I feel bad I forgot to take a pic, but this Wendy's slapped so hard I basically inhaled my Biggie Bag in 3 min between 9:27 and 9:30 PM. YOU WIN, WENDY'S! The drive through was popping, and while it took a few minutes to get my food, it was WORTH IT. I wish I knew who was on the grill tonight because that person should get an award. Fries? HOT! Crispy! Delicious! Chicken Nuggets? Also hot and crispy, with good flavor that wasn't "loud," just a well executed American chicken nugget... which is basically the Lord's work. The crispiness was next level, like a very thin yet flaky tempura batter. A+. If you don't mind a little up charge, I recommend the spicy chicken nuggets. The crispy chicken sandwich? Same deal, very good: soft bun, crisp lettuce, crisp chicken, nice smear of mayonnaise. This review is a celebration of the meal being crispy genius without being burned. In a perfect world, I would've gotten the spicy chicken sandwich, but thats excluded from the Biggy Bag deal. Ain't no thang but a chicken wang though because I think I got fries, a medium Diet Coke, a four piece nugget, and a crispy chicken sandwich for around $6. Steal!!! Service was polite and accurate despite being busy. Big props to this Wendy's who is out here cranking on a Thursday. Cheers! read more

WHAT A DUMP!!!! Ordered a crispy chicken blt....only thing on sandwich was chicken and lettuce. No bacon and no tomato. A smudge of mayo. Fries were not cooked. No receipt in bag. Never again!!! THIS PLACE DUCKS BIG TOME!!!! read more

Me and this car have been waiting for food for over 20 mins and it's 8:42AM and clearly NO LINE IN SIGHT! there's no one else here but me and the car you guys see parked out front and in The 20 mins I've been waiting here no other cars came to order. While placing my order the bigger lady says on the speaker under her breath "OH MY GOD" when I asked do they have the chicken biscuit. This place needs to get it together, knock it down and build a McDonald's or something. read more

Wendy's - Wendy's location - Burgers Near Me - Detroit, Michigan

Just shut it down. Taking one order at a time, not greeting, AND having the most obnoxious attitude? Can't be serious. read more

What a joke! I'm definitely contacting corporate. First my order was a different amount when I pulled to the window. I paid, then was told to pull to the parking lot to wait 10 minutes with the other 5 people off to the side waiting. Ridiculous! Drive-thru Numbers must be real good because nobody in the line, we all off to side waiting on our order! read more

Wendy herself would disown this location. This Wendy's made me thinking about assembling a class-action lawsuit. I make it my mission in life to only write Yelp reviews for bad customer service at Wendy's, and holy mother of God does this check that box. Not only did they forget a quarter of the food I had ordered, when I told the woman at the woman that I had additional food she replied sternly, "no you didn't." When I clarified that yes, I did, she said: "you didn't get charged. You wanna pay for it?" When I said yes, she stared at me until I said "how much is the total?" After taking cash from me, she returned me no change, handed me the food, and slammed the window. I'm not an angry person by any means, but in this moment I heard the call of the void begging me to open the window and yell moderately rude things until I got a half-hearted apology. I hope someone on staff at this store experiences extremely mild discomfort every day for the near future. If an episode of Undercover Boss was filmed here, it would draw thousands of viewers and the CEO would very dramatically fire everyone before likely dousing the place in gasoline and tossing down a match. Don't go here. read more

Went through drive thu, no hi May I take you order. I get "go ahead". At the window No hi your total is $blank. I get a hand out the window with no words. Give her the card and she runs it and hands me the bag of food that had wrong burger and wrong drink choice. And we got bathroom napkins. read more

Terrible just awful. Came to this Wendy's on a Saturday after waiting forever to put an order in I find out they were out of almost everything. No spicy nuggets only two kind of sauces for nuggets and they neglected to mention that they were out of sliced cheese. Just ridiculous. Plus the Frosty machine was down now I expect that from McDonald's not Wendy's. Will never come to this location again. read more

Stopped here for breakfast and turned into the drive-thru. There was no response. The lights were on,so we went to pull up toward the window and there was an employee outside. We asked if they were open for breakfast. She said, "Yes, drive around. We went back around. By that time, there was already someone else in the Drive-Thru. We watched as they responded to that person and then pulled up to place our order but no one answered! This experience was beyond ridiculous. read more

Service was bad and they did not give me no fries in the bag. There was no extra chicken nugget and I'm hungry

If I can rate this zero stars I would. To start off horrible customer service, associates are so rude it looks like they're in a rush and apparently don't have anything in the menu. They made us park for us to receive our food and our food was completely cold and to top it off our 4 drinks had fries inside never again!! read more

