The new crew and managers at this location have made all the difference. The food is cooked to order at night and they are really striving to make this location better. I was very impressed with the changes that have been made. read more

I used to visit this location often, when I worked in the area, but I haven't come here in a while. I stopped in after picking up a sandwich across the street at Jersey Mike's because I really wanted some hot fries to go with it. I placed my order through the app, using a deal where I could get any size fry for free with any purchase. I'm literally addicted to Wendy's "all natural" strawberry lemonade, so that was an easy score for me. I went thru the drive-thru, which was empty, but was still asked to hold on momentarily. The team member that assisted me was very upbeat and hospitable. Unfortunately, the fries were lukewarm and old-tasting. The lemonade was still good though! read more

Wendy's - Drive thru menu - Burgers Near Me - Carmel, Indiana

Burger really well done and dry. Fries over done. Bathroom light didn't work. Tables dirty. Ok experience at best. Service was fast. read more

Wendy's - Burgers Near Me - Carmel, Indiana

I'd give it a 0 if I could. I have low expectations for fast food restaurants, but hearing the employees loudly use racial and homophobic slurs casually towards one another definitely sets a new low bar. read more

This Wendy's is the worst of the worst. The drive-through was so slow, I shaved again. Once I got my double cheese everything, one of the patties was cold as ice and as hard and crusty as a charred wood. I'm not sure it wasn't taken from the trash. Finally, the iced tea was brown water, as though they had been filtering water through the same tea bags for the past week or so. Wendy's used to be a great place to go. Now, there is nothing worse. Stay away from all Wendy's, but especially this one in Carmel, IN. read more

Bun was stale and hard, chicken was overcooked, fries were undercooked and totally limp. Frosty machine was broken. Useless business, they should just close. read more

Extremely slow service. Sat at windows waiting to order and no one came to receive an order. Left restaurant. Sorry Wendy's. I love your Chile. I just wish I could get some! read more

apple pecan salad was gooood, lots of chicken, and the employees at this location are funnyyy to listen to jajajaja dinner and a show

Used to avoid this Wendy's because every time I went here the food was cold and never fresh and service was bad. I went there again twice the last two weeks and Mark was the nicest guy and had a really good attitude. The food was the best I've had from that location and I'm glad to see this location on the up and up! read more

I wish I could give zero stars. Absolutely nothing we ordered was right. The food was so cold the cheese wasn't even warm. We haven't been to this location for a year because of these issues and thought they had to be better by now. We were wrong. The worst. Also, don't bother calling when (not if) your order is messed up. Update: we took our order back to the store to talk to the manager since they can't figure out their phones and he apologized and remade our order. Second time was no better. Very cold, very dry burger (that was supposedly JUST made again). Do yourself a favor and just don't ever go to this Wendy's. read more

Fries were not salted and gross. Burger was burnt to a crisp. DONT GO HERE!!!!!!!!!!!!!!!!

We just waited in the drive-through for over 5 minutes. We were second in line. The person ahead of of never got their order taken. 2 cars in line behind us and no other cars in the parking lot. We all left . There was one employee standing in the window doing nothing!!! read more

We ran through the Wendy's drive-thru in Carmel on Sunday, October 29th at 1:45pm. As we began the order, we kept getting interrupted by the individual taking our order. It went like this....... Me: " I'll take a single cheeseburger meal with a Diet Coke. " Wendy's: " Sir, we are out of medium lids. The only lids we have are small lids. I can get you a small drink with a lid or a medium drink with no lid. " Me: " No big deal. A small drink is fine. I'd also like to get a vanilla Frosty. " Wendy's: " We are out of the vanilla Frosty until next year. We only have a pumpkin Frosty. " Me: " No. I don't want a pumpkin Frosty. I guess I'll just add.... " Wendy's: (interrupting me mid sentence) " I'm sorry. My general manager just informed me that we are out of French fries. " The next sound you hear is us driving away........ Between this Wendy's location and the two Wendy's locations in Fishers, they are putting themselves out of business. Check out my similar story on Yelp for the Wendy's at 116th & I-69. Unbelievable. THIS is why we generally avoid fast food. read more

