Just like Evelyn I'm giving this place one star solely based on the drive-thru lady which I believe was the same rude lady. Shicilia( as the receipt said ) asked me would that complete my order about 4-6 times within the time of my order. (Mind you I only order 3 things!) I don't get fast food often so I had a few questions which seem to brother her. Then as I drove up I heard her say "geesh lady!" over the intercom. Really? Geesh me? Because I wanted to know if they still had the Asiago burger and if they had hi-c ? How about you don't work at a place where you are expected to answer questions about the food your serving! read more

I ordered (through Grubhub) mainly for the baked potato and just added a burger and drink to flesh it out. All they sent was the burger and nothing else. I tried calling them a couple of times (Had to come here to finally find their number) but they didn't seem to be too interested in answering their phone. Sorry Wendy's, that was your third strike. I would NOT recommend this chain at all. read more

I love Wendy's. The reason why I rate it a 1 star is not based on the food. It's based on this specific location and an employee that works at the drive thru. She is an African American who is on the headset and is the rudest person I have ever met. 1. She rushed me while I was ordering in a rude and unprofessional matter. 2. She answers questions very fast and with a nasty attitude. 3. When you pull up to the next window she has a very mad face and give customers dirty looks. 4. When she handles your payment and gives you your food she is very aggressive and unprofessional. I would never go back to this location because I dread seeing her again. She makes Wendy's look bad. She almost throws the food at your face and Hurries you. read more

This may be the worst Wendy's I have ever visited. I have been here multiple times ( shame on me ) I have never had an order here fulfilled correctly. The service is terrible and the drive through is a nightmare. Check your bag if you go through the drive through. I'm sure it won't be what you ordered. Other than that enjoy your meal read more

Why do they always ask me to move up and wait for my order when i come to the drive thru like omg!! C'mon Wendys get it together and have my order READY! read more

Wendy's - Fast Food Near Me - Chicago, Illinois

I was a bit nervous going here late night due to the low rating. I don't know if you've ever had Wendy's chicken nuggets that have been sitting too long, but they're really not a good time. That's pretty much what I was expecting. Surprisingly enough, my late night food was hot and fresh. Got a 4 piece chicken nugget. They were hot, delicious, and juicy. They forgot my bbq sauce I ordered, but I was a bit confusing. Also had the baconator, definitely the best of the fast food bacons. Bun was fresh, meat was hot. No complaints. Final piece to the order was chili cheese fries. Wendy's fries are pretty awful, they aren't crispy and are always under salted, but the addition of cheese and bacon definitely helped. I should just learn not to order fries from Wendy's in general. Over all good location. Couldn't have asked for more from a Wendy's. read more

Went through the drive thru. no response for 5 minutes on the intercom. we pull up to the window because we are confused, the lady tells us we have to go back around so we can order at the box not at the window. it's by belmont it's a busy street it's hard to even turn in there sometimes. she said sorry if you didn't hear me but i said one moment.. we never heard anything. we tell her that she doesn't care. if their intercom wasn't working i understand if that wasn't on her but she was very rude to us. usually never have a problem with this location. read more

The service at this Wendy's completely sucks and the workers are incompetent at their jobs. Need to read the orders better. Last 3 times ordered baked potato with extra toppings and none of the extra toppings were put on. This time I ordered again and they only sent 1 drink when I ordered 2. Then when you call, they don't answer or have an attitude. Would not recommend. Would be zero stars if Yelp let me. read more

Went through the drive thru-- horrible service! It took so long and I asked her for a spicy sriracha sauce and she said there wasn't none when obviously they have tons of sauces. Left and didn't even eat my food. The spicy chicken sandwich I got tasted off! Never coming back to this Wendy's even though it's the closest to my house! read more

I would've loved to leave 5 stars BUT every time I come here I have to wait forever to order EVEN if there's no line!

This is the most ridiculous short staff place I have ever dined at. Staff is rude and get orders wrong.

This place is one of the worst Wendy's i have been to they are so rude and ignorant but I guess that is what you get for they highly trained employees yeah guys let's strike for $15 dollars an hrs you guys do deserve it "NOT" read more

I love this Wendy's. It is the best one I have been to. Very clean and the food is always fresh and hot. And I can say the folks working there are always friendly. read more

The people that work here don't give a shit they give you the wrong food they don't get the orders right! Never leave without looking in the bag cause they are saying stupid MF didn't look in the bag!! TheY need to stop hiring LAZY people here! They see the line is long they take their sweet time making a F up order! Yelp needs to start giving negative stars so I can give them negative five stars! read more

I really don't think Wendy's is a place anyone should go to. I just think that they put too much meat in a burger and I don't like too much meat so I don't think a burger is a good idea for a meal. They use cow meat and I think too much of it so I don't like how they do that. Here they try to put so much food on one burger and they think that the more the merrier but maybe some people like me just agree that this is disgusting. As well as putting more meat or food on a burger it makes it more unhealthier and that is not a good thing for people to be gaining weight. The other day I tried the food and it tasted gooey in a bad way and all watery when I ordered fries. I don't think we should be having a fast food store to be selling fatty foods like these. So in my opinion I don't recommend this restaurant in any way. read more

Wow this spot is terrible. Tonight the girl taking the orders was impatient and rude . Food wasn't good whatsoever , all we can do is laugh at how bad this experience was! Make sure you ask for your soda not to be hot and flat you need to ask for ice and maybe you will get it read more

The employees finding them personal conversations more important that taking care of the customers and the manager parent and saying she need to hear the conversation instead of telling the cashier to take care of the customers! Wow you lady's suck 4/4/2019 2:20 pm zero stars ! read more

I got food poisoning from here. No stars! Send health department here please. Stay away people!