I waited for an hour not to order. When I got to the speaker I was never greeted never place an order. I pulled around and she was taking a doordash order after I asked multiple times are y'all closed and if she was taking orders she said she was not taking any orders because she was working on a doordash order. I was there since 10pm it was 11:07pm when I left. They close at 12am. There should be no reason why my order was not taking. The overnight shift is horrible and I will not be coming back. read more

DONT STOP! JUST KEEP DRIVING! You will thank me. And yes, I screamed it! This has to be one of the worst run Wendy's ever! No one in the restaurant, because by the time you get your food, the person in front of you has already eaten. Every drive through customer has to pull forward to wait, and then they come back in to get the food they actually ordered! Oh ya, and they are out of almost everything, including napkins and ketchup in the self serve area. What a joke! Update: we have our food! Only 35 minutes later! read more

staff is rude. the girl at the drivethru yelled at us and had an attitude from the second we started ordering. this location sucks

Wendy's is one of my favorite fast food chains. This particular location is not even 5 minutes from my house which is really convenient when I have nothing to eat at home and craving a spicy chicken sandwich. But I must say I'm truly disappointed in this specific location. The last several months I've just seen this place deteriorating exponentially. Whether it's the poor customer service the unkept dining area or the cold stale food, this place is nothing like a Wendy's should be. I've filed complaints numerous times and while I'm compensated sometimes it still hasn't improved. It's gotten to the point where I now drive to another Wendy's that is further from my house but it's much better than this shit hole. I hope they shut it down and put something else in its place read more

Waited 40 minutes for them to make my DoorDash order. 12am on the dot 40 minutes later I get a notification that my order was canceled. And these people want to make $15 an hour. read more

This is the slowest Wendy's in creation. We went through drive through and we waited 15 minutes to just put in an order. We were visiting from out of town and this Wendy's was in walking distance from our hotel. I think we would drive further next time. read more

Worst Wendy's. Service is slow. Staff look like they could care less about customers. Waited nearly 15 minutes in line and there were only two people a head of me. Cashier didn't acknowledge me for 5 minutes. At one point there was actually some sort of cleaning bottle and wet napkins on the front counter right next to people's food orders. When I went to take a photo, one of the staff moved it to the side. Go elsewhere. Not worth your time. read more

I love this Wendy's. It's really close To AAA where I work. Mary Ann the cashier is here every time I come. Very pleasant. If I ask for any extra ranch or something she's always there to help. Good is good. Always fresh and abundant. I really like this location. read more

Consistently missing items and handing out moderately warm food that is supposed to be hot. Probably a safety risk. Waited in line over 20 minutes and the people that work there can't follow your order even when you talk slowly to them like they are a child. Even when they are finally taking your order, they are rude about it. This time, they didn't give me the correct burger and almost forgot a frosty. They were clearly upset they had to go get one for me. Stay away, save your money and your time. This place used to be great and now it is the worst. I'm done with this place, it is run by imbeciles, never going back. read more

Terrible location. Dining room floors were wet and slippery. The women's restroom was filthy. The soda machine was extra sticky and dirty. Do they ever clean this place? All these things combined should have made me leave but I was in a hurry. I ordered nuggets and fries. Surprisingly my food was served hot. I won't ever visit this location again. read more

Went through drive thru around 3:20pm ! Some guy was real ghetto told us it would be 10min to make a frosty!(no one was in the restaurant or drive thru) there were 4 employees inside! Had to repeat order over 5times cause he couldn't understand ,not cause the speaker, cause he was busy talking to his friends inside! We decided to go somewhere else cause he gave a obvious sign that he was gonna do something to the food! Wendy's please stop hiring ghetto ass people who use words like yo, whatup, sup dog, G , read more

Can't go wrong with Wendy's. However, the quality of this locations food seemed a little "lacking". Not bad, but we visited at lunch, and the food had that thrown together appeal to it. I wasn't expecting the world, but I've been to enough Wendy's to know when things are off. The staff was friendly - which was nice. read more

Food was old. Ordered the #12 Avocado Chicken club. Was supposed to be 'grilled'. It wasnt. Chicken tasted like it had been in the freezer for some time. Almost every single drink selection was 'unavailable'. Only the diet coke and sugary coke worked. One of the ice dispensers empty and after I told some young black kid worker, he just pointed to the other one but made no effort yo get the other one refilled. read more

Good evening I just visited your store on ford rd near the Southfield fwy...Dearborn , Mi ... the lady ahead of me ordered fries no salt... when she received her order she asked was there salt she was told no... I guess she tasted them and walked back and said there is salt.. they then took the fries back and tried to serve them to me...that is so unacceptable ....those fries should have been tossed in the trash... read more

