The downfall of Wendy's should be studied. Implemented AI drive through. Couldn't figure out the word "Biggie" which is funny given it's a menu item. Couldn't figure out the word "couple" when asked for a couple bbq sauces. When I got to the window the guy tried charging me $3.00 for 2.7oz of bbq sauce when there's not even any in the bag for a biggie bag meal. Next time I'll go to the McDonald's across the street I guess. read more

Mi hamburguesa estaba en muy mal estado la carne sabe orrible simplemente esto no se puede comer read more

Wendy's - Pedí la número 1 me dieron una carne en muy mal estado mi peor experiencia - Fast Food Near Me - Denver, Colorado

I was stuck behind someone (drive-thru) just chatting it up with the first window clerk, who clearly didn't care if people were waiting behind. I ordered one Dave's single and after waiting 30 minutes I finally get to the second window and my order is bagged and stapled. I get home and my one single burger is a double patty with no lettuce, mayo, pickle, tomato, or onion!!! Nothing but ketchup, meat and cheese. Didn't know it was so difficult to make ONE burger! Now I know better. Foods always cold too. Done with this Wendy's. Edit: Literally just bit into it and it tasted off, and what do ya know it's RAW!!!!!! read more

Wendy's - "Dave's Single" - Fast Food Near Me - Denver, Colorado

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Bad customer service. Just called to adjust something on my doordash order and not only did they hang up on me once, they hung up on me twice and didnt even listen to my request! read more

Ordered a number 6 with cheese... part of the reason I get a number 6 is because it doesn't come with pickles. In my experience, the less you change-- the more likely they are to get it correct. I just wanted a number 6 with cheese... I got up to the first window and asked the guy if they made sure they got the cheese on there. He said, no they didn't but he will "run back and tell them" but made it seem like I'm just trying to get free cheese(mind you I haven't paid yet so he could easily have added it) when I get to the second window I say "yall put the cheese on, right?" "Yeah yeah yeah it's on there.".... I get home. No cheese. But guess what it does have? A PILE OF PICKLES!!! I'm not going to be dramatic and say I'm allergic to something I don't care for, it when I say I don't like pickles in chicken-- I might as well be allergic. Come on Wendy's... you can't get 1 meal half way right even when I reminded you TWICE?! Smh read more

The service was pretty fast, but the food was not appealing at all. Who ever made them needs to learn how to add the proper amount of mayonnaise read more

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Location is very bad had a problem with my order when ordering plus the girl who was taking my order wasn't really paying attention and putting items that I didn't want, food was nasty found hair inside my sandwich. To anyone who wants to eat at this location don't come here go to other locations to eat. I'll be contacting Corporate about this location. read more

At 6:30pm on a Saturday, the dining room was locked for no apparent reason. The drive thru was obnoxiously and inexcusably slow... I Believe there were five cars and it took about half an hour just for me to get into the position to order. I ordered the new Honey Hot spicy chicken sandwich. I was told that the restaurant was in "crisis mode" because they couldn't get enough sugar for the soda fountain to work, so drink options were limited. My order was ready in perhaps two minutes which added to make a few never why the heck is it taking so long for the drive thru line to move. My order was wrong. I got a regular spicy chicken sandwich that was covered in mayo and had a bun that upon inspection looked like it had been crushed in the middle. There was also a torn up tomato and two wilted pieces of lettuce. The chicken was rubbery. I did not care to take one more bite. Overall an entirely negative experience. I hope the owner of the franchise is aware of this mismanagement. Also I was charged over $10 and did not receive a receipt. read more

Wendy's - a sandwich with lettuce and bacon - Fast Food Near Me - Denver, Colorado

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Worst service ever. I live near this establishment and on many occasions they've got my order wrong, then they are rude when asked to correct the order. My son is lactose intolerant and I always order him a hamburger plain I even specifically say hamburger with out cheese plain every time and some how they still mess up the order more often than not. The people who work there make you sit at the window and ignore you after handing you the bag and then when they finally address you they are rude and make you feel bad if you ask them to correct the problem. read more

Fanciest Wendy's I've ever been to. Haven't been to Wendy's in at least 7 years. I was starving and recollected that they had Baked potatoes. I first ordered a cheese and bacon potato no bacon. Was soft and cheesy so I ordered another one, they were so delicious. The service was good and the restaurant and bathroom were extremely clean. You need a passcode to get in to the rest room, seems this is kind of a ruff area. I did see a few older gents who were definitely down on their luck and one super sketchy dude So extreme contrast to the interior. This Wendy's is so fancy it has a tiny little "conference" area in front of a gas fireplace. read more

When a female employee asked what I wanted on my sour cream/chives baked potato, I shrugged my shoulders. I thought the extras were included. When she returned, pissed off, the dumb blond threw the bag of food at me. What the.....? Everyone else has been great to me. Perhaps she was a bigot. read more

Waiting in line for food for 30 mins while employees just stood around and one was even eating at the drive they window. I will never come back here...stop hiring teenagers who don't care about their job. read more

Horrible. The chili had a very weird smell like some sort of cleaner and the beans weren't cooked. This smell was so odd. Like oven cleaner. We didn't eat it. To add to thee issue our chicken nuggets were cold. So frustrating. read more

Let me be the first to say congratulations to this Wendy's... On speeding up the time table for robot workers. The promo pictures might as well be caricatures of the real food. If you have an option, drive to a different location. read more

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AJ and Ali were amazing at the drive through. 10/10 recommend. These servers were so thoughtful and helpful I would definitely come back.

