Went through the drive through and ordered two salads and a cookie. The drive thru order taker sounded very done and like she wanted to go home. My food was ready as soon as I came to the window. Both meals were cheap ($18) and the salad was decent. This is not a good chicken, it's like the rubbery bouncy chicken that you can tell is highly processed. The salad had a strange sweet flavor to it, which I couldn't pinpoint. It might have been the ranch but I'm not positive. The bacon all came in one strip instead of cut up, and that threw me off. The salad was filling though, just nothing special. Meh. I probably wouldn't order a salad from here again, but it was inexpensive, quick and filling. read more

Wendy's - Cobb Salad - Burgers Near Me - Charlotte, North Carolina

It's so bad that I'm embarrassed to even live in the proximity of this place. The previous visit they said they gave away my order. Tonight when they didn't give me the entire order + the wrong drink they accused me of skipping the line. At this point I just wanted my food or a refund. Either way you couldn't ever pay me to go back. It's not sad, it's pathetic. I pray this place closes tomorrow read more

They got my order wrong twice and made me wait 10 minutes both times after pulling around twice, then still got it wrong after all of that, they also didn't give me any straws, fries were cold and tasted weird, I just accepted my loss. This place is always garbage, I don't know why I even gave them another chance. read more

How is your drive-thru "down" but you still come on the speaker to tell me to come inside? If the speaker works, the drive-thru should be working. That completely defeats the purpose of a drive-thru -- especially for people in a rush or with mobility issues. It's frustrating and inconvenient, and it seems like either poor planning or just laziness. Do better, Wendy's. read more

NEVER COME HERE! There are a few reasons you should never come here: Unacceptable wait times, unhelpful and unfriendly staff, they look like they're closed, and they don't have the things you want! Go to the one on Statesville Road instead. They have the things you want, better tasting food, and less rude staff! This place looks closed so much that my mom sometimes thinks it's closed. read more

I waited at the counter for 20 minutes for someone to take my order. While they were moderately busy with the drive through the restaurant itself was empty and the man working the counter had plenty of time to stand around and do nothing while not taking my order. Luckily, the manager finally stepped in and asked if anyone had taken my order, and then promptly ignoring me in order to assist people who had just walked in for an online order. Wendy's generally has terrible custimer service, but this one is trying to take the crown as the worst. read more

Shoulda went right after eating my first meal if I would've known it was gonna take this long to eat a second meal. Also customer service is not for everyone, they were rude and just annoyed to be there. The only good thing was my frosty read more

The food is horrible. I ordered a baconator combo. The fries are all the short pieces of fries from yesterday and had 2 pubic hairs in with them. I didn't even want to look at sandwich. The service was quick for the simple reason no one else was there and how long does it tato throw what they give me together. Didn't even get a receipt. Don't go the place is horrible. read more

Wendy's - Junk fries - Burgers Near Me - Charlotte, North Carolina

Went today at 7:15 for breakfast (Website and door says they're open at 6:30 and someone was there but they were just ignoring me at the speaker). Then I tried calling this evening around 7pm to ask what time they open and called 5 times and it rang off the hook each time until I got a message saying the call could not be completed. On another note I got the sauced nugs there the other day and half of them didn't even have sauce on them. I got burnt by this place twice in the last month so I would not recommend eating there, even to my crazy ex. read more

Wendy's - 10PC. Saucy Nuggs - Burgers Near Me - Charlotte, North Carolina

First burger was made wrong, remade, wrong again and this time the burger was mushy and pink. The employee trying to fix the issue had to tell all the employees to stop sitting in the back and come to the front to give me my money back. The whole experience was horrible and we watched at least 3 other people bring their order back. Disgusting! read more

It took like 30 minutes to get my food. I got a chicken sandwich and fries (went straight through me). When I got home I had to go straight to the bathroom still got my stomach hurting. read more

Stopped by last night around 12 after work for a small snack. Drive thru operator said , "we are out of beef products". I asked if the chicken was fresh or old. I also asked if it was past the hold time. They never said anything else to me. Don't call yourself a late night restaurant if the employees aren't going to work late nights and take orders when people come. It's a joke! read more

Terrible service, wait times are miserable. They don't seem understaffed which just makes it that much worse. No one gives a fuck about what is going on. Going through the drive through is absolute dog water, you get told to hold and end up sitting in silence for quite a while before someone remembers your there. Don't get me wrong. I get it, it's fast food; but there is an extent to the bullshit. read more

I've never seen a lazier staff. The lady didn't care to take our order, the food took forever and d it came out wrong. From order to getting our food took 30 minutes. Everyone just shuffled around like they didn't care. People were leaving and telling newcomers to go somewhere else. I wish we did. read more

worst go to another fast food restaurant!!!! 30 minute wait only 4 cars ahead of me! rudeeeeeeeeeeeeeeee dont waste or give into this place! cold burger bad grease on fries taste like it hasn't been changed in forever! read more