Completely understand if you need to close early. Just please update your hours online or on the app so we don't make the drive just to head back home. Thank you read more

Wendy's - the time and menu of the restaurant - Burgers Near Me - Carmel, Indiana

This has got to be the worst Wendy's around. They are always out of food and the drivethru is slower than Christmas. I love Wendy's food, but just don't understand why the fast food places in this area of Carmel always suck so bad. :( read more

horrible. absolutely horrible, customer service was horrible and paid 34 dollars and got nothing that I ordered. wish I could rate this place 0 stars read more

This Wendy's is run COMEDICALLY poorly. I sat in the drive thru with about 8 cars in front of me for 20 minutes. One car moved. That's it. So I bailed along with the guy behind me. We went inside and the line was to the back of the restaurant. Another 5 minutes. No movement at all. That was it; never coming again. Service is at level of awfulness that is hard to put into words. Yikes. Run for your life. Don't waste hours of your day waiting for a few nuggets. Not worth it. read more

very unhappy with the food, service, cleanliness. not up to par with what you would expect

Service is too slow to be considered fast food, when you have limited time for a lunch break and you order a burger you expect it to be fast, but the line gets stalled and doesn't move at all for over 10 minutes, if it happens once you can give the benefit of doubt but if it happens again you know not to return. read more

Just tried to get food at the drive through on a slow Sunday afternoon at 2:30pm. Kid comes over the speaker at the ordering spot and tells me "We are only doing Door Dash orders." Say that again, I say. "Only Door Dash orders". Now think about this - other than the order-ahead component of a Door Dash order what possible difference could a drive through order (or a walk in order although as usual this Wendy's location was deserted inside) which would make them fill Door Dash orders only? If they have the product to fill Door Dash orders then they have the product to fill drive-up orders as well. These geniuses just sent a steady stream of Sunday afternoon business right down the street to McDonalds and Culvers. Well done, rocket scientists. read more

I tried to give this place a couple chances since I live and work near here, but this time ahead of me a drink with the lid unsecured almost spilled all over my car. The employee did say, " sorry about that.. Wendy's corporate I think it's time to close the store years ago. We could count on the store to have good food and good service. All it takes is to look at the interior the place and how the people working behind the counter conduct themselves and you'll have your answer. Supposed to be fast food? read more

The service has beaten any other fast food restaurant I've been at. this is the greatest group of employees, not for the speed or quality, but for the crazy hilarious combo these guys make. Made my day. read more

Called the E 86th Street to be told they only have chicken sandwiches and close at 10. Called this location, the Carmel one, and got hung up on not once, not twice but FOUR TIMES!!!! All I wanted to ask was how late they're open!! Very disrespectful. read more

I'm certain Carmel is the capitol of customer service in Indiana. It's one of my favorite things about Carmel, and this Wendy's certainly fits the bill. My son and I hit this location every Wednesday after finishing our Cat Lady and Cat Daddy duties at the rescue. It's typically during the lunch rush. Yet, we rarely wait long. The line moves quickly and it's a rarity that we have mistakes with our order. I'm a please and thank you kind of gal, even in the drive thru. I'm always met with the same courtesy, you're welcomes and smiles at this location. And my fries are almost always crisp and crunchy...not limp and squishy. Perfection! The queen of drive thru approves! read more

