On September 1, 2026, I ordered Zaxbys via Uber eats. .After waiting 15 minutes past delivery time and then recieving an incorrect order, I called the restaurant located at 2350 Flat Shoal Rd. One of the employees connected me with Ms. Pace and I respectfully explained the problem, and she assured me that all would be taken care. In fact, she delivered my order personally. Ms. Pace has excellent customer service skills and she should be acknowledged for that. She has given me another reason to order from Zaxbys. read more

great customer service , clean area , food is AMAZING . I highly recommend. Prices are AFFORDABLE. I had a loaded fry with sweet & spicy sauce instead of RANCH.. it wass ssooooo good! read more

Zaxbys - Chicken Bacon Ranch Loaded Fries , come get it yall!!! - Fast Food Near Me - College Park, Georgia

worst zaxbys ever.. they don't never answer there phone and they don't give you all your food.. worst customer service ever!!

If you are looking for great service, ease of order pick up & a complete order with accuracy as the attention to detail, SKIP this Zaxby's. I wouldn't trust this location with a catering order or lunch outing. I watched my to-go order sit on the kitchen shelf for five minutes & then waiting another five minutes for it to be bagged. Fries were cold, no utensils to eat the meal & an unnecessary wait time when ordering ahead on the mobile app. read more

The chicken was quite bland and cold as if they made it hours ago and didn't even bother keeping it under a heat lamp

My food was on point last night Fresh and all. They were an hour away from closing so we had to wait for fresh food but it was def worth the wait read more

Ordered through the app bc this locations drive thru is always slammed. I went inside to pick up my order and from start to finish the girl at the front counter at 8pm was above and beyond with positive customer service with every guest she interacted with. Took about 3 minutes to get my full order after checking in read more

Great fast food place if you like good fried chicken. Service was good and fast. Also friendly which in the area is not always a thing!

NOPE!! Terrible attitude and service. Nobody says anything to you, even if you're super polite. Just a piss poor attitude and dirty looks for no reason. Food was cold and just thrown into the bag...sauce spilling all over the place. Don't know how this place stays in business with crap food and crap service. read more

First time trying this spot. The food was on point. It was nice, hot and delicious. I went after the lunch rush was slowing down, so there wasn't no long lines. The staff was super nice and I had my food in no time. I tried to promotional Chipotle Chicken sandwich. It was so good and yes packed with spiciness. The sandwich had two or three jalapeños but the chicken wasn't perfect. The best part about this meal is it came with fries and a drink for &8.00 dollars. You literally can't beat a good lunch steal. read more

Got my order wrong and gave me the wrong wings. Wouldn't come back. Box was broken and smashed up read more

Zaxbys - Broken box with the wrong order - Fast Food Near Me - College Park, Georgia

Terrible! I went to the drive thru at 9:40 pm. The staff was parking vehicles so the timer isn't running. The food was horrible, cold and old. The wings were old to the touch not to mention hardly any wing sauce. The fries were oily and cold. The toast was hard and cold as well. I spend around $30 for this meal and didn't eat it. The sweet tea was sour and spoiled. Seems like staff pre made the food and kept it on warmers. Terrible experience, I'll never go back. read more

Zaxbys - "Wimpy wings" - Fast Food Near Me - College Park, Georgia

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This was the best service I received in a fast food drive thru. The young lady ( MICHELLE) was working drive thru and she was so awesome, polite and efficient. She didn't make you feel rushed like other drive thru's. She actually let me complete my order without any interruptions. Exceptional employee with and Exceptional attitude to match. My food came quick and oh so fresh. Just an overall great experience. read more

Yeah just don't eat or patronize this place. Customer service horrible, food not good and the staff doesn't know the menu

The food was fried perfect with just the right amount of crisp but man that drink machine was filthy. I couldn't even stomach drinking my drink after seeing all the build up and etc and I can't imagine them being g very busy inside with Covid. That one thing made me question the cleanliness or everything. I dined inside and was the only customer but there were maybe a total of 3 clean tables. This is one of those times where I wish I would have just stayed in the drive thru. read more

Terrible customer service at the Window. The girl has an attitude because I wanted to change my chicken. They need to coach these people on better customer service. Why are you upset because I don't want grilled chicken.... the line was not long actually I was the only person in line. Didn't even say thank you have a great day. Go home work from home if you don't want to be there even after I told her her approach was off she had nothing to say. Do better zaxbys these are the people representing your company. read more

Zaxby's, Zaxby's, Zaxby's. .. That's all I ever hear from my military friends that come from the south. So while in Atlanta I made it a point to go try Zaxby's out and see for myself what all the fuss was about. And boy, that food was amazing. I noticed it Atlanta customer service is just as bad as as Tucson's workers have a lot of attitude but the food was top notch just simply chicken strips and fries I don't know how they made it better than normal but they pulled it off. read more

Check your food before you leave. 3rd time in a row they "miscounted" the number of tenders . Ordered 4 only got 3.