One star because I had to. Who owns or manages this place? Tonight we went and sat in drive thru for several minutes before giving up. As we drove by the windows, no one was there but all the lights were on. There was no sign at the intercom about closing early (again all lights on) other than one stating "Sorry for the inconvenience, we currently don't take Apple Pay." The last time we were there, as we pulled up, two employees were standing outside smoking and they said to us that the next shift didn't show so they were closing. At this point, just shut it down. read more

For. The. Love. Of. God. - fix it Jesus. I've been here 4 times in the last year, and every time I swear I'll never come back. But then for some stupid reason, I do. If Arby's wasn't closed, I would not have been forced to lose 20 minutes of my day sitting in this drive through YET AGAIN. I've never gotten through this drive through in less than 20 minutes, AND the dining room isn't even open for Christ's sake. Next time I'll kill the chicken, pluck it, and fry it up myself in the time it would've taken me to even just get a soda here. Keep driving people. Do not stop. So not pass go or collect $200. read more

If I could leave negative stars I would. I had a coupon that I always use with no issues and today the general manager HOPE BRAINS was very racist and nasty attitude saying she can refuse the COUPON BC SHE WANTED AND THAT SHE CAN BECAUSE SHE IS THE GENERAL MANAGER... than gave me cold as fu***** fries. I get you work at Wendy's but don't be mad about it Ma'am. Be wiser when choosing your managers I can't imagine what type of training can she give with that attitude of racism. read more

I can't believe the terrible experience I had tonight at this location. I waited in line for 20 minutes just to make my order. No apologies were made about the holdup. The cashier actually walked off at one point while I was waiting in line and said "I can't handle this." So while I'm waiting for my food I headed over to the coke freestyle machine to get my drink. It was empty. The only drink options on the machine were Sprite Zero products and regular coke. Then I went to sit down at a table while I continued to wait for my food. I could not find a clean table in the restaurant. Would have settled for one table that had a clean spot big enough for one person to eat at but that wasn't available. Waited ten more minutes from ordering for my food. Horrible horrible experience. I like Wendy's but will never return to this location. They really need to do something to fix this place. read more

A lot of places around the Northlake area have terrible service, but this place is prob top 2 for sure. They never have any food. The employees are childish and unprofessional...since they never have any food I made it my point to ask them what exactly they have....since they never have anything and I was told that the Manager said I couldn't be serviced. Just a terrible location...they need new management and to re evaluate their hiring strategies... Just a mess. read more

I had to wait a long time to order and then get my food. I should have left but it was late and I was hungry. I decide to go back tonight, before 9:00 pm and there is no one in the restaurant but all the lights are on. Not sure what is going on. I won't go back. read more

The service sucks at this store. Sat in line for an hour and left with a burnt nasty burger.

Last night (9/23), we pulled into the drive thru line. Probably 6 cars were ahead of us. It was 11:00 pm. The dining room lights were off but we could see several of the employees sitting in the dark in the dining area. We waited 20 minutes. One car moved so we assumed they were just moving slowly at preparing food. The employees could see all of us waiting in line. At 11:20, we decided it was taking way too long. We pulled around to see that 1) all the lights in the drive thru were on as if they were indeed open. 2) no one was in the kitchen area or drive thru windows working. 3) multiple employees were still sitting in the dark ignoring the line of customers waiting. I'm sure the owners don't know nor care how their business is run. But, the idea that your employees just sat and chilled while customers were waiting outside is both inconsiderate and rude. Maybe they need a break but everyone taking a break simultaneously is poor customer service. read more

Closed. Smashed up building. Go to another spot cause you ain't eating here Just disappointed for my kids.

Today, the line at the drive-thru was unusually busy (at least when compared to the few times I've come here). I ended up having to go in and decided to sit in, as I had some time before work. This was a terrible mistake. I entered the restaurant and the line inside was worse. I could see that everyone was working sloooowwwly and working on ONE order at a time. Not even entire orders, but individual items within each order! That's not even an exaggeration; it was absolutely ridiculous. And, they all looked tortured, not one smiling face in sight. By the time I was given my order, I had to ask them to wrap up my food to go, as I was now running late. Zero sense of urgency, zero concept of customer satisfaction, zero friendliness and zero apologies. If not for the mandatory one star, this place would get a big, fat zero from me. read more

Considering this is drive through only, I'm shocked they are this slow. Add into that getting the entire wrong. I caught one mistake on the receipt but Instead of fixing it, the manager just refunded me. Driving down the road, opened the cheeseburger to see that they made that one I correctly too. They definitely need to fire the current staff and hire competent workers. read more

Waited in the drive thru at 8:00pm on a Friday for over 10 minutes before being told that they were not taking any orders. Asked when they would be taking orders and was told not until they were situated and ready. Drove around to leave and saw 4 employees standing inside at the drive thru window laughing and smoking something. read more

Would give less if I could. Have been to this location 3 times in last 2 weeks for breakfast and they were closed. This morning they were open but no one would wait on me in a timely fashion. Told me to hold on a minute. Five minutes later I had to go so that I could make it to work on time. read more