Wendy's - french fries and a drink - Burgers Near Me - Carmel, Indiana

I've worked in the area for years, so I occasionally go to this Wendy's, and I can honestly say that I've never had a good experience. Their drive-through is hands down the worst I've ever seen. I usually keep driving when I see the long line because I don't have time, but last night I had a craving for Wendy's, and the drive-through line didn't look bad. I had a meeting with a client at my office so I had to hurry back. I arrived at the drive-through at 7:45 p.m. I know that because I texted my client "I'm grabbing Wendy's real quick then I'll be right there." Then I ordered a grilled chicken sandwich with fries and a Dr. Pepper. I arrived at the window and the woman gave me a Dr. Pepper. A few minutes later, she opened the window and almost gave me another Dr. Pepper before she said "Wait, did I already give you a drink?" I said "Yes," then she closed the window, and I overheard her say "I hate this job." Then I waited forever for my food, before they opened the window and said "Can you pull up? It'll be a minute for your chicken." I was annoyed, but it is what it is. I drove forward and then watched car after car get their food and drive away. I didn't realized that making a grilled chicken sandwich was so complicated. It was now 8:05 and I still didn't have my food. When there were no cars at the window, I got out of my car, walked back, and knocked on the window. The male manager and the woman working the drive-through were just chit chatting and laughing together. The manager answered the window and said "Yes sir, we'll get your food out to you as soon as we can." I looked at my watch and was getting very annoyed. My client was texting me asking for an ETA. Five minutes later, I finally said "screw it" and drove back to the window to ask for my money back. The drive-through woman and manager were once again laughing together. When she heard me knock, she flashed me a "hold on one second" sign, without looking at me or talking to me. She thought that I was still waiting for my food, when I just wanted my money back so I could leave. Suddenly, she opened the window and rudely handed me my chicken sandwich, once again without looking at me or talking to me. Her laughing conversation with the manager was obviously more importantly. They forgot my fries, so I knocked on the window again. The woman opened the window with a "Why are you still here?" expression on her face. I said that they forgot my fries, and the manager said "What size?" This guy didn't even know what I ordered after I had been there for a half hour! I said "Forget it!" and drove off. I'll never be back, which is a shame because I like Wendy's and this place is close to my office. I'm not surprised that this place has so many terrible reviews. Hopefully they get REAL management in the near future. read more

Terrible service Slow Cold food Never attentive to what you ask for. Would rate 0 but that's not an option. read more

I agree with the 2 star rating. Firstly eating a Wendy's burger is like eating massive ball that's made out of carbohydrates..... What I'm saying is it's incredibly unhealthy. It's not as bad as Heart Attack Grill but this review isn't about that. Firstly, the fries are just average. Theirs nothing incredible about them but theirs also nothing horrible regarding them. The burgers.... Well honestly just make your own burger/ sandwich. They're not worth getting. Yes, the baconater or whatever the heck it's called is extremely popular... Will I ever understand why? No! Bacons not good to eat for your health and yet Wendy's brags about it! Is there anything I truly dislike about them? No :D what a shock! But is there anything I appreciate and or find amazing there? No! It's just not worth going to Wendy's unless you like burgers that you can make at home. read more

Worst Wendy's service I've ever had. Not just once either. First, the two times I went, I tried to go inside. Both times (around 4-5pm) the doors were locked. Strange, but I figured something was going on that I didn't know about like maybe a remodel/leak or something and they didn't want customers inside. But usually they'd have a sign right? Next I decided to go through the drive through line. The first time, there were two cars ahead of me and it took 20 minutes before I even got to order. That's just plain awful. The second time, I was the only car there and I pulled right up to order. I was told, "I'll take your order in a minute" and then I proceeded to watch the same guy walk outside, take a 15 minute phone call and smoke, and then go back inside to take my order. And if you thought it couldn't get any worse, my order was missing items BOTH times and I couldn't go inside to get it fixed. And of course when I tried calling, no answer every single time. I will never go there again. Stay away! I wish I could give negative stars. read more

Just tried the breakfast as the line at McDonalds was nuts. The breakfast fries were good an this sausage, egg an cheese biscuit was surprisingly good!!!!! read more

Wendy's - sausage breakfast biscuit... really good - Burgers Near Me - Carmel, Indiana

Do yourself a favor and don't go to this location. Honestly, I'm baffled as to why it is even still open!?! Carmel deserves better!! Just go to the Nora location...that is all. read more

said they were out of frosties and also said another time that they only took cash. Overall do not eat here shady area nobody in the lot