Thieves at this location, and Wendy's corporate never got back to me via the online request, I also called the corporate number and sat on hold for 20 minutes before having to hang up. Went through the drive through, they conveniently had a piece of paper taped over the menu ordering board. When we went to pay, it seemed high. Asked to see my receipt, was told it was in the bag. It was buried in the bag, so we didn't like at it at that moment. Especially since they argued with me about getting some sauces. They were rude and unprofessional and when we got home and looked at my receipt they charged me for 4 frosty coupon books. Must of needed to hit a quota. Hiding the screen and receipt and then being rude. I will and have not been back to this location. Then for corporate not to respond to me when I did the review they ask on the receipt to do. Clearly the organization doesn't care about its customers, and that is carrying down to how employees treat them. Bad service is one thing, but stealing my money, that is a whole other wrong. read more

I wish I could give this Wendy's zero stars. Worst experience I've ever had at a Wendy's. It took 25 minutes to get through the drive thru line. That alone is really shitty customer service. I asked for one of the salads with no chicken because I'm vegetarian. We gotta eat too, right? I got home and found they had put chicken on it and I can't eat it. This location should be shut down. Absolutely horrendous. read more

Ordered at Wendy's today around 3:45! Hamburger patties were rare. Already home. Not going back out. I am done with Wendy's This is the Wendy's at Tower Rd. And Green Valley Ranch in Denver read more

This location so the definition of slow. I literally spend 45 mnts in the line every time I come here. Not to mention the staff are extremely rude. Idk why they just don't shut this location down because clearly they can't keep up with the demand. I'm not sure if it's because it's all teenagers working the kitchen but I would avoid this location read more

Ordered a number 8 wirh extra chicken and the chicken was cold and chewy as if it was not cooked through..out side of Wendys needs to be cleaned up along with the mens bathroom..no one puts the rolls of paper into machines anti more.. read more

Wendy's - No one here can put these into the machines?? - Fast Food Near Me - Denver, Colorado

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Ok i use to live across the street from this location and loved going to wendy's but after my last few trips there has been Horrible the service is slow and it seems like they have more family members in there getting free food (not the problem) The problem is they always run out of things that are on the menu that a fast food restaurant shouldnt run out of such as fries and baked potatos. Another reason i will not visit this wendy's is it smells of body odor and urine due to the huge presence of homeless people just hanging out in there i dont mind that but lets do something about the stench, and say something about them asking people for money while thwy eat... read more

Terrible customer service, waits 45 seconds doesn't great me, I say "hello" she says "gimme a minute" and then I proceeded to wait another 2-3 minutes. The girl that works the drive thru is rude and I don't want to go back read more

I've worked at a wendys before.... the lady who took my order here told me she couldn't give me a homestyle chicken wrap unless I ordered two. That was kind of insulting but I let it slide. After I asked what kind of sandwiches came with the 4 for 4, because I couldn't see the menu that well, she copped an attitude. I asked for my Jr frosty to be added on last minute because I forgot I had the key tag and I actually had to argue with the woman. Christ, the customer service is appalling. If I wasn't incredibly hungry i would have taken my money elsewhere. They don't deserve it. I also sat in front of the com to order for 6 minutes without getting to. There was ONE car at the drive through. read more

Went there twice for breakfast and they were open to help the people before me but did not ask for my order after 5 minutes of sitting at the order screen. Second time this has happened. read more

Clean, friendly staff, and good fast food. Got the baconator and baconator fries and enjoyed them both!

Very poor and slow service, even during prime time. Broke my debit card once. Kids usually goofing off.

