a grilled chicken snack wrap, which was only warm, but had good taste and flavor. I also got a apple pecan 1/2 salad, which was very good, and the Pomegranate Vinaigrette dressing was very good. Oh, the rest room was clean, but very wet around sink area, this too could have been mopped. The food is an easy 4, but the slow service rolls this rating back to 3 stars. read more

Wendy's has gotten way too expensive. I swear if you have a coupon you can get lunch next door at Ruby Tuesdays for the same price. After always being shocked at the total I've finally figured out the pricing strategy. Let me break it down for you: (*Left Eye voice*) "Combo meals are 'small.' They come with small fries/drinks and yes are almost $7. Upgrade to the medium size for an extra $0.70, or upgrade to a large for something near $1.50. Soft drinks and Minute Maid lemonade are included but if you want the 'all natural' lemonade that's an extra $0.50. This is how you leave Wendy's paying over $8 a meal." read more

Wendy's - Fast Food Near Me - East Point, Georgia

I have to honestly say that there customer service is horrible, the employees attitudes are bad, they have you waiting for a long time like they just don't care. read more

Every time I come into this Wendy's it is always dirty and the customer service is always so damn slow. Please whomever owns this location hire some better in individuals with great customer service and show them how to keep your location clean and welcoming. So many people walk in and out due to the poor service and the nastiness of the dinning room. When will this location get renovated?its so out dated and ran down. Do not go here if your hungry and they do not give free refills. Smh read more

This place is insane. The wait ~ holy cow the wait. The drive thru is awful. If you come inside it's awful. The service is so SLOW!!!!! Do not come to this place. I walked out after waiting 15 min in a line that didn't move. Worst fast food place. Wait, there's nothing fast about this nasty place. read more

Wendy's - One person working on a Friday night. - Fast Food Near Me - East Point, Georgia

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I usually try to not to write negative reviews, but I can see why the scores are low. The staff was very unorganized and had no problem expressing their frustrations of the customers while they were still standing right in front of them. The cashier taking our order made a comment about my son's facial expression, then tried to retract her statement when I said he is diagnosed with autism. My children's food was served on a dirty tray, and then when I asked for my receipt, all heck broke loose behind the counter and it took 4 different employees to say they had no way to produce a paper receipt for over 20 minutes. I was not rude, but I was told that it was a tense environment before we arrived, but that has nothing to do with my children and I. So along with wrong sauces and hearing the staff complain throughout the entire meal (loud enough for us to hear it all the way in the dining room), we will not return here, and I advise large or sensitive families to avoid here as well. read more

Wendy's - people in a restaurant waiting for their order - Fast Food Near Me - East Point, Georgia

they have horrible service and we were in a line fr more then an hour we need the service up and more people working here and better and more well trained employee! read more

Drive thru only open at the moment. Sit in line for 30+ minutes , finally get your food and it's cold & the bread is hard. Ridiculous !!!

I just had THE most memorable experience at this location. My daughter is vegetarian and it can be a struggle eating out with her. But we were in a bind and I had to grab something on the go. Jessica was SO wonderful. She was patient and kind, she was helpful and found us a viable solution to meet my daughter's strict dietary needs. I was SO impressed and have never before felt such personable service from this side of a drivethru window. Thank you Jessica. read more

Don't ever eat here!!! This place is disgusting!!! We literally ordered through the app for pickup and still had to wait in line for an hour!!! The only reason we waited in line is because we already paid. Not to mention the girl at the first window was eating a frosty, on her phone and looked like she was stepping on bugs while we sat at the window!!! This place should really be shut down! I demanded a refund and did not take the food because this place is so nasty and the service was horrible!!! Will never go back to this establishment again! Yuck!!! read more

They are mostly unprofessional. 2 out of every 3 trips I take there's something preventing them from just taking a freaking order and doing the one thing it's there for. They either don't have staff, they aren't on time, only taking cash, "temporarily closed" at start of business, or just ridiculously slow. They have Wendy looking homeless while the well-oiled chikfila machine next door does circles around them. I prefer Wendy's for breakfast, but I'd much rather they put something useful there since it's right next to my job. Y'all need to reevaluate that location. read more

Manager Tara is horrible! She should be fired along with her weekend late night shift crew. Came through the drive thru around 10:40 PM (they didn't close until 1 am, so this wasn't at closing) simply ordered a 10 piece nugget...thats all! My nuggets where dark brown indicating they had been refried but what made it worse was that the nuggets were obviously fried in burnt grease by the strong odor. Lets not discuss the fact that I waited in line for 25 minutes! I went back to ask for a refund, they refused and said they would remake my order.....it took 2 minutes to remake "Fresh" nuggets which should of taken at least 4 minutes. I went back the next morning and was pleasantly greeted my Iesha who gave me a fresh batch of nuggets and a refund. DO NOT PATRON THIS WENDY'S after 5 pm because TARA is horrible, unprofessional and should never be in charge of any ones restaurant. read more

If there was an option to do minus on the starts, I would have done minus five!!!! This is the most nasty, unprofessional Wendy's I seen!! Floors - Nasty Guy taking trash out - showing his ass literally (pants down) Food - over cooked Tables - well didn't stay long but the ones I seen were nasty. Service time - too long Note: Floor where customer waited for their order was slippery and sticky do to drink spilled and didn't get clean. Shame on Wendy's for allowing this on one of their franchises Shame read more

No tray. Slow service. Short staff and no more napkins. I couldn't get a tray cause they were "all dirty". read more

Wendy's - No napkins and I was told I couldn't at a tray cause they were all dirty. - Fast Food Near Me - East Point, Georgia

Wait time was awful for ordering. Only one cashier and she was new very nice lady but it was a dinner rush with only one cashier they didn't have potatoes they didn't have lemon for my ice tea. No ketchup plastic containers. The table I'm eating at is broken. Just not a place I'd come back to. Many many options in the area, I'd probably avoid this location until things get better. read more

There is only one person that actually works in this location. Micheal is amazing. Darrel sucks and is rude. When you call to inquire about anything you get attitude as a response. They are always dirty and the parking lot is so filthy if you fall you'll probably catch gang green. read more