Went for breakfast. I ordered a biscuit and gravy and French toast sticks with a strawberry lemonade with no ice. The guy taking the order wasn't listening so of course he proceeded to not give a fork, no syrup, and put ice in the drink. this isn't the first bad run in with this certain location so I just will not go back to this place. Slow and can't even get the orders right for being that slow. On top of that the customer service isn't good either because we can't listen. All bad. read more

I moved to Carmel 2 years ago and my office is less than 2 minutes away from this location. I have attempted to eat at this Wendy's over the course of those two years maybe 15-20 times and never been able to actually receive food. From random closures during daytime hours to them being open but not serving food each attempt has been a failure. Kinda funny when you think about it. Just keeping me healthier i guess! read more

O. M. G. After you wait in line for 45 minutes with two hungry children, it will take 20 minutes for the lady at the cash register to enter your order. She'll try to tell your kids to order sweets while you are telling her no. Your order will be wrong, and while you wait for your food, 4 people from the drive-thru will come inside to say their order was wrong/missing items. It's approximately 85 degrees inside, too. This place is terrible, and no apparent manager to keep things running. Spare yourself the exercise in patience and go somewhere else. read more

This place says it's open til midnight but guess what ?! They are completely closed with no warning online. Please never come to this awful place. read more

30 minute wait today...Sunday July 25th. Cold fries, wrong drink, sub par burger. Disappointed

Food was fine. However it was not that busy, 1 person ahead of me,and it took FOREVER! Manager was very nice and was trying to help everyone in including the drive thru. They had enough staff, however they seem to be inexperienced and not know how ordering system worked and messed up filling multiple orders ahead of me and behind me. Service took sooo long. This is the fifth time this is happened in recent history and drive thru isnt any better. read more

I don't normally write reviews for fast food chains but this was such a mind blowing experience. I placed a $23 mobile order this evening. I show up and after a little bit I'm told no baked potatoes. This was my #1 reason for coming. I asked for it to be refunded because I didn't want fries or more chili. I'm told they can't refund it. Ok. Fries I guess. The manager was just plain rude. A few minutes later ...oh...we have no cookies either. I was 10 min from home so no I don't want a frosty. At this point I want a total refund. I said you can't get ahold of customer service so without knowing if I'll be refunded I'm taking the food. She hands me my bags and I say I had 2 drinks. She refused to give me my drinks since I had requested a full refund. I said never mind you keep it all and I will get my refund. It's apparent why Wendy's has no workers and closes at random times. She also was very irritated and rude when a diner let her know the ketchup needed refilled. Do better Wendy's! read more

Been to a lot of restaurants and the service here is probably the worst drive thru experience in recent memory. Order a chicken sandwich combo large, they gave me fries that we're hours old, ordered a side of chicken tenders 4 piece - came out hard as a rock. Called the store to voice my concerns, the manager assured me that they would fix it. It was late night and making a second trip out would have made me more exhausted so I asked the manager can I pick it up the next day - he said he had my back, he'll write it down so I won't have any problems. My next day at work was brutal and called ahead to find out that they were closing to get my meal, early at 11pm due to staff shortages. So I show up Saturday during lunch - I explained that I called in earlier and was promised a 4 piece chicken tenders meal upon arrival. The manager on site asked for my receipt - no one mentioned that I would need that upon arrival. I told him it's at the hotel, and he said I can't do anything for ya - I'm from a different store. Lesson check you food before you leave especially at late night. The employees have a tendency to be too busy talking with each other, keep stock of sweet and low in drive thru (which they have tons available inside and can't be bothered to move 5 feet) and have blatent disregard for quality control. Can't trust em. read more

Seriously every time I come to or even drive by this Wendy's has a car line waiting to the street! How can this drive through not be flying? Especially when you find out that the lobby service is closed. Stop using COVID-19 as an excuse to not do something!!!!!! The service industry is being devastated and you guys can't hire employees to cover the increased drive through volume? Who owns this Wendy's? Your missing out on money and the opportunity to help many in need of jobs!! Thanks for being a responsible member of the Carmel community!b read more