Paid $50 and most of the fingerz had little or no buffalo sauce, the fries were not 2 large sizes and they left out the ranch as requested and paid for. I visit Zaxbys often and this order was of poor quality. If delivery costs so much more why is the quality significantly less?***_Postmates order #850_*** read more

Zaxbys - Dry "Buffalo" fingerz and sparse fries - Fast Food Near Me - College Park, Georgia

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At first sight I am not impressed. The sweet tea was low, napkins and straw dispensers were empty. Employee was hiding in the bathroom not changing the toilet paper like she was supposed to, causing me to have to leave the bathroom and go back in to find her again. Half of my fries were cold half were extremely hot, the toast was half toasted and my buffalo wings were cold. Overall this was not a very good first impression for my friend who had never been to a Zaxbys before and to whom I had told this was more of an upscale fast food chain. He will not be returning and neither will I, especially to this location. Very disappointed. They need to get their business together or else it will fall apart. Just one more disappointment was the fact that forks in Elkins were not put into her to go bag. These are staples given to those with messy food. read more

Zaxbys - Fast Food Near Me - College Park, Georgia

Everyone knows about Zaxby's. Let me be an addition to one of their satisfied customers. I could rave for hours about their "Zalads"! My favorite is their Caesar. It's a deliciously traditional Caesar salad with these amazing parmesan crisps and breaded croutons. Grilled or crispy, the chicken always tastes fresh. If you're a salad lover like me close to the Southside, head over to Zaxby's on Flat Shoals by the Walmart Super-center. You won't be disappointed (unless it's about the crazy long lines - a testament to the great food!)! read more

Stopped at this location yesterday, they were only able to take cash orders. Then I get to the window and pay, before I'm handed my food order, the same staff member comes back 3 times asking if I had paid already We went round and round until he asked for the receipt at which point he realized he rang up the wrong order with my money and said I owed him additional funds. I'm not sure if they were just having a rough day but it was just very unprofessional experience. I've never been to this location before and won't ever go back. read more

They sucked. If we could give them negative starts we would. They were blatantly rude, the food was trash, it took 10 mins for them to attempt to give us a cup of water before we just left and to top it off they didn't give us forks. WE ORDERED SALADS AND BONELESS WINGS. YOU NEED A FORK TO EAT THOSE THINGS. I would never go here ever again. Oh and as we were about to pull away they literally almost started fighting. Trash trash trash. read more

I live a couple of miles from this location. My food is always fresh. There's always a long wait in the drive thru, ur my order is always accurate. They never have brownies when I want them. The customer service is okay. read more

One thing that burns me up the most is a business that closes before there time. If you close at 11 I should be able to be serve until at least 10:59. I got there at 10:53 and they said they were closed. So annoying. Ppl see you close at 11 and try to make it there before just for you to close early as a manager that's unacceptable and rude to the customers and I'm sure if corporate found out about this they would be upset. And I know you didn't run out of food ! read more

I heard so much about this place that I had to try it. It was a bunch of heights chicken fingers a mediocre the toast is cold and the fries suck. I will never come back to this place again read more

Zaxbys - I thought this was Guthries. It tastes just like it..... Oh wait that place isnt there anymore - Fast Food Near Me - College Park, Georgia

They tend to always have a long line when I'm here. But yet they have the ability to get me put quick wings are above avg but the service is always stellar. read more

Zaxbys - Fast Food Near Me - College Park, Georgia

The place was clean, and there was along line which meant a longer wait. I simply ordered a grilled cheese sandwich with fries, and my sister order the Zaxby's chicken finger platter. The food was good, and the customer service was pleasant. Overall, the food was solid and what I expected from Zaxby's. read more

So on our stop through ATL, we were looking for a good place to eat after visiting the local Walmart; we came across Zaxby's, read some reviews and decided to give it a try. To our surprise, this place is amazing! Food is fresh, tasty, hot! Expect a busy type of customer service! It's nothing personal, just take your food and move on! read more

Went to the Walmart next door and saw Zaxby's and decided to try it out. For being a fast food place the food is great! We ordered the "wings and things" everything in it was delicious. The chicken tenders had great flavor, the wings and wings sauce of you're choice were yummy. It was busy when we arrived and service wasn't that great that's why I took a star away but the food made up for it! Definitely recommend!! read more

Disrespectful kids running this restaurant and management should be ashamed. As I was ordering in the drive thru attitude #1 had no etiquette. When I pulled up to change my order, attitude #2 told me to wait to talk to someone else because she couldn't multitask beyond being the drive thru listener. You're just the girl listening for the drinks. Get it together sis. Attitude #3 was the gentleman who had to insist he already made the wings (and?) so as attitude #1 is yelling at everyone to stop talking, attitude #4 now tells me to pull to the side. Whoever brought my food, I said thank you to and the GROWN WOMAN had the the nerve to say mmmhmmm. Lol no class. I'm sorry you had to walk out here because I asked for a different flavor on 5 wings but this is your job ma'am. As far as the food, the fries were cold, the chicken used on my salad was overcooked, my daughters kids meal was a mess but the wings and strips from the other 2 meals were okay. My first time trying Zaxby's and I definitely won't be back...at least not to this tacky location. There are too many people that need jobs. No one is forcing y'all to work there. Basic customer service skills can go a long way read more