Boyfriend and I used to go here all the time since I don't get off work till midnight, but last time I went it was HORRIBLE. My homestyle chicken sandwich was raw on the inside, and my boyfriend's spicy chicken sandwich had bones in it, and it damaged one of his teeth. I'm surprised and lucky I didn't get food poisoning or salmonella. Do not go here unless you want to get sick or eat raw chicken. read more

Soda machines were not working. Very under staffed. Sad this place used to be alot better. Bathroom towels and soap were off the wall. Last time we eat here. read more

Wendy's website describes their new Pretzel Bacon Cheeseburger as a: "Big & Juicy cheeseburger with a sweet & smoky honey mustard sauce, melted cheddar cheese and applewood smoked bacon all on a warm, soft pretzel bun." The product I received was an ice cold, dry beef patty, with barely discernable melted cheddar cheese, NO Honey Mustard, and a Cold, STALE, ROCK-HARD Pretzel Bun. When I drove back to the Wendy's Location, the drive-through attendant literally CLOSED his window and left my hand HANGING OUT THE CAR WINDOW holding the Wendy's Bag after I asked for a refund. When the "Manager" came to the window, there was no apology, just a "Can you tell me what exactly was wrong with this?" So, I listed off everything written above. Her reply was "So... They didn't put honey mustard on it?" Ridiculous. At that point I just drove away. I wasted 45 minutes of my time and my gas driving to that Wendy's because of the positive reviews on Yelp. I left with no sandwich, wasted time, money, and gas, and was treated with employees' bad attitudes and incompetence. read more

The past two times I have been to this Wendy's the drive thru line was really long. This tends to happen later in the evening. Even thought the line was long Adonis, the young man who served me, was very friendly and took the time to make sure that my needs were met. Employees like him are hard to come by, especially in the fast food industry and is a valuable asset to the work team. His hard work and dedication to customer service is the main reason I will return no matter how long the lines are. read more

If I could give less than 1 star, I would. Rude service, wrong order, long wait time. The drive thru line was long, so we decided to go inside and order. We ordered quickly, but it took 17 Minutes to receive our food. Which was wrong. When the cashier told the sandwich maker, she started cursing under her breath and throwing stuff around. She clearly thought it was our fault she missed the line item. 5 of the 6 workers simply stood around rather than help correct the mistake or help her. We did not receive the full, correct order for another 7 minutes. At which point we had now been waiting for a full 24 minutes since placing the order. The food would have been faster in a regular dine-in restaurant. I realize Wendy's is "fresh", but rude service and & 24 minutes is too much for fast food. read more

I would give zero stars if I could! They ALWAYS are closed early! And they can have a long line and ignore the customers! They're always ether cleaning or sitting outside laughing at everyone. Such unprofessional people! Will NEVER come back. read more

Last Saturday night 2/25/17 my family and I went to Wendy's to eat dinner. We decided to dine in. We ordered but the cashier whose name was Ron messed up our order then chastised us for not reading the screen and correcting him. He read it back to us correctly so I assumed all was fine. He was really rude, showed me where the screen displays the order and told me to read it next time. I told him I thought he had it then he bitched about having a long day. Super unprofessional!! read more

Stay away from this Wendy's unless you have hours to kill and can deal with some pretty slow people. Took 20 minutes to JUST order. Do us all a favor, don't spend your money there! read more

I was just there 30 minutes ago, and they didn't have cheese, cups, fries,lettuce and chicken. They shouldn't have been open if they don't have anything to serve! read more

Let me start by complimenting Wendy's , I like their food . It's the only fast food I will eat so this review isn't about their food . This location is in bad shape and clearly comes from the top down. It took 10 minutes to get to the window to pay and another 5 to eat our food. They weren't busy. They forgot several items and when my fiancé went inside to get the food she waited a few minutes no big deal but she was waiting with someone who apparently lived nearby who was also waiting on "missing food". Here's the thing, the lady knew what we were missing. She said "let me guess, fries and a drink? Yeah they intentionally leave out food and don't give receipts unless you ask so they can do you the service of eating your food for you". The stranger said it happens to her all the time and she would stop coming if there was another restaurant nearby. I would have written it off except when I was at the window they swiped my card in plain view and then handed my card back with no receipt . Ok fair enough so I waited until they gave me my drink and asked for it and she rolled her eyes. She handed me my drink and said "I'll be right back" ..no receipt. We were there for several minutes and when they finally gave me my food I asked again for my receipt and she then reached down to the opposite side of the register and out of my view to grab my receipt. What's odd is I could see their card reader and that means that they threw away my receipt and dug it out of the trash to give it back to me. The same person handling drinks and orders . It's pretty embarrassing and it can't just be that one employee which means management either knows or are inept . I will not return to this location and corporate needs to be looking into their management team. Also the place smelled like urine inside says my fiancé . read more

Horrible service, wrong order multiple times. This has happened 3 different times at this location. Bad management.

This is my favorite Wendy's because they are the only Wendy's that I've seen with the self service soda soft drink machines. At the other Wendy's, getting a refill is a real hassle. I drive from downtown during my lunch hour just to go to this Wendy's. read more

oh my god stay far away from this Wendy's, the workers are the rudest workers I've ever experienced in any of the fast food restaurants. and the food is never fresh don't ever order the French fries are absolutely horrible I will never ever be back to this location and highly recommend that you stay away far away from this location. read more

When I came to this Wendy's I was starving and when I got home to eat my food I pulled out two large fries instead of my baconator, luckely the manager allowed me to go in the next day to get a free meal. read more