Man I just came through here about a hour ago the place was so ghetto when I pulled up they was loud the boy at the window was not polite at he don't even need to be working there the fries were cold and shriveled up half way full the burgers were all trash literally cold ass meat and cheese i wouldn't even give my kids this food !!!!!!! My spicy sandwichs had barely any Mayo on them and a tiny strip of lettuce with a fat tomato dressing on they were unprofessional never again will I go here I wasted 40$ and cold ass food and shit customer service read more

Worst Wendy's I've ever been to. Didn't get served. I went around 3pm and waited in line for 10 minutes. There were only two cars in front of me. The car in front of me drove away. I pulled up to the speaker and sat for a full minute. I yelled hello?! Twice. After the second time, somebody came on and asked for my order. all I wanted was a Dr Pepper. I pulled up to the window and sat, and sat, and nobody ever came up. All I ordered was a drink. Take my dollar and hand me a cup. There was like NOBODY inside ordering, why does it take 15 minutes out of my day just for a drink. If you want service, go somewhere else. read more

Great service my visit was fast and welcoming, only thing is my food wasn't really hot

I-Wouldn't pay any of the employees there more than minimum-wage today was the third time that I went to this store in the past two months they got my order wrong all three times, they are slooow, rude and disrespectful and I might even throw in racist. I will never go there again read more

This Wendy's need to be closed. Everytime I come here they forget my sauce. So I called tonight to give them a tip just to tell their crew members to make sure they are giving people their sauce and whoever answered (a guy) gave very bad customer service! Saying stuff like, "why do you keep coming back" and kept saying rude stuff so I said you should want to give your customer good customer service and he had the nerve to say "not here, we get complaints all the time" I said ok! Not here? ima be sure to tell corporate that. Anyone have corporate number? read more

This is honestly the worst Wendy's I have ever been to. I would recommend driving another 10 minutes out of your way to go to a different Wendy's Location. I waited 30 minutes in line and when I got in line there were only three cars ahead of me. The lady at the window proceeded to give me a lemonade and I told her that wasn't mine and she just looked at me confused which then took another 10 minutes to actually receive my food once I was at the window. The lady at the window told her coworker to hurry up and he proceeded to tell her stop f*cking rushing me. I then asked for spicy chili sauce and she asked her coworkers if they had any and they told her no! No we f*cking don't. read more

I stopped here bc it was close to my hotel. I went through the drive through, and definitely not the friendliest person working the window. The food was horrible. The fries were cold and soggy. I ordered a plain double cheeseburger, and it was lukewarm at best. read more

Wendy's is Wendy's. We have all been there. You may like it or you may not. Just note that this particular location is fast but you need to check your order. More than once I've left the drive-thru and been missing items. read more

Normally Wendy's is ok, not sure what changed this week. The service was good but the good quality was terrible. I ordered the pretzel pub chicken large size and what I got was a sandwich that was poorly made and old fries that had little to none of the advertised sea salt. I hope that this was just an oversight but this week being in town staying at the doubletree it was the same. Please improve on the food service level. read more

Staff has horrible, snotty attitudes. Rude, long wait and still got the wrong order. Will not visit again or recommend.

Customer service needs to be better. I felt like me being there was hindering their job. Awesome food though love Wendy's food!

One lady was so rude and messed up my order. On 08-12-18 service was horrible long wait time. Get to order no one greet or said anything for about 4 minutes. Employees need to work on there attitude read more

very rude stuff took a long time order my food and waiting in the line for more than 20 minutes never going back again

This is a win/lose Wendy's. There food is presentable, fresh, and overall what you expect. The bagger working the window is really nice. Never have any issues with the staff in general. But the worst thing about this particular location is that they are SLOW. I just left the line because I was sitting at the speaker for 20mins. That's simply unacceptable. I am unsure of there management situation but it needs to be reviewed. read more

I have eaten at a number of Wendy's and have always been pleased and never had a problem. This store was a disaster all around! The floor was covered with trash and my shoes stuck to the floor. Trash on the seat and a filthy service counter. It had been wiped but not clean! We had a long wait just for 2 orders of chili and a frosty. The chili was bagged on the counter but nobody paid any attention to the rest of the order. One of the 2 drink dispensers was out of Coke. Ordered a medium Frosty and was given a large because they were out of cups. Ordered 2 large chilies and they were in insulated hot drink cups. The chili itself did not compare to what I had in other stores - very watery and not enough meat! Management needs to take charge! Avoid this store!! A rating of one star is generous! read more