This location services cold wings. Do not patronize. I received an Order of sweet spicy wings. they literally poured cold sauce over already Luke warm wings. I had to toss. Could not take one bite. These ppl don't give a crap. They have issues of not caring and they are nasty!! The celery had dark smudges and was dried out. It's really sad and ignorant. Pathetic really. How they just don't care. They don't have a future really. Do not patronize read more

If I could give zero stars, I would. I ordered from the drive thru and said I didn't want sauce on my sandwich nor pickles. When I come to the window to pay I ask just to be sure they got my order right. So I ask if they got the no pickles no sauce, the young lady says I DONT KNOW and then says THE SANDWICH IS ALREADY MADE so I asked DOES IT HAVE SAUCE. And she then Says I DONT KNOW... obviously if you just old me THE SANDWICH WAS ALREADY MADE you know damn well you added the sauce. So my husband pays and I'm checking on my order, the sandwich has sauce so I let her know and she responds that we have to pay for another sandwich because we took the order?!! Excuse me?! Who trained these people I'm not paying for food I ordered and you took down incorrectly, they were upset about getting my order wrong and I went back and forth with her for about 3 minutes because you're either going to make my sandwich right or you're going to take the food back and reimburse me my full order. She finally gave me a new sandwich after arguing with me but at this point I don't even feel comfortable eating it because I don't know if she did something to my food! Can't even give you the young ladies name because she wasn't wearing her name tag, this is ridiculous Chick-fil-A would never!!! read more

I was debating writing this review because I realize that teenagers are working here and doing the cooking and order taking.. so I really must blame the management. I went to this zaxbys a few days ago around 7:30pm they were just finishing a rush. They were out of wings so I ordered a boneless wings and things and 2 of the new southwest chipotle sandwiches. They forgot my bbq sauce so I went in to get some and use the restroom. The inside was empty and a few of the teens that work there were in the dining area getting soda. No one greeted me.. that's fine. They got my sauce quickly and then I used the restroom. It smelled bad but I let that go.. but then I went to wash my hands and there was no soap in either of the dispensers.. which is disturbing because if I can't wash my hands then that means the kids that work their were not using soap to wash their hands after using the restroom either.. as I was leaving I looked around and noticed the trash was almost over flowing and the floors had garbage everywhere. I should have brought the food back at that moment and got a refund but I didn't.. smh.. I went home and ate.. 2 am I wake up and I am very sick.. I stay up all night sick which made me wake up late for work... I could not keep any food on my stomach and felt nauseous the entire day and had a terrible headache.. I check with my sister who had one of the sandwiches and she had also been sick after eating food from here.. if the managers were doing their job then they would be watching the children preparing the food, checking the orders and making sure they were right before going out the window, making sure the dining area was clean and having the children check the restrooms and fill the soap and clean.. instead none of that happened and my sister and I got food poisoning.. smh just avoid this place. Poor service and food that will make you wish you were dead at 2am. read more

They was so disrespectful at the window. The girl was on her phone yelling the order. The manager was no where to be found when asked. The food wasn't fully made and cooked. They told me the manager be here in 2 hours. I was so upset to see them cursing at the window while me waiting on my food. Never will I come back to this location. Where is the people that suppose to take care of this location. Please contact me .... read more

This place has be by far the most inefficient and horrible service. Definitely my last time here . Last time they gave me my salad in a foam box without telling me they were throwing my salad in any type of container, this time I ordered cheesy bites and I received them without marinara sauce after I waited 20 mins in the drive through and had to pull forward for 5 mins. I simply went inside to ask for the sauce and she said they didn't have anymore. That's something you let someone know before ordering. I go back to get my receipt out of the car and the young lady completely pretends she doesn't see me to process the refund. I'm just so disgusted with this place. read more

Zaxbys - Fast Food Near Me - College Park, Georgia

Worst zaxby I have ever had! There grease must be nasty or they refried my chicken finger and the same for the fries not an edible one, the toast was stale, and the top didn't fit my drink and it waste all over my car, it didn't help that the person who fixed it filled it to the rim. Never eat at this location it's worth it to go somewhere else. Two thumbs down. read more

Zaxbys - Two thumbs down - Fast Food Near Me - College Park, Georgia

Very disappointing!!! I was visiting friends and family and craving Zaxby's, since there is not a location in the state I relocated to. We waited 30 mins (during lunch on a weekday-it was 1 PM) only to get lukewarm chicken fingers and fries. Not coming back to this location ever! read more

Wait at drive through for 15 minutes. All they had to say we short of staff. By the look of things you all running your mouth to much. And not working is 7 people in here working and you short of staff. read more

It is allll about the Strawberry Milkshake!!!!! oh yea and great chicken too...but for me it was love at first sip when it came down to the milkshake. read more