The 4 for 4 is the best fast food deal you can get. I only come here when I'm "stoned to the bone" so can't really attest to the quality of the food, but it's never made me sick so whatever. read more

If they close at 4am as it says on google I was present on feb3 at 3:37am they did not answer me at the drive thru therefore they closed early !? So rude read more

Went through the drive thru and was told I couldn't order through the speaker and had to go inside. Upon walking inside I had to look for the employees because no one was in sight. I placed an order for spicy nuggets and was told they were out of bbq sauce. Completed the order and was told they were out of receipt paper. Got home and my nuggets were regular NOT spicy. I should have known to check my order because they always mess it up. Is anyone managing this place?!! read more

Very low quality customer service. The cashier at the drive through window are very derespectful. The manager doesn't seem to care of how his staff treats the customer. I don't recommend going to this Wendy's. I couldn't even get a refund! For that kind of service they can keep that fast food to themselves. If a customer kindly let's you know that the you made a mistake on the drink or whatever never yank anything out of their hands. Even my child knows better manners than that. read more

I will NEVER come back to this establishment. I am so tired of always having something wrong with my order. The employees at night are always goofing around and can never get my order right. I am always asked to pull up and they'll bring my order out. 15 damn minutes waiting and 3 cars get their food before me. A damn ck wrap and jr. bacon cheeseburger and it takes that long. Not that they care but they definitely lost a customer for life. read more

Looks real nice because it's new but that's not going to last long here. Took 10 minutes to get a simple combo meal, and one lady was doing everything even though there were 3 other employees standing around. Both hi-tech soda machines were "out of carbonation". How do you not plan on ordering carbonation ahead of time for a fast food joint? A little lower quality than normal Wendy's but they got some management/employee issues. read more

Horrible crap box wendys. The lazy workers try to turn all their lights off to act like they're closed so nobody will come through. Also they don't answer their phones intentionally read more

The workers are friendly and I always have fresh food fast. Although some of the employees are a bit too ratchet and getto for my taste, they are still okay.. I do admit the prices are high but it's a truck stop so what can you expect. read more

Of all the 2 times that I've been here i got stomach virus and nauseous. This is my final straw with this Wendy's.

Absolutely terrible. The drive through is a joke. I asked if I could do two orders in the drive through and the employee yelled at me. I said sorry back. Me the customer. I felt compelled to apologize. I ordered 3 different meals and with each meal I had to repeat what I said a few times back. I pull up and she pushes the drinks at me and does not give me a receipt. She asks me to pull up... no big deal. However when someone gives me the food we are missing two orders of fries, again not a big deal. I back up and ask for them and then the cashier accuses me of lying. She says "are you sure? this guy over her put that order together himself." I'm not one to complain but come on. She was very rude the entire time and she is lucky I didn't get a receipt because I would have had a lot to say. Also the food was not very good, poorly made. read more

I never see Wendy's in the city so this was a surprise. What made it even better was that it was a swanky, newly renovated Wendy's. Yay for cleanliness! read more

Horrible customer service starting from employees to the management team POOR i can't comprehend how people get jobs smh

Worst Wendy's EVER . Never answer the phone to speaK with a manager . Food is ALWAYS cold . I also order from DoorDash for Wendy's and that when it all started to crash on me and piss me off. Never napkins or a damn straw for your drink, no condiments like ketchup ( mind you this is a delivery service so they jack up prices like a MF ). So you're expecting no errors!!! 20$ for a 9$ combo ! And still they fuck up EVERYTHING . They need new people working there . NOT TIRED , LAZY moms doing part-time with HORRIBLE customer service. read more

Pulled into the drive-thru, ordered, payed, received my food and was gone. Amazingly fast service. Terrific service. Top-notch Wendy's with a brand-new style. read more

Horrible service! They never give a receipt! They don't ask if you need sauce for your nuggets! They don't greet you! I hate they are my local Wendy's! read more

Much better than the opening months. Was so sad our closer Wendy's on western is being rebuilt but they made it an even better experience. Taylor was the nicest person we have encountered in awhile. Definitely not going anywhere else. read more

Generally excellent customer service. I usually request no pickles on my sandwich, and yet it always has pickles on it. Not a huge deal, but it would be nice if they got it right. Fortunately, their service far outweighs this. read more

Took way too long for the 4 for $4 meal almost 5 minutes! Just wanted to see and try and there was no bacon the the burger and it was supposed to with the burger. Service was ok, but there was 7-8 employees and customers just waiting for them to be served read more

Really enjoyed my experience there. Employee's were nice, food was made perfectly. As always a little bit more than id like to pay but hey, thats fast food for ya. read more

Food was pretty standard Wendy's fare. The place is remodeled nicely. The issue is that the garbage inside was overflowing a lot, the area with the soda machines, napkins, etc was a mess and some supplies were out. There also were several cleaning bottles left at a booth without being used or picked up. Time of visit was around 9 at night. This place needs help. read more

Very nice Wendy's with great staff. Food has generally been pretty good, especially compared to Wendy's on Addison/Western. The Coke Freestyle machines are nice and the interior is well designed. Certainly better than the Taco Bell / McDonald's / Burger King in the area. read more

I've never reviewed a fast food place before, because why bother, but I just had the nicest experience at this Wendy's. I went through the drive thru for a chicken sandwich and a blackberry lemonade. Every single person I encountered (3 different people- one cashier, one who handed me my drink, and another who gave me my sandwich) was SO polite, SMILED at me and told me to have a good day! Not to mention the service was so quick and my sandwich and drink tasted great! Just thought I would give them a quick shout out for doing a great job, as I feel we don't do that enough! read more