Wendy's! Where we all go to get that chocolate frosty fix. You know you do it! We all do it. Just because you're a local business yuppy doesn't mean you don't crave fast food from time to time. But don't touch the vanilla frosties...I'm not sure where Wendy's came up with that disgraceful concoction. For fast food in general, Wendy's emerges on top of most. Lots of actually delicious salad creations. They're smart about catering to the changing times and dietary demands of the populace. The sandwiches are in good variety and at least actually make you FEEL like you're eating healthy (grilled chicken anybody?). The burger patties are IMO the best to be had on the cheap from a fast food joint. (I say on the cheap because Five Guys is clearly above and beyond this.) They even have some excellent strawberry lemonade. Last but not least, while most other fast foods have constantly tried to make their chicken nuggets appeal with change, Wendy's has stuck it out. Their nuggets are unbeatable as far as I'm concerned. And whoever came up with the 4 for 4 scheme is a genius of marketing. Makes me crave that and a frosty now just typing this... read more

I just tried the newest burger on Wendy's menu - Bourbon Bacon Cheeseburger - and OMG!!...it was sooo good!! I went through the drivethru today (Tuesday) around 2:30pm and they did a great job of moving the line along quickly. I spotted the new burger listed on the menu and the accompanying picture was too tempting to resist. I really wanted to wait and eat it once I got home but the smells wafting from my paper bag were too irresistible...sorry, I was too busy devouring the burger to think about taking a picture of it for sharing. It really was an enjoyable burger. The bun was fresh, the hamburger was cooked just right, not too over or too under cooked, not overly greasy and the mixture of condiments, bacon and crispy onions was perfect. Just a great burger experience. I highly recommend it. read more

Drive thru goes by fast! All orders had everything in the bag.. for how busy the drive thru was.. very impressive! Short staffed but they made it work. Great customer service read more

The employees clearly hate their job, or they work for a manager with absolutely no customer service or managerial skills. Nonetheless, this location is terrible. The two girls who were working tonight were very rude. Literally just threw the bag at me and had stank faces the whole time. If you hate your job that much then quit little mama. read more

Horrible location, everytime I go here either something is wrong or it's cold. Can't wait til fast food workers are replaced. Worthless workers read more

THIS WENDY'S SUCKS!!!!!!!!!!!! I arrived at this location at 3:18pm and there were already 6 cars that I could see at the drive thru. I have no idea why the door was locked to go inside but it was. There was no sign on the door except for the hours of operation and a yellow cone in front of the door. It's 3:42pm and I STILL haven't made it to the call box yet. I only get 30 min for lunch! I'm hope when I get to place my order, they don't tell me they've run out of items. If you have to wait, window should tell people to move up and let others get their food and leave! read more

The wait time @ Wendy's North lake & Wendy's Sunset is CRAZY!! They are taking one order @ a time. Been in line for over 40 min. People driving off. SMH, the service is awful!!!!!!!!!!! Someone needs to correct the Problem if you want to keep your customers!!!!! read more

Just pulled up to the drive thru, not a single person in line, and the lady says we are not taking orders because we are understaffed. What are you doing there then? Go home if you are incapable of doing the job. read more

No major issues with my most recent visit here. It was about 830 or 9pm. I probably sat in the drive-thru for 10 minutes waiting to get up to the window, which I surprisingly wasn't phased by. My chicken nuggets and fries were fresh and hot, which I was very thankful for. Customer service is decent. I've been here multiple times and have never had any issues in that area. One thing that did go wrong this visit was that I asked for no ice in my drink and they put ice in it. But that wasn't the end of the world. read more

So I understand fast food is not a five star experience. But this Wendy's is horrific. We stopped for a quick bite before heading out to see a show in Charlotte. So as we approached the counter the girl and the register just stared at us and finally said " hi". That's it. I proceed to order and apparently confused the hell out of her because I didn't want the chicken sandwich as is, I added other toppings. Then my friend asked for a " non premium " bun on his. Meaning he wanted the smaller bun for less bread. Apparently they served him a sandwich with NO bun. His chicken sandwich was in a salad bowl!!! The manager on duty was at the counter and she was not any better rude, dismissive and hateful. I'd love to list their names but no one wore a name badge. Then the dining room was horrible. Trash in the floor, dirty tables and ketchup dried on the wall of our booth. It can't be written off to being busy because there were only three other tables occupied. And the employees were on their cell phones the whole time we were there. Don't waste your time or money here. read more

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Horrible service. Never gets the order right, takes forever, and the employees that work there are plain rude. Ordered ON the app one night , everything went through. When I got there no one responded, I proceeded to pull up to the window, after waiting 5 minutes a lady appears and swats her hand at me. When I showed my phone she opened the window and said "we're closed". I told her I had a mobile order and she said her "system was already off". She definitely just didn't want to make it. Never going back. read more

Drive up to the window, blank stare. Hand over credit card, employee drops it, he stares a little more. Open door, get out of the car,retrieve said credit card that HE dropped,get back in.. total stare down. I felt like I was in the twilight zone or on an episode of that silly little show "Punkd" Anywho, I still gotta get my breakfast baconator on, but not at this location. The line is always soooo long and the service is soooo slow. I know I'm not trying to wait any longer for that little slice of heaven breakfast Sammy. Holla. read more